Skiworld Opiniões 1185

Our family of 5 absolutely loved our skiing holiday in Meribel Mottaret. Loads of lifts and slopes for us (intermediate and advanced) so we were happy to keep to our local ski pass. Chalet Elodie looked over the mountains and was very well positioned for the slopes a short walk away. You can ski back to the same point so really convenient. There were a lot of steps to and from the chalet but it kept us fit!
Bedroom 2 has a bath and the water was always very hot. Our window had shutters that we only realised opened on our last day! Bedroom 5 has a lovely view from the window and is bigger. Our 24year old son had the single room (bedroom 4) which although hot and small (the skylight can’t be opened when covered in snow) he loved having his own space.
Beth our chalet host was wonderful. She was really caring, kind, fun and helpful and cooked lovely meals for us.
Our 26 yr old daughter went horse riding around the frozen lake with other riders. The riding centre is in the area and you can ski down to it from the chalet. She loved it.
The transfers were good, long but interesting, and Skiworld organisation was great as always.

Due to Covid-19, our holiday for a group of 8 was understandably cancelled in March. Since then, extremely poor communication with blanket emails from Skiworld. We have not yet seen ANY money, of which Skiworld owe us around £11k. We have tried to email multiple times, which have bounced back and phone lines busy. We really do understand that this is a difficult situation, but Skiworld are not alone in this, most of our party have been furloughed and some made redundant. We have now been offered a Refund Credit Note, but no actual monetary refund mentioned. They are also asking people to go through insurers but this is not something we should have to do. Still very confused to when we will see the money again. From reading all the reviews and comments on Facebook hundreds of people are in the same boat, yet Skiworld continue to try and sell Holidays for next season and have clearly been requesting reviews on Trustpilot to boost the 'good reviews' from earlier in the season. I don't know who is booking holidays at this time, but I would never book with Skiworld again. Despite being covered by ABTA your money definitely does not feel safe! Do not trust any good reviews as they have all been requested. Don't cut your nose off to spite your face. Customers ARE your business.

superb chalet (not perfect but very good) great staff and a wonderful resort. All before COVID spoiled the fun

First time in a catered chalet and ski world set the bar really high! Couldn't recommend enough, seamless service and excellent chalet host!

Always a great trip with Skiworld hence been using them for over 10 years now

Easy travel arrangements with ZERO problems. Smooth transition from plane to bus with knowledgeable staff. Chateau was exactly as advertised and the chalet staff were fabulous with wonderful cooking talents. I would not want anything to be changed. Travelled from US to ski with UK friends.

Excellent pleasant staff- location great - accommodation lovely!

An excellent holiday with great chalet staff.
Val d'Isere is a resort that I'd like to visit again with Skiworld.

Both times we've used Skiworld, the chalets have been great and the staff even better. A friendly, helpful team and great food. Highly recommended.

excellent holiday - everything went to plan, no problems.

would definitely use again

Ian

The whole holiday in Chalet Alpenland Zug (near Lech) was a real pleasure. Good flights and transfers, comfortable chalet and very good chalet staff and food/wine made for a most enjoyable holiday. Only the poor weather let us down.

Thank you very much.

Yesterday I spent some time logging a complaint with ABTA & ATOL about this issue as like others they are holding out giving me a cash refund.
I gave them the chance to change this to a holiday for next season but got no reply. Strangely i only get a reply many days later when I complain.

I can only liken the experience we are all enduring to how TalkTalk customers felt in the early days of broadband when they were the worst support out there.

I've lost my rag with this lot now and wont be booking with them again.

If anyone does start small claims court proceedings please let me know as I think they are just going to cover their tracks and fold now that Credit Card Charge backs are not being processed by some providers now.
They have also said to claim from your insurance but this then still leaves the money with them. This isn't very good is it as they still end up with the money so no wonder they want to get people claiming from their travel insurance, very fishy goings on.

Having had a holiday booked for 04/04/2020 for a family of 11 which Skiworld cancelled due to obvious reasons I have attempted to be conciliatory, as we would like a holiday next year. By email, I discussed purchasing a new holiday for next year to a different resort and using our money they hold as payment. After several emails to and forth Skiworld were attempting to class our new request for a holiday as a deferral holiday. If you look at their Terms & Conditions on deferral holidays these do not offer a full refund if for any reason they cancel your holiday.
PLEASE do not be fooled in to accepting a deferral holiday as they are then not obliged to give your money back at all, instead they can, for eternity, give you a credit note.

Completely disgusted by Skiworld's approach to customer service in light of the cancellation of its holidays due to Coronavirus.

A group of 5 of us had our ski holiday booked to fly 21 March. This was cancelled the week before and we were offered a full refund which we accepted. Later we were told that credit notes and re-booking were our only options (despite the fact you can't actually reach Skiworld to accept a credit note or re-book even if they were options we would be willing to accept).

I am at a loss as to why Skiworld think they are at liberty to decide whether or not to refund their customers. They are quite clearly entirely aware of their legal obligations but continue to avoid expressly committing themselves to a refund at all costs.

We have sent countless emails repeating that we require a refund and that no alternative option is suitable to our group. In reply we have received generic emails implying that we should go through insurance (do they think we have not already investigated this?!), repeating what other options are available or to say we will receive a further update in due course. Not one email specifically answered our queries or confirmed that we will be issued with a refund nor in what timeframe that refund would be issued.

Skiworld appears to think it is some higher power that does not fall into the same category as the other travel companies who have acted morally and fairly and, most importantly, in accordance with the law by issuing refunds to their customers where they are due.

I accept that this is a challenging time for the travel industry and of course I did not expect to receive a refund within 14 days but the radio silence on refunds and avoidance tactics beggars belief.

These are challenging times for companies and individuals alike and Skiworld appears to think it's recourse is to its customers, who no doubt are equally troubled by the circumstances we find ourselves in, in order to keep it financially afloat rather than to its insurers or alternative means of funding.

I will not under any circumstances be re-booking with Skiworld and would discourage anyone else from doing so.

Extremely disappointing

We had a trip booked with Ski World to depart on March 21st. The trip was cancelled a week before and we were offered a full refund which we accepted. Several weeks later we had heard nothing with regard to the refund and were unable to get hold of anyone. We then received a generic email implying that a refund would no longer be given despite the legal requirement to do so.

The customer service has been absolutely appalling, whilst these are challenging times for everyone it is not acceptable for Skiworld to flout their obligations under the law and refuse to communicate with customers directly.

I would absolutely not recommend this company to anyone. We are still no clearer over a month on where thousands of pounds of our money is and when we are getting it back.

Y093034 - no refund, booking or credit note, I suggest we all register a complaint with ATBA in the morning

Really poor operator.

I booked for 9 people in a chalet holiday from 28/03/20 in Switzerland.

When trip was cancelled I was promised a 14 day refund.

No refund to date. Skiworld started moving the goalposts.

Spoke to sales staff who knew nothing of refunds or the refund process,

Tried to rebook for next year, but this chalet no longer available in the resort.

Told by Skiworld to claim on my travel insurance. My insurer refused to process a claim as Skiworld are still trading and solvent and they are legally bound to refund me.

Skiworld Sales then told me to email their customer service team to resolve.

No one available in Skiworld to speak to on the phone from their customer service department, they are using email only communication.

No tangible answers from customer service email responses, just further delaying tactics.

No one has called me back on the phone in 4 weeks.

I appreciate its a crisis. But Skiworld are not being clear, upfront or proactive in their resolution.

The management are evidently hiding and unavailable to their clients. A proactive phone call round of a few hundred clients, explaining the problem would surely be the way to front up and take responsibility for their current situation. I'm sure many customers would respect that approach and have some sympathy for them and work with them?

Booked a party of 11 for a trip to La Plagne in March 2020. This was understandably cancelled due to the COVID-19 crisis.

Having contacted Skiworld to explain individuals within our party are suffering financially due to being furloughed, Skiworld are refusing to refund our money. This money would alleviate some of our party’s difficulties. Additionally, we have explained two members of our party are pregnancy and would be unable to travel next year with tiny infants.

Skiworld take weeks to reply to say that they will get back to you. Same email every time. They have no regard for the welfare of their paying clients and are withholding money illegally.

Never book with this unethical company.