Smarkets Opiniões 

The UK Gambling Commission needs to investigate this company. Avoid it at all costs!

A month ago they randomly locked my account and have held my money back. I provided all the personal information they requested. Today the customer team confirmed I’m in a “queue”. Unfortunately, it looks like many others are in the same “queue” if you read the reviews.

If I ever see my money again, the first thing I’ll do is close my account with this appalling company immediately.

DO NOT put a penny in their pocket.

I give up. Honestly when i first started it was so promising withdrawals , deposits was moving effecient. when I first started my match betting journey. It wasn't untill I hit £200 when the problems started to occur they restricted my deposit limits and I couldn't deposit my money into the account. I went back and forth with them trying to get this fixed I send so many documents and so many emails but it was all in vain the issue never got resolved despite my best efforts. I didn't let that stop me however I kept on match betting slowly and steadily increasing my bankroll untill I reached £300 and unfortunately as of today my account has officially been suspended I can't log back in to access the funds I asked if they could just transfer my earning to my account and we both part are sperate ways but I've heard no response regarding that. All that money hard work and effort gone. I'm devastated , I'm lost and i don't know what to do. What started as a small side hustle has resulted into an absolute waste of time and money.

The customer service at Smart is absolute trash and shows zero respect for the consumer. Their business model is absurd: they are quick to take your money, but once a problem arises, they trap you in their verification process.
Meanwhile, my money is stuck, frozen, and completely inaccessible, and they take forever to resolve anything. You feel completely powerless; as a customer, you have no voice, and they act like they own our money. It feels like theft. I do not recommend this service to anyone who values their own assets.

No. On god I only knew these existed because of matched betting

Couple of years down the line as an actual bettor, I stake a huge amount on Cape Verde “to qualify” vs Argentina mid game. 5 digits, judge me for any sort of addiction all you want, the aim was to partial cash out at FT if it got that far as a “risk free” shot at Cape Verde doing something even more crazy than they already did.

The markets were closed entirely. No option to cash out or trade on a level at FT.

Smarkets should be absolutely shut down given their model is heavily based on trading bets in play

Awful! Crashes every Saturday or when a big horse racing meet is on.
I had to verify my account. They kept asking for more and more info (like other people's bank statements that I had sent money to) they suspended my account and now don't bother replying! This happened in March and I haven't heard from them since. I have over £2k in there!
Avoid as there are many better exchanges!

Very good customer support from Debbie, she helped me remove some old credit cards I had on file and make my withdrawal to my current bank account.

Their customer service is among the worst i have ever been a part of. They take weeks to verify accounts and nothing gets solved in the livechat, they always refer to ”the relevant department” and does not seem to care that it’s about peoples livelyhood they are messing with. If there were any other competitor in Sweden they would go out of business a week later.

I had been trading on the exchange for some time and everything was completely fine. There was nothing unusual happening — I was simply using the platform normally for exchange trading.

Then, suddenly, I received a notification that my account had been blocked. This happened on May 11, 2026, so on May 12, 2026, I submitted all the required verification documents.

Since then, I have been waiting for a response from Smarkets… and I am still waiting to this day.

I understand that the company may be busy and that verification processes can take time, but reviewing documents and providing absolutely no response for over a month is simply unacceptable.

My funds are still being held there and the matter remains unresolved.

I am extremely disappointed with Smarkets because I believed it was a trustworthy and professional company.

Adrian Tchurzewski

They ruined the website with this version

I have never seen more incompetent people working in any bookmaker. After providing numerous documents for source of wealth these people could not the numbers there i had to guide them on many emails and 2 months back and forth. And they still haven’t released my money of 600£. I even had to explain to compliance that when you pay/deposit with apple pay it shows different card number than the original one when i sent the statement as I sent the same statements 5-6 times explaining them this. How on earth compliance in any given company doesn’t know this.

The site is generally ok only issue I have is when withdrawing to natwest my money seems to go missing after they process the withdrawal. Yet when I withdraw to Lloyds or Paypal and they process it's in my account instantly. There is no explanation given for this, yet other sites uk registered my withdrawals to natwest are instant.

Why change the UI so much? It looks so clunky and difficult to arrange markets now. I can't even find a way to display the "football today" list for specific events. It was fine before. Whoever thought this was a good idea is a busy idiot.

Great web betting, i liked!!

I have been with Smarkets a long time, and have always found their website to be absurdly difficult to navigate. They have now changed it, and made it even worse! However, I still often place over £1000 worth of bets per month with them - but I don't think I will do so from now on. Yesterday I placed a lay bet on a football match. My bet wasn't matched so I cancelled it and, after adjusting the odds, placed it again. When I check my account later I saw that both bet stakes (which lost) had been deducted. I complained, and after waiting a very long time for an answer, I was told that I hadn't cancelled the first bet - which I definitely had. This has happened to me before with Smarkets, so I don't think I'll be using them much in the future.

Great customer service on the issues I had encountered. Thankyou

...sooner or later you're going to be locked out of the account as a security check with a message saying you need to click the link in the email they have sent. Only it never arrives, however many times you try, neither in inbox nor spam, and support may as well be a noreply email

The website is like it was knocked together by a year 12 in an IT lesson in an afternoon. Nothing guides you from the bet to the mkt, nothing user friendly or pretty. I only used them as betfair were playing silly buggers with my ID.

It shows how bad the company is that 1/5 reviews are ignored, 5/5 responded to. If I owned it, I'd like to hear from the 1/5 reviews.

I can't find the mkt I have a bet on, as the site is so badly designed. I can't add to it, check the odds, or get out of the bet.

Quick to take your money when you place a deposit, but make you wait days for a withdrawal and painfully slow response times.

It turned out that Smarkets wanted to confirm my account. Which I had no knowledge of. No one had emailed me to say this, it was just a random check to supposedly to check id. So I put £100 unaware of any problems. Why did they let me put funds in when I could not bet or even withdraw funds. after a long hiatus and tried to lay a bet but wasn't allowed. If I was unable to use account or checks needed doing even thought it had been did before and cards are obviously in my name. They entrapped me by letting me add funds which is a lot of my betting funds which is currently held by you as a blackmail plot. I went to withdraw. Again no message about anything. I waited the full five days to get my refund as I could not place a bet. I was unaware of any problem or made aware during deposit, trying to bet or while trying to withdraw. It was only after the full five days for a withdrawal, that I contacted chat asking where my money was and while he was checking. I asked was there any problem with my account due to trying to place a lay bet but the confirm and bet button didn't light up. I was told there was block on my account and need to confirm if again and show deposit to them came from my bank account. Still they gladly hold onto my £100 to which they are holding and won't return and until I supply abc to which I have done and it's been 48hrs and I still haven't heard from them.
They seem to be using there power and size to pick on the little guy. I had nothing from them and it must be 10-12 days trying to get funds out which I can't get and haven't heard back from them. On this basis I'm finding them to be trying to bully me and dragging their feet. They only need to look at three pictures that's it driving license, me holding driving license and proof of payment to them from my bank. Done but it's been three days and still not done, it's a shambles and a dammed shame, thought they were a trustworthy site.

Worst website , very difficult. Avoid them.