James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais

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Leia as opiniões dos outros
My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais
Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais
You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais
Informações sobre a empresa
Escrito pela empresa
SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.
Informações de contacto
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, Austrália
- 1300 404 171
- team@smilepath.com.au
- smilepath.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Loved my experience
Super helpful video call so you can’t mess up your impressions! Highly recommend!! :)
Good support with Video Call
Good support received with taking impressions.
The video session was helpful and easy…
The video session was helpful and easy to follow along. Recommended.
Very patient and reliable.👍
I was having trouble getting help via…
I was having trouble getting help via email, so I entered into a chat via the website and Ele was super helpful. He responded so quickly and got the problem sorted for me within minutes! Thank you Ele!
5 star experience
I had a really positive experience with SmilePath and would happily rate them 5 stars. The entire process was smooth, simple, and easy to follow from the beginning. Everything was well explained, and I always felt confident about each step.
I’m very happy with the progress I’ve made so far, and the results are exactly what I was hoping for. It’s been a convenient and straightforward journey, and I’d definitely recommend SmilePath to anyone thinking about using clear aligners.
Will not work do not trust
This is a honest review from someone who has completed the process. Not someone who has just started and signed up like most reviews on here.
I have completed smilepath night time aligners not once not twice not 3 times not 4 times but 5 TIMES. And all 5 times it has done Absolutely NOTHING. except this last 5th time it has created a horrible gap I never had before next to my front main tooth. The 1st time I went through the process I had to wear step 1 for 10 hours every night for 10 days. Until I finished step 20. It didn't work so smilepath said I needed what they say are refinements. Which just means do it all again. This went on for 5 times doing smilepath. This process went on for 3 years when they say it takes 6 months. why you say did you keep doing it 5 times. because smilepath would not refund me my money even though they could clearly see there product did not work everytime I sent back my new teeth impressions. And everytime I kept hoping maybe it would work this time. But nope I went through the complete process 5 TIMES and it did nothing but now it has left a horrible gap next to front tooth which is clearly seen by people, looks horrible and food gets caught in. A gap smilepath aligners created which i never had before. My teeth were not even that bad I just wanted my 2 front middle main teeth a bit straighter as they were slightly crooked/bucked. But smilepath aligners did not do a single thing. This has been a waste of my money and 3 years of my time. Do not trust this company. Smilepath aligners do not work. You will just be left with heartach and stress. I am looking into my options with fair trading as smilepath has done me wrong.

Resposta da SmilePath
IMPRESSIONS
It was such a smooth assistance from Patrick especially this is my 3rd time doing the impressions. To be honest, it wasn’t easy to do impressions through videocall but it was a smooth process and I got it right this time.

Resposta da SmilePath
ele was great very clear and helped me…
ele was great very clear and helped me go through the impressions

Resposta da SmilePath
Fustrating
Fustrating, time consuming and they take your money and invoice you then make it difficult to get started.
Ive used them for clear alligners over 1.5yrs. I ended up getting my dentist to send through oralscan of my teeth as the pack they send you is too rough on your teeth and really pulls at them if you leave it on 20secs too long.
The aligners do work but over the 10days each alligner stretches a fair amount, which isnt too bad but makes the next set hurt when you put them in.
Retainers are the same, they say you could make them last a year, and you COULD by therory but they are usually unproductive after 2 to 3 weeks tops as they are too loose to even hold teeth in new place.
I go through about 8 sets every 6months and no i dont grind my teeth.
Id appreciate customer service to be a little less robotic/templated responses and id appreciate if theyd read the emails properly and not make things so difficult sometimes.
It is probably the last time i will go through them for retainers and will go through my dentist instead for a higher quality retainer that last longer and costs less because its not getting replaced so much.

Resposta da SmilePath
Robust retainers
Retainers have been extremely robust and have lasted much longer than previous retainers from other brands. Very strong retainer that has kept my teeth in shape!!

Resposta da SmilePath
It was easy to understand John
It was easy to understand John. Good with the instructions. It was a great experience.

Resposta da SmilePath
Excellent service from Ele
Excellent service from Ele. Answered all my questions and was very helpful.

Resposta da SmilePath
Eli has been extremely helpful in…
Eli has been extremely helpful in making sure my impressions are good enough to use to make my aligners. Great advice and customer service. I am looking forward to starting my treatment with Smilepath

Resposta da SmilePath
Zoro guided me through the impression
Zoro guided me through the impression, and he was really nice and patient. The impressione went well, I coudn't have done it by myself

Resposta da SmilePath

Resposta da SmilePath
Incisor Impressions Video Chat Review
I had my incisor impressions video call today with John. I was unfortunately late to our chat as I accidentally put the video chat time in my phone as 5pm when it was at 4pm. Oops! John was very clear with his instructions and guided me through every step of the process (working with the putty and making my moulds). He had good attention to detail and was able to tell me what needed to be corrected with each subsequent mould, and in the end I ended up doing 3 moulds. John was very patient and attentive. The only thing I did not like was at the end of the session John sent me an email with links to various platforms to review my experience and asked me to make my reviews while still on video chat with him. I politely let him know that I would complete a review of my experience outside of the video chat (I think asking a customer to write a review while on video chat is not appropriate and is a high pressure way of garnering positive feedback). My review is for my experience thus far (placing my order, scheduling my video call, and creating my incisor impressions via the video call) and not for the final product as I have not yet received my mouth guard as I have just completed my video call and still have to mail my incisor impressions.

Resposta da SmilePath
John was easy to follow and understand.

Resposta da SmilePath
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