Singer Machines Ltd Opiniões 

322
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... Ver mais

Classificada 1 em 5 estrelas

Extremely Disappointing Service I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.... Ver mais

Classificada 5 em 5 estrelas

So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better

Classificada 5 em 5 estrelas

I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... Ver mais

Informações sobre a empresa

  1. Loja de máquinas de costura

Escrito pela empresa

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

322 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(322)

49 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Heavy duty sewing machine at a great…

Heavy duty sewing machine at a great price. I looked on Argos first but they were selling it at £100 more. It pays to buy direct. I got free next day delivery which makes it even nicer.

16 de abril de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Thank you for your order, we do try to be as keen on price as we can. Happy stitching.

Classificada 5 em 5 estrelas

You are the only company where I found…

You are the only company where I found the missing piece from my wife's 1923 Singer (which I brought from England in 2019). Unfortunately, my wife passed away recently, but I will keep the machine in her memory. The price is O.K. and it was easy to order and pay. Thank you.

11 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

I called Singer Machines Ltd with a couple of questions before making a sewing machine purchase on their website. I had a very helpful conversation with a member of staff which reassured me about my choice and also gave me further useful information. So nice to talk to a willing, friendly, helpful person rather than an answering machine! I'll shop with them again.

9 de abril de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Thank you for your kind words.

Classificada 5 em 5 estrelas

I wasn't sure which foot to choose as…

I wasn't sure which foot to choose as there were 3 all the same, which confused me( which isn't hard), so I rang support for help. They were amazing, very polite, and helpful and explained the difference even though they looked all the same to me. I've ordered from here before and received excellent service. Delivery has always been within the time given. The parts finder, I find helpful being a newbie to sewing and makes the website even easier to find parts for my specific machine.

8 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I found just what I wanted.

I found just what I wanted and it was an easy to use website.
I even found a bias binding foot for my slant shank machine. Extra feet for this machine can be hard to find. All in all I'm very happy. Can't wait for it all to arrive now.

6 de abril de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Thank you for your order and kind words.

Classificada 1 em 5 estrelas

Not fit Singer Heavy Duty 4423/HD6605C

I have a Singer Heavy Duty 4423 & a Singer Heavy Duty HD6605c & both have broken after 6months of infrequent use. The 4423 issue was to do with the timing after going through x3 layers of denim which put the timing out & it had to go back to be fixed so I was without a machine for a couple of weeks. I bought a second machine a Singer Heavy Duty HD6605C but hardly used it apart from button holes. I always thought it was a bit hit & miss using reverse stitch as it would often ignore me pressing the reverse button but yesterday while patching some pants I had to hit reverse a few times to go back over the patch & then suddenly the machine just jammed & jammed as in error code on the screen & the no movement in the hand-wheel. I’m now trying to contact the Singer repair company who finish at 4pm & turn the phones off at lunchtime.These machines are not cheap & are supposed to be heavy duty, I was patching x2 layers of linen yesterday when the machine jammed, any cheap little machine would have no problem with that. My machine with the timing issue the 4423 well this is common problem apparently when the needle hits the plate it puts the timing out & according to YouTube is a common problem & the machine needs to go in to be reset but now after looking at YouTube again yesterday when my other machine broke the jamming thing due to the reverse button is also a thing with the full computerised machines. The HD6605C is a £500 machine & it jams while using a reverse! I’m afraid if these machines break again which I suspect they will they are going in the bin as they are obviously not up to the job & not fit for the purpose they were made for. Before I bought the machines I saw glowing reviews now I think those reviews were placed & paid for & I’m annoyed at being taken in by them

26 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

SHAME about return costs to customers

A big SHAME that a big company as Singer makes customers return unwanted bought items at their own expense rather than provide free postage as other companies do. It means purchasing items from Singer carries a huge risk of losing a lot of money on return postage fees as well as return postage insurance. Terrible!

21 de março de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

After checking other major electrical online website return policies, it seems their return policies all read similar to ours. Often the returned item is collected by the company, however the return postage cost and any other deductions they make is taken from the refund amount the customer receives.

We constantly try to improve our service, but in this case, we are following the same return policies as others.

Classificada 5 em 5 estrelas

Singer Sewing Machine

I rang them to confirm I was getting the right machine for the work I wanted it to do. Confirmed order details, postage details then ordered on line. It was delivered within 24 hours, securely packaged with free gifts added. Absolutely delighted . So far the machine has lived up to expectations and advertisement. Brilliant!

13 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

This is my 3rd purchase from Singer Machines Ltd., 2 sewing machines and a dress form. The service and communication has been excellent throughout. Aftercare service has also been fast and responsive to my needs. Thanks for the fantastic service.

9 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Internet compatibility !

I had difficulty in setting up an account on line, however a call to Singers sales department they were able to confirm the order had gone through without the need to set the account.
Small matter but when you are flashing the cash you can never be too careful,

8 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Superb buying experience

Needed a heavy duty sewing machine as mine had recently 'died'. Ordered the Singer Heavy Duty 4423. Ordered on Saturday. On Sunday morning I get a phone call from a really helpful young lady. The model I had chosen would not be available until end of th month as they were awaiting new shipment but was immediately offered and upgrade worth over £100 more. Having read various review I asked a few questions and the young lady was brilliant - very happy to discuss both positive and possible negative comparisons. (Some users don't like the upgraded model due to extra speed).
Agreed to accept upgrade and machine arrived by 9.15 next morning. Amazing service. Thank you Singer.

4 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good website, information and prices

What made my experience great was a) being able to find the item I was looking for and b) the website displaying sewing machine model compatibility information. I thought the item price was reasonable as well as the delivery charge and even though I didn't use it, I liked that there was the option to have next-day delivery.

2 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My Singer Fashion Mate 3337

In my opinion, if you want a sewing machine, Singer is the brand to buy! I’ve recently bought a Singer Fashion Mate 3337. I couldn’t be more thrilled with it. The machine is amazing, so easy to use. The customer service at Singer is second to none. I can’t recommend the machine or the company highly enough. They’re fabulous!

6 de fevereiro de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Thank you kindly for your recommendation.

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