MANGO Opiniões 

Terrible customer services. Order of holiday clothes was delayed well past advised delivery date. Was on holiday by the time I was informed they were on their way. Requested (and was confirmed) for order to be delivered to a locker. Instead was delivered to my doorstep and stayed there for 10 days during snowy period. Will be returning the clothes as received too late (and trousers were see-through!) but Mango flatly refused to compensate the original delivery fee despite the lengthy delay.

ancora non vedo il tracking. Dov' e' il mio pacco? Ho telefonato diverse volte ma nessuno sa di preciso dove sia. Questo e' inaccettabile. Con il corriere hr parcel non si puo' parlare. Il customer service che legge il manuale non da suggerimenti sono incompetenti. Mi dicono di aspettare oggi per la consegna. E se il pacco fosse smarrito senza tracking come si puo' sapere? Mi hanno esaurito

Meget forsinket levering. De skriver en dato de vil levere på når man køber noget og så ender det med det bliver flere dage forsinket.

I have never experienced such a poor delivery. I ordered a coat on the 6th of December 2024, and it's now 31st but I still haven't received it. Most likely they have lost my order.
The delivery time is unacceptable!

il servizio di assitenza clienti è inesistente, non ordinate online perchè se c'è un qualsiasi problema con la spedizione non è possibile parlare con loro.

I buy Mango in-store, because their service on-line is really, really poor.
Other high street brands offer an amazing service so why can't you.
I ordered a velvet top on December 15th, here we are on the 30th and it still hasn't arrived. I really wanted it for Christmas '24 not Christmas '25..
Get you act together

Jeg er virkelig skuffet over Mango’s håndtering af returneringer. Det er fuldstændig uacceptabelt, at det kan tage op til 1,5 måned at få behandlet en returnering og få pengene tilbage. Når man sender en vare retur, forventer man en hurtig og smidig proces, men det virker, som om Mango slet ikke prioriterer dette.

Det er frustrerende at skulle vente så længe, især når man som kunde har gjort alt korrekt – sendt varerne tilbage i tide og efter deres retningslinjer. Der er ingen løbende opdateringer eller klar kommunikation om, hvorfor det tager så lang tid.

Denne oplevelse gør, at jeg tænker mig grundigt om, før jeg handler hos Mango igen. Forbedring er nødvendigt, hvis de vil beholde loyale kunder.

Purchased a men’s knit zip up cardigan item 77085971 after 4 weeks and 4 wears the entire left sleeve has come unstitched. Terrible craftsmanship, awful garment. Company trying to be premium when in reality they’re probably worse than Chinese sweatshop. AVOID AT ALL COSTS.

E' incredibile leggere altre recensioni che sembrano copia della mia: acquisto effettuato il 01/12 ad oggi 17/12 risulta arrivato in Italia, in carico ad un corriere sconosciuto, ma non ci sono notizie sulla consegna. Sentito il call center, operatori gentilissimi, ma non hanno idea di cosa fare. E tu cliente resti lì come un ebete. Mandato una email di reclamo, cadrà sicuramente nel vuoto....sconsigliatissimo acquistare sullo shop online

Mi succede già la seconda volta. Sto aspettando già da tre settimane il mio ordine. L’assistenza clienti non sa dire niente tranne “arriverà a giorni”. Questa volta mi hanno anche tolto dall’ordine una giacca dicendo che è sold out ma che nello stesso momento era disponibile sul sito a prezzo pieno. Mi aspettavo più serietà da un’azienda così.

Most of all, the fabric low quality, I bought about 10 Items them all very low quality of fabric.

Took payment twice for absolutely no reason. Some technical glitch with the app. Online Assistant chat "can't understand me" and when I type to ask for an assistant they say offices are closed (yet according to opening times says they are open). Email on website does not work, email bounces back to say Mango have altered their settings to control flow. In other words, they don't accept emails (probably all complaints!). Phone number, again brings you through to automated robot. Does any human non-robot work for Mango?? Absolute scam company masquerading as a legit brand. Every turn I take to get it contact, nothing works. I wonder why!!

Ho fatto un ordine il 26/11/24 e ad oggi non ho ancora ricevuto nulla. Chiamato e scritto a Mango e Corriere HR Parcel (pessimo!), il pacco risulterebbe in magazzino nella mia città ma non lo consegnano e non riesco a venirne a capo. Pessimo pessimo servizio. Mai più Mango!

Mango's customer service is a nightmare. I reported a defective product and followed all their instructions, only to be met with conflicting responses, wasted time, and no resolution. They even offered me a gift card, then retracted it, claiming it was a mistake.

Their lack of respect for customers and inability to handle a simple issue is unacceptable. I will not shop at Mango again.

Should be sued for virtual harassment ..
I'm publishing this review after being once more interrupted while reading an unrelated article by a mango add.
So I left my article and publish this bad review and I encourage all of users to do the same. Stop this stupid marketing harassment.

Been all morning trying to pay for an online order kept saying wrong email address although it is my email telephoned customer services twice no help from either of them had an online chat still no help given up now after 4 hours of trying to pay for a skirt 😡

I odered loafers online for a recent short break, which are lovely. But, they arrived after I went away. I will never order online from Mango again. Mango took the money from my account the day after I ordered the loafers. Then, they were super slow in delivering the items, it took 11 days for them to arrive. Unacceptable in this day and age, it should take a maximum of 3 days for your customers to receive what they have ordered and paid for.

Līga Liepiņa must be fired 😋 does illegal things in work

I bought a skirt from Mango which I loved. After washing it using the instructions on the label, the hem and the seams twisted and became unwearable because of the shape and the way it hung. I went back to the store who refused to accept it was a fault in the garment. I then contacted customer services online who ignored my emails. Shocking! Wouldn’t buy another thing from them.

Garbage company don't buy from their online store. They steal your money and don't send you your goods. Then they have automated systems so you can't complain.
They say they have shipped your parcel but use the worst delivery company on the planet, Evri. Evri say they have not received the parcel. You are stranded not human to call to help. I've had to raise this as fraud with my bank to try to get my money back.