MANGO Opiniões 

Awful returns process. I ordered items online and returned them in store. After 2 weeks I had not received my refund and so I called customer service. They informed me there was an error with processing my refund so it hadn’t actually been sent. It will now be another 3-12 working days until I receive my money. If I hadn’t called up, would Mango have kept my money? Why was I not informed about the error. Awful customer experience this has put me off from purchasing from Mango in future

Awful website, constantly crashes added items to basket luckily I checked before paying, gave up Sale lost going elsewhere

I ordered with them and first they lost my parcel and after contacting them. They resent it (I didn't ask for it, I wanted refund). When the parcel came I received one of the trousers damaged, what it look like a security tag that was there and damaged the fabric. I contacted customer service and they even offer me a return label free of charge.

I won't buy anymore from them,

I give one star because it is the minimum I have to give them. Otherwise I will give them 0 stars.

I had a huge problem with the delivery man from Chronospost who is systematically rude and refuses to deliver the package to my house.

I called MANGO and explained the problem (prior paying the phone call). The girl on the phone told me that the situation was not acceptable and she will contact Chronospost so they can deliver the parcel to my house ( the delivery man systematically claims I am not home so he is not bothered to deliver to my home)

Well, surprise surprise: nothing has been done, no one has replaced the order as promised, no one has contacted Chronopost so this delivery man never delivers a package to me (he gets abusive and extremely rude).

As a result I have returned my last orders for a value of 200 euros and I will never ever purchase again online

I placed an order with Mango online. They took two payments from my account. When I chased this up with their customer service. They could not resolve the issue of returning the payment back in to my account. The communication from Mango is substandard to say the least. They would not respond to my request to provide me with an authorisation code so that my bank can release the fund back to me. They ignored my emails, refused to provide me with an authorisation code, the advisor advised there was no senior manager! Mango failed to tell me who their regulatory body was. My bank had to sort this by stating unauthorised transaction.

Absolutely appalling level of customer service. I arranged for an exchange of an item, and was instead informed that I would be refunded, and if I wanted the item in a new size I would have to re order and pay delivery costs again. At no point did a customer services representative properly acknowledge or address, or even try to resolve my issue, I just continued to receive brief, generic responses from a different individual each time I attempted to contact them. It has been an awful experience which is a real disappointment because I did love the clothes. I won't be ordering from them online again.

Order ID: CPIFAD/ CPRFQJ
Their custom Service agent - Joe Ibrahim

Pathetic service!!

Highly recommended to NOT purchase anything from their online store. I had placed an order of few items (5) during their sale. At first, they took forever to dispatch it, 2nd- they removed one of the items without my consent or acknowledgment. Upon asking, they said the item is not available? While it showed availability on their website. Nevertheless having this order, i placed another order for this 1 missing item & surprisingly it was available? All i had to do was pay another delivery fee since it was a separate ordrr- the customer service guy said ‘im sorry but they can't do anything’. Now this 2nd order did get delivered, late as expected but i got it. The initial order consisting of 5 items never got shipped! (Had been a month now), did few followup and the person said they are facing delays but they are on it and concern is notified to expedite the process. Then one day, out of the blue, i get an email stating ‘your order is canceled due to some technical issue & you can place a new one’ like whatt? So now after 1.5 months of constant followup, they ask me to do it? Trust me they did not bother getting a solution to this & said ‘we apologize & would refrain from such happening in future’ well this doesnt do any good to me now does it? NEVER BUYING FROM MANGO AGAIN!!!

Trying to arrange a return. Unfortunately I don't have a printer at home - when I contacted Mango they wouldn't help me by sending a returns label to my home address. On the first contact the lady didn't even call me back. And the second phone call well I imagine he could tell my frustration. Now I am having to return the parcel at my own expense. Not impressed Mango, and don't think I'll be purchasing from you again

Ho acquistato un blazer dal sito, è arrivato senza etichetta e bottone di riserva. È palesemente usato, la fodera mostra segni evidenti di sudore sotto le ascelle. Uno schifo. Ho chiesto un cambio giacca, sperando non mi venga rispedita la stessa.

I love Mango, but my judgement is based only on the land-based store, not the online one.
Love the clothes, price and quality.