James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais
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Leia as opiniões dos outros
My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais
Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais
You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais
Informações sobre a empresa
Escrito pela empresa
SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.
Informações de contacto
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, Austrália
- 1300 404 171
- team@smilepath.com.au
- smilepath.com.au
4,5
Excelente
820 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product
Great product, whatever you do, do the free 1 on 1 makes life so much easier !
10 de fevereiro de 2026
Opinião espontânea
Resposta da SmilePath
Thanks so much! So glad the free 1-on-1 guidance simplified everything. Appreciate you choosing Smilepath!
Great Experience
My 1st phone experience with Jamie was wonderful. She was not pushy at all and she was there to help answer all my questions.
I'm nearly at the end of my treatment and I can see my teeth moving nicely. The aligners are very comfortable and easy to use. I highly recommend the night aligners as it gives you a slight lisp if you had to work with them in.
I've even purchased the teeth whitening system which I also love.
Once I finish my treatment and get my very end result, I'll be referring my friends.
Great company to deal with.
11 de fevereiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for the amazing review and for trusting Smilepath! We're thrilled your teeth are moving beautifully, the aligners feel comfy (and the night option keeps things discreet), and you're loving the whitening kit too. Can't wait for your final results—excited to have you referring friends!
I have been going back and forth with…
I have been going back and forth with the impressions and so far the chat has been very helpful and replying promptly.
11 de fevereiro de 2026
Opinião espontânea
Resposta da SmilePath
Thanks so much! Thrilled the chat has been prompt and supportive with your impressions. Hang in there—your perfect Smilepath journey is almost ready!
THE BEST CUSTOMER SUPPORT
So far so good just heading into my fourth aligner soon, customer support is amazing… always around to answer questions
9 de fevereiro de 2026
Opinião espontânea
The video session was very helpful
Just completed the video session which was very helpful. The person assisting me gave very clear instructions and demonstration of the mould impression process to make it easier. I look forward to receiving my night mouth guard soon.
5 de fevereiro de 2026
Opinião espontânea
Speedy response
Speedy response. Answer straight to the point. Super helpful, very satisfied.
4 de fevereiro de 2026
Opinião espontânea
Awesome communication on a step by step…
Awesome communication on a step by step process of how to do the teeth impressions
3 de fevereiro de 2026
Opinião espontânea
Smilepath were very easy to work with.
Smilepath were very easy to work with.
2 de fevereiro de 2026
Opinião espontânea
Alex was extremely helpful thank you.
Alex was extremely helpful thank you.
2 de fevereiro de 2026
Opinião espontânea
Very good product and affordable price
Very good product and affordable price. Staff Oliver provided me 5 star service!
31 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with our product and found it affordable. We’re especially glad Oliver could provide you with 5-star service—your kind words will definitely be passed on to him.
Thanks for choosing Smilepath!
Thanks for all the help today Alex
Thanks for all the help today Alex! It’s been a few months trying to get the impressions right and you’ve really helped us out. Appreciate it.
31 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you so much for your kind words! We’re really glad Alex could support you and help get the impressions right after all that time. We know that process can be challenging, so it’s great to hear his help made a real difference.
We truly appreciate your patience and are happy to have helped you move forward!
Great support
Had a great experience with Oliver doing the impressions over video call - really detailed, patient instructions. Excited for next steps (:
30 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for your great feedback! We’re so glad to hear you had a positive experience with Oliver and that his detailed, patient instructions made the video call smooth and helpful.
We’re excited for you as well and look forward to supporting you in the next steps of your Smilepath journey!
Patrick was very helpful and patient
Patrick was very helpful and patient. Highly recommend. Thanks Patrick!
29 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for the lovely feedback and recommendation! We’re so pleased to hear that Patrick was helpful and patient throughout your experience. We’ll be sure to pass on your thanks to him.
We truly appreciate your support and recommendation!
Patrick was very helpful and patient…
Patrick was very helpful and patient with me. I appreciated his advice about taking the impressions.
29 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for your kind feedback! We’re delighted to hear that Patrick was helpful and patient, and that his advice made the impression process easier for you. We’ll be sure to pass on your appreciation to him.
Thanks for choosing Smilepath—we’re glad we could support you along the way!
The whole journey was smooth and easy
The whole journey was smooth and easy. These aligners actually work good for the price that it is and my teeth are looking so much better. Thank you smile path
15 de maio de 2025
Opinião espontânea
Resposta da SmilePath
Thank you for your wonderful feedback! We’re so happy to hear that your journey with Smilepath has been smooth and easy, and that you’re seeing great results with your aligners. Knowing they’ve worked well for you and delivered real value truly means a lot to us.
Thank you for choosing Smilepath—we’re thrilled to be part of your smile transformation!
DO NOT waste your money
DO NOT waste your money. This company has no idea what they’re doing, 0 support or care once they have your money. I had to follow up every step of the way with 0 information on what the next steps would be, how long they would take or what was holding them up. They never informed the dentist so I had to book my own scans (which cost extra) they never sent the tools for the teeth images and told me to just use my fingers. They never even told me that I needed to upload images in order to receive my aligners they just let me sit around waiting for a week until I followed them up. They also continue to harass me with marketing even though I’ve already purchased the aligners.
28 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how frustrating this has been for you. This is not the level of communication or support we aim to provide.
Clear guidance around next steps, timelines, and required uploads is extremely important, and we understand how disappointing it must have felt to be left waiting or having to follow up repeatedly. We also apologise for any confusion around scans, image submissions, and for the inconvenience caused if marketing messages continued after your purchase.
Your feedback has been shared with our operations and support teams so we can address these gaps and improve our process going forward. We would really appreciate the opportunity to look into your case personally and make things right.
Please reach out to us at team@smilepath.com.au
with your order details, and a senior member of our team will assist you directly.
Thank you again for bringing this to our attention.
Didn’t listen
Oliver didnt listen to me. And this is my third time doing this. The instructions were fine but I’ve already done this before so very unnecessary. I told him the tray was too small and he made me do it anyway
27 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for taking the time to share your experience. We’re sorry to hear that you felt your concerns weren’t fully listened to during your appointment. That’s certainly not the experience we want for our customers—especially when you’ve already been through the process before.
We appreciate your feedback regarding the tray size and instructions, and we’ll be sharing this with our team to ensure we’re more flexible and attentive in similar situations going forward. If you’re open to it, we’d really like the opportunity to review this further and assist you. Please feel free to reach out to our support team directly.
Thank you again for your honest feedback.
Oliver was GREAT
Oliver was GREAT! Gave clear instructions and information, was friendly and kind! Very helpful, explained clearly and easy to understand. Got impressions complete! Hallelujah!
27 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for the fantastic review! We’re so happy to hear that Oliver provided clear, friendly, and easy-to-understand guidance—and even happier that your impressions are complete. Hallelujah indeed!
Thanks for choosing Smilepath!
Oliver was helpful in making sure my…
Oliver was helpful in making sure my impressions were done correctly.
26 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for your feedback! We’re glad to hear that Oliver was helpful in ensuring your impressions were done correctly. Providing clear guidance and support is important to us.
If there’s anything we can do to make your experience a 5-star one next time, please don’t hesitate to let us know.
Clear and concise instructions
Clear and concise instructions. Thank you for your assistance Oliver. Best regards, Inga
26 de janeiro de 2026
Opinião espontânea
Resposta da SmilePath
Thank you for your kind feedback! We’re delighted to hear that Oliver provided clear and concise instructions and was able to assist you effectively. We’ll be sure to pass on your appreciation to him.
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