This company should not be allowed to operate. It has made me turn to Trustpilot for a review on every online company. The description of goods is misleading. The shoes are poorly made, not ort... Ver mais
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Leia as opiniões dos outros
I was very dubious having bought a pair of shoes from another very similar (if not the same) company. They came within a reasonable amount of time (about 2 weeks or so). My expectations weren't high a... Ver mais
Expensive men’s sandals £48.95.Looked excellent quality on photograph. Described as quality leather. Eventually arrived after several weeks! Flimsy, poorly made, nothing like description and ph... Ver mais
Delivery was a tad slow. These were for my partner who has problem feet. On the whole they have been a success, we had to try a couple of his orthotics to get a good fit, but he is generally pleased... Ver mais
Informações sobre a empresa
Escrito pela empresa
Rowan makes comfortable, supportive footwear for people who spend their days on their feet. We believe comfortable shoes shouldn't mean giving up on style, or paying for it in aches by the afternoon. Every pair in our range is chosen for the same three things: room for your toes to spread, a cushioned sole that softens hard floors and long days, and support that holds its shape wear after wear. Made for wide feet, for feet that swell through the day, and for anyone tired of shoes that pinch or rub. We're a small team, and we answer every email ourselves — a real person, usually the same day. If a pair isn't right, you have 30 days to send them back, no fuss. Sandals, loafers, boots, trainers and more, in regular and wide fits. Comfort you feel from the first step. 📧 help@shoesrowan.com 🌐 shoesrowan.com
Informações de contacto
Estados Unidos da América
- shoesrowan.com
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Their shoe size are rubbish they say…
Their shoe size are rubbish they say they are wide fitting rubbish they might fit very small feet but the size is ordered size 5 wide fitting where very narrow. Trying to send them back is joke the address is so long you will need a very large label in one word avoid at cost .
Agree with the negative reviews
Agree with the negative reviews. Communication is with a bot. So dont bother.
***** SCAM *****
***** SCAM *****
There isn't a zero star rating which is a shame. Shoes took ages to arrive and then didn't fit. A return option was offered or keep the goods and receive 40% refund - what is the point of that ? It would cost me £40 to be left with a pair of shoes I can't wear !!
Returns to spurious address in China - not that it mention they come from China on their quite professional looking website.
An absolute farce - DO NOT BUY FROM THIS SELLER
Ordered shoes 4 weeks ago and then got…
Ordered shoes 4 weeks ago and then got fed up waiting so asked for A refund and I am still waiting absolute scammers !!! PEOPLE PLEASE AVOID THIS COMPANY
Paid for next day delivery and that was…
Paid for next day delivery and that was over a week ago still not come wish I had read the reviews won’t be ordering off here again
Sent wrong item, refused refund
Sent me a totally different style to the ones I ordered and refused a refund. Shoes come poorly packaged in a plastic bag. Avoid.
BUY AT YOUR PERIL !!!
DO NOT BUY ….. don’t make the mistake I did and not read the reviews before making a purchase from this supplier. The items come from China a fact they fail to tell you in their sales blurb as a consequence they take quite a while to come. I’ll tell you about the shoes I bought ….. following a recent foot injury I was looking for a comfortable cushioned wide fit orthopaedic shoe, sadly the shoes delivered met none of those criteria yet claimed they did. They were poor fit, snelled terrible, poor quality and had no orthopaedic qualities whatsoever they were nothing short of a mediocre canvas deck plimsole. I immediately put in a request for return details & refund. After supplying a variety of photos from all angles (as requested) so they could confirm that the hour old shoes they’d just confirmed had been delivered were untarnished and fit for refund they then told me they were happy to accept them back but that I would either have to just accept a 40% refund or pay the postage to return them to an address in mainland China even though in their own statement they say they provide 30 day no problem money back …. Something else they fail n to tell you at point of purchase. I wished I had read the reviews first then I wouldn’t be out of pocket for something I purchased in good faith and at no fault of my own. The only reason I’ve given them 2 stars is they do reply (bear in mind the time difference with China) reasonably quickly the only positive this company can claim.
DO NOT BUY SHOES FROM THIS COMPANY!!!
I ordered 4 pairs of shoes for my holiday. Thinking I would choose the best ones and send the rest back for a refund like every other single online store. I was wrong!!!
My shoes took 2 weeks to arrive by which time I was already on holiday. On my return I’ve been trying to organise a refund for 10 days now only to be told I can send them back to China (I didn’t know they were coming from China!), and pay the shipping and importation costs or accept a 40% refund.
Oh, and the shoes look nothing like the AI generated photos on their website. Very clunky and plasticky.
Please, please, please do not buy anything from Rowan shoes or Marley shoes (another trading name)
If i could give minus stars i would
If i could give minus stars i would. Lousy product. Sizing totally wrong. Shoddy packaging. Returns to china if i pay all costs or option of 40% of my money back. I didn't realise it was based in China. Feel well and truly scammed.
China based scam company returns impossible
As other reviews have said, essentially a China based scam company. Shoes received a very poor quality ordered two sizes to get the right fit but then found it impossible to return them just kept getting asked odd questions with no final response from the company. very disappointing avoid at all costs.
What a load of crap
What a load of crap. The shoes took forever to arrive and when they did they were shoddily made and did not fit properly. I requested a return and was told i have to pay customs and shipping costs which actually worked out more than the shoes cost. when i checked the company out i saw it was a uk registered company so thought it would be ok. my advise is DO NOT NUY
Do not trust this company
As with all others sandals I received are just cheap plastic flip flops. Despite website stating that returns were accepted within 30 days, I was told to return the item to China at my expense or receive a partial refund. I had no idea that I was buying a product which would be imported from China on an individual basis. More importantly, the quality of the sandals is nothing like that stated in the website which even describes them as orthopaedic standard.
Bogus Rowan Shoes
Rowan Shoes are totally bogus, do not buy.
Shoes took a month to arrive ordered size 4uk, size 7uk came badly packaged, shoes made of cheap, bargain basement materials and no paperwork or return label.I paid fifty pounds and would probably lose more money attempting a return.
The online feedback form on their website is bouncing at every attempt to submit.
Robbing scoundrels!
Dreadful. Appalling.
Dreadful. Appalling. Shoe quality, comfort and orthopaedic value non-existent. I agree with the other (several) reviewers who have said - oh, so wisely! - just don't. You can do without the hassle... My particular experience involved receiving a pair of plastic 'orthopaedic' ankle boots in February (a customer review, which I now realise was faked, said, "I cried the first time I put these boots on; they were so comfortable"), parcelling up my return, paying the Post Office £20.70 for international shipping to, yup, China and opening the door to the postman yesterday (August, six months later) to find that my parcel had been all the way to China (on a very slow boat...) and had been sent back to - you guessed it! - me. Same parcel, unopened. Luckily the Post Office refunded my postage.
Just don't.
PLEASE DONT BUY FROM THEM!
These shoes cost £29.99 plus postage in the sale and are awful! Poor fit, very very poor quality material and look like something my gran would have worn back in the 1920s!
Customer support will offer 25% and you keep the shoes or you pay to return to china then they’ll decide if they will refund you! Appalling! PLEASE FO NOT BUY FROM THEM
Supportive and adjustable shoe.
Delivery was a tad slow. These were for my partner who has problem feet. On the whole they have been a success, we had to try a couple of his orthotics to get a good fit, but he is generally pleased. They appear quite supportive and will hopefully remain snug. The double velcro is quite useful for putting on, and adjusting to a close fit.
I wish I had read these reviews first
I wish I had read these reviews first.
The website looks good however the shoes:
do not like the ones in the photographs
do not match the description
use cheap materials
poorly made
came from China which was not made apparent at all
arrived very late
DO NOT BUY - These sales are akin to THEFT.
I can't even be bothered the hassle of trying to get a refund after reading the reviews of others who have tried. Chalk it up as an error instead!
Nice comfortable very pretty shoes
Nice comfortable very pretty shoes, not too high and don't pinch or rub anywhere. Took a few weeks to arrive but just in time for when I needed them for.
Just Don’t
Just Don’t. I was in a rush, shoes looked good and I didn’t check the company.
Shoes came from China (I try not to buy anything from there). They’re cheap, clumpy, not orthopaedic. Not like the pictures either. Also arrived too late for the event I wanted them for.
Tried to get a refund, told that because they were in the sale, I have to pay for return (£20 ish) and once they’ve ‘checked’ etc I’ll get my money. I don’t believe them. If I prefer, they’ll refund 25% and I can give the shoes to someone else (no-one I know!).
I feel very stupid - hope you’re reading this before you spend!
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