Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Authentic high and quality products. Fast delivery. Well done 👏. Will 100% be ordering again from here.
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... Ver mais
A empresa respondeu
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Informações de contacto
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, Reino Unido
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3,9
Bom
195 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing Service.
Authentic high and quality products. Fast delivery. Well done 👏. Will 100% be ordering again from here.
18 de julho de 2026
Opinião espontânea
Shocking company
Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in full and doesn't look like I will receive my items or get a refund!!!! Avoid at all costs
15 de julho de 2026
Opinião espontânea
Resposta da skinlaboratory.uk
We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We'd really like the opportunity to investigate this for you, but unfortunately we're unable to identify your order from the review alone. Please contact us via our WhatsApp support number (+44 7900321086) with your order number or the email address used to place the order, and we'll look into this as a priority with the courier to help resolve the issue.
If we've been able to resolve your concerns or provide further clarification, we'd really appreciate it if you would consider updating your review to reflect the outcome.
Many thanks for all the workers in…
Many thanks for all the workers in skinlaboratory I love to buying from them the product is amazing And the customer service is fantastic 😘
12 de junho de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Genuine products at excellent prices…
Genuine products at excellent prices and next day delivery. First time buyer and will definitely buy again
15 de maio de 2026
Opinião espontânea
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
They are certainly the best
They are certainly the best. I recommend to everyone.
The perfect with original product.
24 de abril de 2026
Opinião espontânea
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Always out of stock
Delivery is fairly fast and products are good quality and good price but they never have anything in stock. And they dont update there website when products are out of stock for months. They just message you to say they dont have it every time. Quite frustrating
31 de março de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Great Service
Great, efficient service. When the wrong product was sent, it was rectified immediately.
30 de março de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
The company gave me wonderful…
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc. so it has been almost a month now and was told it could take up to 90 days. So… US buyers be aware. I have never had issues like this with products used at my company, ordering equipment from Europe, etc. I am hoping to get my serums soon.
21 de fevereiro de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Mega cool.thank you
7 de fevereiro de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
I paid for 48hr signed delivery and my…
I paid for 48hr signed delivery and my order was not sent out until 1 week later. I emailed twice and messaged on Instagram for an update but did not receive any response at all. Requested a refund for the postage that I paid extra for but have not received. Absolutely ridiculous service!
20 de janeiro de 2026
Resposta da skinlaboratory.uk
We're sorry for the experience you had and sincerely apologise for the delay and lack of communication.
Unfortunately, we experienced an unexpected technical issue that affected our order processing system, which resulted in your order being dispatched later than expected. We completely understand how frustrating this was, especially as you had paid for 48-hour signed delivery, and we apologise that we didn't provide the level of service you expected.
We're pleased that this has now been resolved, and we appreciate your patience. Please contact us via our WhatsApp support number so we can follow up with you directly. As a gesture of goodwill for the inconvenience caused, we'd be happy to offer you a discount voucher for a future order.
If you feel your concerns have now been resolved, we'd really appreciate you considering updating your review to reflect the outcome.
Skin laboratory team
My order was cancelled and refunded 4…
My order was cancelled and refunded 4 days after I placed it with no explanation, the item I ordered was still showing as in stock on their website. No response from customer service via email. At least my money was refunded swiftly and thankfully the item I ordered was not urgent so I was able to order from elsewhere. Beware if you need stock quickly.
24 de janeiro de 2026
Resposta da skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Ignored all emails WhatsApp messages…
Ignored all emails WhatsApp messages asking where my order was and when would I receive it as it was urgent would never use again
21 de janeiro de 2026
Resposta da skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Ignored & missing parcel
I have been waiting all week for my package which I was told was distributed. Royal Mail tracking has not changed and I have sent multiple emails to this company and not had a single response. I did not order for fun I ordered because I am urgently in need of the product. There is no option for a refund no number to call, only an email address. I have been ignored all week and it is not acceptable.
20 de janeiro de 2026
Resposta da skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Quick service
Thank you very much. My order was processed and delivered very quickly.
31 de dezembro de 2025
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Great service!
13 de janeiro de 2026
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Can’t fault them!
Customer service is excellent as always from SkinLaboratory!
Super fast postage & quality products.
13 de dezembro de 2025
Resposta da skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
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