Ive ordered from this site 3 times now, the dresses are decent quality for the price, but the customer service is terrible. Shipping takes forever for no reason. Glenn, the customer service rep, is ze... Ver mais
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Each dress cost 100+. And ALL broke upon the first wear nearly instantly and all i did was sit down. I wasnt dancing or doing anything strenuous that could’ve damaged them. But every single one broke... Ver mais
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They don’t accept returns on any item you buy with a discount. They also try to up the store credit you will get back by returning instead of refunding. On a thing I did return, the post office said t... Ver mais
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every item i buy from rumored has always fit perfectly and been exactly what i expected! i absolutely love their brand and recommend it 10/10.
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Informações sobre a empresa
Escrito pela empresa
Rumored is an East Coast-based, female-founded brand driven by an all-woman team. With an East Coast soul and a global spirit, we design elevated, timeless pieces that blend on-trend style with enduring quality. Inspired by the past but created for your future, our collections are designed to be the foundation of your wardrobe—pieces you’ll reach for again and again. At Rumored, quality, longevity, and sustainability are at the heart of what we do. Each piece is thoughtfully crafted in small batches to minimize waste, with rigorous fit and sampling processes ensuring the perfect balance of style and comfort. Designed in collaboration with our New York team and LA-based design director, every piece is road-tested before production and shipped to you with care. We’re committed to listening to our customers and responding to their needs. Your feedback inspires our collections, and your voice is tightly woven into everything we create. While we often hold limited stock to reduce waste, our signature styles are restocked by demand—because when you love something, we want it to be in your wardrobe. Our mission is simple: to help you embrace your inner cool girl. We design for the dreamers, doers, and trailblazers—the ones who chase their goals unapologetically and carve their own paths. Whoever you are, wherever you’re headed, we’re here to celebrate and empower the unique, unstoppable you. Welcome to Rumored. Let’s build your closet, together.
Informações de contacto
Estados Unidos da América
- shoprumored.com
2,7
Mau
25 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Never ordering from them again
Ive ordered from this site 3 times now, the dresses are decent quality for the price, but the customer service is terrible. Shipping takes forever for no reason. Glenn, the customer service rep, is zero help ever, and when USPS lost my return they offered no solutions. Obviously, I know it's not their fault, but I've dealt with companies who have still issued a refund or store credit after a package got lost, just out of good faith. I'll never order from Rumored again.
18 de janeiro de 2025
Opinião espontânea
Resposta da Shoprumored
Hi PR,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with our customer service and the shipping issues you've encountered. We truly value every customer, and it’s disappointing to learn that we have not met your expectations.
We understand how frustrating delays and lost packages can be, especially when it comes to something as important as a return. Please know that your experience does not reflect the high standard we strive for, and we are committed to making things right.
I would like to personally discuss this further and work on a resolution, whether that means a refund, store credit, or another solution that demonstrates our commitment to your satisfaction. Your feedback regarding customer service and our shipping process is being taken very seriously, and we are looking into ways to improve.
Thank you again for your honesty. We hope to have the opportunity to regain your trust.
Sincerely,
Dana
Rumored Head of Fulfillment
This brand Rumored is a complete scam!
This brand Rumored is a complete scam!! Now I understand why they send so many freebies to influencers lol
I have purchased 3 items in August to ship to Europe, then had to return, their sizes are very odd and terrible quality, it’s been 4 months and no response on my package or money!! Spent almost 300 usd!!!!! Don’t buy from this brand!!
16 de dezembro de 2024
Opinião espontânea
Resposta da Shoprumored
Hi Mari,
We’re truly sorry to hear about your experience and deeply regret any frustration or disappointment we may have caused. At Rumored, we pride ourselves on providing quality products and excellent customer service, so it’s disheartening to know that we fell short in your case.
Regarding your return, international shipments and refunds can sometimes take longer due to customs processing and transit delays, but four months is absolutely not acceptable, and we would never want you to feel ignored or unheard. We want to assure you that we are not a scam and are committed to resolving this for you.
Please email us directly at info@shoprumored.com with your order details so we can immediately investigate what happened with your return and ensure you receive the refund you’re owed.
Your trust and satisfaction are incredibly important to us, and we sincerely apologize for any inconvenience you’ve faced. We’ll do everything we can to make this right.
Thank you for bringing this to our attention.
Warm regards,
Dana
Rumored Head of Fulfillment
Too big and not best quality
I wanted a return on an item because the quality of my purchase wasn't the best. Customer service was not helpful at all... Not buying from here again
31 de outubro de 2024
Opinião espontânea
Resposta da Shoprumored
Hi Becca,
We’re truly sorry to hear that your experience with us did not meet your expectations. At Rumored, we take great pride in the quality of our products and the service we provide, so it’s disheartening to know we let you down in both areas.
We’d love the chance to make things right. Please reach out to us again at info@shoprumored.com with your order details, and we’ll do our best to assist you with your return promptly. Your satisfaction is incredibly important to us, and we deeply regret that we fell short this time.
Thank you for sharing your feedback—it helps us improve and serve our customers better in the future.
Warm regards,
Dana
Rumored Head of Fulfillment
The social media looks nice but the…
The social media looks nice but the quality is not consistent and the customer service is not helpful, professional or friendly. I've ordered twice from here for a total of four items. The first time the quality was so cheap, but I gave it another shot. The second time, I liked the style but the size was really off on one of the styles I ordered and on another style the color was different than I saw online. When I went to make a return the options offered on the order return page said back to "Original Payment Method" so I assumed it to be true because why wouldn't it right? It was not. I was sent a credit. When I asked why I didn't get my money back to the original payment method they quickly shot me down with a copy and paste of their return policy which said that I could only get credit back. When I tried to show customer service a screen shot of what their return page looks like and what I selected and how that it is misleading they replied with a repeat copy paste of their return policy and said that they hope I find something else I like and an "xx" signature, which felt very cold and unprofessional. I reached out to the owner about the misleading return page but they just added the same customer service rep. They eventually gave me my money back and replied but it was unapologetic, stern, and unfriendly. They never acknowledged the misleading return page. However, I have been checking and can see that the return page has now been fixed.
I know everyone is doing their best, but this was not it. Also, I submitted two product reviews and none of them were ever posted. I've had some great experiences with small brands but I can't say I will be supporting this one again. Sometimes the service makes it worth everything and sometimes it doesn't.
12 de junho de 2023
Opinião espontânea
Resposta da Shoprumored
Hi Jen,
Thank you for taking the time to share your detailed feedback. First, I want to sincerely apologize for the experience you’ve described—it’s clear we fell short in several areas, and I truly regret that we left you feeling this way.
We understand how frustrating it must have been to deal with inconsistent quality and sizing, along with the confusion surrounding our return process. While our return policy is in place to ensure consistency, we absolutely should have handled your concerns with more care, empathy, and professionalism. I also appreciate you pointing out the issue with the misleading return page—it was never our intent to create confusion, and while we did address it by updating the page, we regret not being more transparent and apologetic during our interactions with you.
Regarding your product reviews, I assure you this is not reflective of our values. We welcome honest feedback, and I will personally investigate why they weren’t posted. Your voice is important to us, and your experience is not what we aim to deliver.
I’d like to make things right if possible. Please feel free to email us at info@shoprumored.com so I can better address your concerns and ensure we learn from this situation. We deeply value the trust and support of our customers. Feedback like yours is invaluable in helping us improve, and we’re committed to doing better moving forward.
Thank you for giving us a chance, even if your experience fell short. I truly hope we can regain your trust in the future.
Warm regards,
Dana
Rumored Head of Fulfillment
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