They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My query was answered promtly
My query was answered promtly and politely by an efficient operator.
31 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Support
Very efficient and supportive when it comes to resolving issues. Excellent customer service!
27 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi Tara
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
beware you can put in money but you can…
beware you can put in money but you can not take anything out its a scam
26 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Amazing customer support!
Amazing customer support and assistance, I have used the live chat multiple times and every time the agents have been so kind and helpful. I was helped by Shen today who was incredibly lovely and patient with my many questions, they clearly explained everything I wanted to know and really helped 😊
21 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service and found our agent helpful ☺️
Resposta da Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service.
I just joined smarkets but all I can…
I just joined smarkets but all I can say is that they are truly proffesional and gets you going in no time.. keep up the good work guys.
10 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi there,
Thanks! Great to hear you're finding Smarkets enjoyable 👍
Untrustworthy company - beware
Closed my account and kept my deposit soon after opening an account with them, citing that I potentially have a duplicate account. Customer service is slow and their procedures are concerning.
Be aware that you may lose any monies you deposit.
I will update once resolved, which I suspect will have to be via the gambling commission. Steer clear.
4 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
SCAM!!
SCAM!!! I have tried to place a bet, they accepted my deposit and then decided to suspend my account for more security checks (even though i have been through the full sign up process). most importantly, they took my money before suspending the account. Why not ask for the verification before accepting my money? i have tried to get into contact with them but the only why is through an extremely slow email process. Just use Betfair instead! :)
1 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Very efficient customer services…
Very efficient customer services (Alice) when processing a new form of withdrawal.
1 de maio de 2025
Opinião espontânea
Resposta da Smarkets
Hi James!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share! 😊
Great exchange
Website is easy to use and it's only two percent commission on any winnings I've never had any problems and I would say it's the best exchange out there.
24 de abril de 2025
Opinião espontânea
Resposta da Smarkets
Hi George!
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support! - Fran
They ban winning accounts and blame it…
They ban winning accounts and blame it on safer gambling how when am up you didnt active safer gambling when I was down only when am up its a way to close your account but they messed with the wrong person so I will see them on resolver
17 de abril de 2025
Opinião espontânea
Resposta da Smarkets
Hi Ricky Lee!
Sorry to hear this. We understand your frustration, but account reviews related to Safer Gambling are important and are there for your own wellbeing. If you’d like to discuss it further, please reach out to our team.
So after my first review
So after my first review, someone from Smarkets advises me to get in contact to discuss my circumstance and get some assistance with being hacked and my funds used. I didn't get to discuss anything as they immediately suspended my account to then spend 10 whole days just for them to send me the same copy and paste message about how they consider the funds to be used by me. A small discussion about my betting habits, device IP and location IP could all easily indicate that it wasn't me but they don't even give you a chance to plead your case, they just stonewall you. So what even is the point of someone replying to these reviews to appear like they're willing to help when they're not? Absolutely abysmal customer service. Do not trust them with your money if this is how they conduct themselves
15 de abril de 2025
Opinião espontânea
Resposta da Smarkets
Hi Nutta 2!
We're really sorry to hear about your experience and completely understand your frustration. It’s never our intention to make anyone feel ignored or unheard, especially in serious situations like this. We genuinely appreciate your feedback and will be passing it on to the relevant team to review how we handle these cases. If you're open to it, we’d still like to re-examine your case—please reach out again via email at support@smarkets.com
Terrible service gave me a 500 pound…
Terrible service gave me a 500 pound monthly deposit limit what good is that when it’s ment for trading.
14 de abril de 2025
Opinião espontânea
Resposta da Smarkets
Hi Jonathan
Thank you for your feedback, and I'm sorry to hear you're frustrated.
Deposit limits are set in line with our responsible gambling policy, but we understand that every customer’s needs are different — especially when using the platform for trading. If you believe your limit doesn’t reflect your financial circumstances, we’d be happy to review it with you.
Please feel free to get in touch so we can look into this further.
Kind regards,
Seb
Smarkets Customer Experience Team
User Friendly Platform for everyone
User Friendly Platform for everyone
10 de abril de 2025
Opinião espontânea
Resposta da Smarkets
Hi Kekunawela!
Thanks! Great to hear you're finding the platform user-friendly! 👍
Unable to log into account
I have been unable to log into my account for several months. Keeps displaying different messages. Now too many login attempts need to update password. Smarkets do not reply to any of my emails. The phone line is inactive and I cannot access chat because I cannot login. This is really annoying I do not have much in the account but cannot use it.
31 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi David
Sorry for the trouble. Your account is locked due to too many failed login attempts. Please reset your password. If you don’t get the email, check your spam or junk mail.
If you still require further assistance, please contact us at support@smarkets.com so we can check this further for you.
Smarkets team
Improve the app
Overall Smarkets is decent, however the app is terrible. They blame it on your device rather than fix the problem. All the people I know have the same timeout issues and all use different devices. I also have BF, Betdaq and Matchbook apps that just work, with no such issues. That and going down on major events are a problem
29 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi Darren! Thank you for your feedback! We’re sorry to hear about the issues you’ve experienced with the app. We’re always working to improve, and we appreciate you bringing this to our attention. We’ll pass your comments along to our team for further investigation. - Smarkets team
u guys dont have top 2 places for horse…
u guys dont have top 2 places for horse racing markets that has 8 or more horses and also have worse prices on greyhounds by 10% on avg compared to other exchange sites
27 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi Okok!
Thank you for your feedback! We appreciate you sharing your thoughts. We’re always working to improve and will take your comments about horse racing and greyhound prices into consideration as we continue to enhance our platform. Please contact us at support@smarkets.com so we can check this further for you - Smarkets team
I keep coming back to Smarkets
I've been with Smarkets a few years now.
I have used a number of other betting exchanges in the past but prefer Smarkets for the clean web interface it offers and the low rates of commission that it charges.
In addition, I've always found their support team very helpful and prompt to respond to any enquiries.
All, in all a great company to work with.
20 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi There
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Contacted their chat line
Contacted their chat line. Wasn't expecting any problems. They've always been pretty good and helpful. Had an issue with a withdrawal. It wasn't them not wanting to give money back, just the T&c of withdrawal is all. Anyway, soke to a lady called Alice and she immediately resolved the problem. 10 out of 10 for customer service! Well done Smarkets.
19 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi Mark
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
My question was answered clearly and…
My question was answered clearly and promptly. Was very quick the customer service to reply and taken care of fast. Really appreciate the help and how easy it was to solve this! Very, very happy with smarkets and will definitely tell friends to use your platform. Thanks again
16 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi Brett
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
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