Smarkets Opiniões 

Absolutely appalling. Having been a loyal customer for over a decade they have asked for all sorts of detailed documentation for depositing less than has been made over the past six months. All documentation has been sent numerous times and they are claiming they can't open a pdf file! Other friends/family can open the file - it's an absolute disgrace. Next step will be legal advice.

I had been a loyal customer of Smarkets for years without any issues, but my experience has recently taken a sharp turn for the worse. Out of the blue, they began demanding extremely intrusive information from me, going far beyond anything that felt relevant to gambling or account security. The questions delved far too deeply into my personal life and financial matters, and it felt uncomfortable and unnecessary.

I fully understand that betting companies have to comply with rules and regulations, especially around verification and responsible gambling. However, Smarkets seem to take this to an excessive level. The nature and depth of the information they requested felt disproportionate and invasive, with little regard for customer privacy.

What was once a platform I trusted and enjoyed using has now become a source of frustration and disappointment. Long-term customers deserve better communication and more respect for personal boundaries. Sadly, this experience has completely eroded my confidence in Smarkets.

I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat

I absolutly love smarkets.
It is one of the most fun betting site that I know.
Love that you can lay multiples.
Customer service have always sorted me out promptly when on the odd occasion i've need to contact them.

(DO NOT USE)Had the account for 3 years, lost about £4000, that’s not the issue, the issue started when I won, had 3 previous cards that had deposits totalling the 4000. Cards expired and accounts shut, when I went to withdraw to my new card it said I need to withdraw to all cards to level net deposits before new one. They would not remove cards without statements which were too old to obtain. Took a week of the same response. Had no choice but to close the account with £1559 in. Please please avoid this firm, liquidity is poor anyway

Vill varna från detta företag som kan stänga kundernas konto och behålla deras pengar inne utan att svara. Så akta Smarkets, skoj företag.

Great betting app. Tons of markets, great UI, fast deposits and withdrawals.

Had an issue, went to live chat and it was sorted within 5-10 minutes.

Great experience so far!

Helpful live chat support on SBK side of platform. Very quick response and timely actions

I have been using my new debit card for 16 months with smarkets.com as I lost my old debit card 16 month's ago.
Smarkets.com have been letting me deposit money with my new card for over a year now.
But now I want to withdraw money from my account it won't let me because I have 2 debit cards on my account. I contacted support at smarkets.com 2 weeks ago asking them to remove my old debit card as it wasn't giving me the option to remove it myself.
They asked for bank statements from my old card bearing in mind it was lost 16 month's ago.
I've supplied the statements also photo's of my new card and still no reply.
They keep saying the relevant department will get intouch with you but I've heard nothing.
I would strongly recommend to anyone keep well away from smarkets.com they are a really shocking gambling sites to deal with look elsewhere.

Needed to change a lost card refused to delete the card so I couldn't get my money back they have kept my money no contact at all reach out they are having a laugh read other reviews all the same you got my address just send my money you muppets

It’s hard to read the negative reviews of Smarkets. Smarkets have always been brilliant for me. There is no problem getting matched in the main sports and the customer support is the best out there. First class.

Unable to withdraw funds because Smarkets customer service are too busy or can't be bothered to change the card registered to my account - the card was lost and cancelled and I have proved that the new card registered is the same account but 4 days later still not able to withdraw my money. Poor customer service excuse after excuse very frustrating every other site I use sorted this issue within a couple of hours. - update 11 Sept claim issued in the county court because Smarkets still not paying - dont bother emailing support you'll wait days for them to respond with further delaying tactics
Regarding the message below please contact support@smarkets! contacted them 4 times over three days - no response, no acknowledgement, nothing not even we'll look into this for you absolutely nothing - shameful. Prove me wrong Smarkets - tell trustpilot you have responded and I will expose your lies further

Alice was extremely helpful resolving a problem with an expired account.

The live chat support (especially Jack) was super professional and fast!

So here we are again, a week AFTER being told to contact support, I’m still waiting to withdraw my funds. A guy called Mark even claimed there’d be a “smooth transition of funds”. This is the least smooth experience I’ve ever had from a company and they clearly couldn’t care less about their customers. I wait the generic “apology” and request to contact “support”. An absolute farce of a company..

Don't know what has happened to Smarkets. Started with them in 2017, was a great platform.

Trying to get my account reactived, I have been asked for:

Multiple account statements
Multiple saving statements
Payslip
ID

All provided. I'm on day 11 now, and it appears still no closer to verification.

Like Columbo - "just one more thing"... answer the question...wait 2 days.

Work in Financial Services myself, fully aware of money laundering laws and care required and I have never seen anything like this before.

Just hope they are more secure than M&S and Co-op with their customer data which is sent via email.

Frankly an unbelievable process that I'm not sure will ever end.

Horrible Kyc wich can take weeks or months.highly invasive needing bank tax and whatever nonsense documents they need/request

Stay away from this company

This company has the worst account verification procedure in the whole betting industry as it is possible to read multiple negative reviews about.

They ask things they have nothing to do with which other companies doesn´t ask and then they are extremely slow to clarify things. Just stay away from these clowns.

What a waste of time. Opened an account and within 7 days my account is suspended. No update as to why and shocking service in trying to get this resolved. There is compliance and then there is Smarkets who make you jump through hoops. AVOID AT ALL COSTS. THIS IS NOT A BETTING SITE THAT HAS FULL TRANSPARENTCY.
Reply received asking me to email in. This is a waste of time and therefore my advice is avoid Smarkets and make sure you use Betfair. You need to join a site with total transparency and Smarkets is not that company.

Smarkets locked my account for "verification" despite having opened my account over 10 years ago. They were made aware that I am a matched bettor but had only recently started again after a 5 year break. Thus money passing in and out of my account was low.

Asked me for bank statements then began asking about friends who made transfers into my account. When I sent a sarcastic email saying that they are a gambling company, not a mortgage broker, they closed my account saying they had "concerns about affordability". This is hilarious given that I match bet and do not gamble.

They will undoubtedly give the usual bog standard copy and paste reply, but I will be clear that no other gambling company is this intrusive. These questions are beyond the scope of the new regulations. There is a reason why gamblers (which I am not) are moving to crypto casinos based overseas. With any luck a trend will follow for this for exchanges.

Smarkets were ironically the best exchange several years ago - low commission and a reasonably functional desktop site, even though liquidity could be hit or miss. Its simply more practical to use Betfair (who do not ask me for my blood type at this rate). You may as well rename the company Rumpelstiltskin as you all but demand someone's first born child.

No I will not be replying to your ridiculous "please email us". I will be filing a complaint with the Gambling Commission. Given that you have raised issues of "affordability", I will also raise a complaint to the Financial Ombudsman. This is given that you cite "regulations". I note repeated reviews speak about your excessive and intrusive requests from customers. As you have zero interest in tackling this, it would seem appropriate that FOS intervene. You do, after all, exist as a financial organisation and you claim this is to "prevent harm" (to matched bettors, not gamblers). It would seem that FOS will be able to examine whether or not your "checks" are relevant, or, as many others state, unnecessarily intrusive.

EDIT: it is worth pointing out that part of the reason these "regulations" were introduced was due to, among other extreme examples, one idiot managing to spaff £70k in a 48 hour period on gambling. This is not anyone else's problem nor responsibility. Examples like this are, to put it mildly, excessive and the responsibility, if any third partner can be blamed, lies with the person's bank (for not flagging this) and the gambling operator. Ultimately, the buck still falls with this individual.

However, because we live in a nanny state, everyone else must be punished for the actions of irresponsible parties. I personally fail to understand how the "government" really cares about preventing me or anyone else from spaffing my full salary on slots because if the government actually cared about anyone's wellbeing then my rent wouldn't be twice what it was pre-Covid.

Given that matched bettors are a significant part of exchange customers (in order to lay off said bet), Smarkets could easily verify this by requesting proof of the lay bets being backed on another site. They do not have this kind of common sense because they would much rather have your full financial information and a DNA test to prove your dad really is your dad.

Pathetic company.