I bought the SKG neck massager on a whim, and it turned out to be one of my best purchases. I spend long hours working on my laptop, and my neck is constantly stiff and sore. This massager actually pr... Ver mais
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Leia as opiniões dos outros
They replaced a neck massager with charging issues. Kept in touch thru the investigation of the issue. Replaced within a short time. Best customer service
Pour commencer, nous avons réservé avec carjet, nous nous retrouvons avec une société locale qui s’appelle SKG. Service lamentable ; Une personne qui joue aux échecs sur son téléphone et nous dema... Ver mais
I have sent 3 emails trying to get support or response to my product not working within a week or 2. Not only did tickets not receive any response, I am sent a email to review my experience. M... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
Informações de contacto
23555 Golden Springs Drive, 91765, Diamond Bar, Estados Unidos da América
- 6267245736
- support@skg.com
- skg.com
3,4
Aceitável
152 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I can’t get my order on time it’s like…
I can’t get my order on time it’s like delay a month.
26 de novembro de 2025
Resposta da SKG
Dear
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delay in receiving your order — this is not the experience we want you to have.
Due to severe weather conditions in certain regions, our third-party logistics partner has experienced unexpected transportation disruptions, which unfortunately caused your shipment to be delayed longer than expected. While this situation is beyond our direct control, we fully understand how frustrating this delay has been for you, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are actively following up with the logistics provider to ensure your order is delivered as soon as possible. At the same time, as a gesture of our apology and appreciation for your patience, we would like to offer you a compensation/refund/discount (according to your policy) to make up for this experience.
Your satisfaction is very important to us, and we truly appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us — we are always here to help.
Fast Delivery!
11 de dezembro de 2025
Resposta da SKG
Thank you for your kind feedback!
We’re glad to hear that you’re satisfied with the fast delivery.
We’ll continue to work hard to provide a great shopping experience.
Its been more then a week they havent…
Its been more then a week they havent even shipped my order the told me after purchase within 48hours they will ship it. But the customer service is full ai replied. Totally a horrible experience and a lier company. I wouldn’t recommend
Update: neither they arranged dedicated customer support IT IS STILL AI REPLIED MAILS!! Also my order says its delivered and its been a week. No one updates me with anything! i did not received my order but its says delivered….also they did not compensate as well
Finally my order arrived. It took a month to arrive! Product seem really good arrived in good condition. But still waiting for compensation product as they promised.
I will be updating if anything changes
13 de dezembro de 2025
Resposta da SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
Terrible experience shopping with your…
Terrible experience shopping with your brand. I placed my order on November 20. SGK Charged money but I get it nothing. Many email sent no results.
12 de dezembro de 2025
Resposta da SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
It has been one & half month
It has been one & half month, the order was never delivered. Having a hard time trying get my refund. Horrible!!!
12 de novembro de 2025
Resposta da SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
I have ordered and NOT received
I have ordered and NOT received. No response to the emails. It's a scam. Do not trust them do not send any money.
29 de novembro de 2025
Opinião espontânea
Resposta da SKG
Dear Miro
We are truly sorry for the experience you’ve had, and we sincerely apologize for the frustration this has caused you.
To help us look into this matter and resolve it properly, could you please provide us with your order number and the email address used to place the order? Once we receive this information, we will arrange a dedicated one-on-one customer service representative to handle your case and follow up with you directly.
We sincerely apologize again for the inconvenience and appreciate your patience. We look forward to assisting you and resolving this as soon as possible.
Kind regards,
Customer Support Team
Works fantastic
Works fantastic! It finally got that knot that's been sitting on my shoulder forever. So glad I gave it a try.
22 de novembro de 2025
Resposta da SKG
Thank you for your valuable comment! Hope you enjoy the best massage experience 💚💚
Good item and good tracking on delivery…
Good item and good tracking on delivery time ..Will buy again thanks
12 de novembro de 2025
Resposta da SKG
Thank you for your kind review💚 We’re happy to hear your G7 Pro Smart Neck Massager met your expectations. Enjoy your daily relaxation with SKG!
Trouble returning for a refund
Product pinched my neck too hard so I requested a refund. Still haven't received instructions on how to return the product so I can get a refund. It's been about 2 weeks and I've sent an email multiple times. I feel like they're trying to avoid giving me a refund despite their refund policy.
11/17/2025 Edited to add: I changed my rating from 1 to 2 stars after finally receiving my refund. My initial review prompted a response with the return address. I emailed to follow up on the refund 1 week after tracking said it was received which prompted the actual refund. If anything, the product seemed decent quality, just hope you don't need to return it for some reason if you buy.
5 de outubro de 2025
Resposta da SKG
We’re sorry the product didn't meet your expectations. Our team has already reached out with both refund options and return instructions as requested. We never avoid refunds - we truly appreciate your patience and the chance to make this right. 💛
Very affordable and easy to buy
19 de setembro de 2025
Resposta da SKG
Thank you so much for your kind words! We’re glad to hear you found our product affordable and easy to buy. Your support means a lot to us - wishing you a relaxing experience with SKG!💚💚
Supporting Global Brand Ambassador Wang Yibo!
I absolutely support your Global Brand Ambassador - Wang Yibo. Because of him I know about SKG and started use the products. Now I like neck and shoulder massagers and will continue use SKG other products as long as Wang Yibo remains SKG Global Brand Ambassador.
22 de agosto de 2025
Resposta da SKG
Thank you for your wonderful support 💚💚We’re so glad you discovered SKG through our Global Brand Ambassador Wang Yibo and enjoy our products. Hope you enjoy the best massage experience!
Zero response from customer service
The product arrived too late. I’ve emailed twice to return it and have had zero answer.
2 de julho de 2025
Resposta da SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
Good massager!
18 de junho de 2025
Resposta da SKG
Thank you so much for your kind words! 💚💚We’re glad you’re enjoying your massager and hope it brings you daily relaxation and comfort.
Useful at any time of the day
Great for the beginning of the day or right after work. Compatible and compact.
10 de junho de 2025
Resposta da SKG
Thank you for sharing your experience! 💚💚 We’re so glad you’re enjoying the massager’s convenience - perfect for energizing mornings and relaxing evenings.
Unhappy with Customer Service
The product itself is fine, though too bulky and too hard of a massage for me, so I would have liked to have returned it.
But what annoyed me most was that the company never responded to any of my emails about wanting to cancel the order, or about returning it. The order also took so long to be delivered that I thought they DID cancel the order, but apparently not.
6 de maio de 2025
The package never arrived. No refund given.
The package never arrived. It was lost by FedEx. But the company is dragging his feet on giving me a refund. They said they would, but they have never done it.
26 de maio de 2025
Resposta da SKG
We’re very sorry for the frustration caused by the delivery issue. After reviewing your case, we confirm that the refund has already been successfully processed to your original payment method. Our team has also reached out to you again via email to confirm the details.
Thank you for your patience and understanding.💚💚
Great product!
14 de maio de 2025
Resposta da SKG
Thank you so much for your kind feedback! 💚💚 We’re thrilled you’re enjoying your SKG product and wish you many relaxing moments ahead.
Resposta da SKG
Thank you for your great feedback! 💚💚 We’re so glad the massager’s strength and performance exceeded your expectations. Enjoy every relaxing moment!
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