Shopshopslive Opiniões 

Resposta da Shopshopslive

22/08/2025

We’re sorry to hear about this experience and understand how frustrating it must have been. We investigated with both the seller and FedEx; the seller confirmed the item was packed securely, and FedEx confirmed the package was shipped and delivered. A dispute was also filed with the bank, and after reviewing the documentation from all parties, the bank resolved the case in favor of the seller. While we regret the outcome was not what the shopper had hoped for, the claim was carefully reviewed by the seller, FedEx, and the bank. Protecting our buyers and sellers is very important to us, and we continue to refine our processes to better support customers in situations like this.

Resposta da Shopshopslive

25/07/2025

Hi DEE88,

We’re truly sorry for the frustration you’ve experienced, and we appreciate you taking the time to share your feedback.

Please know that ShopShops is a marketplace platform, and as such, the sellers are responsible for fulfilling orders and processing refunds or exchanges. While we understand this may cause delays, especially when sellers are unresponsive, our team is actively following up on your behalf to ensure a resolution.

We apologize if our responses have felt repetitive—we're doing our best to push the seller to take action, and we’ll continue to escalate this until it's resolved. We completely understand your disappointment and are reviewing this experience internally to improve our customer support processes moving forward.

Thank you again for your past support and patience. If there's anything else we can do to assist you, please don’t hesitate to reach out to us, and we’ll make sure it’s prioritized.

Resposta da Shopshopslive

24/06/2025

Thank you for taking the time to share your experience - we’re truly sorry to hear about the frustration and inconvenience you’ve gone through.

We understand how disappointing this situation must have been, especially given the time-sensitive nature of your order.

To clarify our process: when a package is returned to our warehouse—whether by FedEx or under the seller’s instruction—we typically re-ship the item to the shopper within 48 hours. If a claim with FedEx is needed, we do our best to assist within the limitations of the carrier’s policies. We’re very sorry if there was any miscommunication around this.

We’d like to look into your case right away. If you could provide your order number or contact us directly at service@shopshopslive.com, our team will review the situation and do our best to resolve it promptly.

Thank you again for your feedback — it helps us improve, and we hope we can regain your trust.

Warm regards,
ShopShops Customer Experience Team

Resposta da Shopshopslive

Actualizada a 23/06/2025

Hi, we sincerely apologize for the frustration and confusion you’ve experienced. We understand how upsetting it is to be without both the item and the refund, and we’re truly sorry this has happened.

To clarify, ShopShops is a marketplace that connects buyers with independent sellers. We do not hold seller funds, so refunds must be processed directly by the seller.

That said, this particular seller has violated our platform policies and has since been banned. We’ve also confirmed that you filed a dispute with your bank, and we’ve accepted it on our end. The bank should now be processing the refund back to your account.

Once again, we apologize for the inconvenience and are actively reviewing our processes to better protect our buyers. Please don’t hesitate to reach out to our customer support team if there’s anything else we can do to help.

Resposta da Shopshopslive

23/06/2025

Thank you so much for being a longtime customer and for your kind words! We're thrilled to hear you've found great deals on designer items and enjoy shopping with hosts like Mumu. We truly appreciate your understanding about international shipping times and are glad our customer service team has been able to support you when needed. Your continued support means a lot to us — we look forward to bringing you even more great finds! 💛

Resposta da Shopshopslive

23/06/2025

Thank you so much for the wonderful feedback! We’re so glad to hear that Nemo made your experience a great one — we’re lucky to have such a dedicated team member. Looking forward to serving you again soon!

Resposta da Shopshopslive

20/05/2025

Thank you so much for your kind words! We're thrilled to hear that Nemo provided you with great customer service and was such a pleasure to work with. We'll be sure to share your feedback with her—it will mean a lot! If you need any further assistance, don't hesitate to reach out. 😊

Resposta da Shopshopslive

12/05/2025

Thank you so much for your feedback! We're thrilled to hear that Nemo provided you with excellent support and helped resolve your issue promptly. 🎉

We sincerely apologize for the lack of updates regarding your purchase. Your experience is important to us, and we're working on improving our communication processes to ensure this doesn’t happen in the future.

We truly appreciate your understanding and hope to provide a seamless experience for you next time. If there's anything else we can do for you, please don’t hesitate to let us know!

Resposta da Shopshopslive

28/04/2025

Thank you for your amazing review! 💖 We're so glad to hear you've been loving your ShopShops experience and finding affordable luxury treasures. Congrats on winning bags—what a treat! 🎉 We’re excited to keep bringing you more pieces to love. Happy shopping!

Resposta da Shopshopslive

28/04/2025

Thank you so much for your kind words and for being a part of our ShopShops community for over a year! 🎉 We're thrilled to hear you've been enjoying amazing bargains and even winning some of our giveaways! Your recommendation means the world to us. 💖 We look forward to continuing to help you find your next luxury accessory at unbeatable prices. Happy shopping!

Resposta da Shopshopslive

2/04/2025

Thank you for sharing your experience! We're sorry to hear about the issues you've encountered with some sellers, but we're glad Nemo was able to assist you. It's great to hear that you're satisfied with our customer service so far. If you ever need further support, don’t hesitate to reach out—we’re always here to help!

Resposta da Shopshopslive

18/03/2025

Thank you so much for your wonderful feedback! We're thrilled to hear that ShopShops has become a source of entertainment and connection for you over the years. It's amazing to know that our community continues to bring people together. Bravo to you for being a valued part of the ShopShops family!

Resposta da Shopshopslive

18/03/2025

Thank you for sharing your feedback. We take concerns like this very seriously and have already reached out to the seller to address the issue you mentioned. To ensure confidence in our platform, we’ve implemented a policy requiring all bags sourced from China to include Entrupy Authentication. If you have any doubts about the authenticity of an item, please contact us directly at service@shopshopslive.com so we can assist you in resolving the matter. Our customer service team will keep you updated on the issue you raised as well as the resolution.

Resposta da Shopshopslive

17/03/2025

Thank you for your kind words! We're delighted to hear that our customer service team was able to resolve your issue quickly and that you found them polite and patient. Providing excellent support is very important to us, and your feedback motivates us to continue delivering the best service possible. If you ever need assistance again, we're here to help! 😊

Resposta da Shopshopslive

26/02/2025

Hello,

Thank you for reaching out to us. Upon reviewing our system, it appears we have not received any prior email communication from you. To address your concern promptly, we have proactively sent you an email directly to assist further!

We sincerely apologize for the delay in the delivery of your order. As this purchase was made from an international seller, please note that the transit time is longer than a domestic shipment. While the extended transit time is unfortunately beyond our control, we completely understand how frustrating the wait can be.

We truly appreciate your patience and understanding in this matter and extend our apologies once again for any inconvenience caused. Please don’t hesitate to reach out if you have further questions or concerns.

Best regards,
The ShopShops Team

Resposta da Shopshopslive

23/02/2025

Thank you for sharing your experience with us. We're delighted to hear that Nemo was able to assist you promptly and provide the delivery update you needed. Ensuring our customers are well-informed and satisfied is a top priority for us.

We're also thrilled that your other purchase arrived in good condition and met your expectations!

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Warm regards,
the ShopShops team

Resposta da Shopshopslive

22/02/2025

Thank you for sharing your feedback with us. We genuinely appreciate your input and would like to address your concerns to enhance your shopping experience.

Return Assurance: To offer you the best prices, many of our items are marked as final sale. However, we understand the importance of flexibility, which is why we provide an optional Seel Return Assurance at checkout. By selecting this feature, you have the option to return final sale items. If you're not satisfied with your purchase and have chosen Seel Return Assurance, you can return the item for a full refund in accordance with the Seel Return Assurance Policy.

We hope this clarification is helpful. Should you have any further questions or require assistance, please don't hesitate to contact our customer support team. We're here to help!

Warm regards,
the ShopShops team

Resposta da Shopshopslive

15/02/2025

Thank you so much for sharing! 💕 We’re thrilled to hear you love Yangyang’s shows—they’re always so much fun! And that Givenchy jacket sounds like a winter wardrobe win. Stay cozy and stylish! ❄️✨