Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais
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Leia as opiniões dos outros
Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Informações de contacto
3,9
Bom
402 opiniões
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Delivery took slightly longer than…
Delivery took slightly longer than advised. Item was in perfect condition and packaged well.
11 de abril de 2024
Fantastic website!
Fantastic website with a vast amount of products to choose from.
Great quality items.
Easy to order and very fast delivery.
Definitely recommend.
4 de março de 2024
Delighted with all aspects of this…
Delighted with all aspects of this order, from ordering to delivery and setting up the travel cot.
18 de fevereiro de 2024
Resposta da Smart Kid Store
Dear Sarah
Thank you for your feedback and we are pleased to hear that you were happy with the service.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Got through on the phone straight away…
Got through on the phone straight away which is always a good sign, really helpful and knowlegable operator, easy to purchase with payment plans, quick delivery
16 de fevereiro de 2024
Opinião espontânea
Resposta da Smart Kid Store
Dear Sarah
Thank you for providing your feedback and we are pleased that you were happy with the overall experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Resposta da Smart Kid Store
Dear Leann
Thank you for your feedback and pleased that you found the website easy to use.
Please let us know if we can be of further assistance.
Kind regards
The Customer Service Team
Resposta da Smart Kid Store
Dear Dumitru
Thank you for writing your review and we are pleased that you are happy with your purchase.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Very happy with my order.
Very happy with my order.
Delivery was on time and respectful delivery person.
5 de fevereiro de 2024
Resposta da Smart Kid Store
Dear Dawn
Thank you for taking the time to provide your feedback and we are pleasedx that you were happy with the service.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Still have no received my order
Still have no received my order. I have emailed and they told me it was end of Jan. now it’s the beginning on Feb. I ordered it on the 3rd of Jan.
31 de janeiro de 2024
Opinião espontânea
Resposta da Smart Kid Store
Dear Vicky Williams
Thank you for taking the time to write your review and we are sorry that you are not happy with the delivery timescale. We can see that the item you ordered was a pre-order and that you then selected the free no rush delivery option and we have provided you with an update around the availability and delivery timescale.
Kind regards
The Customer Service Team
Super quick delivery
29 de novembro de 2023
Smart kid store
I bought a sensory play set for my grandson who is showing traits of autism, this little set should be ideal for him.
16 de novembro de 2023
Good price and discount
15 de novembro de 2023
Resposta da Smart Kid Store
Dear Sally Middleton
Thank you for posting your review, we can see that the item you ordered is a pre-order for when it arrives back in stock on the 6th December, it will then be sent out to you
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
We can now see that this item was delivered on the 8th December as per the timeframe on the order.
Kind regards
The Customer Service Team
Brilliant experience
Brilliant experience, easy to purchase, quick delivery, good communication
9 de novembro de 2023
Opinião espontânea
Terrible
Terrible. I am still waiting for my order. It was placed 20 working days ago. I don’t have any response when I will be receiving it. The web page says between 5-10 business days and still nothing. Very disappointed. Not recommended. I am wondering if I ever going to received or it will be a total scam
14 de novembro de 2023
Opinião espontânea
Resposta da Smart Kid Store
Hi Lucia
Thank you for taking the time to post your review and we are sorry that you are not happy with the service. We can see that you selected the free no rush delivery which takes the delivery timescale up utnil this coming Friday. As per the tracking provided the item is at your local delivery depot and will be delivered within the timescale provided
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
I am still waiting my delivery and I…
I am still waiting my delivery and I ordered it online on 17 of October, and when I called, they said today and I still didn't get my delivery
17 de outubro de 2023
Resposta da Smart Kid Store
Dear Roxana Hurtado
Thank you for taking the time to post your review and we are sorry that you are not happy with the delivery. We can see that this was dispatched within the timescale shown and delivery attempted. As thee courier couldn't deliver the item was taken to a local Dpd drop off shop but was not collected and therefore sent back to us. Despite this I can see that this was sent back out to you free of charge and that you know have the item.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
It was just good
5 de setembro de 2023
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