Ordered on the 17th of June and yet to receive item. Email communication is poor and after being told item will be sent that day i wait a week to be told it wasn't and will be that day, then Friday to... Ver mais
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Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post. Pouch packaging appears to be OEM. Clear outer sleeve and all pouch seals intact. Includes Gr... Ver mais
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They accidently sent me the wrong packet, but they sorted it out by sending the pack I wanted and let me keep the other pack, always fastest delivery, fair prices, can recommend this shop
A empresa respondeu
Smokcigs are the fastest service you can get. The only disappointing thing is things are often out of stock, but other than that this is a legitimate site with fantastic fast service
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Informações sobre a empresa
Escrito pela empresa
Smokcigs is an Australian online tobacco store offering a wide range of premium cigarettes, flavoured cigarettes, roll tobacco and accessories at competitive prices. We stock popular international and Australian brands including Marlboro, Double Happiness and Manchester. Every order includes FREE EXPRESS SHIPPING via Australia Post, with most deliveries arriving within 1–2 business days. Our team is available via WhatsApp and email, and we back every order with a 100% satisfaction guarantee and a 30-day return policy. This website is strictly for adults aged 18 and over.
Informações de contacto
4,4
Excelente
29 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Ordered on the 17th of June and yet to…
Ordered on the 17th of June and yet to receive item. Email communication is poor and after being told item will be sent that day i wait a week to be told it wasn't and will be that day, then Friday told not sent and out of stock still no reply. Have been a frequent customer for a year and doesnt seem to bother them
14 de julho de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Lou, we're really sorry for the frustration and delay you've experienced - this isn't the level of service we want for a loyal customer of a year, and we understand why you're upset. Please reach out to us directly on WhatsApp at +61 451 191 382 so we can sort out your order and get it to you as quickly as possible. Thank you for your patience, and we're determined to make this right.
*Update : After investigating, it seems that we did not receive any emails from you - and you haven't responded to any of ours requesting for further information in order to send a replacement parcel. We have contacted your number to solve this case.
Good shop
They accidently sent me the wrong packet, but they sorted it out by sending the pack I wanted and let me keep the other pack, always fastest delivery, fair prices, can recommend this shop
13 de julho de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Dane, thank you so much for the great review and your understanding! We're glad we could sort out the packet mix-up quickly and that you got to keep the extra pack as a small thank-you. We really appreciate you highlighting our fast delivery and fair prices - it means a lot to us. Thanks again for recommending Smokcigs, and we look forward to serving you again soon!
Very Quick Service
Smokcigs are the fastest service you can get. The only disappointing thing is things are often out of stock, but other than that this is a legitimate site with fantastic fast service
22 de junho de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Marcus,
Thank you so much for the 5-star review and for highlighting our fast service!
We really appreciate your feedback regarding our stock levels as well. We are actively working to improve our inventory management so that your favorite items are more consistently available. Thanks for choosing us, and we hope to see you again soon!
Best regards,
The Smokcigs Team
Fantastic experience from start to finish
Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding communication throughout the entire process.
A special mention goes to Chris in customer service, who went above and beyond. When my preferred product was unavailable, he proactively reached out, presented alternative options, and guided me through the process, all in a timely, genuinely friendly manner.
Highly recommended, you won't be disappointed!
5 de junho de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Demian, thank you so much for this wonderful review! 🌟
We're absolutely delighted to hear you had a fantastic experience from start to finish. Providing excellent quality products at competitive prices, with fast delivery, is something we work hard at every day, so it means a lot to know it's being noticed!
We'll be sure to pass your kind words on to Chris. He truly is a fantastic member of our team, and it's great to hear he was able to help find the right solution for you in such a friendly and proactive way.
Thank you for your recommendation. We look forward to serving you again soon!
Warm regards,
The Smokcigs Team
Excellent online service
Really fast delivery and exactly what I asked for.
11 de março de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Gemma, really glad to hear it. Thank you for your continued support!
Excellent prices and super fast…
Excellent prices and super fast delivery. I’ve had no issues what so ever so far. The only thing is they run out of stock frequently and I have to buy elsewhere. 💯 recommend these guys
9 de março de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Nicole, thank you for the kind words! We completely understand the frustration with stock availability and we're actively working to keep popular items stocked more consistently. Hopefully less out-of-stock moments for you going forward. See you soon!
Great!
Great! Easy to navigate website, same day posting and they actually do it. Prices are reasonable. Quick shipping. Order progress emails. I misspelled my own name and let them know but no reply. It didn't matter in the end, still arrived in good time.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Denean, really glad it all worked out and arrived on time! Apologies for missing your message about the name, we'll make sure we're more responsive to those requests. Thanks for the feedback and see you on the next order.
They r legit
They r legit, I'm a bit suss on the companies that have a $200 minimum thankfully smokcigs don't do this, I only wish they offered the best prices I have found Dunhill for $110 if they could match this I would buy three cartons per week
30 de novembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi, glad we passed the legitimacy test! We hear you on pricing - our prices reflect current market availability and supply costs, which do fluctuate. We're always working to source stock at the best possible prices and hope to get more competitive on certain brands as supply improves. Cheers for your support.
Amazing customer service quick…
Amazing customer service quick responses for any help n communication prompt delivery can’t beat this company well done guys I have ordered half a dozen times n just good customer service well done guys 😊
18 de janeiro de 2026
Opinião espontânea
Resposta da Smokcigs
Hi Maree, six orders in and still going strong - that means a lot to us! Thank you for the kind words and for your continued support. We'll keep doing our best to deliver the same experience every time.
I found the site by accident and…
I found the site by accident and thought I’d give it a go. So pleased I did. Deliveries arrive in one to two days no issues. Have been ordering weekly and never had an issue.
22 de dezembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Carla, a happy accident! Weekly orders with zero issues is exactly the experience we want every customer to have. Thank you for your loyalty and see you on the next one.
I was a bit unsure buying online and…
I was a bit unsure buying online and not knowing if I would receive what I ordered, I was very wrong. Reached out and they replied and confirmed they would send my order, arrived less than 2 days later with exactly what I was after 🙏… Thank you Smokcigs for super fast service and delivery.
14 de dezembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Theresa, we know the hesitation of buying online for the first time and we're really glad we could put that to rest. Thank you for reaching out to us and for giving us a chance - we look forward to serving you again!
I was sceptical at first
I was sceptical at first, having being burnt by a similar company, but I was extremely happy after my order actually arrived in the first place and in the expected time frame. I will definitely be using these guys again.
7 de dezembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Wayne, we completely understand the scepticism and we're glad we could change that. Delivering on time and as promised is the bare minimum we aim for. See you on the next order!
Excellent service
Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post..
Product bought was the tobacco 30gr. packed well, product is awesome so purchased another 4pkts today.
Will be a regular customer all the way from Central Queensland..😊
12 de dezembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Azlea, Central Queensland in 3 days is a win! Really glad the delivery impressed and that you're happy with the product. Welcome as a regular - we'll keep doing our best to get your orders to you fast.
Incredibly happy with my experience
Incredibly happy with my experience. Ordered 2 cartons on the 2nd of December and they came on the 3rd. My order was exactly what I asked for. Definitely will use this website again.
3 de dezembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Bec, ordered on the 2nd and received on the 3rd - that's what we're all about! Really glad everything arrived as expected and we look forward to your next order.
Good alternative to RYO Port Royal Original
Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post.
Pouch packaging appears to be OEM.
Clear outer sleeve and all pouch seals intact. Includes Green Rizla papers pack attached to the pouch. Sucks in air on first opening like one would expect from factory. Tobacco moist and compressed with no stray dregs which would indicate altered contents.
Haven't tried domestic retail GV to compare but the JPGV smokes like a stronger Port Royal Original.
Just as smooth and similar taste on the draw. Then sits slightly harsher and punchier in flavour afterwards.
All in all, no complaints.
13 de outubro de 2025
Opinião espontânea
Resposta da Smokcigs
Hey, thank you for the detailed review! Really glad the product arrived promptly and in perfect condition. We appreciate you taking the time to share your thoughts on the quality - feedback like this is genuinely helpful. Hope to see you back soon.
My first purchase
My first purchase, so I Purchased just a couple of packets, just in case. Package arrived in 24 hours from Sydney to me in Melb. Exactly as ordered. This is a legitimate site and I appreciate the fast delivery. Will use again. 5 stars.
24 de setembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Stevens, thank you for giving us a try! Sydney to Melbourne in 24 hours is exactly what we aim for. Glad everything arrived as expected and we look forward to your next order.
Excellent company
I have tried other cig sites and tried Smokcigs with one carton only. Totally pleased with the service so ordered more. Great packaging and very speedy delivery. I'll be staying with them. Give them a try, you won't be disappointed.
23 de setembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Robyn, thank you for giving us a try and for the kind words! We're thrilled the packaging and delivery met the mark. We look forward to serving you again.
Exceptional customer service and product.
Exceptional service and great product. Customer service is 5* always responsive and very helpful. Fast shipping with tracking. Highly recommend.
11 de setembro de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Heather, thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Our team works hard to ensure every customer gets fast, helpful service and we're so glad that came through for you. Your recommendation means the world to us - we look forward to serving you again soon! 😊
Weight is not correct
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Quality is more or less ok, but a bit too wet. 2 stars only because I got at least something
11 de agosto de 2025
Opinião espontânea
Resposta da Smokcigs
Hi Egor,
We've tried searching our customer list, but we weren't able to find your order. We want to be transparent and let you know that we don't alter the weight of packed and sealed packages, as they are shipped to you exactly as we receive them.
If you're unhappy with your product, please email or WhatsApp us with your order number, and we'll be happy to arrange a full refund or a replacement immediately. We are here to help make sure you are happy.
I have a great experience buy…
I have a great experience buy cigarettes here. All my order received will well done and great.i love shopping here it has a lot brand . The service reply so good and fast.i'm not regret shopping here.thanks alot
16 de agosto de 2025
Opinião espontânea
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