They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had an issue with my 0% commission…
I had an issue with my 0% commission not being applied. It was dealt with by live chat in less than 5 minutes.
Thanks Shen. 👍
3 de fevereiro de 2025
Opinião espontânea
Resposta da Smarkets
H Mark,
Thank you so much for your kind review and for highlighting the excellent support provided by Shen.
We’re delighted to hear that you found the assistance helpful and efficient. Providing clear and straightforward support is what we aim for, and it’s wonderful to see this reflected in your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Issue after issue
Issue after issue
Can't get on odds, live feed issues, low liquidity. App is faulty most of the time.
Final straw was after sending you my bank statements you not only asked what my balance with other bookies was but demanded info on people who had paid money into my bank account. Ridiculously intrusive and you've got no hope of me agreeing to that.
Don't you dare blame regulations.
I'll never go near you again. You Don't deserve customers
30 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Customer,
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the account review process, as a regulated operator, we are required to conduct certain financial checks in line with compliance and regulatory obligations. We understand that these requests can feel intrusive, but they are necessary to ensure a safe and responsible betting environment.
We also regret to hear about the technical issues you’ve faced. If you’re open to discussing these further, please don’t hesitate to reach out to us at support@smarkets.com, and we’d be happy to assist.
Kind regards,
Alice
Smarkets Customer Experience Team
Very helpful
Very helpful, went out of their way to help with my issue.
24 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Ru,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of their way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Resposta da Smarkets
Hi Ru,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and efficient.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Alice
Smarkets Customer Experience Team
Awful
Awful. Tried twice to get in touch. No phone number so forced to use emails which go unanswered. Live chat only available to customers whose accounts are working (mine wasn't). Tried to get in via their sister company SBK and the instructions to use Live chat made no sense. They are not interested in customer services and judging by the responses on here all I will be told is to use the email address again.
22 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Customer,
Thank you for leaving a review. We’re sorry to hear about your experience and understand how frustrating it must have been to reach our support team.
While live chat is available for logged-in customers, we recognize that this can be challenging when experiencing account access issues. Our email team works to respond as quickly as possible, though during busy periods, replies may take longer than expected.
If your issue is still unresolved, please reach out again at support@smarkets.com, and we’ll do our best to assist you as soon as possible. We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Alice
Smarkets Customer Experience Team
Very helpful and gets straight to the…
Very helpful and gets straight to the point thank you miss Alice
17 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
H Jamal i,
Thank you so much for your kind review and for highlighting the excellent support provided by Alice.
We’re delighted to hear that you found the assistance helpful and efficient. Providing clear and straightforward support is what we aim for, and it’s wonderful to see this reflected in your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Nirvana
Smarkets Customer Experience Team
The worst of the 4 exchanges by far.
Terrible site.
Customer service is non existent. No phone number, and live chat isn't even available If you can't log on. Emails are rarely responded to.
On top of this, the site often goes down leaving you horribly exposed, and sometimes all the liquidity just "disappears" for no reason.
17 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Simeon,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be when support isn’t as accessible as expected. While our live chat is available for logged-in users, our email team works to respond as quickly as possible, though during busy periods, replies may take a little longer than usual.
If your issue is still unresolved, please don’t hesitate to contact us at support@smarkets.com, and we’ll be happy to assist further. We’re committed to ensuring a smoother experience for you going forward.
Kind regards,
Alice
Smarkets Customer Experience Team
Preferred exchange
Smarkets is the most intuitive of the betting exchanges. The site is well thought out and easy to navigate.
15 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi DRok,
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Easy to use,user friendly betting…
Easy to use,user friendly betting exchange
14 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Philip
Thank you very much for your review.
We are glad to hear you are enjoying your time with us!
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
The Best Betting Exchange
Brilliant betting exchange platform and excellent customer service.
14 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Not great
Not great, provide them every document under the sun proving you are using the platform for match betting purposes. Literally proved beyond all doubt and they still restrict your monthly deposits. Yet one "influencer" tweets about them and they lift their restriction immediately. Shows how much they value every day users. Of course they will say its to protect users and conform to regulations but when you've been asked to provide endless documents and you do so and youre given an extra £500 a month to deposit. It really makes you think whats the point. They heavily advertise towards match betters but then seemingly try to force them off of the platform. Makes zero sense.
14 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
HI Tyler
Thank you for leaving a review.
We understand processes like these can be frustrating and/or inconvenient, please accept our apologies, however they are a necessary part of our regulatory obligations.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
Opened an Account and could never gain…
Opened an Account and could never gain access. Eventually made contact with them and were informed my account had been suspended as the name on the account did not match.
I queried this and provided my Tax Bill and Driving Licence. I was then told that it was not that my name did not match it was that they could not verify my account and address.
I then had to send them a selfie holding my ID. I did this and this was still not enough as they stated they could still not verify my address.
I gave up and informed them I did not want to be a customer of Smarkets.
Avoid at all costs
4 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi customer,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
As a regulated company, we are required to verify documentation to ensure compliance with legal and regulatory standards. While we strive to make this process as smooth as possible, we understand that it can sometimes be frustrating. Your feedback highlights areas we can improve, and we’re reviewing our procedures to ensure they are as user-friendly as they can be within regulatory guidelines.
If you’d like to discuss this further or reconsider joining Smarkets in the future, please don’t hesitate to reach out to us at support@smarkets.com. We’d be happy to assist in any way we can.
Kind regards,
Alice
Smarkets Customer Experience Team
quick pay outs great odds
10 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Chris,
Thank you for your kind review! We’re delighted to hear you’ve enjoyed our quick payouts and great odds.
If there’s anything else we can assist you with, feel free to reach out via live chat or email at support@smarkets.com.
Wishing you a great day!
Kind regards,
Alice
Smarkets Customer Experience Team
Great support from these folks
Great support from these folks, always very quick to respond and super helpful in getting things resolved
10 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Hi Adrian,
Thank you so much for your kind review and for highlighting the excellent support provided by our team.
We’re thrilled to hear that you’ve found our responses quick and helpful in resolving your queries. Providing efficient and reliable assistance is a priority for us, and it’s fantastic to see this reflected in your experience.
If there’s anything else we can help with or if you have further feedback to share, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a great day!
Kind regards,
Alice
Smarkets Customer Experience Team
Even if they had my DNA they still would not verify me
Terrible company. Avoid the pain of dealing with them. I provided everything they asked and had been using them for years. Then they wanted proof of who I am but they still would verify me.
The question is if you can't verify me why won't you return the money deposited by me? After all you surely don't know where it came from.
5 de janeiro de 2024
Opinião espontânea
Resposta da Smarkets
Thank you for your review.
We are very sorry for the inconvenience.If you believe this needs to be looked into further, please do email us.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
Shen was very helpful
2 de janeiro de 2025
Opinião espontânea
Resposta da Smarkets
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Extremely frustrating and dishonest experience
My experience with Smarkets has been extremely frustrating. I deposited £330 into the platform for betting, and shortly after, my account was restricted without any clear explanation. Since then, they have made excessive and invasive requests for documentation, even after I provided everything they initially asked for, including all relevant bank statements.
Now, the company has gone as far as requesting bank statements from third parties, which is completely inappropriate and far beyond any reasonable verification requirement. It is evident that these practices are designed to make it difficult for customers to access their funds and to discourage withdrawals.
After researching further, I found numerous similar complaints from other users who have faced the same unfair tactics. It appears to be a recurring strategy by Smarkets to delay or deny payouts.
I strongly advise against using this platform. My experience has shown that Smarkets is unreliable and does not treat its customers fairly. I am in the process of escalating my case to regulatory authorities and hope they are held accountable for their unacceptable practices.
18 de dezembro de 2024
Opinião espontânea
Resposta da Smarkets
Thank you for leaving a review.
We understand processes like these can be frustrating and/or inconvenient, please accept our apologies, however they are a necessary part of our regulatory obligations.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
Got hacked..... proven, no support
Got hacked, complete dodgy bet was placed in the night I woke uo to see this immediately spoke to them, the ip address showed hacker was from Slough in London. They found his account in smarkets and suspended them, refused to sort my money back despite knowing it was a hack and who hacked me. Shocking support for a victim and as a result lost a customer.
25 de maio de 2024
Opinião espontânea
Resposta da Smarkets
Thank you for your review.
We are very sorry to hear about your situation to which we hope this has since been resolved.
Please do not hesitate to reach out to us via email on support@smarkets.com if you still require assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Customer Support Team
Excellent platform and customer service
Excellent platform and customer service
17 de dezembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi customer,
Thank you very much for your review.
We are glad to hear that you enjoy the platform and have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great support quick response no messing…
Great support quick response no messing around
14 de dezembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Richard,
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
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