They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I Have been betting with Smarkets for a…
I Have been betting with Smarkets for a few years and had no problems with them being genuine.
Just been on live chat regarding unsettle bet, issue resolved. Thanks Juhn
15 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi John
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
I like the better odds you get on this…
I like the better odds you get on this site,no brainer really,put the same money on to win more??.Withdrawals are fast and there is pleanty of markets to go at,
8 de março de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Resposta da Smarkets
Hi Rajiv
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Great and fast customer service
7 de março de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Great customer support!
Haven't had Smarkets for long but already really happy, I lost a bit of money due to an incorrectly voided bet and thanks to James this issue was resolved very quickly.
Very happy customer.
6 de março de 2025
Opinião espontânea
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Alice was very helpfull
3 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi there,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Watching races
Been using them for years, no bonus gimmicks , just been read other sites reviews all get bad reviews, and non have replied to there reviews like smarket have, only thing recently started wanting a £5 bet to watch horse racing, which isn’t a issue
1 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi Jeffrey
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful,
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
quick bet problemand accurate assistance.nice…
quick and accurate assistance.nice manner of agent
2 de março de 2025
Opinião espontânea
Resposta da Smarkets
Hi 22040153,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful,
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Yash
Smarkets Customer Experience Team
Closed account with out good reason (still had £540 guaranteed balance)
Questions the Smarket staff will NOT answer:
Can I see how you came to this conclusion to shut down my account, what figures did you use, you keep saying/acting like I did not have the funds to gamble and live on (will you please answer this question) . Also you did not account for money already guaranteed (£540 winnings) to be returned to my account.
There was no justification to close my account, other than get me back in the bookies (like with everyone else), only the big bookies benefit from this.
(Will you answer them now?)
Update:
Contacted the support as suggested below and they still REFUSE to answer my questions, just Fobbing me off, pure corruption this (what do you have to hide).
27 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Christopher!
Thanks for your feedback! We understand your frustration and apologize for any confusion. Due to privacy rules, we can't share specific details about account decisions, but we definitely take your concerns on board. Please reach out to our support team on support@smarkets.com and we will be able to check this further for you.
Kind regards,
Fran
interface is very cluttered unlike…
interface is very cluttered unlike betfair, withrawal times are very slow, market money is very low, lots of markets that have no money in them (why are they there) , all in all light years behind betfair
27 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Jajabink!
Thank you for your feedback. We’re sorry to hear about your experience. We’re continuously working to improve our platform, and your comments on the interface, withdrawal times, and market liquidity are valuable to us. We’ll take this into consideration as we strive to enhance our service.
Kind regards,
Fran
Resposta da Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Second time in a week
Second time in a week it’s down in the middle of the day when GB /IRE racing is on. Many positions open can’t manage them just have to eat it. Liquidity is also heinous. Have comission tier where you can only have 1500 bets a month but there is only €2 in each box so if you wanted 100 on something you would have to hve 50 bets. In essence you can only have 30 bets a month. Madness
20 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Noel,
Thanks for your review. Apologies for the unexpected downtime—we worked to resolve it as quickly as possible. We understand how frustrating this can be and appreciate your patience.
Regarding liquidity concerns, we’d be happy to look into this further. Please contact our Live Chat team with details of the specific events you’re referring to.
Best,
Alice
Smarkets Customer Experience Team
Balance drained, my account was locked with my funds inside, I had no choice than to take matters and report to my profile picture and my refund was done.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Vera,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Alice
Smarkets Customer Experience Team
Great customer service and choice of…
Great customer service and choice of markets
12 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
HI Reece
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Quick customer service + decent liquidity
Moved over to smarkets from matchbook after some (and still ongoing) horrific customer service, 3+ weeks to verify documents and wanting entire life history, previously liked the company now think its terrible.
Heard about smarkets from a few betting podcasts with their founder, tried it out, way smoother experience for verification of docs, better processes, liquidity is good not great but that's a given on some markets. Interface is also OK but not amazing but again as everything else has been very smooth and good customer service cannot complain.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Poor
Poor, but it's been poor for years. No 'real' customer service options. No phone numbers, no live chat (unless you are logged in - but what if you have a login issue?)
Emails aren't read properly.
I abandoned my account a few years ago. My wife has just done the same this week. There are much better options out there.
No wonder another exchange I use has overtaken Smarkets in liquidity on many events.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Customer,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Resposta da Smarkets
Hi Jonatan
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Smarkets
Over many years I have found the exchange very reliable and that it provides good liquidity in general on the Horse Racing markets.I have had only one issue which required contacting Customer Services and this was resolved promptly.I have never had any issues with regard to depositing and withdrawing cash and would recommend any punter wishing to get on,small or large to use the site in preference to bookmakers.
10 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi John
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of their way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
always answer your quearies quick and…
always answer your quearies quick and efficent, polite customer service and the website is easy to understand
5 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Unable to withdraw over £400 for weeks…
Unable to withdraw over £400 for weeks due to an issue on their end. Absolutely no urgency whatsoever. Take about 2 weeks to reply to emails and no number to call
4 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Reece ,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
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