Silk Maison Opiniões 

über 300$ gezahlt und nach 6 Wochen und diversen mails an das Service Team immer noch keine Ware erhalten. Shipping info und Antworten vom Service komplett sinnfrei. Der schlechteste Online Händler, mit dem ich es je zu tun hatte.

We ordered several dresses for my daughter’s Fall dance. They all arrived literally 6 weeks late (long after the dance) and we were unable to receive a refund after sending the dresses back, as they claimed it was outside their exchange window. Horrible customer service. Luckily, we ordered on Amex, therefore a grievance was granted. Zero zero stars and so disappointing.

Hi,

My order #198661 was placed on November 15, 2022. I haven’t received my order and The delivery track (my tracking number is AG466932533CN) is error.

Please advise and give me the solution as soon as possible.

Real Correspondence "I placed this order on 12 October and still it did not arrive. I also paid $18 fee. It's ridiculous how long it takes and the misleading information presented on your site.
This package is not delayed, it's just sent over a very slow shipment. I want my shipment fee back and the package to arrive next business week.
Truly disappointed with your customer service, especially it's one item and not cheap."

Answer from Silk Maison -
"If you had followed the epidemic situation you would know that we are facing an epidemic and not an epidemic free environment as you say. If international shipments were not disrupted by the epidemic, there is no reason why our packages to you would be delayed this long. We are as anxious as you are but we have no other choice but to urge the logistics providers to process your package as quickly as possible.

If your order was not shipped, we can certainly process a refund for you immediately. But the problem is that the package is now on its way to your address. If we were to request a refund for your order, we would need to receive a notification from our logistics provider that your package can no longer be located. Even waiting for a response from the logistics provider takes time. So we gave you a promise that if the logistics hasn't updated this week we will request a refund for you. We have never refused to give you a refund, just not now.

We are also trying to contact the logistics provider to confirm the status of the package as soon as possible, and any chance we can give you a refund we will get it for you."

HA-HA - If I had followed?

"Dear Silk Maison team,

All respectable companies are not using excuses such as "delayed due to epidemic" when we know very well all transportation has resumed for half a year now. Also, a respectable company would deal with this issue aside from the customers and not impede their rights to get a refund when an item is not received at the time of correspondence.
If you forgot maybe, I already saw the Chinese receipt which clearly showed it's still transiting from China since 13 October.
It's not my fault for the choice of sending packages with shipped cargo from China which takes 30 to 45 days to reach USA or EU and the business shipment cost is none considering the outrageous $18 amount fee almost 400% more than the real cost. I would have nothing to complain about if the service provided would be as intended and the package would arrive in an acceptable timeframe.
At this time there is no correspondence with the logistics therefore no update.
You are not to decide how much I am willing to wait for a package that is delayed for an unreasonable amount of time. I also will not be bounded to remain in the same city only to wait for a package and lose money just because the Silk Maison business is not able to organize and control appropriately the shipment of their items. Indicating that there are shipment delays already supports the idea that the business is aware of this issue and instead of rectifying it just delays customers from receiving their items in due time and delaying their refund, therefore keeping funds inappropriately.
I am waiting for my refund at this time and not for an indefinite time provided by you or a third company such as logistics which you have no control over, and I would like to contact further management than your position at this time.
Please forward also the shipping mail address for the main office of the Silk Maison business so my lawyer can officially address this issue with the appropriate measures.
If you force me to remain in a city where I need to receive a package because you are refusing to reroute the package to your warehouse and refuse to refund me, I will forward and include for my lawyer the details of all my travel-related business expenses that will be postponed just to wait for your package, from today, 21 November 2022 until your package will arrive, that includes hotel accommodation as I am not resident of USA and also all the flight costs to my next business location.

Concluding this endless correspondence, I would appreciate if you stop wasting my time, send the refund and organize your business better for shipments, as many other customers I read had similar issues.
My fault I did not read the reviews before ordering. "

To all Customers - anyone who wants to join me in lawsuit for this company feel free to write, please.

Above is real correspondence, it's the holiday season, do yourself a favor and DO NOT BUY even if it's $1.
You will receive it maybe in 2023. IF you will receive it.

I only today read all the reviews, I am sure all 5 stars reviews are fake :)

order still processing after 9 days, this is ridiculous

I purchased from Silk Maison several times in the past and was quite happy. But it has been about three years, and everything has changed. I placed an order, received no confirmation and it didn’t show in my account. I checked with the bank to see if payment was made and they had nothing. Figuring a failure, I placed the order again. Two days later I see both in my account. I immediately emailed to ask to cancel one but no response. Five days later I emailed again and asked the same question as I hadn’t gotten a confirmation of shipping. I got a response this time, which was no. It informed me the order had been processed and what they had in stock had been shipped, also provided me with a shipping tracking number. It took another 6 days for ChinaPost to acknowledge receipt of the shipment. It’s still another 14 days since then and no products. And no indication of the other items not in stock, which they refuse to refund because they are lingerie items. So now I wait.

Update, received a package and the sizing of the products has changed so nothing fit, which makes me think someone else is running the company. And destroyed it.

ZERO STARS IF I COULD.

I should have done more research before putting and order through Silk Maison. TERRIBLE EXPERIENCE. I ordered a jumpsuit in September, the website advised 7-10 business days for processing + shipping. The customer service team was never able to proceed a clear timeline for receipt of my jumpsuit, after 2 months they sent me a “gift card” but refused to apply it as a partial refund (as if I’m buying from that website again!) I have now cancelled my order more than 10 days ago and the refund has not test reached my bank account. STAY AWAY. I will likely have to contact my credit card provider to make a claim for fraudulent transaction.

I ordered 3 silk dresses from them and was somewhat afraid when i read all the bad comments on this site. But although I believe some people had a bad experience I also believe that people having a bad experience are more likely to write a bad review and this leades to a bias.
My experience with them was quite good. The dresses are lovely and a pleasure to wear. Sizing is correct. They ship from China so it took about 3 weeks to arrive which I think is normal. I had a discussion with their support team about a dress which was unavailable and they were very fast and correct. I wouldn't doubt to order again.

Nets blocked my credit card as I was trying to buy a coat. Thank god. Apparently this is totally scam company. Buhu

DO NOT BUY, they are in fact a scammy retail site based in China. Ordered two items, only one arrived and after two months of waiting, the second after 4 months. both items were NOT as pictured and not true to sizing, see through, poorly made quality. Was told I could return them in a short, rude broken English email. The email did list that I would need the tracking number, which I did not save by accident and so the items just MIRACULOUSLY disappeared into thin air. Just the most unhelpful customer service experience I have ever had.

Truly thought Silk Madison was a legitimate clothing brand from their pictures, really disappointing to discover they are not.

DO NOT BUY FROM SILK MAISON!
NOTE: UPDATE LISTED AT BOTTOM (STILL AWFUL)
I wish so badly that I had not wasted money on this fraud of a company. Do not make the mistake that I did.
After weeks of hearing nothing about the coat that I ordered, I reached out to them to ask what was going on. I was told that each item is custom made for the customer and that is why it was taking so long. However, after two months, my order arrived, not “Embroidered with our signature rose gold logo on a pearl white finish, the box is lined with rose gold film” as their site claims, but crumpled and stuffed in an old plastic bag that had been used time and time again. When I removed the coat from the bag, it was clear that it had not, as I was told, been custom made for me. At first glance, the attached tag appeared to be a small, but when looked closer, I saw that the sticker marked “small”was actually just placed over another sticker marked XL. When I checked the tag on the inside, I saw that someone had just replaced the original XL tag - damaging the lining in the process. I then measured the coat and and the measurements match the XL on their site, rather than the small. As I was measuring it, I noticed several small tears along the seams of the lining throughout the coat, along with several MAJOR sewing mistakes and damages. Another manufacturing issue is that coat is listed on their site as having “premium-grade 100% mulberry silk,“ however, the coat I received is instead lined with polyester. Other problems are that the epaulettes are two different lengths, some of the buttons are barely hanging on because they were not attached properly, the seams all along the coat are ruined, and there are blue threads coming out of the seams where the coat was damaged because someone used the wrong color of thread to repair it.
Since I spent several hundred dollars on this coat thinking it was luxury and was told by the support team that it was being made just for me, I obviously wanted to return it. I reached out to customer service THREE times, but never heard back. Nothing. I am so saddened by this. I rarely spend this kind of money on things and was completely deceived and robbed.
UPDATE: After I started posting reviews of them online, I finally heard a response on October 13th that said that they had been messaging me (not true - the response from them below is a lie). They sent a return address and said I needed to pay for shipping - even though their website says that they pay for return shipping if there is a manufacturing error. UPS sent proof of delivery two weeks ago, but have not received my refund. Nothing. If they do refund me, I will update this review.

I have ordered some products from this website. I have only realized that they don't even have the items that I have ordered in stock and can not guarantee the delivery after contacted them. So I have requested a refund and was told that I will receive it within 7-15 business days. After persistent emails to the over a month, they have finally replied and processed my request. I am not sure about their product quality but beware that you may never get your money back if you don't chase them up. I would not risk it again and don't trust those utuber's words.

It took one month for the package to arrive and i was so dissapointed when it did. It really just looks so cheap and different from the photo. It arrived in a clear plasticbag so you deffinitely didn't get that luxury vibe that you would expect from a item that expensive. Sadly, couldn't recommend Silk Maison.

L'envoie des articles est très soigné et entretenu. Colis reçu dans les temps. C'est rare un peu ces temps-ci ce genre de site qui respectent leur délai de livraison

I definitely recommend silk from this shop. I made my first order on May 15th and I was highly satisfied. My second order was on September 1st. And I'm sure that's not my last time
thanks so much

Catastrophique.
Vêtement de mauvaise qualité, et retour à mes frais.
Toujours pas remboursé depuis plus d un mois.
Le prissiez est en litige chez paypal et il ne propose qu un remboursement partiel !!! Ils gardent 30 dollars sans prétexte valable. A fuir

JUST DON'T DO IT. Do NOT buy from this merchant.

They'll say the items were delivered when they weren't. Will refuse to refund you for items you never receive.

Je n'ai toujours pas reçu ma commande passé le 29 août et en lisant tous les commentaire j'ai bien peur de ne jamais la recevoir. C'est inadmissible, sur le site il est marqué 5 à 7 jours ouvrable pour l'envoi et mon colis est en chine je ne sais où, l'équipe est incapable de me répondre pour le moment. Juste pour information j'ai tout de même payer un manteau presque 300€ et une robe à 160€, c'est scandaleux de n'avoir aucun service après vente.nSi je n'ai pas de nouvelle d'ici 1 semaine je pense mener une action en justice avec d'autre personne qui se sont plainte. Fuyez ce site c'est une énorme fraude !

I didn’t receive refund

They are just wasting my time

What is “ Please ask your bank for the progress of your refund via ARN code：2449216222200003113~ have you ever heard such this number? I can’t believe them and bank usually doesn’t take 1 month and half to receive refund
They seem like to play with Customer
I’ve been dealing with them since June now it’s September clothes didn’t come refund has been taking over 1 and half month DONT BUY FROM THEM Otherwise you will just lose money

Other reviewers which has 5 stars are all fake Trust me No way customer service are good Don’t trust this company