I’m very disappointed with the two products purchased. Firstly, facewash leaves an unpleasant residue on the skin. Secondly, Retinoid product a total ripoff. Made contact to say the product wasn’t as... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
A combination of cleansing balm and antipigmentation serum bought me out in a red blotchy face. I have ruled it down to the pigmentation serum and my face ends up looking like it has been burnt. Cu... Ver mais
A empresa respondeu
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Ver mais
A empresa respondeu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Informações de contacto
London, Reino Unido
- store@skinrocks.com
- skinrocks.com
3,9
Bom
1 mil opiniões
Respondeu a 70% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Skin Rocks
Thank you Sarah, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Excellent customer service
Edited review after customer service intervened to help me- Purchasing was very seamless. Customer service is excellent. Due to an issue beyond the control of Skin Rocks, DHL held my shipment in the UK (I live in the United States), and their customer service person, Lucy, got way further with DHL than I was able to. I greatly appreciate how much they tried to fix an issue despite pretty bad service from DHL. Hopefully I'll eventually receive my product!!
19 de março de 2023
Resposta da Skin Rocks
Hello Elizabeth, that's not the service we expect from our delivery partners, lets get this fixed! I have reached out to DHL to establish what the hold up is and also emailed you directly so that I can keep you updated on your parcels progress. We will have your moisturiser in your hands as a matter of urgency. Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Hello Jennifer, delighted that your delivery was so quick. We hope that you'll love your products. Lucy, Skin Rocks Team.
Fabulous!
Easy to order, lovely product and fast delivery! Couldn’t really ask for more !
17 de março de 2023
Resposta da Skin Rocks
Hello Heather, it's wonderful to hear that you are happy with your Skin Rocks experience! Thank you for taking the time to leave us a review. Lucy, Skin Rocks Team.
I had a good experience with Skin…
I had a good experience with Skin Rocks, the website was easy to navigate and my order arrived super quick. Thank you
20 de março de 2023
Resposta da Skin Rocks
Hey Julie,
Fantastic! Thank you so much for letting us know about your experience.
Jodie - Team SR
Very fast and easy service!
8 de março de 2023
Resposta da Skin Rocks
Hello,
We're so happy to hear! Thank you so much.
Jodie - Team SR
Excellent from start to finish from…
Excellent from start to finish from product info, ordering process and delivery of goods. Simple, efficient process with accurate regular updates. Only enhances future decisions to/when order again.
17 de março de 2023
Resposta da Skin Rocks
Hello Debs, delighted that you have found Skin Rocks a positive shopping experience. We hope your skin loves the product range that you have purchased! Lucy, Skin Rocks Team.
The ease of ordering online
The ease of ordering online, the delivery was super quick and I've sinced used the product and it is as amazing as the reviews and industry say it is
17 de março de 2023
Resposta da Skin Rocks
Julia, a lovely review to be reading on this rainy Friday - thank you so much! Incredible to hear you are seeing results with Retinoid 1 already. Lucy, Skin Rocks Team.
Very fast delivery!
16 de março de 2023
Resposta da Skin Rocks
Hello Regina, amazing to see your order arrived quickly. We hope your skin will really benefit from your Support Oil. Lucy, Skin Rocks Team.
Fabulous service
Fabulous service, so easy and so fast for delivery. Perfectly packaged and inside an amazing product!
17 de março de 2023
Resposta da Skin Rocks
A fabulous review Fiona, it's such a joy to read your feedback, thank you! Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Hello Eddie, great that you had a positive experience shopping with Skin Rocks. We can't wait for you try your Retinoid 2! Lucy, Skin Rocks Team.
Prompt shipping
15 de março de 2023
Resposta da Skin Rocks
Great to hear your order arrived quickly Sarah - we hope you'll see great results from Retinoid 2! Lucy, Skin Rocks Team.
Fast delivery and helpful that you…
Fast delivery and helpful that you could track parcel on route
16 de março de 2023
Resposta da Skin Rocks
Hello Tracy, happy to hear your order arrived quickly. Enjoy your Support Oil, we can't wait to hear what you think! Lucy, Skin Rocks Team.
Very happy
I purchased Retinoid 2 on recommendation after using Retinol for years. Only been using it about a week and all ready I love it.
I will certainly purchase again.
Fast free delivery as well!
Highly recommended Skin Rocks ❤️
16 de março de 2023
Resposta da Skin Rocks
Incredible to hear you purchased a Skin Rocks product based on recommendation Helen 💙 We are so happy that you LOVE Retinoid 2 and would repurchase! Thank you for taking the time to leave us a great review. Lucy, Skin Rocks Team.
Easy to order and very prompt delivery
Easy to order and very prompt delivery. Fantastic product!
15 de março de 2023
Resposta da Skin Rocks
Hello Sarah, your review is wonderful, thank you! Great to hear you are finding the Support Oil a fantastic addition to your skincare routine! Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Thank you for your review Andrew, we are happy to hear your experience shopping with Skin Rocks has been positive! Enjoy your Retinoid and moisturiser. Lucy, Skin Rocks Team.
Very helpful and professional
Very helpful and professional
Great service and product 👌
16 de março de 2023
Resposta da Skin Rocks
Hello Stephanie, thank you so much for your great feedback, we hope your skin will love The Moisturiser! Lucy, Skin Rocks Team.
Brilliant service!!
16 de março de 2023
Resposta da Skin Rocks
Thank you Natalie, your continued support means so much to us. It's great that your skin is enjoying Retinoid 1, so much so you have ordered a refill 💙 Lucy, Skin Rocks Team.
Great products & buying experience
I ordered the support oil about 7am on Thursday via the Skin Rocks website and it had arrived 24 hours later, without me paying extra for quicker delivery too. I liked the personal touch of the note from Caroline hoping I enjoy the products and thanking me for buying. The website is super quick and easy to use. And I LOVE the product. I also have Retinoid 1 which is amazing. The moisturiser is next on my list and I can’t wait to see what comes next. I’ve followed Caroline & Skin Rocks on socials for ages, and I’ve followed a lot of the advice (real women on their socials, love!) Everything is broken down, easy to follow and with zero bull**** which is a breath of fresh air.
16 de março de 2023
Resposta da Skin Rocks
Hello Jackie, your review is so fabulous, thank you for taking the time to share your feedback - I know this will put a huge smile on the faces of our Skin Rocks Team 💙 The Support Oil is a wonderful addition to your routine and works beautifully with your Retinoid. Thank you for your loyalty and kindness. Lucy, Skin Rocks Team.
Fantastic customer service especially…
Fantastic customer service, especially when enquiring to when it would arrive (Hoping it would arrive before Mother's Day, and it did) received a very personable response back.
15 de março de 2023
Resposta da Skin Rocks
Hello Adam, thank you for your lovely feedback - It was a pleasure to assist you and I hope that your Mothers Day gift went down a treat! Lucy, Skin Rocks Team.
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