Flying to Australia from UK can be stressful and you wouldn't want anything to go wrong so Ricky became a breath of fresh air. I gave him my travel dates, my budget and the airlines to consider and h... Ver mais
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Leia as opiniões dos outros
The representative was very patient and helpful as I am elderly, and made sure I got everything okay at my end. A good company to book through. I would use them again!
Booked online, easy and processed quicky..received a call from Ricky my advisor who was exceptional making sure all my demands were fulfilled fully and offer assistance going forward. In fact am looki... Ver mais
Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Informações de contacto
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, Reino Unido
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3,9
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do not book with this company
Do not book with this company. They will tell you that flights are available and priced as advertised.
Once you pay they will call and ask if you can travel on different dates,if not they will ask for more money for the flights you have booked for. When asked for a refund and when, the answer was "don't know". Luckily my bank blocked the transaction
31 de janeiro de 2025
Opinião espontânea
Resposta da Skywizard
Dear Warburton,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
Raymond is very helpful and polite 😁😁
29 de janeiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Whatever you do please please do not…
Whatever you do please please do not use this company. I’ve just paid for a flight and they have taken my money but told me they can’t provide the flight. They won’t refund me and asking for more money. I’m going to the financial ombudsman to get this sorted. I’ve also contacted my bank to report fraud. They advertise flights which look to good to be true and they are. You pay for your flights and then you get nothing. The numbers in the websites don’t all work. Do not use
28 de janeiro de 2025
Opinião espontânea
Resposta da Skywizard
Dear Owen,
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it is for your travel plans to go smoothly, and we regret any distress this situation has caused.
We are currently investigating the matter with our team to understand what went wrong and ensure a prompt resolution. Please rest assured that we take your concerns seriously, and we will provide you with an update as soon as possible.
Regarding your refund request, we will review your case and update you on the next steps at the earliest. We appreciate your patience and cooperation while we work to resolve this matter.
If you have any additional details to share, please feel free to reach out to us at support@skywizard.co.uk.
Best regards,
Skywizard
They update you on time with any …
They update you on time with any changes. The staff a good and polite ,always willing to help.
8 de janeiro de 2025
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
never book with this company they are a…
never book with this company they are a SCAM! booked my flight at 5am for a quoted price they called up at 9am and i was unavailable but 5pm they’re telling me to pay an extra £95 since the price went up since i last booked and asked me to pay that
26 de dezembro de 2024
Opinião espontânea
Resposta da Skywizard
We sincerely apologize for any inconvenience you have faced. Our goal is to provide a smooth and transparent booking experience, and we regret that this situation did not meet your expectations.
We would like to confirm that your refund has been processed from our end and has already been credited to your card. If you require any further assistance or have any concerns, please feel free to reach out to us. We are happy to help.
Informative,,
Informative,,, keeping me informed of any changes immediately
3 de novembro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Can get competitive flight prices
Can get competitive flight prices, however their website is bit misleading about the pricing.
28 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ricky's been amazing so far
Ricky's been amazing so far. Great customer service and communication I have booked my flight with this company to fly out in next couple of months. Hopefully all goes well I will provide more feedback upon return.
28 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Excellent Service
Since finding Skywizard as their prices were the cheapest I spoke to Raymond who was very helpful after a few hiccups Raymond was very helpful and patient he went over and beyond to satisfy my anxious Ness regarding my holiday I will be going back to Skywizard again also recommending this company to my friends & family and to ask for Raymond
25 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your kind words! We're thrilled to hear that Raymond was able to assist you and make your experience a positive one. It's great to know that you felt supported during your holiday planning. We truly appreciate your recommendation and look forward to welcoming you and your friends and family back to Skywizard soon! Safe travels!
Used SkyWizard to book my trip to…
Used SkyWizard to book my trip to Miami, and it was fantastic! Quick booking, great rates, and friendly customer service made planning a breeze. The whole experience was smooth from start to finish. Highly recommend for anyone heading to Miami!
1 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for your fantastic review! We’re so glad to hear that your trip to Miami was a success and that our team made the booking process easy for you. Your recommendation means a lot to us, and we can’t wait to help you plan your next adventure! Safe travels!
Booked a flight to Harare through…
Booked a flight to Harare through SkyWizard, and the process was flawless! Great prices, helpful customer support, and timely updates. They made everything so easy and stress-free. Highly recommend for anyone traveling to Harare!
25 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for your wonderful feedback! We’re delighted to hear that your flight booking to Harare was smooth and hassle-free. Our team strives to provide excellent service, and it’s great to know we hit the mark for you. We appreciate your recommendation and look forward to assisting you on your future travels! Safe journey!
I recently used SkyWizard for my flight…
I recently used SkyWizard for my flight booking to Perth and I’m genuinely impressed with their service. The booking process was smooth, and their team was incredibly helpful at every step. SkyWizard provided great options that suited my budget and preferences perfectly.
27 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for your kind words! We're thrilled to hear that you had such a positive experience booking your flight to Perth. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. We appreciate your feedback and look forward to helping you with your future travel plans! Safe travels!
First time booking Flights with this…
First time booking Flights with this company after going through Skyscanner. I was very happy with the customer service provided by Ashish. He was extremely knowledgeable and helpful. I am really thankful for Ashish's assistance as I was booking a flight for my father and needed that extra reassurance that he would be taken care of on this trip. Ashish booked assistance from start to arrival and this was really appreciated.
21 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Rickey was most helpful spent a long…
Rickey was most helpful spent a long time trying to and succeeding in finding flights that suited both my times and budget would definitely use this company again
Highly recommend.
21 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Great overall experience
Great overall experience. Excellent service and customer service. Highly recommended.
3 de setembro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
They got us tickets at a very good…
They got us tickets at a very good reasonable price. Also very happy with the agent who helped me with booking. I believe his name was Larry and he was really helpful. Thanks guys will book again from you in future.
18 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ben has been really helpful
Ben has been really helpful, I'm really thankful. I had cancellations, but Ben made sure that I got another booking. I'm forever grateful
8 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
UPDATE AVOID AT ALL COSTS
Update :
Following from my previous review dated 27th September. I have been inundated with phone calls from Raymond , 1st call was to basically say I have not heard the original call correctly and it wasn't Qatar that had the problem it was their flight suppliers ?! The original call was qatar cannot process the 2nd leg of the journey ( why would I call Qatar for validation if he hadn't told me ? So following on from this a call every day begging to change my review now he "has explained in full"the final call yesterday to say his salary has been frozen until I change the review. So I've adhered to the requests and added the update.
27 de setembro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for sharing your experience with us. We take feedback seriously, and we apologize for any confusion and frustration you’ve encountered. It’s important to us that our customers feel supported throughout the process. We appreciate you updating your review, and we will ensure your concerns are addressed internally. Your satisfaction is our priority, and we hope to regain your trust in the future.
I've tried booking flights twice now…
I've tried booking flights twice now with this company through their website once in September good price on flight just to get a phone call a week later saying that my credit card payment didn't go through and that I need to pay almost £450 more then the original price I cancelled all the flights. Fast forward to this weekend (6 Oct) had a look again at flights reasonably good price for the flights paid it on my credit card just to get a phone call few hours later say that the price I paid isn't correct that I need to pay extra £600 for the same flights.
From all my years of travel this is the first time I had any problems like this. And my looking at other complaints on here seems like it's a regular scam that they have. Hook you in with affordable price just to then try and get you to pay much more.
6 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
We sincerely apologize for the inconvenience you've experienced. It appears that your payment was rejected by the payment gateway due to an airline-related issue. Unfortunately, this led to the confusion and incorrect pricing you encountered.
We assure you that we are not a scam and take such matters very seriously. Our team is currently reviewing your case, and our refund department will contact you shortly to resolve this matter and ensure your refund is processed.
Thank you for your understanding and patience.
Skywizard Team
This company is scam
This company is scam, do not fall in their prey. I booked flight after sometime I got call stating there is difference in price from airline and asked me to pay around £200 extra .. shocking!!! When we asked for cancellations they said charging £80 ..... They are scamming people. This is total fraud company.. AVOID !!!!!
2 de outubro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for sharing your concerns. We sincerely apologize for your frustrating experience and take feedback like yours very seriously. We also want to inform you that we have not yet received payment for your booking. Please check your records and let us know if there are any issues.
If you need assistance or have questions, please don’t hesitate to reach out. Thank you for your attention to this matter!
Best regards,
Skywizard Team
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