Free Spirited Clothing Opiniões 

1840
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

In today's world, good customer services is lost art. I'm happy to report that it is alive and thriving at Free Spirited Clothing. I will always go out of my way to send compliments when I have recei... Ver mais

Classificada 4 em 5 estrelas

I find your website difficult to use. There should be a choice for me to say continue shopping instead of going back to the home page. Most websites have a Checkout selection. I don't see that eithe... Ver mais

Classificada 4 em 5 estrelas

I was randomly charged almost $30 without signing up for a subscription and it caused an overdraft in my account. At first it was an hassle getting money back, but eventually they did take care of the... Ver mais

Classificada 5 em 5 estrelas

I love the shirts I bought through Free Spirited. I had some issues with the subscription part (likely my fault for not reading the fine print), but Abby and the Support Team addressed my issues and... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de vestidos
  3. Loja de roupa em tamanhos grandes
  4. Loja de t-shirts
  5. Loja de moda feminina

Escrito pela empresa

Free Spirited Clothing is the official store at ShopFreeSpirited.com for colorful tie-dye clothing, graphic tees, and boho-inspired apparel. Tie-dye is our roots, and our collection has grown from soft tie-dye shirts into a wider mix of feel-good styles, including tanks, v-necks, long sleeve tie-dye shirts, hoodies, sweatshirts, dresses, maxi dresses, seasonal graphic tees, and other bohemian clothing designed for everyday comfort and color. We focus on soft fabrics, vibrant designs, inclusive sizing, and easy-to-wear pieces that bring a relaxed, free-spirited look to everyday outfits. Customers shop Free Spirited Clothing for tie-dye tees, women’s tie-dye apparel, boho dresses, colorful tops, seasonal shirts, and casual clothing with a fun, expressive style. This Trustpilot profile represents the official Free Spirited Clothing store at ShopFreeSpirited.com. Customers may also know us as Shop Free Spirited, Free Spirited Co, or Free Spirit. Our support team helps with order questions, shipping, returns, exchanges, and Free Spirited Insiders membership questions.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1840)

1356 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

I sent a message and received no reply…

I sent a message and received no reply . I was asking why one shirt was so soft and the other not so much . The vneck XL I can’t get over my head while the other vneck fits fine would love to possibly exchange one but need to understand sizing

12 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Not satisfied at all

Not satisfied at all. Mystery shirts are picked randomly, but what are the odds that I received 2 shirts with the same color scheme and pattern? Im very disappointed in the customer service and the exchange/return process.

12 de agosto de 2026
Opinião espontânea
logótipo da Free Spirited Clothing

Resposta da Free Spirited Clothing

Hi Anna,

Thank you for your feedback, and I’m very sorry you were disappointed with the Mystery Tees and the exchange process.

Our Mystery Tee designs rotate monthly, so customers who purchase multiple Mystery Tees during the same month may receive the same or very similar designs. I understand why that was frustrating.

We have reached out to you several times and have also responded to your requests in an effort to resolve this directly. We’re still happy to help with an exchange if you’d like to move forward.

Please contact us at support@shopfreespirited.com and we’ll make sure this is taken care of.

Best,

Abby
Customer Support Manager
Free Spirited Clothing
ShopFreeSpirited.com

Classificada 5 em 5 estrelas

I needed to make an exchange

I needed to make an exchange. The support team was very helpful and clear on what I needed to do. I was given a link and also was told if I needed further help to let them know. All went SO well! Very friendly and great to work with!

13 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Not to pleased with the color

11 de agosto de 2026
Opinião espontânea
logótipo da Free Spirited Clothing

Resposta da Free Spirited Clothing

Hi Teresa,

Thank you for your feedback, and I’m sorry the color did not meet your expectations.

Because our shirts are hand dyed, there can be natural variation in color from one shirt to another, and lighting can also affect how the colors appear.

We have also reached out to you multiple times to try to help resolve this, but unfortunately, we have not received a response.

Please contact us at support@shopfreespirited.com with your order information so we can review the item and help with an exchange.

Best,

Abby
Customer Support Manager
Free Spirited Clothing
ShopFreeSpirited.com

Classificada 5 em 5 estrelas

To be honest

To be honest, I wasn't expecting too much, because I ordered from Facebook, and I haven't always had a great experience there. But the order came incredible fast, ran true to size, looked nice, and the material wasn't the cheap thin stuff I was expecting. I'll probably order again

10 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I recently bought my first shirt…

I recently bought my first shirt through spirited clothing. It was a great deal with only paying shipping and it was a surprise shirt. The shirt is a beautiful blue and green tie dye. It’s so soft and comfortable. I will be ordering more from them for sure and recommending them to friends and family

14 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Excellent quality tees, beautiful, vibrant colors

I saw some folks reviews , Complaining about the membership fee, they acted surprised.. iT CLEARLY States IN THE Payment PORTAL about the membership. I don't care for that either, one bit. Why is it like that.?
I can say that the tie dyes are high quality.
I would have ordered a nice order. But.... No... I don't like folks messing with my $!!! There is no need for them to advertise a membership. That part definitely bothers me. Just saying. I have to be honest.

2 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

SCAM MEMBERSHIP

I bought a shirt in January. Was enrolled without my knowledge in their bogus monthly membership. I reached out and received refunds/cancellation notices. BUT THEY ARE STILL CHARGING ME! Another monthly fee! YOU MUST STAY AWAY FROM THIS COMPANY! Contact the florida Attorney General, the BBB, your credit card company, but DO NOT PURCHASE!!!!!!!

13 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Membership program quick and thorough resolution

I reached out to Customer Support regarding my cancellation of their Membership program.
I received an immediate response. This was followed by outstanding and personalized assistance in quickly and thoroughly solving the issue to my satisfaction. Abby, the Customer Service Manager, went above and beyond to express care and concern and served as an outstanding representative of this small business with a big heart.
I receive consistent compliments on the very high quality shirt I ordered and I appreciate their pro-social advocacy and support of a non-profit organization focused on women's mental health.

13 de agosto de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Shirt colors are dull

Shirt colors are dull

10 de agosto de 2026
Opinião espontânea
logótipo da Free Spirited Clothing

Resposta da Free Spirited Clothing

Hi !

Thank you for sharing your feedback. We’re sorry to hear that you felt the shirt colors were dull.

While we may not be able to change your personal view of the colors, we would like the opportunity to review the photo and better understand what happened with your order. Our shirts are hand-dyed, so colors and patterns can vary from item to item, and lighting can also affect how the colors appear in photos versus in person.

Our team has been trying to request your information so we can locate your order and look into this further, but we have not yet received a response.

Please reply to our message or contact our support team with your order details so we can review this and assist you.

Best,

Abby
Customer Support Manager
Free Spirited Clothing
ShopFreeSpirited.com

Classificada 1 em 5 estrelas

I’d give a negative score

I’d give a negative score, if possible. I was charged twice for their Free Spirited Insiders membership program at a rate higher than what is posted to their customer service telephone message. Information about the program was NOT on the web page when I submitted payment info and was only listed on the receipt as no charge. When I told the customer service rep that I wanted a refund for both months, I was told that providing me with a refund beyond one month was against their terms of service.

I’m not sure why Free Spirit issues the same response to every message and why they say terms of service are listed all over their website. Enrollment in the Insiders Membership is ONLY listed on the receipt I received AFTER I placed my order. It took some time, but I did get a response and a refund in the form of a visa prepaid card. Not exactly what I want- I’d prefer a refund to my credit card, but better than nothing. Awful experience.

11 de agosto de 2026
Opinião espontânea
logótipo da Free Spirited Clothing

Resposta da Free Spirited Clothing

Hi!

We’re sorry to hear about your frustration.

We want to clarify that the Free Spirited Insiders Membership information, including the recurring monthly charge, is disclosed throughout our website and during checkout before an order is completed.

We understand that you have concerns about the membership charges, and our team has been trying to request the information needed to locate your account and review the issue properly. Unfortunately, we have not received a response with the details needed to take further action.

Please contact our support team directly with the email address used at checkout or your order information so we can review your account, confirm the membership status, and assist with the appropriate next steps.


Best,

Abby
Customer Support Manager
Free Spirited Clothing
ShopFreeSpirited.com

Classificada 2 em 5 estrelas

I ordered a mystery tie dye to see the…

I ordered a mystery tie dye to see the quality of your shirts before ordering more for Christmas gifts. After anxiously awaiting my order, I was super disappointed in the colors my shirt was dyed in, it clearly looks like a shirt for a guy, not a woman.

6 de agosto de 2026
Opinião espontânea
logótipo da Free Spirited Clothing

Resposta da Free Spirited Clothing

Hi Kari,

We’re sorry to hear that you were disappointed with the colors of your Mystery Tie-Dye shirt.

Mystery shirts are selected at random based on the available designs at the time of fulfillment, so the color combinations and patterns can vary. We understand that the shirt you received was not what you were hoping for, especially since you were considering ordering more as gifts.

Our team has been trying to reach out to you directly regarding this concern so we can review your order and see how we can help, but we have not yet received a response.

Please reply to our message or contact our support team with your order details, and we’ll be happy to assist you further.


Best,

Abby
Customer Support Manager
Free Spirited Clothing
ShopFreeSpirited.com

Classificada 5 em 5 estrelas

Quality shirts and awesome customer service!

Valerie is a wonderful customer support rep! She is SO quick to respond, even during after hours/weekends. I'll be honest that at first, I thought she was an AI bot solely because of how lightning fast she was to respond, but I quickly realized she was a real person in my interactions with her because AI could never provide as superb customer service as a human like Valerie, even if it tried. I love the shirts as well! Thank you Valerie and Free Spirited team!

11 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great selections and great…

Great selections and great knowledgeable, professional staff. Fast and thorough response to a question regarding my order. This seems like a very reputable company and I highly recommend.

11 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My credit card was charged multiple…

My credit card was charged multiple times for a membership fee. When I realized it and contacted the company, they promptly provided me a full refund (in under six hours) , which I greatly appreciated. Also, their clothing is top quality 😁

11 de agosto de 2026
Opinião espontânea

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