After a mix up and I purchased the wrong parts for my wife's new electric mini Cooper. I contacted Staci with a view to send them back and try and get a refund. I was pleasantly surprised when with... Ver mais
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Leia as opiniões dos outros
This is the second order I’ve placed turned up even quicker than the first order in perfect condition and looks great
A empresa respondeu
Ordered a Jaguar umbrella and am pleased with it. Sadly due date for delivery suddenly moved out a day after they told me it was coming that afternoon. But close to delivery time it moved out a da... Ver mais
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Brilliant. Really proactive and helpful. Good prices and fast, efficient delivery. Useful to use this service if you want to be doubly sure that you have the part for your vehicle. Thanks George.
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para automóveis
- Loja de mecânica automóvel
- Loja de acessórios e equipamento para carros
- Loja de roupa
- Loja de lembranças
Escrito pela empresa
Stratstone Shop brings together a wide range of official vehicle accessories, parts, gifts and merchandise from across our automotive prestige and exotic franchises. Discover genuine, manufacturer-approved accessories and apparel from esteemed brands such as Audi, Land Rover and Mercedes-Benz. Explore our collection of official Formula One® clothing and merchandise with items tailored to some of racings most elite drivers. Our Manufacturer Warranty and expert help allows you to purchase with complete confidence and ease, whether you are interested in front and rear car mats, roof accessories, or turbo engine oil. Stratstone represents 18 of the world's most renowned car brands across more than 100 locations in the UK. Our mission lies at the heart of the business as we strive to deliver exceptional customer experiences. That is why we are well trusted by over 100k customers nationwide.
Manufacturer‑Backed Warranty for Added Peace of Mind
Every product we sell comes with the benefit of the manufacturer’s warranty — giving you confidence that your purchase is protected beyond delivery.
When you buy from us, your goods are supplied with the manufacturer’s warranty, at no extra cost. This warranty sits alongside your statutory consumer rights, so you’re protected both by law and by the manufacturer.
If an issue arises, warranty support may include repair, replacement, or a partial refund, depending on what the manufacturer considers most appropriate. Importantly, warranty work can be carried out by any UK or EEA‑authorised dealer, not just the original supplying retailer.
To ensure your warranty remains valid, products should be used in line with the supplied instructions. For items that require professional installation, incorrect fitting or normal wear and tear are not covered under the manufacturer warranty.
Informações de contacto
Reino Unido
- shop@stratstone.com
- shop.stratstone.com
Over 2,000+ Genuine Franchise Products
4,7
Excelente
73 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Colin Manning
Excellent customer service, refund was dealt with immediately. Highly recommended.
12 de junho de 2026
Resposta da Stratstone Shop
Hi Colin,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Abhijith,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Craig,
Thank you for your review! We are delighted you had a great experience. We look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Robert,
Thank you for the 5-star review! We are delighted you had a great experience and that the delivery issue was resolved. We look forward to seeing you again soon.
Kind regards,
Stratstone
Perfect …..
9 de junho de 2026
Resposta da Stratstone Shop
Hi Martin,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Seamless efficient ordering and…
Seamless efficient ordering and delivery of a quality product
11 de junho de 2026
Resposta da Stratstone Shop
Hi Tim,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Easy to purchase and quick delivery…
Easy to purchase and quick delivery times. Very happy with a quality product
1 de junho de 2026
Resposta da Stratstone Shop
Hi Carl,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
You put the wrong delivery address on…
You put the wrong delivery address on my package. Thankfully I live in a small village and the delivery driver knew who I was and all was good.
9 de junho de 2026
Resposta da Stratstone Shop
Hi Glenn,
Thank you for your review, and we’re really sorry about the addressing error on your order. We’re glad to hear that your delivery driver was able to recognise your details and ensure the package reached you safely. We look forward to seeing you again soon.
Kind regards,
Stratstone
Fast service great t-shirt
9 de junho de 2026
Resposta da Stratstone Shop
Hi Philip,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Fast and reliable service
Fast and reliable service. Excellent delivery time and well packed
9 de junho de 2026
Resposta da Stratstone Shop
Hi Mr Ranson,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Roof bars were in great in new…
Roof bars were in great in new condition and at a great price. The packaging wasn’t very good and the box was flimsy and had split open. Luckily all parts remained inside
4 de junho de 2026
Resposta da Stratstone Shop
Hi Peter,
Thank you for leaving us a review! We are pleased you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Ordered it and it arrived.
Ordered it, paid for it and it arrived! It worked perfectly.
1 de junho de 2026
Resposta da Stratstone Shop
Hi Kipper,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Very pleased with the service
Very pleased with the service, will definitely be ordering from you again
1 de junho de 2026
Resposta da Stratstone Shop
Hi Steffan,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi David,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Richard,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Christine,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Resposta da Stratstone Shop
Hi Simon,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Good quality genuine parts delivered…
Good quality genuine parts delivered quickley
28 de maio de 2026
Resposta da Stratstone Shop
Hi Stephen,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
Proceed with caution!
Proceed with caution!
The website gives the impression that returns are accepted within 30 days.
This is not the case unless faulty!! If you try to return you will be advised to read the returns policy (who does this when it clearly states returns accepted within 30 days) where you will see you are not be able to return the product even if it is as received still in the packaging and within the 30 day period.
Very misleading in my opinion.
25 de maio de 2026
Resposta da Stratstone Shop
Hi Siobhan,
Thank you for your feedback. We are sorry to hear that your experience with us was not as expected and that there was some confusion, but we’d like to clarify that our website does not state that we accept returns within a 30-day period. We always aim to provide clear and accurate information, and we’re happy to help if you have any questions about our returns policy.
Kind regards,
Stratstone
From order to delivery good service-…
From order to delivery good service- sensible query from supplier quickly asked and resolved didn’t delay delivery will use again
27 de maio de 2026
Resposta da Stratstone Shop
Hi Philip,
Thank you for the 5-star review! We are delighted you had a great experience and look forward to seeing you again soon.
Kind regards,
Stratstone
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