We've been using slerp for a good few years now. Its really helped our online business grow. The customer support team are brilliant - quick, available and actually solve things for us. Diana our new... Ver mais
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Leia as opiniões dos outros
The Slerp team made getting set up quick and straightforward, without any hassle. Their response time has been excellent, and the live chat is incredibly helpful — any questions we had were answered... Ver mais
We'd wanted to switch to Slerp for a while, and so glad we did. The support from the team getting set up was fantastic. Lots of back and forth, and tailored support which is extremely different to o... Ver mais
I’m writing this as a customer. My food order took over an hour to be delivered to me but their customer service team was excellent and assured me about the status of my delivery. They were quick to r... Ver mais
Informações sobre a empresa
Escrito pela empresa
Slerp is an award winning online ordering platform built specifically for hospitality. It connects directly with a wide network of courier partners, so you can offer delivery with ease. We help you grow by giving your customers more ways to order either through your Website, or your own App. You can boost Loyalty with rewards, run Click&Collect, and manage Catering orders, all in one place. With built-in CRM tools and live customer support, Slerp gives you control and a smooth experience for both you and your customers.
Informações de contacto
London, Reino Unido
- marketing@slerp.com
- slerp.com
4,6
Excelente
46 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service for online food ordering
Great service for online food ordering! Their customer support team, available via online chat, is extremely helpful and always ensures a smooth and stress-free delivery experience.
1 de fevereiro de 2025
Opinião espontânea
Super helpful
Super helpful, supportive and willing to make changes and adapt to suit our business needs. Thank you.
25 de fevereiro de 2025
Opinião espontânea
Terrible delivery and customer service
I ordered groceries from a company, then upon arrival, there was some confusion about the delivery, then my friend refused the delivery and the driver binned the food without contacting me to resolve the issue. Customer service was slow to respond and unhelpful, subsequently saying that there was nothing could be done because the refusal of delivery from my side and did not attempt to even resolve the issue. The driver could have at least attempted to respond to my messages and calls seconds after he messaged and called me or returned the produce. Wasted my time. Irresponsible from them and very disappointed.
24 de janeiro de 2025
Opinião espontânea
Do Not Sign Up
Do Not Sign Up
Another tech company targeting independent businesses with minimum payment terms monthly. Sales managers job is just to sign up, but not understand the business, very rude and their assumption is that we know how the apps work....... which in reality when you ask the sales manager how it works even they dont know, they will need support.
1 de novembro de 2023
Opinião espontânea
Resposta da Slerp
We're sorry to hear about your experience and appreciate your feedback. We understand how frustrating it can be when expectations aren’t met, and we regret that this was the case for you. Over the past year, we have been continuously working to improve our processes, including better training for our team and enhanced support for businesses. If there’s anything we can do to address your concerns, we’d be happy to assist.
DON'T SIGN UP with SLERP
DON'T SIGN UP with SLERP
Do not sign up your takeaway or restt with this service. they have no support number, only a chat, over a month and their tech team is just not capable enough to resolve the integration. When the order comes on their app it won't ring they basically expect you to leave all your work to just keep the tablet on to see if there is any order or else you will know when the driver walks in to collect then you start to enter and make the order and in turn you lose your guest for late orders. No matter how many discounts you give you will lose them with their pathetic service.
Gave big promises of nationwide delivery at sign up without confirming if the company they tied up with does provide this beyond zone 1 which they do not....
Totally unorganised and the account manager is never available to take your calls or get the issues resolved .
So you can keep on chatting leaving messages, contacting your deliverect team who get the same response SLERP says they tech team is working on it!!
What a mistake !!
16 de setembro de 2022
Opinião espontânea
Resposta da Slerp
We're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating technical challenges and communication issues can be, and we regret that we didn’t meet your expectations at the time.
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