SLLAC Opiniões 

Resposta da SLLAC

1/07/2026

Hi there,

Thank you for sharing your feedback. We're glad to hear you liked the glasses initially, but we're sorry to learn about the issues you've experienced with the temples and lens coating.

This isn't the experience we want for our customers. Please contact our support team with your order number and photos of the glasses so we can review the issue and provide an appropriate solution. We appreciate your feedback and will continue working to improve our product quality.

Resposta da SLLAC

1/07/2026

Hi there,

We're sorry to hear that your glasses didn't meet your expectations. Our team carefully manufactures each pair according to the prescription and frame options provided with the order, and it's not uncommon for some wearers to experience a short adaptation period with new prescription lenses. However, we understand that this isn't the experience you were hoping for.

If you're still experiencing vision issues, please contact our support team with your order details. We'll be happy to review your case further and assist you in accordance with our return and warranty policy. We appreciate your feedback and are always working to improve both our products and customer experience.

Resposta da SLLAC

27/06/2026

Thank you for sharing your feedback with us. We’re glad to hear you were happy with the quality of the glasses and the delivery experience.

We understand that finding the right style doesn’t always work out, and we’re sorry this pair wasn’t the look you expected. We do offer return options for exchange, and our support team would be happy to provide more details if you’d like to explore other styles. Thank you again for giving us a try!

Resposta da SLLAC

27/06/2026

We’re sorry to hear that you haven’t received your order. Please contact our support team and share your order number so we can check the latest shipping status and assist you as soon as possible.

We appreciate your patience and look forward to resolving this for you.

Resposta da SLLAC

27/06/2026

Thank you for sharing your feedback. We’re glad to hear you liked the appearance of the glasses overall and that the prescription was made correctly.

We’re sorry to hear the rimless frame structure affected your wearing experience. Some rimless designs may have visible hardware depending on the frame style and individual field of vision, but we understand this can still feel distracting. Please feel free to contact our support team if you’d like to explore exchange options or discuss alternative styles that may provide a more comfortable experience.

Resposta da SLLAC

18/06/2026

We’re sorry to hear that you felt disappointed with your experience. We’d like to clarify that we have been in contact with you by email and your returned package was successfully received and processed. Store credit was issued to your account 5 days ago so you can place a new order without losing the amount paid.

After reviewing your order, the glasses were made according to the prescription submitted at checkout. We understand that adapting to a new prescription or experiencing a stronger prescription than expected can feel uncomfortable, and we’re sorry this affected your experience. Our customer service team remains available by email and would be happy to assist you in selecting a more comfortable option for your next pair. We appreciate your feedback and will continue improving our service and customer experience.

Resposta da SLLAC

15/06/2026

Hi there, thank you for your feedback—we’re glad you think the glasses are cute! 😊 We’re sorry to hear the fit isn’t comfortable. Based on your description, it sounds like the frame size may not be the best match for you. We’d be happy to offer a return for store credit, which you can use toward another style that may fit more comfortably. Please reach out to our customer service team and we’ll help with the next steps.

Resposta da SLLAC

15/06/2026

We’re sorry to hear your experience didn’t meet expectations. We understand the delay caused by the temporary brown tint lens confirmation was frustrating, and we appreciate your patience while we completed your order. We’re glad the glasses you received were ultimately acceptable.

We’re also sorry to hear you experienced difficulties with the website during your recent attempt to place another order. Our website has been upgraded over the past year to improve the shopping experience, and we’ll continue working to make ordering smoother and easier. Thank you for your continued support and feedback—it truly helps us improve.

Resposta da SLLAC

15/06/2026

We’re sorry to hear the glasses didn’t meet your expectations. Our lightweight frames are designed to provide a lighter and more comfortable wearing experience, which may feel different from thicker frame styles. We appreciate your feedback regarding the material and feel.
Regarding the return, the 50% refund option is part of our return policy for customized prescription glasses, as the lenses are made to the individual prescription and cannot be reused. We understand this may be disappointing and appreciate your understanding. Your feedback helps us continue improving both our product descriptions and overall experience.