Flying to Australia from UK can be stressful and you wouldn't want anything to go wrong so Ricky became a breath of fresh air. I gave him my travel dates, my budget and the airlines to consider and h... Ver mais
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Leia as opiniões dos outros
The representative was very patient and helpful as I am elderly, and made sure I got everything okay at my end. A good company to book through. I would use them again!
Booked online, easy and processed quicky..received a call from Ricky my advisor who was exceptional making sure all my demands were fulfilled fully and offer assistance going forward. In fact am looki... Ver mais
Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Informações de contacto
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, Reino Unido
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3,9
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought the ticket to Delhi for my…
Bought the ticket to Delhi for my sister, spoke to Raymond, he gave me a the desired flight that my sister wants. Everything was so smooth, got the tickets also on the same day.
I will definitely recommend skywizard to my friends
21 de abril de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Bought ticket for Delhi flight on…
Bought ticket for Delhi flight on 20.12.25 and paid £975 for Virgin Atlantic which I paid on 22.04.25. This chap Raymond told me that the e-ticket will be issued today but he called me later and says the price has gone up and they will refund my money. Is this a joke or is the company trying to make money or maybe the company profits need boosting. This is disgraceful. I have asked Raymond to confirm this in writing but nothing received. Please be careful and I suggest book with another travel agent you can trust. As I have paid with credit card it should not be an issue but this company and Raymond who calls himself a Senior travel agent. Raymond your seniority is in trying to be clever but have you succeeded. Sorry about this do you really think I am desperate to pay you £100 when I can go with another travel agent I can trust. I expect you have heard of the word trust but have problem trying to understand what it means. So do me a favour and refund my card before I approach the credit card company. You are a silly man who thinks I am clever. Kind Regards
23 de abril de 2025
Opinião espontânea
Resposta da Skywizard
"Please accept our sincere apologies for the inconvenience caused. As you may know, airfares are only guaranteed once the ticket is issued. Since airfare prices are dynamic and change frequently, your payment was unfortunately not accepted and was rejected by the payment gateway. In such cases, we are unable to proceed with the booking or hold the fare."
Thanks
Skywizard
SCAM do not book, expect a call from Raymond for extra money
Booked flights for my parents on air India with one checked in adult luggage each. Told to send passport pictures which I did then when the tickets should have been issued, I get told the check in luggage is 7kg only and do I want to pay an extra £370 for a suitcase. Since when do air india have check in luggage for 7kg. Told Raymond this is ridiculous, this was not listed on the booking form, he says it’s on the email received after booking which is not true and when I asked him why would you tell me after I paid he back tracked. I asked for a manager to call me, he calls me back saying no manager and the tickets need to be released now. Parents meant to be travelling in 5 days. Told him to hold off till I speak to them he then says not possible and I advised it’s already been over 48 hours so it clearly is possible. Told him my parents are out I need to talk to them in the morning but of course he is coming out with all sorts of reasons we need to make a decision now. Told him it’s Vaisakhi which he would know about being based in India but apparently he is in Brieley Hill. When I said I’ll come down and see him he hung up. This is a scam do not book.
13 de abril de 2025
Opinião espontânea
Resposta da Skywizard
"As per our records, a full refund has already been processed. The ticket you booked did not include checked baggage, although you assumed it was included in the fare. As a gesture of goodwill, we issued a full refund despite the misunderstanding. Please note that we are not a scam—we simply cannot add baggage at no cost when it is a chargeable service."
Thanks
Skywizard
First time using sky wizard and the…
First time using sky wizard and the service was excellent. Raymond was very helpful and efficient. Received tickets and was able to log on to virgin apt and book seats .
Would definitely use them again.
3 de abril de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Very Helpful
First time using SkyWizard. My call was answered within 2 minutes by a young gentleman, Ricky.
Told him I was looking for a flight from London to Melbourne. He very patiently discussed all the airlines that offered flights for my dates, and made some very valid recommendations. We finally settled for a Cathay Pacific airlines at a great price. Ricky was very professional and helpful. Thank you, Ricky.
1 de abril de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Ricky watson was very good telephone manner was helpful i will be back with him
Ricky watson was very good 👍
1 de abril de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Overcoming adversity
I booked flights over the weekend and made some choices with my itinerary that had embedded risk. Following a discussion with Ricky Watson who expressed concern, we navigated a different schedule to remove the risk identified.
31 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
I just wanted to say our agent called…
I just wanted to say our agent called ricky was absolutely fantastic he gave us the best possible price on our flights we would definitely recommend thier service he went over and beyond so thank you !!
29 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Skywizard made my day
Skywizard made my day, booking process was seamless and easy, Spoke to raymond and he helped me a lot
14 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Richard at Skywizard was very helpful…
Richard at Skywizard was very helpful went out of his way to get me the best deal
Im more the please to recommend Skywizard
25 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
The customer care was very good…
The customer care was very good ..Raymond assisted me to change my travel dates..all was good though I paid more than I thought it would cost to change the travel dates..will be happy to use Skywizard next I need travel..thank you
24 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Do not make my same mistake
I beg of you, if you care about your money and mental health, DO NOT, I repeat DO NOT book with this company ever!
They are a bunch of scammers, they will try to charge you more than necessary, they will lie about the flight, about visa and about everything about the flight.
Please, book with a different agency this is a SCAM.
8 de março de 2025
Opinião espontânea
Resposta da Skywizard
Dear Mathy,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
Thank you so much Ricky for your…
Thank you so much Ricky for your continuous help and patience in booking our flight.
I had seen very bad reviews so I was sceptical in booking with your company but you have completely changed my mind and will definitely recommend
Thank you once again
20 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Paid little bit extra but finally i…
Paid little bit extra but finally i received my ticket i hope I will get airport assistance thank ricky
9 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Thanks ricky for co operation in my…
Thanks ricky for co operation in my booking and very pleased with ricky ,thanks
17 de março de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
AVOID AVOID AVOID
AVOID AVOID AVOID, these scamming bastards did me out of money due to there incompetence then tried to put the blame on me. Messed everything up so I advise anyone not to use them. Even sent email to there head office but came back unavailable what a surprise they don't want to admit they are in the wrong. Will advise everyone not to use them scammers, scammers, scammers.
2 de março de 2025
Opinião espontânea
Resposta da Skywizard
Dear Plaisted,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
This company is outstanding
This company is outstanding. Raymond made our travel arrangements so easy. He was so pleasant and went out of his way to help in arranging flights, and disabled assistance. I would highly recommend this company, and would definitely use them for the future. Thank you so much.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good service by raymond i got complete…
Good service by raymond i got complete information about my trip to dubai and best price highly recommended
6 de fevereiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good flexible booking options provided…
Good flexible booking options provided by agent, that I required for my brother.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Booked the flight to India
Booked the flight to India, saved significant amount compared to others.
Agents are quite helpful.
29 de janeiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
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