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Leia as opiniões dos outros
I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... Ver mais
A empresa respondeu
Had an issue with the delivery by Evri, who must have lost the parcel. Charlie at Simply Supplements was just superb in sorting out the issue and fast tacking a replacement order. Her communication wa... Ver mais
I had afew problems with my order and called Simply. I spoke to a lady called Charlie she was polite, concise, took ownership of my query and kept me updated until I received my shipment. Having... Ver mais
Informações sobre a empresa
Sobre Simply Supplements
Escrito pela empresa
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Informações de contacto
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, Reino Unido
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
4,0
Bom
55 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Todos os idiomas
Still waiting for my order to be…
Still waiting for my order to be delivered, looks like it’s going to take 7 days, wish I’d have gone to Boots now and picked it up.
Think twice before ordering from these
4 de janeiro de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear that you haven't yet received your order. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Simply benauge hygiène douteuse.
Simply benauge laisse quotidiennement des produits périmés dans ses rayons ,on mange de la viande à 25/100 mais périmés,bravo Auchan et sa politique anti gaspillage, à 25/100 au dernier jour consommable,et ensuite poubelle où revendu périmés à 25/100.Bravo avec ce tour de passpass encore plus de profil et plus de gaspillage,vive Auchan le magicien.
1 de dezembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Bonjour,
Merci pour votre avis récent.
Nous nous excusons mais nous pensons que cet avis ne nous est pas destiné car nous sommes une société de suppléments appelée Simply Supplements.
Si vous avez récemment acheté chez nous, je vous demande de bien vouloir modifier votre avis ou si vous avez besoin d'aide supplémentaire, veuillez nous contacter à l'adresse info@simplysupplements.fr
Cordialement,
Simply Supplements
Thank you speedy delivery and brilliant…
Thank you speedy delivery and brilliant product really helps. Will be buying again, within a week of taking I noticed a difference
Thank you
7 de setembro de 2024
Opinião espontânea
So big, they make you gag!
I purchased 2 bottles of 180 pills recently. They are SO large, we can barely swallow them, and they make us gag each time. I tried breaking them in half, which made it worse, as they got stuck in my throat each time, as they were now square, and I nearly choked. I don't know why Simply Supplements have made these pills so large. It is entirely unnecessary. They don't have to do this, and it just makes them unbearable to take. My husband has now given up, and I won't be far behind him!!
23 de novembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear you are unhappy with the product you have purchased.
As you have left no details for us to identify you, I kindly ask you to contact us directly at customercare@simplysupplements.co.uk providing your account details and also the product you have purchased so we are able to assist you in finding a resolution.
We look forward to hearing from you soon.
Kind regards,
Suzie Hopkins
Plant sterols tablets 800mg warning
Plant sterols tablets 800mg warning
The size of these tablets are large my wife cut one in half and it went down the wrong way into her window pipe and lodged there it has taken a operation at hospital to remove it god only knows what would have happened if she had taken the full size pill 💊 she is still in hospital recovering
8 de novembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review with us.
I am very sorry to hear of your wife's recent experience taking the Plant Sterols.
Thank you very much for bringing this to our attention. We would very much like to investigate this situation so I kindly ask you to contact us at customercare@simplysupplements.co.uk providing your account details.
Once again, please accept my sincere apologies and I look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
pas reçu les produits commandé.
la commande passée et encaissée il m'a été livré d'autres produits que ceux commandés et au lieu de me dire que l'entreprise allait me faire parvenir les bons produits ils me disent de contacter simply supplements (voir leur réponse) mais bien sur que je l'ai déja fait 2 fois aujourd'hui et pas de réponse j'ai déja essayé de les joindre il y a plusieurs mois pour une réduction qui n'est pas passé mais aucune réponse donc j'attends 24 heures avant poursuites.cela ne fait que commencer.
13 de novembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Bonjour,
Je vous remercie de votre réponse.
Je vous présente mes excuses pour le désagrément causé par votre commande et l'erreur d'emballage qui s'est produite.
Si nous ne sommes pas en mesure de vous identifier grâce à votre avis Trustpilot, nous vous demandons de nous contacter directement au service client afin que nous puissions résoudre ce problème pour vous. Si vous nous avez déjà envoyé un e-mail hier, notre équipe du service clientèle y répondra aujourd'hui.
Veuillez noter que les réponses aux courriels prennent normalement 1 à 2 jours ouvrables pendant les périodes les plus chargées. Cependant, toutes les réponses sont traitées par notre équipe dédiée au service clientèle, qui fait l'objet d'un contrôle de qualité régulier afin de s'assurer que nous maintenons le niveau élevé de service à la clientèle dont nous sommes fiers.
Une fois de plus, je vous présente mes excuses pour les désagréments occasionnés.
Je vous remercie de votre temps et de votre patience.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Simply Supplements.
This company give excellent post sales…
This company give excellent post sales customer service. After a few years of receiving a product, It was replaced with one which was not the same, and unusable, being too large to swallow. I contacted them and they replaced with a different batch, without charge and without any real quibbles. All emails were responded to promptly, and whatever they said they would do, they did it. Nothing was too much trouble.
12 de novembro de 2024
Opinião espontânea
Hi on my last order dated 15/12/2023
Hi on my last order dated 15/12/2023, if you look into my order i should have received quantity 2 of Siberian Ginseng 2000 mg code E387, only received 1 hence at this point in time am having to replace the order E387, looking at my invoice i was charged in full.
I have been a long time customer yours and never had any problems
15 de dezembro de 2023
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for your review.
I do apologise for any confusion caused with your previous orders.
I’ve looked into your account, and I can see that you have placed an order via telephone today for another E387B 360 (180+180) of the Siberian Ginseng, which is the same amount ordered on your order 15/12/23 which has been correctly charged on both occasions.
Your previous order dated 23.07.24 there was just the 1 bottle of 180 Siberian Ginseng (E387) sent to you which was charged at the correct amount for half the usual quantity sent to you.
Once again, I do apologise for any inconvenience and confusion caused.
If you do require any further assistance, please do not hesitate to contact customer services via email at customercare@simplysupplements.co.uk, or via telephone using our freephone 0800 988 0292.
Thank you for your time and patience.
Kind Regards,
Suzie Hopkins.
A customer service agent literally…
A customer service agent literally called me to be rude! Even after explaining why, wont be re ordering again when I do run out will be going elsewhere, after ignoring emails, called yesterday after they took money again even though they weren't meant to, advisor then calls back again today with a horrible attitude and rude comments.
31 de outubro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review with us.
I am very sorry to hear of your recent experience with us. We pride ourselves over the high standard of customer service we provide to our customers and please accept my sincere apologies you did not receive this.
Thank you very much for bringing this to our attention. We would very much like to investigate this situation so I kindly ask you to contact me directly at suzie@simplysupplements.co.uk providing your account details.
Once again, please accept my sincere apologies for any inconvenience caused and I look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Constant issues with subscribe and save.
Have been constantly sent my subscribe and save too early and despite being in regular contact with SS they still manage to get it wrong, this has been going on for nearly 2 years now. Final straw was this week when they re-delivered my evening primrose, I use 2 of these per day and still have 270 left…
10 years our family have been customers…not anymore .
24 de outubro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I can see that you have been in touch with us via email also and our Customer Service team have responded to your queries.
Please be assured, we do not amend the dates of our Subscribe & Save orders unless they are requested by the customer, or if more than one order is due at a very close time, then they can be arranged to arrive in the same parcel to reduce deliveries.
The service is fully flexible and if you do wish to make any amendments to the service at any given time, please do not hesitate to get in touch and our Customer Service team will be happy to do this for you.
I am sorry for any disappointment you may feel and if we can be of any further help please do not hesitate to contact us directly.
Kind regards,
Suzie Hopkins
Disappointing quality change
The change to uncoated and larger size makes them so difficult to swallow. This change was not noted or published, so you are unaware of this change that affects consumption.
Very disappointed after years of buying the original quality tablets that worked so well.
22 de outubro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear you are unhappy with the product you have purchased.
As you have left no details for us to identify you, I kindly ask you to contact us directly at customercare@simplysupplements.co.uk providing your account details and also the product you have purchased so we are able to assist you in finding a resolution.
We look forward to hearing from you soon.
Kind regards,
Suzie Hopkins
share my bad experience
I wanted to share my recent experience with Simple Supplement to alert fellow consumers. I placed an order over a week ago and received absolutely no communication or updates about its status. Concerned, I called their customer service only to be abruptly informed that my order had been canceled—without any prior notice or explanation.
The frustration didn't end there. My credit card shows that the payment has already been deducted, but when I contacted Simple Supplement about a refund, they directed me to take it up with my bank instead of addressing the issue themselves. To make matters worse, the bank's customer service was extremely impatient and unhelpful.
This kind of irresponsible service and lack of accountability is unacceptable. Customers deserve transparent communication and proper assistance, especially when it involves financial transactions. I hope this review helps others make informed decisions when considering Simple Supplement.
17 de outubro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear that you have experienced an issue with your recent order.
Unfortunately the transaction did not meet all of the required security checks to allow the order to be completed. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these. A full refund has been submitted back to the original payment method due to this.
Once again, please accept our apologies for any disappointment caused.
Kind regards,
Suzie Hopkins
I wouldnt buy it unless you want hairs.
I have bought a few tubs of different tablets. I opened my multivitamins and there is a hair imbedded in the tablet that pokes out. I wish I could attach a picture 📸!!!!! Makes you wonder where and how they are made !
18 de setembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
Please accept sincere apologies for this matter.
I am aware of the situation and that you are already in contact with our Customer Service team. Please be assured the information you have provided has already been submitted for a thorough investigation internally, and with our supplier. We will be in touch with you in due course regarding the outcome of this.
Once again, please accept our apologies and thank you in advance for your patience whilst this is being investigated.
Kind Regards,
Suzie Hopkins
Good price and speedy delivery
Good price and speedy delivery. Just what you would expect from a respected company.
10 de janeiro de 2024
Opinião espontânea
bought here in my holiday
13 de julho de 2024
Opinião espontânea
Did not lower my cholesterol levels
Did not lower my cholesterol levels, maybe because the dosage in this supplement is very low at 100mg.
31 de agosto de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for leaving a review.
Supplements do usually take approximately six to eight weeks to be fully absorbed into the system. With all herbal products, it is a case of trial and error to see which product is best for you personally, as not everyone reacts to them in the exact same way.
If you ever wish to discuss other supplements which can complement the products you are taking, or any alternatives, then please do not hesitate to contact us at customercare@simplysupplements.co.uk and we will be happy to help.
Thank you for your valued custom.
Kind Regards,
Suzie Hopkins.
Difficult to swallow.
The size of these tablets has changed, they are bigger and now have square edges not rounded and the surface is not as smooth as before. My wife finds them difficult to swallow and wants me to replace them with another make.
12 de agosto de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear that you are struggling to take the tablets you have ordered.
As we have no details to identify your account, or the product you are referring to, I kindly ask you to contact us at your earliest convenience if you have not done so already, so we can find a resolution for you.
We are available by email at customercare@simplysupplements.co.uk by our online chat service, or by phone on 0800 988 0292. The lines are open from 8am to 6pm, Monday - Saturday.
Once again, I am sorry for any disappointment caused.
Kind Regards,
Suzie Hopkins
Brilliant Service!
I’ve been a supplement user for many years now, and I can honestly say that Simply Supplements will always be my go to provider! When I call to make an order, I get straight through to an advisor with no queuing, and they are all ever so helpful! Despatched same day, and my order is delivered just a few days later. Brilliant company, and they can never be beaten on price. This is why I will always shop with Simply Supplements!
6 de agosto de 2024
Opinião espontânea
Ho ricevuto oggi in modo celere 2…
Ho ricevuto oggi in modo celere 2 confezioni omega 3 e 2 confezioni immunity support vitamina c d e zinco. Nulla di negativo per omega 3. Per immunity support purtroppo la scadenza di ambedue è agosto 2024. Contengono 60 capsule cadauna dose consigliata 1 al giorno. Saro' costretto a regalare o buttare. Forse per questo erano scontate. Proposta scorretta
25 de julho de 2024
Opinião espontânea
Resposta da Simply Supplements
Buon pomeriggio,
Grazie per aver trovato il tempo di lasciare una recensione.
Come indicato sul nostro sito web nella pagina del singolo prodotto, Immune Support scade nell'agosto 2024, motivo per cui è attualmente in liquidazione.
Se desidera restituire i vasetti non aperti, la preghiamo di inviare un'e-mail al nostro servizio clienti, che sarà lieto di aiutarla - info@simplysupplements.it.
Mi scuso completamente per la delusione e l'inconveniente causato.
Cordiali saluti,
Suzie Hopkins
I have been using Simply Supplements…
I have been using Simply Supplements for a number of years and have been very impressed with the level of service and the ease of use of their website. I have recently had a failed delivery (the fault of the delivery company EVRI). When flagged up to the Simply Supplements customer service team I was immediately dispatched a replacement order. What more could you ask for.
22 de julho de 2024
Opinião espontânea
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