Sketch & Stitch Opiniões 

183
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Ordered some embroidered polo shirts for an event and the quality was excellent and the turn around time super quick. Just what we needed. Lots of communication about the order so I felt more than con... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sofia did such a great job at embroidering my bridesmaid PJs. They came out so well. Great communication & patience with my back and forth too. Thank you again! Definitely recommend!

A empresa respondeu

Classificada 5 em 5 estrelas

The product is gorgeous and the order process was very smooth. The company also has really outstanding customer service. A minor spelling error was made on the initial order and they were extremely re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Overall, I'm very happy with my order. The print quality is excellent, the T-shirt material feels good and comfortable, and the delivery was very fast. The only small downside is that, considering the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

"At Sketch & Stitch we provide you a quality embroidery service that allows you to personalise and customise our range of clothing to suit your individual perosnality or as a gift for someone on a special occasion. We can embroider almost anything and can supply a range of items that can be tailored for a business or simply as a personalised gift. We are proud to be able to provide our customers with a quality service that is different, timely and efficient. No matter what type of embroidery service you are looking for, we will make sure that you will be completely satisfied with our service. Our team is equipped for every type of job, managing projects with the skill and experience that clients have come to expect,"


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

183 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(183)

37 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Sketch and Stitch was amazing

Sketch and Stitch was amazing! Super easy to work with, and the final product came out even better than I imagined. You can really tell they put care into every detail. The whole process was smooth and fun, and she totally nailed the look I was going for. Highly recommend if you’re looking for something custom and creative—I’ll definitely be ordering again!

4 de julho de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Hi kate, we are so delighted to read you are happy with your shopping experience. Thank you very much again for your order and taking the time to leave a review!

Classificada 5 em 5 estrelas

Excellent, high-quality birthday gift!

I received a lovely birthday present from Sketch and Stitch (one of their personalised caps), and I couldn't be more pleased with it!

The cap is high quality and the embroidery is flawless - extremely reasonably priced for the quality of product! Would highly recommend to anyone looking to purchase a gift for a loved one, friend or even themselves!

11 de julho de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Hi Lucy! We are so pleased to hear how impressed you are with your birthday gift and hope you enjoy wearing your persoanlised cap! Keep an eye out for any new releases from us! :)

Classificada 1 em 5 estrelas

Personalised product had not been made…

Personalised product had not been made when seller advised the image would be cropped. She pointed out that this was on the website, but not obvious. Whilst accurate, I feel it misleading it wasn’t in the initially description, I later found it under a small toggle button as part of the personalisation step. Was then charged £9.99 to cancel despite the seller not having to have taken any steps to make the item yet. Take caution when using this website. Read all fine print. Regrettably, I made the error but I feel the expectation on the buyer was not clear and the cancellation fee at 30% of the total cost of the item is steep. Whilst I’m sure the product would have been ok, my experience with Sofia has not.

10 de julho de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Hi Nic

As a small business we do not take this negative review lightly, it is very disappointing to see that despite our efforts via email to make sure you are happy with our service you have still chosen to leave negative feedback.

You placed an order for our personalised photo outline t-shirt where the design is placed on the left chest. Due to this positioning and scale all images are cropped to ensure the best result for this embroidery option. In the product description and in the example shown on our website this clearly states that this is a close-up image. This is also reiterated during the personalisation process where we explain what photos should be uploaded.

We emailed you to notify that the full-length image you provided would be cropped to ensure that it works for the embroidery. We advised that if you did not want the image cropped to provide us with a photo that is in keeping with our recommendation online.

In your emails to us you had confirmed that you could see all the information online and it was clear that you did not take the time to read all of this before placing the order.

In regard to the cancelation fee if you refer to our refund and cancelation policy you will see that we have a 2-hour window where customers can cancel the orders providing, they have not been processed.

Sofia

Classificada 5 em 5 estrelas

Incredible design, quality and customer service

Incredible jumper for Father’s Day. The artwork was perfection showing my husband and our baby - I got some big brownie points! And the jumper quality is really high too. On top of that, Sofia was lovely with my queries and I couldn’t be happier with the customer service. Thank you will definitely shop again!

15 de junho de 2025
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Resposta da Sketch & Stitch

Hi Katie, we are so thrilled to read you are happy with your personalised jumper! We hope your husband receives many compliments while wearing it . Thank you again for the order and support :)

Classificada 5 em 5 estrelas

Just want to say a huge thank you

Just want to say a huge thank you!
Your customer service is impeccable and even though I ordered after your cut off for Father’s Day it has arrived and I love it!

I will have to order one for myself!

Amazing! 5 stars!

14 de junho de 2025
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Resposta da Sketch & Stitch

Hi Emma!Thank you so much for taking the time to leave us a review, we are so pleased to hear how positive your experience shopping with us. Thank you again for your order :)

Classificada 5 em 5 estrelas

So pleased I placed an order!

Excellent customer service! I had queries before I even ordered anything and my questions were answered so quickly. I ordered an outline hoodie and everyone loves it! Got in a medium for my dad who is usually a small/medium. There is plenty room in the hoodie, just what you want.

22 de abril de 2025
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Resposta da Sketch & Stitch

Hi Amy!
We are so pleased to hear how impressed you are with the final order and our service! Keep an eye out for any new releases from us! :)

Classificada 3 em 5 estrelas

Good quality but would be great if you…

Good quality but would be great if you could send a draft before printing

29 de abril de 2025
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Resposta da Sketch & Stitch

Hi Alina, thank you for leaving a review. I am sorry to read this is only a 3*, all our customers receive a design email from our studio showing them the hand drawn outline created from the photograph that was uploaded via our website and this would have been sent to your email. I am sorry to hear this was not received, our record says it was sent on 28th April however, the email could have ended up in junk which is why you may have missed it :)

Classificada 5 em 5 estrelas

Amazing experience from start to…

Amazing experience from start to finish, very helpful and prompt with communication and gift was amazing. Second time of purchasing and already planning my next one.
Turnaround is unbelievably quick. Thank you

25 de março de 2025
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Resposta da Sketch & Stitch

Thank you very, we are so glad you love the order as much as we loved making it for you :)

Classificada 5 em 5 estrelas

I have absolutely loved my sketch and…

I have absolutely loved my sketch and stitch products and have ordered multiple times from the company. All the pieces were bespoke pieces and the communication was exceptional. I have ordered a jumper and a personalised hat. They made the cap a picture of my friends dog and it was perfect - they even changed the colour of the eyes to match! The were gifts and I have never been praised so highly. I couldn’t recommend them more and their customer service is excellent! Thank you!!!!

16 de abril de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Thank you for your great review and supporting our small business. We are so happy that you've enjoyed your shopping experience and you love your order as much as we loved making it for you :)

Classificada 5 em 5 estrelas

Lovely sweatshirt

Very fast delivery. Image is perfect. Quality is great. I would highly recommend this product

25 de março de 2025
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Resposta da Sketch & Stitch

We are so happy that you've enjoyed shopping with us. Thank you for supporting our small business!

Classificada 5 em 5 estrelas

Tea towel for a 70th birthday

I asked Sketch&Stitch to create a tea towel for my parents with various drawings from their grandchildren. This is such a lovely keepsake and the quality is great!

20 de março de 2025
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Resposta da Sketch & Stitch

Thank you very much for your feedback we are so glad you love the order :)

Classificada 5 em 5 estrelas

My wife loved what she received - thankyou

My father in law passed away in November 2024 and I just wanted to get my wife something different to remember him by. She has a photo of her father and her, which she cherishes, and I thought it would be lovely to have the outline of the picture on a garment. I found Sketch and Stitch, sent in the photo and within a few days we received the garment. My wife loved it and her reaction when she opened it will never be forgotten. Thankyou so much for your speedy service, quick response to my questions and above all else for making a difficult time in my wife’s life, a little bit more bearable. I would absolutely introduce others to Sketch and Stitch.

8 de março de 2025
Opinião espontânea
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Resposta da Sketch & Stitch


Thank you for your great review and supporting our small business. We are so happy that you've enjoyed your shopping experience and that you choose us to create something so special and personal. I hope your order continues to bring comfort during this difficult time :)

Classificada 5 em 5 estrelas

really quick turn around

really quick turn around, fantastic product quality

20 de fevereiro de 2025
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Resposta da Sketch & Stitch

We are so happy that you've enjoyed shopping with us. Thank you for supporting our small business!

Classificada 5 em 5 estrelas

Can't find a fault with them

I have used Sketch & Stitch a few times now, and everytime Sofia has gone above and beyond in helping get what I was looking for. The product always end up looking fantastic and the quality of clothing is actually really good, not cheap thin material. The longest I had to wait from first contact to receiving my items was 4 working days so I can't even moan about that.
Definitely a great unique business, one which I will be using again.

19 de fevereiro de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Hey Steve, Thank you for your great review and supporting our small business. We are so happy that you've enjoyed your shopping experience and you love all your personalised orders as much as we loved making it for you :)

Classificada 5 em 5 estrelas

Fantastic service for sketches

I ordered a hoodie, send image. They send me a pre sketch of image to go on jumper, I didn't like it so send another one, they was quick to reply and then send me another pre image of new photo. Excellent service, fast delivery and kept up to date with delivery . Fantastic communication.

31 de janeiro de 2025
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Resposta da Sketch & Stitch

Thank you for your great review and supporting our small business. We are so happy that you've enjoyed your shopping experience and you love your order as much as we loved making it for you :)

Classificada 5 em 5 estrelas

Brilliant!

A totally lovely. Super helpful reliable company xx

28 de janeiro de 2025
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Resposta da Sketch & Stitch

Thank you very much for taking the time to leave us a review, we are so glad you love your order :)

Classificada 5 em 5 estrelas

Great products and customer service

So happy with the product quality and attention to detail on my purchase from sketch and stitch embroidery. Sofia made sure to send lots of different designs and fonts to ensure the product was exactly as I envisioned. I made this purchase last minute before Christmas and found this company super efficient and sent my purchase in time for the perfect Christmas gift. Great customer service, I’ll definitely be ordering again🌟

10 de janeiro de 2025
Opinião espontânea
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Resposta da Sketch & Stitch

Thank you for taking the time to leave this lovely review. We are so happy that you've enjoyed your shopping experience and are thrilled with your personalised order!

Classificada 1 em 5 estrelas

RUBBISH

Embroidery was beautiful but the quality of the jumper itself is rubbish! Had stitching pulling out at 3 seperate places around the shoulder. Approached the company and customer service with photos of my husband trying said jumper on for the first time - they just blamed me saying i must have caught it on something which is false as the item was received that way! They offered for me to return but then stated they would see it was not defective on sending because they take photos…but wouldn’t show me said photos 🙄 so in all homesty I was concerned they wouldnt even bother sending me a replacement given how they blamed me & were very defensive! So i have a £45 jumper that looks awful and guaranteed in a few washes will be falling apart! Very disappointed as it was a gift for my husband. And wish the company would take some responsibility! Not worth using this company because you risk getting a substandard product and then rubbish customer service too!

31 de dezembro de 2024
Opinião espontânea
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Resposta da Sketch & Stitch


Hi Kelly, it is very disappointing to read this review. As discussed with our team via Facebook Messager we have kindly asked you to contact us via email to arrange the return of your item to our studio. We have still not received an email from you, and it is now over a week since this was discussed. We have been very responsive on chat and explained the next steps which you have not taken any further action in following.

All our items are quality checked before dispatched. In the chat you provided photographs of your husband wearing the item, on our website we state that if there are any problems to contact us within 72 hours of delivery. Delivery of your order was made 14-12-24 and you contacted us on the 01-01-25 regarding the sweatshirt stitching.

Classificada 5 em 5 estrelas

Great quality

It had it be done a second time because a letter from the text was missing initially. But after contacting them it was correctly and replaced very quickly. The quality is great! Customer service was helpful and efficient.

22 de novembro de 2024
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Resposta da Sketch & Stitch

Thank you very much for taking the time to leave a review. We hope you comintue to enjoy wearing your personalised order :)

Classificada 5 em 5 estrelas

Couldn’t be happier

These items I have received from Sketch and Stitch are absolutely perfect. Im in love 😍
I’ve purchased a tee with a picture on it and 2 hoodies with handwriting on the sleeves - quality is great
The service you get from these guys is brill and prompt. And delivery was fast.
Couldn’t be happier :)

17 de dezembro de 2024
Opinião espontânea
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Resposta da Sketch & Stitch

So delighted to read you are happy with your shopping experience and personalised products. Thank you very much again for your order and taking the time to leave a review!

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