Singles50 Opiniões 308

Resposta da Singles50

Há 16 horas

Hello Paisley and thanks for taking the time to leave your feedback.

I’m sorry to hear that you feel this way about your experience.

I want to be very clear that we run a legitimate service, and we have many happy customers who successfully use it to connect with others.

Regarding the subscription, memberships are set to automatically renew unless they are cancelled in time before the renewal date and it sounds like you might not have cancelled properly.

I would like to take a closer look at your case in order to give you proper answers about your situation. Please send me a message at trustpilot@singles50.com and I will be happy to assist you in the matter.

Best regards
Brad

Resposta da Singles50

Actualizada há 3 dias

Hello Pasi,

I'm sorry to hear that your experience left you with this impression.

Free registration allows members to discover the platform, while Premium membership gives access to additional features such as communication. Subscription and renewal information is always displayed before purchase and confirmed by email afterwards.

We certainly want the process to remain as simple and transparent as possible. If you provide us with the requested information, I’ll be happy to take a closer look at your case and help further.

Hello Pasi,
Thank you for sending over the requested information.
I checked your account and can see that you currently still have a free profile with no active Premium membership. We also understand that pricing may not suit everyone, which is why we regularly send promotional offers and discounts by email, so it may be worth keeping an eye out for those.
I'd also like to mention that cancellation can be done very simply at any time via the cancellation form available on our homepage.

Kind regards,
Lea

Resposta da Singles50

Actualizada a 12/05/2026

Hello,

Thank you for taking the time to share your experience. I’m sorry to hear that the matches you received did not meet your expectations.

Match suggestions are based on the preferences and criteria set in your profile, including distance and age, but they can sometimes vary depending on available members in your area. I understand how frustrating that can be.

Regarding the cancellation, the required notice period is explained prior to purchase and also included in the welcome email. Premium memberships remain active for the full period paid for unless the profile is deleted, so access to the service continues during that time.

I would really like the opportunity to look into your case more closely and see what may have happened here. Please feel free to provide your details, and I’ll be happy to assist you further.

Hello,
Unfortunately, I did not receive the requested information in time to locate your profile and review the situation properly.
If you still need assistance, you can contact me directly at trustpilot@singles50.com and I’ll gladly help you further.

Bets regards,
Lea

Resposta da Singles50

Actualizada a 4/05/2026

Hello Michele,

Thank you for sharing your feedback. I’m sorry to hear that your experience has left you feeling this way.

I would like to clarify that a confirmation email is always sent after purchase, and I would kindly recommend checking your junk or spam folder in case it was filtered there. Premium Membership duration, renewal terms, and pricing are also clearly shown at the time of payment and included in the confirmation email.

I would also like to reassure you that our members are genuine people who join the platform looking for real connections.

I’d be happy to look into your specific case and review what happened. Please feel free to provide the requested details here, or contact us directly via the contact form on our website, and we will gladly assist you.

Hello Michele,
Unfortunately, I did not receive the requested information in time to find your profile.
If you still need help, you can reach out to me directly at trustpilot@singles50.com, I'll be happy to help.

Kind regards,
Lea

Resposta da Singles50

Actualizada a 16/04/2026

Bonjour,

Merci pour votre avis.
Concernant la date mentionnée, il est possible qu’il s’agisse d’une erreur de saisie, mais sans avoir accès à votre dossier, nous ne pouvons pas le confirmer avec certitude.

Je vous invite à me contacter directement à l’adresse trustpilot@singles50.com avec l'adresse mail enregistrée chez nous afin que je puisse vérifier votre compte en détail, y compris le suivi de votre remboursement.

-Malheureusement, nous n’avons pas reçu les informations demandées, ce qui ne nous permet pas de localiser votre profil.
Si vous le souhaitez, vous pouvez toujours me contacter directement afin que je puisse vous aider.

Cordialement,
Lea

Resposta da Singles50

7/04/2026

Bonjour,

Merci pour votre retour.
Je comprends que cela ait pu vous donner cette impression, mais il ne s’agit pas de bots. Les messages que vous mentionnez correspondent très probablement aux questions “Brise-glace” proposées sur le profil.

En effet, chaque membre peut choisir des questions pour faciliter les premiers échanges. Si aucune question n’est sélectionnée, le système en attribue automatiquement quelques-unes de manière aléatoire. Il est donc possible que plusieurs membres aient les mêmes questions, ce qui peut donner l’impression de messages identiques.

Ces questions ont justement pour but de démarrer la conversation plus facilement entre membres.

Si vous avez le moindre doute sur un profil ou un échange, n’hésitez pas à le signaler afin que nous puissions vérifier.

Cordialement,
Lea

Resposta da Singles50

25/03/2026

Hello Vicki,

Thank you for your review.
We’re sorry to hear that reading reviews gave you this impression. We’d like to reassure you that Singles50 is a legitimate service, and many of our members use the platform to make genuine connections.

We understand that choosing a dating platform is a personal decision, and we always encourage users to take the time to feel comfortable before subscribing.

If you ever decide to give it another try or have any questions, our support team will be happy to assist you.

Kind regards,
Lea

Resposta da Singles50

4/03/2026

Hello Laurence,

Please allow us to clarify that the subscription price, billing period, and total amount are clearly displayed before confirming the purchase. If a 12-week plan is selected, the full amount for that period is charged upfront, as indicated during checkout.

Regarding the right of withdrawal, this is of course respected. However, as stated in the terms agreed to at the time of purchase, certain conditions may apply once the service has been activated and used.

Please contact us directly through our contact form with your account details so we can examine your situation carefully.

Best regards,
Lea

Resposta da Singles50

25/02/2026

Hello Dan,

We’re sorry to hear about your experience. We want to assure you that we do not create AI-generated or fake profiles. All members register themselves, and our moderation team actively reviews and removes suspicious accounts. If you noticed specific profiles that seemed questionable, we encourage you to report them so we can investigate properly.

Regarding the Premium subscription, certain features such as viewing messages and photos require payment. This is clearly indicated during the sign-up and purchase process and helps us maintain a secure and moderated platform.

If you’re willing, please contact us via our contact form with more details so we can look into your concerns further.

Kind regards,
Lea

Resposta da Singles50

24/02/2026

Hello Lars,
We are sorry if you had trouble finding our customer service contact. Please note that you can either reach us via the contact form found on our website, or you can also find our direct customer service email in all the emails you should receive from us. When it comes to the "decoy profiles" we would like to inform you that we do not create fake profiles. You may be referring to profiles with placeholder photo's. This means that the user has not yet uploaded a picture.
If you would like to have any additional information, please do not hesitate to contact us directly.
Best regards,
Lea

Resposta da Singles50

11/02/2026

Hello Clare,

The subscription price is always displayed clearly before purchase, and the total amount charged depends on the selected membership option. We would like to review your case to clarify the amount billed.

We also do not use members’ photos on social media without consent. Profile data is handled in accordance with applicable data protection laws.

If we have received your emails, we would have responded to them. Please contact us again via our official contact form with your account details so we can help you and assist you further.

Best regards,
Lea

Resposta da Singles50

11/02/2026

Hello Dalila,

Please be assured that we do not use members’ profiles as “bait,” nor do we operate fake accounts. The authenticity of our community is very important to us, and we actively monitor and review profiles.
If you have concerns about specific accounts, we encourage you to report them so our team can investigate promptly. We take such feedback seriously and are always working to maintain a safe and genuine platform.

Best regards,
Lea

Resposta da Singles50

11/02/2026

Hello Samantha,

Registration on C-Date is free, which allows you to create a profile and receive initial interest. To read and reply to messages, a Premium Membership is required.
If you have any questions about how the subscription works, our customer support team will be happy to clarify them for you.

Best,
Lea

Resposta da Singles50

4/02/2026

Hi,

I’m sorry to hear you feel this way and that your experience didn’t meet your expectations. Singles50 is designed for people looking for serious connections, and I want to be clear that subscription prices, included features, and renewal terms are shown before purchase and are also available in the account details.

If you have any questions feel free to contact me.

Kind regards,
Anna

Resposta da Singles50

Actualizada a 4/02/2026

Hi,

I’m sorry to hear you’re disappointed with your experience. I understand your frustration, but I want to clarify that we take reports about fake profiles very seriously and the platform is actively monitored to detect and remove suspicious accounts.

Regarding pricing: all subscription prices and terms are shown clearly before payment is confirmed.

If you can share more info about the profiles I'm happy to review any profiles you believe are not genuine.

On another aspect of customer service: I wanted to let you know we care about our customer. But as with any other contract, there are binding terms like cancellation, for example. If there hasn't been a timely cancellation, the Premium Membership gets renewed.

Kind regards,
Anna

Resposta da Singles50

28/01/2026

Hi,

I’m sorry to hear the site didn’t meet your expectations. Available matches can vary depending on location, how narrow your search criteria is etc. Broadening your criteria can sometimes prove helpful.

Regarding pricing, the full amount is always shown on the payment page before confirmation. Questions and inquiries about payments, don’t require contacting PayPal — contacting us directly via the website is the simplest way to resolve any open questions.

Thanks,
Noel

Resposta da Singles50

28/01/2026

Hi,

We’ve made cancellation straightforward and available at the bottom of our homepage.

If an email address appears invalid, we recommend double-checking the spelling or using the contact form on our site instead.

From this review alone, it’s not possible to identify a specific account, so I’ve asked for more information via Trustpilot to look into this properly.

Thanks,
Noel

Resposta da Singles50

20/01/2026

Hello, thank you for your great review! All the best, Lea.

Resposta da Singles50

23/12/2025

Hello Anne,

Thank you for sharing your positive experience! We’re delighted to hear that Singles 50 has met your expectations and that you’ve had great interactions with other members. We wish you continued success and enjoyable connections on our platform.

Kind regards,
Lea

Resposta da Singles50

9/12/2025

Hi Jay, and thank you for sharing your feedback. We’re sorry to hear about your experience.

Our pricing, including the full amount and renewal details, is always displayed transparently before purchase.

Regarding your match suggestions: you can adjust or limit your match parameters at any time in your profile settings, and we recommend doing so for a more tailored experience.

If you had any issues using the platform on your phone or didn’t find something intuitive, our customer service team would be happy to look into this with you and help improve your experience.

Please feel free to contact us through our contact form so we can assist you directly.

Best regards,
Lea