SKG  Opiniões 

They replaced a neck massager with charging issues. Kept in touch thru the investigation of the issue. Replaced within a short time. Best customer service

I emailed the support team twice and got no reply at all.

Great products. Immediately relieve low back pain. Rechargeable and adjustable. Great device that you should have. I am very happy to have it.
Thanks SKG for such a great practical and convenient solution for low back pain.

Very disappointed with SKG’s warranty support and customer service

I purchased the SKG G7 Pro Fold Smart Massager approximately 4 weeks ago, primarily because of its heating function. Unfortunately, the heating component is not working properly. The heat becomes hot momentarily, but almost immediately cools down and does not maintain the heat during use.

I contacted SKG Customer Support three times already from 3 weeks ago regarding the issue. Their website states that warranty inquiries should receive a response within 48 hours under the 12-month warranty, yet I have still received no response.

This has been extremely disappointing. When spending a significant amount of money on a new product, I expect not only the product to work as advertised but also reasonable customer service when something goes wrong. The lack of communication within the timeframe SKG itself provides has made me question how reliable their warranty support actually is.

I am hoping SKG will respond and properly address the issue, whether that means repairing or replacing the defective unit. I would also like to know whether there is an option to exchange it for another SKG massager with a stronger or more reliable heating function, as the heating feature was one of the main reasons I chose this product.

I am leaving this review because I believe customers should be able to make informed decisions about both the product and the company’s after-sales support. I hope SKG takes this opportunity to respond and resolve the issue.

Update: response to the message:

I did …. No response

Bought SKG products and love them! Quality is high and the packaging is nice. Good gifting ideas for adults who are 30+ years old

I bought the SKG neck massager on a whim, and it turned out to be one of my best purchases. I spend long hours working on my laptop, and my neck is constantly stiff and sore. This massager actually provides real relief, not just light vibration. The massage intensity is strong, and the heating function makes it feel even more relaxing. I usually use it in the evening while watching TV, and it helps me unwind quickly. It’s lightweight, comfortable to wear, and easy to use. The battery lasts several sessions on one charge. Overall, it feels well-made, effective, and totally worth the money.

I bought an eye massager E3 Pro from seller on TikTok platform last January 2026.It stopped working after six months, only could hear the sound system. As I noticed that the product was under one year warranty, I tried to reach out to the seller at TikTok. TikTok customer service replied that the seller no longer listed with them. They suggested that I reached out to the manufacturer which I did. I was very happy that you guys responded very quickly and sent me a replacement in record time! Very impressed with your service recovery. Keep it up💪💖

Très facile de commander et frais de livraison gratuits pour la France
J'attends mon produit sous 5/7 jours

I have been using the SKG E7-EN Eye Massager and it is absolutely amazing for daily relaxation and well-being. The performance and design are top-notch.
What makes SKG truly unique is their incredible customer support. When I experienced a minor technical issue with the charging port, I contacted their official support. Their team (especially the EU Sales Director) responded within hours and immediately sent me a brand-new replacement device via DHL express, which arrived in just a few days!
They are honest, extremely professional, and deeply care about their customers. I am a customer for life and I highly recommend SKG to anyone looking for premium health devices. Thank you SKG!

i have no Idea where my purchase is! communication is bad there is no any information about anything regarding my purchase!!

I made a huge mistake. I've severe neck pain due to a fall. I thought this device would help. What a piece of trash. It is a model G7 Pro-Fold neck massager from a company called SKG. I researched, obviously not long enough, and ordered one. Tried to use, it two times. They suggest to moisten you neck. Did this and it starts to shock you. I felt like a poor animaI the someone put a shock collar on. It is terrible. It has numerous types of massage settings and supposed to offer heat. It doesn't produce sufficient heat and the massages are worthless. Contacted SKG, expressed my dissapointment. Said they had taken sufficient information to make a decision on a return. Completely ghosted. I had no choice but to contact my credit card company and file a dispute. It's still in process.

Item was as advertised, international shipment arrived as expected. Recommended

Good product line.

I’ve been using the SKG neck massager since 2024 and absolutely love it. I've just received the back pillow massager today and it’s nice. Great quality, affordable and very nice. I’m looking forward to seeing a version for legs in the future

Honestly shocked by the power of this massager. I use it strictly after hitting upper body at the gym. Loosens up my stiff neck and traps like magic.

SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith high quality of manufacturing. The neck massager G7 pro fold has great different function such as heat, vibration, diffident massage modes.

Their products are unique in the market and a sign of extremely great quality.

As I said, and more importantly, its a company focused on technology and well being with a visionary approach and their customer service is excellent, thanks Edward.

The product is extremely subpar and just does weak little vibrations. Worst part is they don’t answer your emails when you try to return. Avoid

I bought this massager for my husband but I use it as well. We use it almost every day for recovery. Besides it is very light so our arm doesnt get tired when holding it. We use it while watching tv. I recomand it.

A lifesaver after my shifts. My neck gets so tight, but this massager sorts itt out quick. Also looks pretty sleek sitting on my desk, feels expensive.

I use this neck massager almost every night when i get in. neck feels way looser. does the job.