Emilija was very knowledgeable and helpful. She offered tips on how to best get the blood flowing when the vials weren't filling, in a calm and supportive manner. Also, there are a lot of moving piece... Ver mais
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Leia as opiniões dos outros
The initial sign-up process is cumbersome and appears to be a scam. For instance, I was not even aware I had been charged for the initial membership fee. I thought I hadn't signed up and probably woul... Ver mais
A empresa respondeu
Emilija was my support on this initial test, and she was wonderful. The call connected quickly, she walked me through all steps calmly and thoroughly, and took time to get visuals to ensure I was doin... Ver mais
A empresa respondeu
I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.
Informações de contacto
111 Terrace Hall Avenue, 01803, Burlington, Estados Unidos da América
- support@siphoxhealth.com
- siphoxhealth.com
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The portion of the test word explains where you put your blood is a bit confusing and I'm glad I was able to get somebody online to help me.
I'm glad I received assistance because I would have done test incorrectly. The wait was only about 5 minutes so no big thing there. Thanks again.
This was so simple
Very easy to do and simple to understand. This beats going into my physician's office for a blood draw! It was painless and such a time-saver.
Emilija: knowledgeable, helfpul, kind.
Emilija was very knowledgeable and helpful. She offered tips on how to best get the blood flowing when the vials weren't filling, in a calm and supportive manner. Also, there are a lot of moving pieces in this process; I really appreciated her assistance.
Eni Anzic was professional and helpful
Eni Anzic was professional, helpful, and thorough in her assistance as this was my first time utilizing the blood kit.
I had a much better experience and some helpful tips by utilizing the video call and her expertise.
The initial sign-up process is…
The initial sign-up process is cumbersome and appears to be a scam. For instance, I was not even aware I had been charged for the initial membership fee. I thought I hadn't signed up and probably wouldn't have continued with the process until my wife pointed out that I had been charged. This does not convey transparency in the process. With that said, I am impressed with the results, compared to the traditional lab work I had done a few days prior. I am also impressed with the actionable and comprehensive information given in the report. I am very impressed with the body scan feature of the app. I found it to be incredibly accurate.

Resposta da SiPhox Health
Stefan was extremely helpful
Stefan was extremely helpful. Responses were timely and effective. Great experience.

Resposta da SiPhox Health
fast and reliable
fast, accurate rep[orting with a summary of each body area

Resposta da SiPhox Health
Valuable Service
I really appreciated the technician who walked through the process on the call with me. The results came quickly, and the information provided by SiPhox regarding the results was invaluable.

Resposta da SiPhox Health
The assistance was great
The assistance was great. My rep Ameka (I think) was patient and helpful. I got a successful collection

Resposta da SiPhox Health
Confirm with your doctors first, customer service pulled through for me
I have a mixed experience based on my customer service interactions with this company, but have edited my review to reflect the overall outcome and how I feel walking away. The website seems very straight forward, showing panels and services offered, sign up is easy, there is a “share with your doctor” option that was a bit misleading in my particular case. I will not be using their kit, so I cannot attest to that process. I am navigating the healthcare system on a very tight budget. I am looking for the lowest cost labs as I am currently uninsured and was excited about the price point and convenience for the particular labs I currently need. Unfortunately after messaging my two providers that I found labs and ordered them, they responded they don’t take third party mail at home test results as they’ve had issues in the last, regardless of the company now. While initially, customer service responded a bit poorly, while still professionally, another member of the team, Ajda, stepped in and really changed the experience, making me feel seen as a human navigating their health rather than just a sale point. If in the future I can afford the extra testing without needing to worry about it supporting me medically with my current doctors, I’d love to give SiPhox a try, it is just not where I’m at in life at the moment.

Resposta da SiPhox Health
It was very frustrating trying to do…
It was very frustrating trying to do all the registration and questionnaires.… this is partially true because I am over 70 and I am always frustrated with Internet connections so it would've been helpful for me to have done all your questioning prior to doing the actual Collection Of the blood test.
The technician that walked me through the process of collecting the blood was very pleasant and patient with me I would definitely Encourage others To have a virtual walk-through with a living person!

Resposta da SiPhox Health
Renate was very helpful with the first…
Renate was very helpful with the first blood draw!

Resposta da SiPhox Health
Awesome customer service
I had an issue with a charge to my account that I did not intend to make, they got back to me right away and solved the problem! They are very efficient and really try to contact you as soon as they can. I'm very happy with with this company. They seem to be very professional and I highly appreciate that in a company.

Resposta da SiPhox Health
It allows you to check some for free…
It allows you to check some for free and gives awesome insights into your health

Resposta da SiPhox Health
Kit couldn’t activate, customer service non-existent
I’ve used several of these at home draw services and never had an issue until I used SiPhox. They are the most expensive by far, and the kit I received was unable to be activated. I talked to live support for the draw and she said, I don’t know how to fix this, I’m just here to help you with collection, and to reach out to support via email. I used their support chat and email and both are only AI generated garbage. It’s been over 24 hours and no response on how to activate the kit or send a replacement. I disputed the $274 charge on my credit card and will use the plethora of other companies that offer the same service for cheaper and actually deliver.

Resposta da SiPhox Health
Renata was very Patient and Helpful
Renata was very Patient and Helpful

Resposta da SiPhox Health
Great customer service
Great customer service, clear and easy instructions, very informative and easy to understand results! Would definitely recommend to anyone looking for at home blood screening!

Resposta da SiPhox Health
Customer service was amazing .
Customer service was amazing .. they figured out what went wrong and quickly remedied it ..

Resposta da SiPhox Health
Marija was very nice,friendly and…
Marija was very nice,friendly and helpful. It was nice to meet her. It made it less stressful to kniw I was doing the test correctly.

Resposta da SiPhox Health
Fantastic Coach
The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and complete them. She was terrific and deserves to be recognized!

Resposta da SiPhox Health
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