ATTENTION - N'expédient pas les commandes et ne répondent plus après avoir prélevé le montant de la carte bancaire. Annoncé en stock expédié le jour même, toujours rien après bientôt... Ver mais
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A empresa respondeu
Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace. A note... Ver mais
A empresa respondeu
SimXpr0 X80. Dik tevreden! Prachtig spul. Super netjes verpakt, met zakje extra hardware, duidelijk genoeg instructies. Geen moer verkloot! Heerlijk om in elkaar te zetten. Zelfs verstellen/afstellen... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.
Informações de contacto
Marsweg, 103, 7202AT, Zutphen, Holanda
- 0850470705
- info@simplace.co
- simplace.co
3,6
Aceitável
246 opiniões
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Won't deliver to the UK so don't waste…
Won't deliver to the UK so don't waste your time looking on their site. They blame it on Brexit.
13 de fevereiro de 2024
Opinião espontânea
Very Good Service
Easy to order, was shipped really fast, package was well conditioned and got my gear a few days after from different country. 100% recommend!
8 de fevereiro de 2024
Opinião espontânea
Totally dishonest on email
I ordered £700+ of flight simulation gear to practice for an upcoming instrument flight exam and never received it. Their website said the items were in stock and would be dispatched next day as I needed them urgently. Having not received any tracking information, I emailed, and over the span of a conversation lasting four weeks, they sent me five separate emails saying the goods would be dispatched the next day. They never were. After being lied to so many times, I've started a credit card chargeback to get my money back and have ordered the items directly from the manufacturer. Total cowboys, shop elsewhere.
15 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear James,
Firstly, we would like to express our sincerest apologies for the challenges and inconvenience you have experienced with your order of flight simulation gear. We understand how crucial this equipment is for your instrument flight exam preparation and regret that we have not met your expectations in this instance.
We acknowledge that the information provided regarding the stock availability and dispatch times on our website was inaccurate. This issue stemmed from false promises made by our supplier regarding the shipment of our inventory, which unfortunately led to repeated delays in dispatching your order. We understand how frustrating and misleading this must have been, especially with the urgency of your needs.
We want to extend our appreciation for the efforts of our team member, Alex, who remained in contact with you throughout this process. His dedication to keeping you informed was an attempt to provide some clarity and assistance during this disappointing situation.
We are deeply sorry that your experience led you to initiate a credit card chargeback and to source the items directly from the manufacturer. It's clear that we have fallen short of the high standards we set for customer service and reliability.
Please know that your feedback is being taken very seriously. We are reviewing our processes, particularly our communication with suppliers, to ensure that such discrepancies do not occur in the future. We are committed to making necessary improvements to regain the trust of our customers.
Once again, we apologize for the inconvenience and distress caused. If there is anything further we can do to assist you, or if you have any additional feedback, please do not hesitate to contact us.
Bestelling wordt niet verzonden
Maandag 29 januari heb ik bij dit bedrijf een triple monitor stand besteld van het merk TREQ. Op de website staat dat dit product de volgende dag wordt verzonden. Het is inmiddels vrijdag 2 Februari en het product is nog steeds niet verstuurd... Ik heb de afgelopen dagen meerdere keren contact te zoeken met dit bedrijf, ze nemen de telefoon gewoon niet op. Erg slecht dat dit bedrijf met dingen adverteren die zij niet na kunnen komen. heb erg veel spijt dat ik dit product niet ergens anders heb besteld. Ik wil namelijk graag mijn setup afbouwen, en dat kan nu niet.
Inmiddels contact gehad met het bedrijf, ze zeggen dat het vandaag wordt verzonden. laten we het hopen.
Contact gehad met de eigenaar, netjes opgelost door dit bedrijf.
2 de fevereiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Dox,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in shipping your TREQ triple monitor stand and for any inconvenience this has caused you. We understand how important it is for you to complete your setup, and we regret not meeting our promised delivery timeline.
We acknowledge that our communication should have been more proactive, especially in response to your attempts to reach out. It's crucial for us to be accessible and responsive to our customers, and we fell short in this instance.
We are glad to hear that you have been in contact with us and that the shipment is now on its way. Rest assured, we are taking your feedback seriously and are committed to ensuring such delays and communication lapses do not occur in the future.
Regarding the resolution provided by the owner, we are relieved to know that you found it satisfactory. Our team is dedicated to resolving any issues efficiently and to the satisfaction of our customers.
We value your business and hope to have the opportunity to better serve you in the future. If there is anything else we can assist you with, or if you have any further feedback, please don't hesitate to reach out.
Unfortunately I had to cancel my order
Unfortunately I had to cancel my order, but this was very easy to do and was done promptly with not hassle at all, very good supplier
30 de janeiro de 2024
Opinião espontânea
Brilliant communications when I needed it
Brilliant communications when I needed to ask about a product or existing order, honestly a great experience and reasonable prices even if you're buying from the UK for example.
29 de janeiro de 2024
Opinião espontânea
Good Shopping
small looking shop, fast search, fast order processing, found the right shifter plate with good price.
26 de janeiro de 2024
Opinião espontânea
order wordt niet verzonden!! Uiteindelijk half geleverd !!
20-01 bestelling geplaats, Treq one rig met Treq STX stoel en slider, alles was op voorraad en zou volgens hun website binnen 1 dag worden verzonden.
Wordt nu via de chat aan het lijntje gehouden, de koerier zou het niet op komen halen, zowel DHL als UPS. Al 4 dagen op rij!!
De kerel van de chat komt elke keer met hetzelfde smoesje, "dit is wat ik van het warehouse door krijg"
Als ik om informatie vraag verschaffen ze het niet.
Vervolgens geef ik aan dan kom ik het wel ophalen. Ook dat is niet mogelijk. Heel slecht dit !!!! Nooit meer iets via Simplace!
Na een paar dagen eindeloos aan de chat met ene Alexander kreeg ik 2 track en tracé codes. De zending zou bevatten de rig, stoel en Seat sliders..
Ja hoor order half geleverd. Geen stoel geleverd!! Weer aan het lijntje gehouden uiteindelijk de stoel moeten annuleren.
Ze beloven dingen en komen het niet na. Vage antwoorden. Steeds hetzelfde, warehouse dit, het spijt ons dat bla bla
20 de janeiro de 2024
Opinião espontânea
Koop hier aub niets, gaat je echt geld kosten
Ik heb ze om advies gevraagd en goed geholpen, een treq one met kuipstoel en wat accessoires gekocht. Ik kreeg na mijn bestelling geen track and trace. Gevraagd hoe dat zit en er bleek een storing te zijn, op zich geen probleem. Ik kreeg die dag er op track and trace van DHL en het zou donderdag tussen 9:00 en 17:00 binnen komen. Helaas kwam er maar 1 doos binnen, en bleek mijn doos en stoel spoorloos. Na heel veel contact met DHL en Simplace is er nog steeds geen duidelijkheid.
Ik loop bij de klantenservice van @DHL tegen een betonnen muur aan, ze weten niet waarom er niet geleverd is/wordt. Ze beloven al 2 dagen met hun hand op het hart dat het geleverd wordt. Het is nu dag 3.
Simplace doet er volgens hun alles aan om de stoel zsm geleverd te krijgen maar die krijgen ook geen antwoorden van DHL.
Ik verwijt Simplace dat ze met een verkeerde vervoerder werken, en het feit dat ze te laat in actie kwamen om het met DHL op te lossen. En nu komt het mooiste, ik krijg pas een creditnota wanneer de stoel terug is bij Simplace. Dus Simplace en DHL hebben een issue en ik moet wachten op een creditnota. Vanuit beide bedrijven is er na mijn klacht geen voorstel tot compensatie voor de vrije dagen die ik heb moeten opnemen. Dit moest wel omdat het pakket te groot was om bij een pakketpunt af te geven.
De doos die binnen was gekomen was het aluminium frame, deze heb ik ondertussen in elkaar gezet. De handleiding is op sommige punten wat onduidelijk maar makkelijk in elkaar te zetten het voelt solide en er erg netjes uit. Kijk wel uit met in elkaar zetten de zwarte delen beschadigen erg makkelijk.
De ene ster is puur om het niet nemen van verantwoordelijkheid en zich verschuilen achter DHL die er een pestzooi van maakt. Dit grapje heeft mij serieus extra geld gekost.
Het is nu 9 februari, nog steeds is mijn factuur niet aangepast, in de DHL app zie ik niets meer veranderen. Wat een drama bedrijven
Wat een BS verhaal van Simplace, het pakket zou als ik niet thuis zou zijn retour afzender gaan omdat het te groot was. Die CEO Alexander is een laffe huilebalk. Die past reageert als Klarna de zaak laat escaleren
25 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Rene,
First and foremost, thank you very much for taking the time to share your feedback with us. We truly appreciate your initial 5-star review and are sorry to learn about your subsequent experience which led to a lower rating. We understand your disappointment regarding the delivery delay by DHL and sincerely apologize for any inconvenience this may have caused.
Please know that our team, especially Alex, has been diligently working to keep you informed via our live chat about the status of your delivery. We regret that the shipment took 2 days longer than expected, and while shipping delays are often beyond our control, we completely acknowledge the frustration they can cause.
Regarding the days you took off work, we empathize with the inconvenience you faced. We aim to offer flexible solutions, such as DHL service points, to help mitigate such situations. These service points are intended to provide a convenient alternative for receiving packages when you're not at home, potentially saving you from needing to take time off.
We are genuinely sorry to hear that you were not completely satisfied with the service on this occasion. Nevertheless, we sincerely hope that the gear you received meets your expectations and brings you great satisfaction.
Thank you once again for your feedback. Your experience is important to us, and we are committed to improving our services based on the valuable insights you have provided.
This is the worst company you can buy…
This is the worst company you can buy from! Do yourself a favour and avoid buying anything from them. 1 month after buying alpha mini, which they had in stock, i still dont have the item. They wont contact the shipping company to find out whats going on and send you automated answers or lies. Worst company and worst customer service.
20 de dezembro de 2023
Opinião espontânea
Resposta da Simplace
Dear Keit
We sincerely apologize for the challenges you've faced with the delivery of your Alpha Mini. Alexander has consistently kept you informed about the developments, and we appreciate your patience.
To express our gratitude for your understanding and the delay caused by our supplier, we shipped a free Simplace floormat on the 9th of January, which did arrive well. However, we share your disappointment in the recent delivery delay due to adverse weather conditions in Germany.
Unfortunately, external factors like weather conditions are beyond our control, but we assure you that we are actively monitoring the situation and doing our best to expedite the delivery.
We understand your frustration, and we remain committed to ensuring a positive resolution. If you have any further concerns or questions, please contact our customer service team, and we'll be happy to assist you.
Thank you for your understanding.
Team Simplace
High quality, awesome service and quick delivery!!!
First time ordering from Simplace and highly recommend! Great product, great service from Alexandar, he was very helpful!
24 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Tom,
Thank you for taking the time to share your positive experience with Simplace! We're thrilled to hear that you enjoyed our high-quality products and experienced excellent service from Alexander. Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!
Team Simplace
ATTENTION - N'expédient pas les commandes
ATTENTION : Montant prélevé directement sur le compte bancaire mais n'envoient pas le produit.
Annoncé en stock expédié le jour même, toujours rien au bout de deux semaines.
Quand on leur écrit ils disent que ça part les prochains jours. En fait ils créent un bon d'envoi DHL mais ne remettent pas le colis.
Commande d'un Simagic Alpha Mini + QR passée le 12/01/2024, toujours pas expédiée. J'ai demandé le remboursement ce jour.
Je reviendrai ici pour vous informer de la suite.
De plus, ils n'apparaissent pas dans les revendeurs officiels chez Simagic...
--------------------------
ATTENTION: Amount taken directly from the bank account but the product is not sent.
Advertised as being in stock and dispatched the same day, but still nothing after two weeks.
When we write to them they say it will leave in the next few days. In fact they create a DHL delivery note but do not send the parcel.
Ordered a Simagic Alpha Mini + QR on 12/01/2024, still not dispatched. I requested a refund today.
I'll come back here to let you know what happens.
What's more, they don't appear in Simagic's official stockists...
21 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Julien,
We sincerely apologize for the inconvenience you've experienced with your recent order, and we appreciate your patience and understanding.
Regrettably, we faced unforeseen challenges with some of our suppliers that affected our ability to dispatch orders as promptly as advertised. We understand the frustration this has caused and sincerely apologize for falling short of your expectations.
We want to assure you that the situation has been resolved, and your order is now with DHL. The tracking information will be updated on Monday, the 22nd of January. We understand the importance of timely communication and accurate updates, and we are committed to improving our processes to prevent such delays in the future.
Regarding your concern about being an official stockist for Simagic, we are actively working on addressing this matter and ensuring that our status is accurately reflected.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer support team at info@simplace.co or the live chat. Your satisfaction is our top priority, and we are dedicated to resolving any outstanding issues.
Thank you for your understanding, and we look forward to the opportunity to make things right for you.
Best regards,
Simplace Customer Support Team
Eerste review wat betreft shipping
Eerste bestelling bij simplace (op 18/01/2024 9u) en review wat betreft mijn ervaring met Simplace, en hun shipping policy. Product staat op de website aangeboden als “shipped in one day” en er zouden 14 in stock zijn doch is mijn bestelling nog niet verzonden. Op de instagram pagina meldt men ook het volgende “order before 3PM = shipped the same day” maar dit is spijtig genoeg ook niet het geval. Bij zulke voorraad verwacht ik toch dat men hun beloofde afspraken na komt. Indien dit niet mogelijk is zou ik dit persoonlijk niet zo promoten op mijn socials en website. Voor mijn bestelling was ik hier even komen kijken en zag ik de reviews van de lange wachttijden na het plaatsen van een bestelling. Hopelijk wordt de ervaring alleen maar opnieuw beter en zal ik geen weken moeten wachten. Tip: promoot geen zaken die je niet kan waarmaken. Dan word ik liever verrast dat ik bijvoorbeeld de dag er na een bericht krijg dat mijn product verstuurd wordt terwijl ik er vanuit ging dat dit 3 dagen zou kunnen duren.
19 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Jonathan,
We appreciate you sharing your experience with Simplace, and we sincerely apologize for any inconvenience you've faced with your recent order. Your feedback is invaluable to us, and we would like to provide you with an explanation and assurance for the delay in shipping.
Unfortunately, we have encountered unforeseen challenges with our suppliers, resulting in delays in receiving the expected stock. This has directly impacted our ability to fulfill orders promptly, and we understand the frustration this has caused.
Please accept our sincere apologies for not meeting the expectations set by our shipping policies. We have identified the issues in our supply chain and are actively working on implementing improvements to ensure a more efficient and reliable order fulfillment process moving forward.
Your feedback about the discrepancy between our advertised shipping times and the actual fulfillment time is well-taken. We acknowledge the importance of transparency and accurate communication, and we are committed to aligning our marketing messages with the realities of our operations.
Rest assured, your order is a priority for us, and we are expediting the process to get it shipped on Monday 22nd of January to your address. We truly appreciate your patience during this challenging period.
If you have any further concerns or questions about your order, please feel free to contact our customer support team at info@simplace.co or reach out to us on the live chat. We are dedicated to resolving any issues and ensuring your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.
Best regards,
Simplace Customer Support Team
2 months wait and no honesty.
This company is unbelievable.
I ordered a shifter plate a few days before black friday. It cost me 20 euros + 20 euros shipping costs, which is just insane if you take the wait into account.
I have emailed the company 3 times, and 3 times they told me 'it will be shipped at the end of the week'. They still haven't even shipped it yet, it has been 2 months since I ordered.
I get that it has been busy, but clear communication (and not lying to your customers) is key here.
17 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear David,
We sincerely apologize for the inconvenience you've experienced with our service, and we appreciate you bringing this matter to our attention. We understand your frustration and acknowledge that the delay in shipping and communication has fallen short of your expectations, for which we sincerely apologize.
We want to assure you that we take your feedback seriously and are actively working to address the issue. Our team is currently investigating the delay in shipping and the breakdown in communication to prevent such incidents from happening in the future.
We understand that your time and satisfaction are valuable, and we want to make things right for you. We will expedite the processing of your order and ensure that your shifter plate is shipped promptly. Additionally, we are implementing measures to enhance our communication channels and ensure transparency regarding order status in the future.
Once again, we apologize for any frustration and inconvenience this has caused you. Your satisfaction is our top priority, and we are committed to making improvements based on your feedback.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We appreciate your understanding and patience.
After 7 weeks they canceled my order
After 7 weeks they canceled my order, most likely because they under quoted the shipping costs. Now I have 6k in sim
Gear with nothing to attach to
16 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Dear Ozzy,
We sincerely apologize for any inconvenience caused by the cancellation of your order, and we appreciate your understanding. We want to provide some clarity regarding the situation.
Our team was actively working to resolve unforeseen challenges related to rapidly changing shipping costs. Unfortunately, despite our efforts, the substantial increase in shipping expenses made it financially unfeasible for us to fulfill your order without incurring a significant loss.
We understand the frustration and disappointment this may have caused, especially considering the investment in simulation gear. This decision was not taken lightly, and we deeply regret any inconvenience it has caused you.
As a gesture of goodwill, we would like to offer you a special discount on any future orders you may consider with us. Our customer service team is available to assist you in exploring alternative solutions or addressing any specific concerns you may have.
Again, we apologize for any inconvenience, and we appreciate your understanding of the challenges we faced. Please do not hesitate to reach out to our customer service team for further assistance.
Kind regards,
Team Simplace
good prices and fast delivery
Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace.
A note for UK customers, remember VAT isn't included in your purchase, so we pay that when it arrives, a nice touch was that SimPlace used UPS who let me pay at the door rather than delay delivery.
14 de dezembro de 2023
Opinião espontânea
Resposta da Simplace
Dear Craig,
Thank you for taking the time to share your positive experience with Simplace! We're thrilled to hear that you got a decent deal on the Honeycomb Bravo and that the delivery was exceptionally quick, exceeding your expectations. We truly appreciate your kind words and your acknowledgment of our efficient service.
We also appreciate you providing a helpful note for our UK customers regarding the VAT. It's great to know that using UPS for shipping allowed for a convenient and seamless payment process at the door, avoiding any unnecessary delays.
We strive to offer excellent products and a smooth shopping experience, and your feedback reinforces our commitment to customer satisfaction. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Simplace.
Best Regards,
Team Simplace
Dishonest seller
Ordered a product in stock, shipping was to be in 1 day. It actually took 11 days just for the shipping. In addition, as it was pretty urgent to receive the product, I paid for a UPS express delivery. They took the money but send it as a normal delivery and out of ups and didn’t reimbursed.
15 days after order, still didn’t received my order.
29 de dezembro de 2023
Opinião espontânea
Resposta da Simplace
Dear Rodriguez,
We sincerely apologize for the inconvenience and delay you experienced with your recent order. Your feedback is invaluable to us, and we understand the frustration caused by the extended shipping time and the issue with the chosen delivery service.
We are deeply sorry for any miscommunication or oversight that occurred during the shipping process. Rest assured, we take this matter seriously and are actively investigating the root cause to prevent similar incidents in the future.
To address the situation, we will promptly refund the difference between the UPS express delivery fee you paid for and the actual shipping service provided. Additionally, we are expediting the processing of your order to ensure it reaches you as soon as possible.
We understand the urgency of your order, and we sincerely regret any inconvenience this has caused. Our customer service team is available to assist you further, and we encourage you to reach out with any additional concerns or specific preferences regarding your order.
Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to resolve this matter promptly.
Best Regards,
Team Simplace
duurt veel te lang
duurt zo lang, Ik heb een wheel stand besteld op 13 december. Het is nu 6 januari en het is nog steeds niet binnen. Op de website staat er hooguit 2 weken. Dan beloven ze weer dat je 4 januari informatie krijgt, maar die krijg je dan dus totaal niet. Als ik had geweten dat het zo lang duurde had ik het zoiezo niet hier besteld. Ik denk er zelfs over na om hem nog terug te sturen, omdat ik er totaal geen vertrouwen meer in heb.
6 de janeiro de 2024
Opinião espontânea
Resposta da Simplace
Beste Björn,
We bieden onze oprechte excuses aan voor de vertraging en het ongemak dat je hebt ervaren bij de levering van je wheel stand. We begrijpen volledig jouw frustratie, en we betreuren dat we niet aan de oorspronkelijke verwachtingen hebben kunnen voldoen.
Ons team erkent het belang van tijdige en transparante communicatie. We begrijpen dat beloften met betrekking tot leverdata nauwkeurig moeten worden nagekomen. We zijn momenteel bezig met een grondige evaluatie van de situatie om de oorzaak van de vertraging te identificeren en verbeteringen door te voeren in ons proces.
Om de overlast te compenseren, willen we graag onze oprechte excuses aanbieden en je verzekeren dat we alles in het werk stellen om de levering van je bestelling zo spoedig mogelijk te realiseren. Als je overweegt het product terug te sturen, begrijpen we je zorgen en staan we klaar om je te assisteren bij eventuele verdere stappen.
Als je specifieke vragen hebt over je bestelling of als we je op een andere manier van dienst kunnen zijn, neem dan alsjeblieft contact op met ons klantenserviceteam. We zijn toegewijd om de situatie recht te zetten en jouw vertrouwen terug te winnen.
Nogmaals onze excuses voor het ongemak, en we waarderen je geduld en begrip terwijl we dit probleem oplossen.
Met vriendelijke groet,
Team Simplace
The best customer service experience…
The best customer service experience I've ever dealt with, had a defected product, and they took care of it.
The E-commerce Manager Alexander Miladinov has been incredibly professional and helpful.
Shopping here again soon for sure!
20 de dezembro de 2023
Opinião espontânea
Resposta da Simplace
Dear customer,
Thank you so much for taking the time to share your positive experience with our customer service! We are thrilled to hear that we could address and resolve the issue with the defective product to your satisfaction.
Your kind words about our E-commerce Manager, Alexander Miladinov, mean a lot to us. We pride ourselves on providing excellent customer service, and it's rewarding to know that our team member's professionalism and assistance have made a positive impact on your experience.
We appreciate your loyalty and look forward to serving you again soon. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority.
Thank you for choosing us, and we can't wait to have you back as our valued customer!
Best Regards,
Team Simplace
Failed to supply xmas order - dishonest comms
Placed a Christmas order and they took the money quickly. I then received 10's of emails - despite the first email says they wouldn't SPAM me! Then nothing. They are hard to contact, but eventually I got an email reply to my chasing efforts after 2 weeks for an update. Lots of assurances that they are just dealing with Black Friday backlogs, but rest assured it will be despatched in plenty time for Xmas. Then still nothing, so I chase again, which is followed up by more assurances. Then I chase again having heard nothing and given a promise of a dispatch by the following Monday. When I hear nothing I chase again and get an update saying they are experiencing courier issues and I will get a tracking ID on Wednesday for guaranteed delivery by following day - relief at last, or so I thought. Less than 24 hours later they tell me they can't fulfil my order after all until the new year. With just 3 days to Xmas I am now scrambling to find my sons Christmas present from somewhere else.
Maybe SIMPLACE.co are having genuine issues with their delivery company, but they have not been honest with me from the start. Be wary of doing business with these folk, because they have shown little trust they can honour their promises.
19 de dezembro de 2023
Opinião espontânea
Resposta da Simplace
Dear Dave,
We sincerely apologize for the disappointing experience you've had with your Christmas order. Your frustration is completely understandable, and we regret any inconvenience caused by the delays and communication lapses.
We acknowledge that our initial communication and subsequent updates did not meet the standard of transparency and reliability we aim for. We deeply regret any frustration and stress this situation may have caused you, especially during the holiday season.
We are actively investigating the issues you've raised to ensure improvements in our processes and communication moving forward. While we understand the urgency of your order, we also recognize the impact this has had on your holiday plans.
If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to contact our customer service team. We appreciate your feedback, and we are dedicated to learning from this experience to better serve our customers in the future.
Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to rectify this situation.
Best Regards,
Team Simplace
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Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.