They locked me out of my account without any warning. Now I cannot access my profile or log in at all and they are keeping all the money I had inside. Support has not helped me resolve this issue yet.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's another month, and I still haven't received my money, which you stated on your previous comment we do not, and cannot, simply 'keep' user funds. And in fact you have my funds still, after i sent... Ver mais
A empresa respondeu
Try and buy or sell and prices advertised not available. Bit of a con. Suspect this is just a site where they skim of pennies throughout the day. Take your bet then auto green out at a proper... Ver mais
A empresa respondeu
I had a problem with my account contacted customer service, emailed back and forth for about a week had my issue resolved in no time. Great service. Happy Customer
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Informações de contacto
Reino Unido
- support@smarkets.com
- smarkets.com
Informação importante
2,2
Mau
627 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Problem Solved
I had an issue regarding the removal of an old debit card. I spoke with Shen and they resolved the issue for me immediately and with minimal fuss.
12 de dezembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Graham,
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Smooth and very effective customer…
Smooth and very effective customer service!
5 de dezembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Annie,
Thank you very much for your review.
We are glad to hear that you have experienced smooth and very effective customer service.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Excellent support agent(s)
Excellent support agent(s)
The support agent (Alice), made sure I got all the information I needed to address my issue.
Nothing was too much trouble for her, she displayed a very high degree of knowledge, patience and professionalism
29 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Brian,
Thank you very much for your review.
We are pleased that our support agent, Alice, was able to solve your issue with knowledge, patience and professionalism.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Nirvana
Smarkets Customer Experience Team
Helpful employee who acted immediately…
Helpful employee who acted immediately and helpfully.
25 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Nick,
Thank you very much for your review.
We are glad to hear we were able to solve your issue quickly.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Quick and efficient live chat
I had a few problems on a particular day with several markets being incorrectly settled as losers when they weren't due to an error with the data providers. Smarkets were really quick to address this when I contacted them on live chat, and they refunded everything straight away on the chat with no problem. It was the first time I'd needed to use the live chat, and I was pretty impressed with both the speed of response, and the overall service compared to one or two other exchanges. It makes me happy to use them in the future, knowing that any difficulty will be handled quickly and professionally.
16 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Richard,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us and we were able to solve your issue quickly.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Im being robbed by smarkets
Im being robbed by smarkets, I have £100s on there and they've closed my account down, I've spent days messaging them then they ask for my ID I uploaded everything they ask for they ignore I contact them again and the same thing happens,they are the worst gambling company around... deposit at your own risk they are thieves
17 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Jay,
Thank you for your review.
We are very sorry for the inconvenience.IF you believe this needs to be looked into further, please do email us.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
User interface unclear
Doesn't really make it clear that even if you 'buy a bet', if someone doesn't take on your bet, it's effectively null and void. You do get your money back but I mean, come on.
6 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Pseudo,
Thank you for leaving a review.
For a bet to stand, it must be fully matched. Any unmatched part of the bet is cancelled when the market halts. You can find more information about this here: https://help.smarkets.com/hc/en-gb/articles/212729225-Matched-partially-matched-bets.
To avoid this in the future, I strongly suggest using the Time in Force feature. When placing a bet, you can enable Time in Force by clicking on the cog on the top right corner of the betslip. This will drop down a menu with several options. Selecting "Keep in Play" will keep the bet active even if it's unmatched. You can read more about our Time in Force features here: https://help.smarkets.com/hc/en-gb/articles/115003946591-Time-In-Force.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
They have frozen my account during the…
They have frozen my account during the biggest betting event of the year, when I have tens of thousands at stake, I am unable to see my bets, and there is no way to get in contact with them. Apparently, this is all for a "safer gambling" check! Tell me how I am being made safer here?
5 de novembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Gary,
Thank you for leaving a review.
We understand processes like these can be frustrating and/or inconvenient, please accept our apologies, however they are a necessary part of our regulatory obligations.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
It's a scam platform
It's a scam platform. It might let you use the platform for a few months but will then close the account and take all your money. I think the only good reviews are fake. It's impossible for anyone to rate this platform as 5 star! So many issues. the liquidity is poor and on a number of occasions, winning trades have been voided and money returned. I can't voice my frustration enough.
30 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Renaud,
Thank you for leaving a review.
We understand processes like these can be frustrating and/or inconvenient, please accept our apologies, however they are a necessary part of our regulatory obligations.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
AVOID at all costs
No warning of having to jump through numerous hoops for verification of account on sign up or before you make a deposit, once you make a deposit its whoosh, your account is left in limbo with you unable to have a bet or withdraw any funds that you have been conned into deposting because of this lengthy list of demands imposed on you to satisfy SMARKETS verification process.
Got on to the live chat and the agent couldnt be bothered, he just copied n pasted the list of demands into the chatbox and refused to answer any of questions, extremely unhelpful.
So now i will have to waste time and money on gathering the various documents required to get the account unlocked, something i have not had to do with other online bookmakers.
AVOID this company at all costs
29 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Ian,
Thank you for leaving a review.
We understand processes like these can be frustrating and/or inconvenient, please accept our apologies, however they are a necessary part of our regulatory obligations.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
Exceptional service and fast withdrawals
So far, I’ve absolutely loved using Smarkets as my go-to exchange. Low commission, the customer service is top-notch—much better than any bookmaker or exchange I’ve used, with responses that are often instant. Withdrawals are usually processed instantly, and the team is always quick and helpful whenever I've requested a market.
23 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi, we are glad to hear you are enjoying your experience with us. Should you have any concerns please do not hesitate to reach out to us at support@getsbk.com
brilliant service been using these for…
brilliant service been using these for years, always ready to answer questions
19 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Richard,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us!
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
only rarely use it as a back up…
only rarely use it as a back up exchange incase betfair goes down , interface is to hard as its only match odds showing , goal markets you got to click on each game then scroll for goal market , then click add to favourites , where as betfair you can just get them all up in one click , shame rarely
17 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Carl,
Thank you very much for your review.
We always want to ensure we have a great betting experience for our users. I ask you to email us on support@smarkets.com with your feedback and any other details you may have to into this this further for you.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Customer Support Team
Still questions to be answered
Having used all the betting exchanges, I have a few questions about Smarkets.
1- Am I betting against a market maker or another punter?
2- Sometimes it feels I am at the back of the queue compared to betfair. Are the market makers waiting until a price is cleared on Betfair before accepting my bet?
3- Are the market makers guilty of leaving a larger spread than betfair? Is this just greedy behaviour?
It's a good site, but I want my trades and bets to be taken just as quickly as betfair and at the moment this is not happening. I can understand if it was large amounts of money involved, but often it is just a couple of quid that is not being taken. If Smarkets can solve this, then surely the liquidity will follow.
4- It's lacking 3rd party software like a Bet Angel for example. Are there plans to rectify this, as surely this is counter productive for liquidity.
I do find the text size on mobile a bit small, but I feel quite supportive to smarkets. I hope they can sort out the liquidity
15 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi, We would like to chat with you with regards to your queries with us. Can you provide us with your customer ID at support@smarkets.com so that we can reach out?
Traded many years
Have traded with this co for a few years now and have to say they are excellent. Customer service is great and payouts and withdrawals are easy.
12 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Mr Anthony,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us!
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Any Problems
Any problems are solved quickly and efficiently through the live chat.
8 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us and your problems are being solved effectively via our support.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Great site
Alice was very responsive and helpful, I've never had a bad experience with Smarkets in the 4/5 years I've been using their site
3 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Billy,
Thank you very for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Effective text chat on Smarkets, recommend
Had a great and fair fast, compared to Betfair, text chat about depositing, withdrawing and how to avoid/lessen the chance of an account review when depositing and betting. I would've liked the company to be more helpful with discussing how safer betting account reviews could be lessened, or what to expect in general. Was a very to the point and helpful conversation overall, I do recommend this mode of contact with Smarkets.
3 de outubro de 2024
Opinião espontânea
Resposta da Smarkets
Hi SteveGR,
Thank you for your review.
We are glad to hear you are enjoying your time with us on Smarkets.
As we are a regulated company, we do of course need to conduct wellness checks on users. We can understand this can be a frustrating and disappointing process to under-go.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Positive Experience with Smarkets: Low Commissions and Amazing Support
The overall experience with Smarkets has been very positive. The support is amazing, and the range of markets offered is incredible. The commission charged is the lowest in the market, which helps increase profits.
29 de setembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Paulo,
Thank you for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Alice from customer services was…
Alice from customer services was excellent sorting out my data entry issue. Very effective and efficient service. Would highly recommend them.
28 de setembro de 2024
Opinião espontânea
Resposta da Smarkets
Hi Luke,
Thank you for your review.
We are glad to hear you are enjoying your time with us on Smarkets.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
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