They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This company lacks transparency
This company lacks transparency, There is always an excuse not to pay you whenever request for a withdrawal. The customer support are highly unprofessional and deliberately unresponsive . Please avoid this company if you can . However #Quick Help.. has been the best alternative so far . They give good service and consistent earn pay .
26 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi Micheal,
Thanks for contacting us and leaving your feedback.
We are sorry to hear the experience you had while using our platform.
Please contact us via email on support@smarkets.com and the relevant department will look into this for you.
No races priced up for tomorrow Sunday…
No races priced up for tomorrow Sunday the usual.
21 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi,
We’re sorry for the frustration caused. Market availability can sometimes be delayed due to operational or liquidity factors, but we understand how important it is for racing markets to be live on time.
Your feedback has been shared with the relevant team as we continue working to improve consistency. If you’d like us to review any specific issues, please contact our support team at support@smarkets.com.
Terrible website but probably spoilt by…
Terrible website but probably spoilt by betfairs site.
Withdrawals are ridiculous, take too long and only allowed up to my deposit unless I use a 2nd card.
Inexplicable.
Going back to the site, cumbersome with no common sense.
Liquidity poor.
Pointless, account now closed.
18 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi,
We’re sorry to hear about your experience and appreciate your feedback.
Withdrawal limits are in place due to security and regulatory requirements, including closed-loop rules when using the same payment method. We understand this can be frustrating, and we’re continuously working to improve the process.
Liquidity can vary depending on the market, and we aim to make the platform as smooth as possible for all users. If you’d like us to review any outstanding issues, please contact our support team at support@smarkets.com
.
Disgusting Company - please avoid
Just started using them. Lost £600 on sports bets , usually £10 - £25 bets. They had no issues accepting deposits. Only winner was Young in the golf. Go to withdraw £380 winnings and says the maximum I can withdraw is £150. What a scam. They are just crooks. Anyone reading this please avoid them. Will probably get a response from customer services manager back on here saying usual rubbish about emailing someone. No way in the world is this a peer to peer exchange. It’s basically legalised theft. Thing is I’m a mug punter so would have probably kept on playing with them but they have just lost what would have been a decent customer. Just pay customers if they win ( still losing overall ). It’s not bloody hard.
15 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi,
We’re sorry to hear about your experience and understand your frustration.
The withdrawal limit you’re seeing is due to closed-loop restrictions, which apply when deposits and withdrawals are made using the same payment method for security and regulatory reasons. This is standard practice and not related to your betting results.
If you’d like us to review your case in more detail, please contact our support team at support@smarkets.com or via Live Chat so we can assist with accessing your funds.
Resposta da Smarkets
Hi,
We’re sorry to hear about your experience.
New accounts may be temporarily suspended while we carry out standard verification and security checks. We understand how concerning this can be, especially when you’ve recently deposited funds.
Please rest assured that your funds remain safe, and we can assist with withdrawing them once you get in touch with us.
If you’d like us to review your case in further detail, please reach out to our support team via email at support@smarkets.com
with additional information
Incredibly frustrating customer…
Incredibly frustrating customer service. If you are locked out of your account you only have the option to email and I’m still waiting for a response 5 days later. They have my money in the suspended account but no way to withdraw it.
8 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi,
We’re sorry to hear about your experience and understand how frustrating this must be.
Account access issues can sometimes require additional checks, which may delay resolution, but we aim to respond as quickly as possible. We appreciate your patience while this is being handled.
Please rest assured that your funds remain safe and accessible once the review is complete. If you haven’t received a response, please follow up with our support team so we can prioritise your case.
Ok let's summarize
Ok let's summarize. People are considered terrorists and money launderers who are also too stupid to decide for themselves how much to play for. Who wants to play with a company like that, which also pretends to be a betting exchange but in reality matches the bets themselves due to lousy liquidity. I think I will refrain from playing with such scammers...
4 de março de 2026
Opinião espontânea
Resposta da Smarkets
Hi,
We’re sorry to hear about your experience. Our policies follow strict regulatory requirements for responsible gaming and anti-money laundering, which are in place to protect both customers and the platform.
As a betting exchange, liquidity can vary depending on the market, but we’re continuously working to improve this. We strongly reject any claims of unfair practices.
If you’d like us to review your case, please reach out to our support team via email at support@smarkets.com with more details.
They wanted me to send them bank…
They wanted me to send them bank statements, so i simply refused instead they closed my account, I would avoid this company
1 de março de 2026
Opinião espontânea
Resposta da Smarkets
Thank you for your feedback. We’re sorry to hear that you were unhappy with the verification process.
From time to time, we’re required to request documents such as bank statements as part of our regulatory obligations. As a licensed operator, we must carry out identity and source-of-funds checks in line with anti-money laundering and responsible gambling requirements. These checks are not personal and are applied where necessary to ensure we meet our legal duties.
We fully understand that some customers may feel uncomfortable providing certain documents. However, if the requested verification information is not supplied, we may be unable to keep the account open, and closure can be the only available option in order to remain compliant.
We take data protection very seriously, and any documents provided are handled securely and in accordance with strict privacy regulations.
If you would like to discuss your specific case further, we encourage you to contact our support team directly via email at support@smarkets.com so we can review the matter with you.
RIDICULOUS DEPOST LIMITS - STOPS CUSTOMERS MAKING A PROFIT!
Smarkets KEEPS REFUSING TO INCREASE DEPOSIT LIMITS! Therefore, stopping customers, such as myself, from making more profit! Smarkets absurdly do not understand that the majority of their customers lay bets with them and match them at the bookmakers. So if they lose on Smarkets, they win at the bookmakers. EVERY MONTH SMARKETS IS STOPPING ME FROM MAKING AN EXTRA £50 TO £100 PROFIT PER MONTH.
CUSTOMERS SHOULD NOT BE PUNISHED BECAUSE OCCASIONALLY BETS DO WIN AT THE BOOKMAKERS!
UPDATE: 04/03/26 RESPONDING TO SMARKETS' REPLY:
"Deposit limits and account restrictions are not designed to prevent customers from making a profit." Yes, Smarkets is doing that. Smarkets is treating every customer the same and falsely thinking that every customer just places bets HOPING TO WIN!
1 de fevereiro de 2026
Opinião espontânea
Resposta da Smarkets
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re frustrated with your current deposit limits.
Deposit limits and account restrictions are not designed to prevent customers from making a profit. They are applied as part of our risk management, responsible gambling, and regulatory obligations. As a licensed operator, we’re required to monitor accounts and apply controls where appropriate to ensure compliance and the long-term sustainability of the platform.
We understand that different customers use exchanges in different ways, including hedging or matched betting strategies. However, limits are determined based on a range of factors and are reviewed periodically. Unfortunately, we’re not always able to increase them on request.
If you would like your account reviewed again, we encourage you to contact our support team directly so we can take another look and explain any applicable restrictions in more detail.
We appreciate your business and your feedback, and we’re always working to balance fairness, compliance, and the best possible experience for all customers.
Awful customer service and horrible…
Awful customer service and horrible communication.
For an exchange which should be the fairest to customers and markets, I've had bets on a game almost 2 weeks ago, still being looked into, up to 8 weeks it has said online.
My account was also suspended, and an email was only sent 3 hours later about it, followed by a huge request for documents, which I provided within an hour. It has now been 2 weeks, and they average a response every 5 working days and counting.
It is a joke that practically the only way they provide to contact is through a futile email, especially as being locked out gives even less hope to speak to someone.
What are the odds this review gets a faster response than an email back @smarkets?
31 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hello Max, we completely hear your frustration regarding the communication gap. We understand that being unable to access Live Chat while your account is suspended feels like a dead end. This is certainly not the 'fairer' experience we aim to provide.
The 8-week period you mentioned is our maximum regulatory window for complex disputes, but we always aim to resolve verification and settlement issues much faster than that. We can assure you that the issue will be investigated and our team will provide an update as soon as possible to proceed with your account, apologies for the inconvenience.
AVOID
I’ve been a loyal customer for a while now, when I first made an account I was asked for documents which was no problem as they verified my account and documents within 24 hours. However, I recently won big on their sister site SBK and they have suspended my account, affecting my smarkets and sbk account. They asked for documents to verify my account which I provided instantly, that was a week ago and no update or response to any of my follow up emails.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Felix, thank you for being a loyal customer with us. We sincerely apologise for the delay you're experiencing. We understand how frustrating it is to have your account suspended, especially after a significant win on SBK.
Because Smarkets and SBK share a platform, security reviews occasionally trigger on both accounts to ensure total fund safety. While our initial verifications are often fast, 'Source of Funds' or 'Enhanced Due Diligence' checks can take a bit longer for our team to process manually. Please rest assured your emails haven't been ignored, we are working through a queue. Could you please contact us with using your registered email address or ticket number? We'll make sure this is escalated to the right team immediately.
Absolutely awful service
Absolutely awful service - and customer service are no help whatsoever. Ended up having issues within minutes of opening the account, a long-winded conversation with customer service (who gave no information and answered none of my questions), and while they happily took my initial deposit they haven’t returned it. Avoid at all costs.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Natasha, we are sorry you felt let down by our customer service. We aim to be as helpful as possible, though in certain security situations, we are restricted in what information we can disclose.
Please rest assured that any deposits made into an account that is subsequently closed will be refunded to the user. If you have not received the funds yet, kindly contact us on support@smarkets.com so we sort this out for you.
Just had my account suspended and I…
Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
27 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Ian, Thank you for the feedback. We completely accept that not being able to access Live Chat while locked out is a frustrating experience, and we apologize for that loop.
Regarding the 3-day wait: When an account is suspended, it moves to our dedicated security team for a manual review. This team operates via email to ensure there is a paper trail for regulatory compliance. While this ensures fairness, it is unfortunately slower than our instant chat agents.
Please rest assured we have received your email. We are working through a queue, and a member of the team will send you a full update as soon as the review is complete.
I went back to using smarkets after not…
I went back to using smarkets after not using it for a number of years. I was told my account was locked after I made a deposit. I was then told I needed to submit a copy of my licence and a picture of me holding it. Almost a week later they came back and said the pictures too small to upload it again, and they wanted a copy of my bank statement and bills. Who has paper bills these days ? I went back and asked for clarification of if they wanted one of the requested forms of ID or them all, as some I don’t have like council tax paper bill. I’m still waiting for them to come back to me after almost another week. I’m just going to use someone else now, they clearly don’t want my business. How does it take a week to respond to an email ? Terrible.
23 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Kenneth, sorry to hear about this experience and the delays you’ve faced.
We are sometimes required to carry out additional verification checks. The documents requested are part of standard regulatory requirements, and we only ever need one suitable proof of address, not every document listed. Digital statements or bills are also accepted, not just physical copies.
That said, waiting a week for clarification isn’t the level of service we aim to provide, and we understand why this has been frustrating. We’d like to review this and help move it forward.
Please reply to your existing support ticket or contact us at support@smarkets.com with your account details so we can check what’s causing the delay and get you a clear answer.
404 error
You visit the site and it's blank only Error 404 can be seen what's wrong or you have deleted your page!
24 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Philemon Karoney, thanks for flagging this. Our site hasn’t been deleted, and this sounds like a temporary access or loading issue.
Please try refreshing the page, clearing your browser cache, or accessing the site from a different browser or device. If the issue persists, let our support team know at support@smarkets.com
and we’ll look into it straight away.
the new site is fundamentally flawed
the new site is fundamentally flawed , the graphic presentation shows no usable data and takes out market depth which is useful , analyse the screen and most of the mrket page has nothing useful to do with that market
21 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi There,
We are sorry that you are experiencing this on our new platform.
We are constantly working to improve our platform for our clients.
Please contact us via email with your feedback and the relevant department will have a look at this for you.
Previously would have been five stars
Previously would have been five stars. But on the new design of the website I can see about 10% of the information I used to be able to see. Used to be able to see odds at a glance, now it's just a workout for my finger as I endlessly scroll to see all the things that used to be on a single screen. So user unfriendly. Why make the website worse?
And it doesn't actually look aesthetically better either.
20 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Colin,
We are sorry that you are experiencing this on our new platform.
We are constantly working to improve our platform.
Please contact us via email with your feedback and the relevant department will have a look at this for you.
I signed up and paid €140 to create a…
I signed up and paid €140 to create a business profile on this platform. After creating the profile, I tried to make changes so it better reflected my business concept. Only afterwards was I informed that these changes were considered “material” and not allowed.
This restriction was not clearly explained at the time of purchase. Once payment was made, a paywall kept appearing, which prevented me from properly editing or correcting my profile. As a result, I was locked into a profile that no longer represented my intended business idea.
I contacted support and was told I would need to create a completely new profile instead of editing the existing one, despite having just paid. I have requested a refund within the 14-day cooling-off period and am waiting for this to be resolved so I can start again correctly.
The platform may be useful, but the process around edits, paywalls, and clarity before payment needs to be much more transparent. Be very sure you fully understand all restrictions before paying.
16 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Simon,
We are sorry to hear about your experience.
Please email us at support@smarkets.com so we can look into this for you.
The worst exchange and their customer…
The worst exchange and their customer service will treat you as as criminal. Stay away from them. Liquidity is poor anyway on the platform.
2 de janeiro de 2026
Opinião espontânea
Resposta da Smarkets
Hi Abed, we are sorry to hear about your experience. As a regulated exchange, we are legally required to perform strict verification and security checks to keep the platform safe; this is never intended to be accusatory.
We are constantly working to improve liquidity across our markets and would value the chance to review your specific case. Please email us at support@smarkets.com so we can look into this for you.
Utter garbage
Utter garbage. Just training at .10-50 below betfair to lay your bet off at a higher price and nick your money. Not an exchange at all a bookmaker. 100%
28 de dezembro de 2025
Opinião espontânea
Resposta da Smarkets
HI James, we’re sorry to hear you feel this way.
Smarkets is a peer-to-peer betting exchange, not a bookmaker.
We don’t take positions against customers or “lay bets off” ourselves. All prices on the platform are set by users, and differences versus other exchanges, are driven by liquidity, timing, and user activity, not by us trading against you.
If you noticed prices moving after you placed an order, that’s typically the market reacting or other users matching available liquidity. We charge a transparent commission on net winnings and have no incentive to manipulate prices.
If you have a specific example you’d like us to look into, please contact our support team via email at support@smarkets.com and our team would be happy to review it for you.
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