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SmilePath Opiniões 

820
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais

Classificada 5 em 5 estrelas

My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais

Classificada 5 em 5 estrelas

Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais

Classificada 2 em 5 estrelas

You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais

Informações sobre a empresa

  1. Fabricante de cosméticos

Escrito pela empresa

SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

820 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 27% das suas opiniões negativas

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4,5

Todas as opiniões

(820)

180 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I was having trouble getting help via…

I was having trouble getting help via email, so I entered into a chat via the website and Ele was super helpful. He responded so quickly and got the problem sorted for me within minutes! Thank you Ele!

31 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

5 star experience

I had a really positive experience with SmilePath and would happily rate them 5 stars. The entire process was smooth, simple, and easy to follow from the beginning. Everything was well explained, and I always felt confident about each step.
I’m very happy with the progress I’ve made so far, and the results are exactly what I was hoping for. It’s been a convenient and straightforward journey, and I’d definitely recommend SmilePath to anyone thinking about using clear aligners.

26 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Will not work do not trust

This is a honest review from someone who has completed the process. Not someone who has just started and signed up like most reviews on here.
I have completed smilepath night time aligners not once not twice not 3 times not 4 times but 5 TIMES. And all 5 times it has done Absolutely NOTHING. except this last 5th time it has created a horrible gap I never had before next to my front main tooth. The 1st time I went through the process I had to wear step 1 for 10 hours every night for 10 days. Until I finished step 20. It didn't work so smilepath said I needed what they say are refinements. Which just means do it all again. This went on for 5 times doing smilepath. This process went on for 3 years when they say it takes 6 months. why you say did you keep doing it 5 times. because smilepath would not refund me my money even though they could clearly see there product did not work everytime I sent back my new teeth impressions. And everytime I kept hoping maybe it would work this time. But nope I went through the complete process 5 TIMES and it did nothing but now it has left a horrible gap next to front tooth which is clearly seen by people, looks horrible and food gets caught in. A gap smilepath aligners created which i never had before. My teeth were not even that bad I just wanted my 2 front middle main teeth a bit straighter as they were slightly crooked/bucked. But smilepath aligners did not do a single thing. This has been a waste of my money and 3 years of my time. Do not trust this company. Smilepath aligners do not work. You will just be left with heartach and stress. I am looking into my options with fair trading as smilepath has done me wrong.

10 de fevereiro de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

We’re truly sorry to hear about your experience and the frustration this has caused over such a long period of time. We understand how concerning it must be to feel that your treatment did not deliver the expected results, and especially regarding the gap you’ve mentioned.

This is certainly not the outcome we aim for, and we take feedback like yours very seriously. While many customers achieve successful results, we recognise that some cases can be more complex.

We would genuinely like the opportunity to thoroughly reassess your case and address your concerns, particularly regarding the changes you’ve experienced. Please contact us at team@smilepath.com.au with your details so our clinical and support teams can prioritise your case and work towards a suitable resolution.

We appreciate you sharing your honest feedback, and we’re committed to doing our best to make this right.

Classificada 5 em 5 estrelas

IMPRESSIONS

It was such a smooth assistance from Patrick especially this is my 3rd time doing the impressions. To be honest, it wasn’t easy to do impressions through videocall but it was a smooth process and I got it right this time.

17 de março de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you so much for your thoughtful review!

We’re really glad to hear that your experience with Patrick was smooth and supportive, especially on your third attempt. We understand that doing impressions over a video call can be a bit challenging, so it’s great to know Patrick was able to guide you through successfully this time.

We truly appreciate your patience and trust in Smilepath, and we’re excited to continue supporting you on your smile journey!

Classificada 2 em 5 estrelas

Fustrating

Fustrating, time consuming and they take your money and invoice you then make it difficult to get started.

Ive used them for clear alligners over 1.5yrs. I ended up getting my dentist to send through oralscan of my teeth as the pack they send you is too rough on your teeth and really pulls at them if you leave it on 20secs too long.

The aligners do work but over the 10days each alligner stretches a fair amount, which isnt too bad but makes the next set hurt when you put them in.

Retainers are the same, they say you could make them last a year, and you COULD by therory but they are usually unproductive after 2 to 3 weeks tops as they are too loose to even hold teeth in new place.

I go through about 8 sets every 6months and no i dont grind my teeth.

Id appreciate customer service to be a little less robotic/templated responses and id appreciate if theyd read the emails properly and not make things so difficult sometimes.

It is probably the last time i will go through them for retainers and will go through my dentist instead for a higher quality retainer that last longer and costs less because its not getting replaced so much.

8 de março de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you for taking the time to share your detailed feedback — we’re really sorry to hear about your experience and understand your frustration.

We sincerely apologise for the difficulties you faced with getting started, the impression process, and the level of communication you received. This is not the experience we aim to provide, and your comments around responsiveness and support are being taken seriously.

We also appreciate your feedback regarding the fit and durability of the aligners and retainers. While many customers do see positive results, we understand that individual experiences can vary, and your concerns about comfort and longevity are important for us to review and improve.

We’d really like the opportunity to look into your case further and see how we can assist or provide a suitable resolution. Please reach out to us at team@smilepath.com.au with your details so our team can review your history and address your concerns properly.

Thank you again for your honest feedback — it helps us improve our products and services.

Classificada 5 em 5 estrelas

Robust retainers

Retainers have been extremely robust and have lasted much longer than previous retainers from other brands. Very strong retainer that has kept my teeth in shape!!

5 de março de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you for the fantastic feedback! We're thrilled our retainers have proven so robust and long-lasting—keeping your teeth perfectly in shape is exactly what we aim for. Grateful for your review!

Classificada 5 em 5 estrelas

It was easy to understand John

It was easy to understand John. Good with the instructions. It was a great experience.

28 de fevereiro de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you! So glad the impression step felt easy and thorough. Looking forward to your straighter smile with Smilepath!

Classificada 5 em 5 estrelas

Eli has been extremely helpful in…

Eli has been extremely helpful in making sure my impressions are good enough to use to make my aligners. Great advice and customer service. I am looking forward to starting my treatment with Smilepath

26 de fevereiro de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you for the wonderful feedback! We're thrilled the guidance made your impressions spot-on and you're excited to begin treatment. Can't wait to help you get that confident Smilepath smile!

Classificada 5 em 5 estrelas

Zoro guided me through the impression

Zoro guided me through the impression, and he was really nice and patient. The impressione went well, I coudn't have done it by myself

26 de fevereiro de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thanks so much! Delighted the advice and support ensured perfect impressions. Excited for your aligner journey with us!

Classificada 4 em 5 estrelas

Incisor Impressions Video Chat Review

I had my incisor impressions video call today with John. I was unfortunately late to our chat as I accidentally put the video chat time in my phone as 5pm when it was at 4pm. Oops! John was very clear with his instructions and guided me through every step of the process (working with the putty and making my moulds). He had good attention to detail and was able to tell me what needed to be corrected with each subsequent mould, and in the end I ended up doing 3 moulds. John was very patient and attentive. The only thing I did not like was at the end of the session John sent me an email with links to various platforms to review my experience and asked me to make my reviews while still on video chat with him. I politely let him know that I would complete a review of my experience outside of the video chat (I think asking a customer to write a review while on video chat is not appropriate and is a high pressure way of garnering positive feedback). My review is for my experience thus far (placing my order, scheduling my video call, and creating my incisor impressions via the video call) and not for the final product as I have not yet received my mouth guard as I have just completed my video call and still have to mail my incisor impressions.

17 de fevereiro de 2026
Opinião espontânea
logótipo da SmilePath

Resposta da SmilePath

Thank you for your honest review and for sharing your experience! We're thrilled John’s clear, patient guidance made the incisor impressions straightforward despite the extra moulds, and we're truly sorry the end-of-session review request felt inappropriate—we'll take that feedback on board to improve. Excited for your custom mouth guard to arrive and protect that smile—feel free to reach out if you need anything!

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