They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Expired Debit Card Withdrawl
The operator was able to deal with my request very quickly
5 de agosto de 2025
Opinião espontânea
Resposta da Smarkets
Hi Lynn,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
I used Smarkets for many years
I used Smarkets for many years, when I won much money they closed my account and stole lots of money from me. They came up with a story I have broke some kind of rule. But how is that possible, betters against betters. Big stay away from this company, they might steal your money whenever….
28 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Robert,
We're sorry to hear about your experience and understand how frustrating this must feel. At Smarkets, we take account closures and the handling of funds very seriously and only act in line with our terms and conditions, which are in place to ensure fairness and compliance for all users.
We never close accounts or withhold funds without reason. If your account was closed, it would have been due to a clear breach of our terms, and we aim to communicate this transparently. That said, we’d be happy to look into your case further and clarify any concerns.
Please reach out to our support team at support@smarkets.com with your account details so we can assist you directly.
Kind regards,
Seb
Smarkets Customer Experience Team
Terrible
Terrible!
Apart from giving them my PIN, I have given them every other bit of personal information for them then to say they still haven't received enough details to verify my account.
Name, address, bank details, driving license front and back, pay slips, bank statements and still not enough!
All this after being with them for about month.
25 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Harry!
We’re really sorry for the inconvenience you’ve experienced. We understand how frustrating it is to provide so much information and still face issues.
Please contact our support team at support@smarkets.com so we can urgently review and resolve this for you.
knowledgeable support online
i had a issue with Smarket. i contacted the support online. the response was super-quick. the adviser, Nova, was courteous and helpful. the problem was sorted quickly and transparently (i had misunderstood a section of the statement interface). very happy. x
19 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Nicky
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Stop submitting bank statements to…
Stop submitting bank statements to them; no one should have to humiliate themselves and expose their entire finances just to play at a rotten gambling company. They claim they have to request this, but there's no law that requires it. It's entirely their own decision to humiliate their customers out of fear of fines.
13 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Hi There
We understand your frustration. Requests for documents like bank statements are part of legal requirements we must follow, especially around responsible gambling and anti-money laundering. We know it’s not ideal, but it’s not done to shame anyone — just to stay compliant and protect all players.
Thank you
Resposta da Smarkets
Hi Thomas!
Thank you for your kind words! We're thrilled you enjoyed our service.
BEWARE
BEWARE! I've had fully matched bets cancelled after been accepted and guess what they all won. I sat and watched a 'winning' full matched bet placed before the off being cancelled when the horses were in running! Other 'winning' fully matched football bets placed at half time were found to be cancelled after the game. Never had a bet cancelled that lost. Some people clearly know how to abuse the system and I suspect it's coming from inside!
12 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Phil ,
We understand your frustration. Bets are only ever cancelled under specific circumstances, such as obvious errors or rule breaches, never based on the result. If you think a cancellation wasn’t justified, please contact our support team so we can look into it. We’re committed to fair play for all users.
Thank you
Fantastic service
Alice on the live chat was so supportive and helpful. I’m still waiting back for correspondence to my emails but she was excellent and extremely helpful.
7 de julho de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Resposta da Smarkets
Hi Alex!
Thank you for your kind words! We're thrilled you enjoyed our service.
One of the best betting exchanges
One of the best betting exchanges to use. Great interface and easy to match bets. Customer service/support is quick and easy to get hold of to fix issues. User experience is good compared to other exchanges
30 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
The company will freeze your account if you beat their market makers under the disguise of "affordability checks"
I have been a long time member of the site and bet with them for many years, its obvious it's not a real exchange and just a bookmaker in disguise as they seed their own markets and when you beat them they throttle your bets and eventually they freeze your account. I'm now in a bizarre state where my account over the years is in a healthy profit, i have been asked where the monies i bet with comes from, when i explain the truth( that is I'm using profit i made from over the years) it's not accepted, instead customer service wants to know my job and pay and company name to see if i can afford it, even though i have explained several times i do NOT use monies i make from my job, it's purely recycling profit from the site, they will not accept this, what is one to do? I have ended up using another site (betdaq) that doesn't put their users through this bizarre behaviour, would recommend you do the same too.
8 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be.
Smarkets operates as a betting exchange, but like all licensed operators, we’re required to comply with strict regulations around customer protection and financial conduct. This includes verifying the source of funds used for betting, even when profits have been recycled over time. We understand that this can feel intrusive, but these checks are part of our legal obligations and are applied consistently across all users.
We appreciate your long-term support and are genuinely sorry that your experience has led you to feel let down. Your feedback has been noted and will be passed to the relevant team for review.
Best regards,
Seb
Smarkets Support
Opened an account as I've not had…
Opened an account as I've not had another exchange account since joining Betfair years ago.
Anyone trying to establish themselves in this niche market is going to find it tough competing against BF so to have any chance you really need to offer something unique or better than the the brand leader.
The liquidity on markets is obviously a million miles from what you get on BF and that issue will only improve by getting more customers and ultimately more money on the site.
With this is mind, the 2% commission is ok but exactly the same as BF on their basic rate, there's nowhere near as many markets offered and because of the lack of liquidity on a lot of markets, the cash out options are poor value.
One of the biggest issues I've found with the site is the w/d process. My first w/d took approx 12 hours to hit my bank. Five years ago that would have been great (used to wait up to 5 days at weekends for my BF w/d's), but in the modern digital age and quick bank processes it's poor and will restrict me from using the site more in the future. I used instant bank transfer because I read some reviews saying Debit Card payments were slow, but it's still the issue of "processing" w.d's that takes the time.
All in all just an average experience which is sad to say because the one thing BF fails massively in is customer service, which is the poorest I've ever encountered from an established bookie. From the other comments Smarkets seem to have that nailed and that's very important, but to grow their site more, they need to improve lots of other things.
27 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Thanks for taking the time to share your feedback, we really appreciate you giving us a try.
Please note that due to the nature of the exchange being a peer to peer platform, liquidity will depend on other users and event popularity. This normally increases closer to the starting time of the event.
Regarding withdrawals, we understand the importance of speed and are reviewing our processes to improve this. For more details on the options available, we recommend checking our Payment Methods Comparison page - https://help.smarkets.com/hc/en-gb/articles/210006285-Payment-method-comparison
We’re glad our customer service made a good impression, it’s something we take pride in.
Thanks again for your review, and please reach out to us via email on support@smarkets.com if you have any queries, we will be more than happy to help you out.
Kind regards,
Jack
Smarkets Customer Experience Team
Absolute disgrace.
Absolute disgrace.
People should be able to spend their money as they please.
Closed my account without any explanation.
25 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Madrid,
Thank you for leaving a review. I apologise for this. If you believe this needs to be looked into further, please do reach out via email on support@smarkets.com to check this further
Kind regards,
Alice
Smarkets Customer Experience Team
Superb company
Superb company, 100% trustworthy, n o need to worry about your funds
21 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi there,
Thanks! Great to hear you're finding Smarkets enjoyable and trustworthy 👍
Didn't have to deal with an AI chat bot…
Didn't have to deal with an AI chat bot for ages and got an actual human who was able to help me with my withdrawal problem straight away and fixed it pretty much instantly.
21 de junho de 2025
Opinião espontânea
Resposta da Smarkets
HI Thomas
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Deleted expired card so I could…
Deleted expired card so I could withdraw to the new one - Alice was very quick sorting the problem
21 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Dave
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Quick response,onlive advisor solved my…
Quick response,onlive advisor solved my query very fast
16 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Jaroslaw,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
Support has been brilliant
Support has been brilliant, Sam in particular very good. Had a couple of needs to reach out initially and was helped immediately. Both on a Friday and Saturday night. Can't speak for long term use, but it's a great start.
Platform is super easy to use, UI very clear.
14 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi John,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
WARNING! SMARKETS WILL RESTRICT YOUR ACCOUNT IF YOU COMPLAIN!
This is a warning! If you complain about how bad Smarkets has become and some of its terrible business practices. Or if you complain about a member of its customer service staff. That member of staff will get your account restricted. It will restrict your account and accuse you of having personal and financial issues!
Be wary of complaining about Smarkets or risk your account being restricted.
13 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Hi Simon
I'm really sorry to hear about your experience, and I completely understand your frustration. You should always feel comfortable sharing honest feedback, and it’s important that concerns are listened to and handled fairly. While account restrictions can happen for different reasons, we understand how upsetting this must feel. If you’d like us to look into this further, please feel free to send an email to our support team — we’re here to help and ensure your concerns are properly addressed.
Kind regards,
Seb
Smarkets Customer Experience Team
Smarkets is solid – best exchange I’ve used
Been usin Smarkets for a while now and honestly its just easy. The site’s clean, runs fast and don’t have all the clutter or ads you get with some other places. The 2% commision is a big win – more money stays in your pocket.
I use it mainly for matched betting and laying off offers, and its been smooth. Odds are decent, markets settle quick, and withdrawls actually turn up without any fuss. Had to contact support once or twice and they was helpful too.
If your into betting smart or just want a reliable place to lay bets, Smarkets is defo worth it. 5 stars from me.
4 de junho de 2025
Opinião espontânea
Resposta da Smarkets
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
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