ShiftCam Opiniões 

307
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a lens set but had a short window for delivery. Shiftcam were not able to meet my expectations on delivery but were honest about this from the start. I subsequently cancelled the order after... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had to cancel an order for a reason other than a Shiftcam product. I have quite a few Shiftcam products and am greatly pleased with them. A special shoutout to Ariana, who helped resolve the order c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My experience with ShiftCam was mixed. There were issues from the very beginning and it took several years to get it all straightened out (from launch in 2023 to final resolution July 2026. It ranged... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

ShiftCam is a scam. If you buy their stuff as a package or in general at a discount, which they use all the time to tmpt buyers, they will refuse returns and will refuse the refund. They promise no-... Ver mais

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4,0

Bom

TrustScore: 4 em 5

307 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 77% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(307)

84 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Stay away from this scammers:

Stay away from this scammers:

I had a very disappointing experience with Shift Cam. They charged me for my order immediately, but after more than three weeks, I still never received the item. At the time of purchase, they promised express shipping with a delivery time of 2–5 days, which clearly did not happen.

When I contacted them about the delay, they replied that they were “waiting for the item at the warehouse.” After waiting even longer, I requested to cancel my order and get a refund—but I received no response at all.

This behavior feels extremely unprofessional and dishonest. They took my hard-earned money and failed to deliver the product or provide proper customer service. Because of this, I had no choice but to open a dispute through PayPal.

I would strongly advise others to be very cautious before ordering from this company.

17 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Kiran,

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order and for any frustration this has caused.

To help resolve this, we had requested additional details to review your case more closely and explore possible solutions. Unfortunately, we didn’t receive a response in time.

We’d still love the opportunity to assist you. Please reach out to us directly at cs@shiftcam.com or hello@shiftcam.com, and our team will do their best to find a resolution for you.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

A Solid Mobile Kit for Location Scouting and Pre-Shoot Testing

I’m very satisfied with the ShiftCam products I’ve purchased.

I received the full kit, including all seven lenses, the complete filter set, and the full mounting system for my iPhone, along with the grip and protective case. The build quality is solid, and the system works extremely well in real-world conditions.

I use this setup regularly for location scouting and pre-shoot tests on professional film projects. The image quality I get from the iPhone combined with ShiftCam lenses is impressive and perfectly usable for technical scouting and visual references.

I also use the ShiftCam external SSD, which integrates very well into my workflow. Having fast, reliable external storage makes the setup even more practical on set and during prep.

The next step for me is using this kit in the Sahara Desert. In the past, I would always bring larger cinema cameras just for scouting, but now I can travel lighter while still getting reliable visual material using the ShiftCam system, my iPhone, and the external SSD.

Overall, these are products I genuinely enjoy using. They are well designed, practical, and clearly built with serious users in mind.

2 de fevereiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi there,

Thank you so much for your detailed feedback! We’re thrilled to hear that your ShiftCam gear has been a valuable tool in your location scouting and pre-shoot testing. 😊

It’s great to know the lenses, filter set, and Planck Creator SSD have enhanced your workflow, and we're especially excited that you’re planning to use the system in the Sahara Desert! We appreciate your trust in our products and are glad they meet the needs of serious professionals like yourself.

Best of luck with your future shoots, and we look forward to supporting your projects!📸

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

I bought an entire package!

I bought Shiftcam case, telephot, wide angle lenses. They threw in some freebies too as it was black friday sale. But my order was undule delayed with no sign of tracking. Ofcourse the product did not arrive on time for my trip starting December 11, 2025.

BUT a big but!! The team made up for all the delays and loses. Ariana continuously kept track of my package. I was wanting to cancel but this relentless customer support definitely made me rethink and I finally got my order delivered. More importantly Ariana also helped me with the customs and duties process. Really appreciate the same.

The product packaging was impeccable. Though I would prefer to reduce the amount of paper used. The package was nothing short of unboxing an Apple product!

Would definitely recommend this to anyone considering an upgrade for their mobile camera and photoshoots.

Would also advise the team to better focus on supply chain so that we dont have to suffer undue delays.

All in all a great experience. Thank you Shiftcam team.

19 de novembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Ramanan,

Thank you for your thoughtful and detailed feedback! We’re so glad to hear that our agent’s support helped make up for the delays, and that you were happy with the product and unboxing experience. Your recommendation means a lot to us!

We appreciate your suggestion about the supply chain, and we’ll certainly take it into consideration to improve our processes moving forward.

Thanks again for your understanding, and we’re excited for you to enjoy your new ShiftCam gear!😊

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

BEWARE OF SHIFTSCAM

BEWARE OF SHIFTSCAM. I am having a horrible experience with this company. I placed an order on Dec 26 during their sale, and a month later, I still have zero tracking information and no proper response to my emails.

They were quick to take my money and even asked for additional personal payment proof, which I provided, but they have gone completely silent since then. Because of their lack of professionalism and failure to ship, I missed out on every other holiday sale. Thanks to Paypal who helped me with a full refund after I raised a dispute with them.

Also missed out on my important shoots that I had scheduled. If you are looking to buy, cross out this company from your consideration list.

20 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi there,

Thank you for your feedback, and we sincerely apologize for the experience you’ve had. We understand how frustrating this must be, especially with the impact it had on your schedule and plans. Upon checking, your order has already been canceled.

We regret the delay and communication issues, particularly during such a busy period. If there’s anything further we can assist with or if you have any questions, please feel free to reach out.

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

Promises, promises...

Promises, promises. I cannot speak to the product quality, as I, too, have not yet received my order. I ordered products on December 03, 2025, as a Christmas gift, and here we are, January 21, 2026, with nothing to show for it. When their support informs you that they cannot fulfil your order, they will promise to send you something of equal or greater value, but not what you actually ordered. Don't fall for it! I still haven't received what I ordered, nor their promised items.

21 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Keith,

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order and for any frustration this has caused.

To help resolve this, we had requested additional details to review your case more closely and explore possible solutions. Unfortunately, we didn’t receive a response in time.

We’d still love the opportunity to assist you. Please reach out to us directly at cs@shiftcam.com or hello@shiftcam.com, and our team will do their best to find a resolution for you.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Very Happy with ShiftCam Products & Service i

I purchased a ShiftCam 240mm Tele Lens and a ShiftCam iPhone case online from Australia in September last however there was a delay in delivery due to the popularity of these items. The service team constantly kept me updated as to the progress of the order and they also processed an update to the case when I upgraded my phone to a newer model shortly after I placed the original order. I have purchased a number of ShiftCam products to add to my iPhone photography gear and have found ShiftCam to be reliable and helpful at all times. I'm happy to recommend their products and their commitment to service.

21 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi David,

Thank you so much for sharing your experience! We're thrilled to hear that you're happy with both the ShiftCam products and the level of service you received.

We always strive to provide great customer support, so it's wonderful to know that our team kept you updated and was able to assist with your phone case upgrade.

We really appreciate your recommendation and look forward to supporting your iPhone photography gear in the future! 😊

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

Avoid

Genuinely terrible experience with this company. I’ve no idea what the products are like as I’ve not received them. Complete lack of customer service or updates on when my items will be delivered. I’ve requested a refund, which I’m sure like other messages will be ignored, so I’ll have to go through Mastercard and seek a resolution. Avoid.

17 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Ray,

Thank you for sharing your feedback. We truly apologize for the delay in receiving your order and for the frustration this has caused.

To help resolve this, we had requested additional details to review your case more closely and explore possible solutions. Unfortunately, we didn’t receive a response in time.

We’d still love the opportunity to assist you. Please reach out to us directly at cs@shiftcam.com or hello@shiftcam.com, and our team will do their best to find a resolution for you.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

I received my package today and I just…

I received my package today and I just wanted to take a moment to sincerely congratulate you.

The tele lens is simply superb — truly impressive in terms of build quality and optical performance. The kit is beautifully designed, the complimentary items were a very pleasant surprise, and the overall unboxing experience reflects great care and attention to detail.

I am also a long-time ShiftCam user, and I can honestly say that my relationship with your products and with your company has always gone beyond expectations. Even in the rare cases where I needed assistance, your technical support and customer care have consistently been outstanding. Your precision, reliability, and respect for customers really make a difference.

Thank you for continuing to set such a high standard, both in product quality and in human support. It is truly admirable.

11 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Zi Po,

Thank you so much for your kind words! We're beyond grateful for your continued trust in ShiftCam products.

We're thrilled to hear that the 240mm tele lens, as well as the unboxing experience, met your expectations. It's great to know that our customer care and support have made a positive impact throughout your journey with us. 😊

We’ll continue to strive for excellence in both product quality and service. Your feedback means the world to us, thank you for being such a valued part of the ShiftCam family!

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

Can't deliver products in reasonable time

I ordered a ShiftCam on 11/17, well before Black Friday, based on what the site said it should have been in stock and shipped right away. After BFCM came and went with no shipment, I reached out. They said because of BFCM volume they were batching orders for shipment to ensure accuracy. Shouldn't affect me because I place my order much earlier. Then days and then weeks came and went and nothing. Finally on 12/20/25 with no product and no assurance I would receive it I canceled my order.

17 de novembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Troy,

Thank you for sharing your feedback, and we truly apologize for the delays you experienced. We completely understand your frustration, especially with the extended wait time during such a busy period. We’ve processed your order cancellation as per your request, and we sincerely regret that we couldn’t meet your expectations this time.

Your feedback is valuable to us, and we’ll continue to work hard to improve our shipping processes to better serve all our customers in the future.

Thank you for your understanding.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Goods not shipped/emails not replied/issue eventually reaolved

Orders
Order #SCG-GL10641
Confirmed 4 Jan

My order was taken and confirmed on Jan. 4. No reply from this company to 2 emails sent. No delivery date or notification of delivery on the way. No tracking details.
It looks like a scam. Buyer beware.

I did manage to contact ShiftCam in Hong Kong by sending a 3rd message via the reply function to their order confirmation. They say there was no record of my earlier emails in their system.
The desired colour of the item I ordered was out of stock. This is the reason why the delivery was held up. Ms Mara dealt with the issue in a very expedient and professional manner and I did make the purchase in a different colour and the goods are on the way.
So my initial impression of being scammed turned out not to be the case.

4 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Michael,

Thank you for sharing your experience.

We're very sorry for the confusion and the lack of communication initially, it’s definitely not the experience we aim to provide. We’re glad that our agent was able to assist and resolve the issue quickly for you.

We understand how frustrating delays and a lack of updates can be, and we appreciate your patience in working through it with us.

Thank you for giving us the opportunity to make things right, and we hope you enjoy your order!😊

ShiftCam Team
The Making of Memories

A Trustpilot está a analisar esta opinião utilizando o nosso procedimento de sinalização.

Classificada 1 em 5 estrelas

STOLEN MY MONEY

STOLEN MY MONEY. NOT SENT PRODUCTS. FED ME LIES. CANCELLED MY ORDER. NO RETURN OF MY MONEY TO DATE. DO NOT TOUCH WITH A BARGE POLE.

9 de setembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi David,

We sincerely apologize for the frustration you’ve experienced. We understand how upsetting this situation must be, and we want to assure you that your order has been canceled, and a refund has already been processed. We regret that the delay and communication fell short of your expectations, especially with the high volume of orders during that time.

Thank you for your understanding, and if there’s anything else we can assist with, please don’t hesitate to reach out.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

top product and very fast shipping!

top product and very fast shipping!
thanks a lot.

19 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Bruno,

Thank you so much for your positive feedback! We're thrilled to hear that you love the product and were pleased with the fast shipping. We truly appreciate your support.😊

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

Aufpassen mit diesem Laden!

Aufpassen mit diesem Laden!
Ich hatte am 20.12.2025 ein SHiftcam Pro mit Xmas Rabatt bestellt. Die Abbuchung via ApplePay erfolgte sofort. Seitdem Funkstille.
Heute habe ich die Order storniert und die Rückbuchung des Betrages angewiesen.

7 de janeiro de 2026
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Michael,

Thank you for sharing your experience. We understand your frustration, and we sincerely apologize for the delay in communication.

Our team has tried reaching out multiple times but unfortunately has not received a response. We’re here to assist you and resolve any concerns you may have.

Please feel free to reach back out to us, and we’ll ensure everything is sorted for you.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Professionalita' e cortesia

Professionalita' e cortesia, sono i punti a cui ho posso dare un feedback maggiore, Lester mi ha seguito per tutte le mie richieste, fornendomi sempre una accurata soluzione.
Grazie

31 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Giovanni,

Thank you for your kind words! We're so glad to hear that our customer support was able to assist you and provide the solutions you needed.

We truly appreciate your feedback. 😊

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Sehr guter Service, top Qualität!

Ich hatte Fragen zu meiner Bestellung und Lieferung. Die Kommunikation war sehr gut, der Support hat sich schnell gemeldet. Top Service! Die Produkte haben ein tolles Design, sind sehr funktional und qualitativ hochwertig. Sehr empfehlenswert!

16 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Marcus,

Thank you so much for your kind feedback! We’re really happy to hear that you had a great experience with our service and that you’re enjoying the quality, design, and functionality of our products. Your recommendation truly means a lot to us. 😊

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Very Honorable and Caring Company

I am building a phone kit and first received the lenses ordered to try. The quality is excellent. The cases are also very useful. I then purchased a shutter mount and the first unit I got was DOA, but when I contacted the company they were very quick to assist and after sending communications with accompanying backup they very quickly got me a replacement. Communication was excellent throughout the process and the gri works fantastically and also doubles as a charger. Great products and will be adding to the kit.

3 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Benjamin,

Thank you for taking the time to share your experience! We’re glad to hear you’re enjoying the quality of our products and that our team was able to support you quickly when an issue arose. We truly appreciate your trust and are happy to be part of building your phone kit. 😊

ShiftCam Team
The Making of Memories

Classificada 1 em 5 estrelas

Made an online purchase hoping to get…

Made an online purchase hoping to get my item before Christmas, they paused my order for possible fraud but then kept my payment and they have no phone number to contact customer. Why would I provide my credit card state to complete an order

4 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Tiffany,

Thank you for your feedback. We’re truly sorry for the inconvenience this has caused. We take security very seriously, and sometimes our system pauses orders to ensure the safety of all transactions. Once the issue was identified, we reached out promptly for the required documentation to proceed. Since you were not comfortable with providing the information, we have successfully canceled your order.

We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out to us.

ShiftCam Team
The Making of Memories

Classificada 5 em 5 estrelas

Absolutely fantastic company

Absolutely fantastic company. The pro grip has completely changed the ease and quality of taking photos with my iPhone. Their customer service team are the best I have ever dealt with. Can not recommend them more highly.

1 de dezembro de 2025
Opinião espontânea
logótipo da ShiftCam

Resposta da ShiftCam

Hi Robinson,

Thank you for your wonderful feedback! We’re thrilled to hear that the ProGrip has made such a positive difference to your photography and that our customer service team left a great impression. Your recommendation truly means a lot to us. Happy shooting!

ShiftCam Team
The Making of Memories

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