Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, m... Ver mais
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Leia as opiniões dos outros
The prompt reply to my request for service. I recently had the experience of not receiving my magazine. I did try the 'contact us' tab on my login page of my magazine (RCM&E) but couldn't get it t... Ver mais
It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s p... Ver mais
I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.
Informações de contacto
Berry's Hill, TN16 3AE, Berry's Green, Reino Unido
- shop.kelsey.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything clarified!
Kelsey Customer Service checked my order, replied promptly, and answered me clearly. Excellent.
Unbelievable service from Sonia
Unbelievable service from Sonia. World Soccer like gold dust and she helped me find the right stockist and got a copy for the evening. 10/10 service and 10/10 magazine!
Kelsey Publishing Ltd were very promp…
Kelsey Publishing Ltd were very prompt in answering my email enquiry regarding a recent online order that I had placed.
Terrible company
Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies.
I have had regular standing orders not being sent, impossible to contact via email or phone or reply to customer enquiries.
They have destroyed a much respected well established company Morton's Media who were a pleasure to deal with for over twenty years with their Classic Motorcycle, Auto, Railway and more publications.
Where do we go now ? An apology would be a start.
Great company to deal with
I ordered a magazine at the request of a Greek friend. I placed the order on the 11th May, it was posted on the same day and it arrived this morning. The magazine is in pristine condition.
Did everything that it said on the tin!! My friend is now desperate to get his hands on it!
Thank you so much and knowing how music mad he is, I’m sure I’ll be using your website again!
Superb communication and fast reply to…
Superb communication and fat reply to requests overall very good
Great friendly, professional service.
My father receives The Railway magazine which he loves as a passionate railway man. The team are very helpful indeed, always friendly, professional and approachable and ensure that dad receives his magazine promptly to enjoy. Great service. Thankyou. Highly recommend.
Happy Aussie Reader
Great being able to have mags delivered to your doorstep in a timely fashion. Order and forget. Fantastic customer service ( particularly Georgina) at Kelsey Media. Very responsive in a timely manner and they go above and beyond to assist with all your customer enquiries.
Very promptly addressed delivery…
Very promptly addressed delivery related issues I was facing. Magazine itself is extremely interesting and put together very nicely. Thanks for being so supportive. They are always happy and more than eager to help.
Very swift response to my customer…
Very swift response to my customer query and the issue raised was resolved promptly and courteously. Excellent customer service.
Your staff member (Katie?) sorted
Your staff member (Katie?) successfully sorted out the confusion of 2 people with similar names (myself and my brother who had previously bought me a gift subscription a couple of years ago)
Speedy resolution
I had a query regarding change to subscription. My question was answered very quickly by Katie in Customer Service.
Excellent
Excellent customer service and good quality magazines.
Really helpful customer services
Immediate reply to query - problem fully resolved
Virtually immediate response to my query which fully resolved the problem I was having about on-line access. Very happy with the service.
great customer service
Charlotte was brilliant dealing with my…
Charlotte was brilliant dealing with my enquiry and couldn't have been more helpful.
Magazine subscription issue instantly resolved
My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.
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