Cocoon Vehicles Ltd Opiniões 

74
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Cocoon were one of the most competitive options when looking at pricing for short term lease I needed, and I was glad I approached them about my requirement. The communication and service from Rebecca... Ver mais

Classificada 5 em 5 estrelas

Found out the car I ordered was goiing to take a lot longer than orginally planned, so needed a short term replacement. This was on the Sunday evening, so sent an email to Cocoon. Got a response first... Ver mais

Classificada 5 em 5 estrelas

First-class service from start to finish. From the initial conversations and onboarding, through to the delivery of the vehicle, and finally the collection, feedback, and completion of the paperwork,... Ver mais

Classificada 5 em 5 estrelas

After using Cocoon for many years, and then having a gap of 2 years I needed a car again on flexible terms. I had no hesitation in contacting the Cocoon team who pulled out all the stops and sorted me... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de leasing de carros
  2. Empresa de finanças e empréstimos para carros
  3. Agência de aluguer de carros
  4. Serviço de arrendamento

Escrito pela empresa

Cocoon Vehicles offers Short Term Cars and Vans on both Flexible and Fixed Contracts from a wide range of manufacturers. Flexible car leasing is available from 28 days and can be terminated by giving us a call, these are ideal for those who don't want to pay daily rental rates and need the car for a little bit longer. Fixed Short Term Leasing is available from 6 to 18 months, different makes and models are available on different terms. All include a generous mileage allowance with the majority of the vehicles new or nearly new. Car Subscriptions available on a great range of prestigious vehicles. One payment covers all of the motoring essentials. Short Term Car Leasing : Short Term Van Leasing : Flexible Car Leasing


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(74)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I highly recommend Rebecca and the team…

I highly recommend Rebecca and the team at Cocoon.

I am an expat returing to UK and needed to organise a vehicle lease at very short notice. Rebecca and team really understand how to deal with expats (where there is no UK credit history to work off) and are extremely professional with their customer service.

I submitted my application and the approval was provided the next day. Lease car delivered to my door the following working day as requested. Very impressed!

28 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic from start to finish

Fantastic from start to finish. Rebecca and Rhys have been amazing from my initial enquiry, answering my many questions and giving recommendations based on the type of cars available. Handover both to collect and return the vehicle went very smoothly and all processes with Cocoon is well documented, and clearly explained. Definitely a business you should support, especially if you're new to the UK. Kudos to the team!

8 de janeiro de 2025
Classificada 5 em 5 estrelas

Great honest advice and communication

Got in touch with them re leasing a car. They came back to me within a couple of hours advising to go direct as that was where the best deals are. They look to offer VFM on all deals. Thanked em for the reply and they came back offering there services if clarification was needed.

7 de novembro de 2024
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Resposta da Cocoon Vehicles Ltd

Morning Robert,
Thank you so much for the amazing 5-star review and for trying out our Find a Car Lease service.
Our policy is always point the customers to the best deals for them, even if it means we loose out, with the hope that one day we can help.
In the case of Volvo's, they currently offer the best deals which we just cannot touch.
I'd like to say a massive thank you for the review, it really does mean a lot, especially as a family-owned business.
All the best
Cocoon Team

Classificada 5 em 5 estrelas

Great customer service

Great customer service from Rhys and Rebecca. As someone returning from overseas for a short period of time the process was made easy and still worked out cheaper than car hire. Just do your homework on the mileage allowance, short trips quickly add up.

2 de outubro de 2024
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Resposta da Cocoon Vehicles Ltd

Hi Paul
Thanks for your fantastic 5-star review on Trustpilot, thank you for using our service and if we can be of any help in the future, please do let us know.
Thank you again, these reviews make a huge difference.
The Cocoon Team

Classificada 5 em 5 estrelas

Excellent experience

It was a pleasure to lease a car with Cocoon. The process was transparent and they were very quick to respond. I found the pricing also fair and transparent.

My only feedback is that they have too many black out dates wrt pick ups. That being said it is fully disclosed.

19 de setembro de 2024
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Resposta da Cocoon Vehicles Ltd

Hi Arjun,
Thank you for your amazing 5-star review and thank you so much for being a customer.

We have taken your feedback onboard with regards to blackout dates. We do try and put it in as many places as possible, this includes our contracts, our email signatures, return forms and of course on the website, but we totally understand that these only get really noticed when trying to return a vehicle. With that being said, we will look at other ways of stating what these are.

Arjun, thank you again for being a customer and ook forward to helping you in the future.

Thanks again

Cocoon Vehicles Team

Classificada 5 em 5 estrelas

From the start Rebecca was always…

From the start Rebecca was always catering towards my needs from changing my mind of which car to get she helped me thorough the whole process and also made sure that I was happy with the car I selected. They also delivered same week which no other company was offering. Rebecca made sure to let me know to ask any questions no matter how stupid they were which was brilliant. I would like to thank Rebecca and the team for helping me. I can’t recommend this company enough! I will be using them again soon

13 de setembro de 2024
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Resposta da Cocoon Vehicles Ltd

Hi Haneef, thank you for your amazing 5-star review of Cocoon. It really is appreciated. Thank you for taking an Audi A1 from ourselves, as a family business we really do value every single customer.
If you need anything else, you know where we are.
Thanks again
Cocoon Team

Classificada 5 em 5 estrelas

Brilliant hire car company!

I would like to say a huge thank you to Rhys, Rebecca and the team at Cocoon Vehicles, who helped us find a hire car for a new member of staff. Their customer service is second to none, questions are answered promptly and efficiently, the staff are very professional, and they provided us with a great hire car at a price we are really happy with. We will definitely use Cocoon Vehicles again as they are brilliant to work with.

28 de maio de 2024
Opinião espontânea
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Resposta da Cocoon Vehicles Ltd

Hi Tracey, thank you for your amazing ⭐️⭐️⭐️⭐️⭐️ review, it really is appreciated by all of the team. If you need anything else at all, you know where we are.
Thanks again
The Cocoon Team :)

Classificada 5 em 5 estrelas

Best car hire company, excellent customer service

The team here are so helpful, super efficient, provide excellent customer service, always answer queries so quickly, highly professional and are just a total pleasure to deal with. They provided me with a great hire/rental car in my time of great need and made the whole experience so effortless and easy! It was delivered and collected on time as promised. Their communication is outstanding. The terms of hire are very transparent and easy to understand and throughout the hire Rebecca, Rhys and the team were so easy to contact to answer any questions. I would highly recommend this company, it's the best car hire/rental company I've ever used, their service is second to none, and if I ever need to hire a vehicle again I would definitely use their services again. Thanks so much for everything

13 de dezembro de 2023
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Resposta da Cocoon Vehicles Ltd

Thank you so much for your amazing 5-star review, it really is appreciated and you've been a lovely customer to deal with.

Classificada 4 em 5 estrelas

Very well run family business

Excellent staff with very clear terms and no surprise charges.

9 de maio de 2023
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Resposta da Cocoon Vehicles Ltd

Hi Suleiman, thank you for your review, it is very much appreciated. We'd have loved 5-stars and would love some additional feedback on how we could improve our service. Drop us a line at management@cocoon-group.co.uk.
We'd like to say a massive thank you for using Cocoon Vehicles and if we can be of any further assistance, please do let us know.

Classificada 5 em 5 estrelas

The solution to my problem

Thanks to Rhys and Rebecca for helping me find a vehicle on our return to the UK after so many years. Without the UK credit history, securing a car was the most difficult part of our family relocation, and Cocoon was the solution. No issues at all during the term of the agreement and the return of the vehicle. Despite some minor scrapes to bumper and wheels over 15 months of use, the repair charges were very reasonable!

20 de dezembro de 2022
Classificada 5 em 5 estrelas

Short term lease for UK expats living & salaried overseas

We are long term UK expats with our salaried income being overseas. We required a vehicle for use in UK for a couple of years. We leased a BMW X1 for one year and then we extended the lease on the same vehicle for a total of about 2.5 years. Cocoon have great expertise in short term vehicle leasing for persons in our situation. The cost is, of course, more than a UK resident would pay to lease a vehicle, but we recognised that would be the situation due to our circumstances. The strength of Cocoon is their willingness to work with you to find a suitable vehicle and the excellent hands on communication. This is a family run business established by Rebecca and Rhys and it is clear that they are personally invested in the customer care and maintaining the reputation of the company. The due diligence/underwriting stage was not unnecessarily onerous. The whole process, including delivery and return of the vehicle was straightforward.

6 de outubro de 2022
Classificada 5 em 5 estrelas

Rebecca Adams was very professional

Rebecca Adams was very professional, quick to respond and her communication & Knowledge was fantastic

5 de agosto de 2022
Opinião espontânea
logótipo da Cocoon Vehicles Ltd

Resposta da Cocoon Vehicles Ltd

Hi Rob,
Thank you so much for your amazing ⭐️⭐️⭐️⭐️⭐️ review of Cocoon Vehicles and your comments about Rebecca Adams, they are very much appreciated.
We do hope that you are enjoying your Mercedes A Class and if we can be of any further assistance, please do not hesitate in getting in touch.
Kind regards
Cocoon Vehicles Team

Classificada 5 em 5 estrelas

Cocoon are great

Cocoon are great! Rebecca and Rhys were a delight to deal with, instantly responsive and we had a terrific car from them which was great value. We had a number of requirements during the course of our flexible lease and they were always accommodated. Highly highly advocate using Cocoon and the team

24 de maio de 2022
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Resposta da Cocoon Vehicles Ltd

Hi Jonathan,
Thank you so much for your amazing 5-star review, it really was a pleasure dealing with you throughout the contract and so pleased we could help you assist you in actually purchasing the car that you were subscribing to.
If we can be of any further assistance, please do not hesitate in getting in touch.
Kind regards
Rhys, Rebecca & The Cocoon Team

Classificada 5 em 5 estrelas

the short term lease was perfect for my…

The short term lease was perfect for my needs. Cacoon were very easy to do business with, everything is online and easy to follow, communication was brilliant and I would definitely use them again!

26 de abril de 2022
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Resposta da Cocoon Vehicles Ltd

Hi Lee, Thank you for your amazing 5-star review of Cocoon. It has been a real pleasure having you as a customer and hope that you are happy with your current long-term vehicle.
If we can help with any of your short-term needs in the future, please do not hesitate in getting in touch.
Kind regards
Cocoon Team

Classificada 5 em 5 estrelas

Great People and Company to Deal With

Great group of people and great vehicles. We have used Cocoon for many years and cannot fault them in anyway. I would strongly advise anyone to use them. Possibly they are not the cheapest but to my mind they have been the best. No vehicle has ever had any technical issues and servicing etc has always been arranged. The cars are dropped off when they say they will be and collected when they say. They are also very fair. When the vehicles are collected very often you are hit with repair costs. This has never been the case with Cocoon. They have been both reasonable and fair

1 de abril de 2022
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Resposta da Cocoon Vehicles Ltd

Hi Darren,
Thank you for your fabulous 5-star review of our service, we really do value your custom. We're so glad that you have pointed out our transparent service, we don't want to hit customers with any nasty surprises so we try and cover everything from day one.
Please do let us know if we can help you any further.
Thanks again
Cocoon Vehicles Team

Classificada 5 em 5 estrelas

Short term lease

I had recently leased a car on a short term basis and I was very impressed with the coustamore care, professionalism from both Rebeeca and Rhys who are also the directors of the company and they always get back to you in a timely manner.

The monthly payments for the short term lease is very competive compared to other companies and I hesitation to recommend Cocoon Vehiles Ltd

15 de março de 2022
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Resposta da Cocoon Vehicles Ltd

Hi Kirit,
Thank you for your fabulous 5-star review of Cocoon Vehicles. This review is really appreciated and is especially welcome as you have reviewed us after the contract has finished and hopefully gives us potential customers an overview of how we operate.
You have been an absolute pleasure to deal with and hope you are enjoying your Mercedes EQC.
Kind regards
Rhys, Rebecca & The Cocoon Vehicles Team

Classificada 5 em 5 estrelas

At a time when no one would give us…

At a time when no one would give us assistance with a vehicle hire, Cocoon motors did. Although a short hire of six months, they provided us with transport.
Great customer service.

24 de fevereiro de 2022
logótipo da Cocoon Vehicles Ltd

Resposta da Cocoon Vehicles Ltd

Hi Chris,
Thank you so much for your amazing 5-star review, it really is appreciated by us all here at Cocoon Vehicles. We're hoping your enjoying your Fiat 500e and if we can assist in the future, please do not hesitate to get in touch.
Thanks, Cocoon Vehicles Team.

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