Ordered a product nearly one month ago, after countless shipping delays and a lengthy customs delay, it finally arrived! Broken and not working, cosmetic damage and a damaged battery, don't do busines... Ver mais
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Leia as opiniões dos outros
Ordered two drip tips which arrived safely and quickly. Ordering was simple and also received constant updates from smokstore during the process right up until despatch and shipping. I was also suppli... Ver mais
Their products are as advertised. They do a good job of getting the order out Fast, unfortunately, the shipping does get a little crazy. But your product will definitely arrive. Any shipping time is... Ver mais
If I could give this company zero stars I would. No communication besides 1 email. No confirmation email of my purchase. No updates or anything. This is ridiculous and unprofessional. Do not shop here... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Informações de contacto
Estados Unidos da América
- smokstore.com
2,5
Mau
193 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought a go 40 vape and coils and they…
Bought a go 40 vape and coils and they never sent me the correct tracking number at all. I emailed them to ask them when is the order gonna be shipped and it never got shipped they said they would email me when it gets shipped out. I had a confirmation email with my order number had a link to click on and there was the fake tracking number I tracked everyday and when it finally got delivered I never received it it went to Australia instead of new Zealand where it was meant to go I was not happy so I emailed them to say where is my order I have not received it have not heard back from them will not be buying from them again this is a scam website smokstore.com I will be contacting my bank also to get a charge back refund if I can. This company will not send me a refund at they are scammers that's why disgusting behavior not okay I've been scammed several times before know what it feels like. I contacted Australia post they said it was not my address they post lady said what's your name I said my name she said it doesn't belong to me it didn't belong to me it belonged to someone else the parcel so either someone else got my item or it was a fake tracking number Australia post said it was delivered in Western Australia they said contact the seller it could be a scam or wrong information or tracking number I payed them 81.00 cause of the currency from USD to NZD. Parcel was to someone else as what she said the lady. When I order the product I made sure I payed for global shipping to new Zealand my address and name were correct so it might of been a fake tracking or scam my husband said u have been scammed from Japanese people
It's starting to sound like a scam I've been scammed by theses people this was done deliberately I had a gut feeling as soon as I saw the tracking delivered in wrong country and no email from them stating the tracking number I had a bad feeling come over me they have taken my money for nothing basically I'm so angry and upset that could of been my food money they have ripped me off for nothing.
23 de março de 2026
Opinião espontânea
Resposta da Smokstore
Hi,
We apologize for all the delay.
I want to start by saying how deeply, deeply sorry I am. What you have described is absolutely unacceptable, and I completely understand your anger, frustration, and the terrible feeling of being let down. Please know that I am taking this matter as seriously as I possibly can.
You are right on every point. We failed you.
After investigating your order, I can see that a serious administrative error occurred. The tracking number provided to you was for a different customer's order entirely, which is why it was delivered to Australia instead of New Zealand. This was our mistake, and there is no excuse for it. Furthermore, our failure to respond to your emails made a frustrating situation unbearable for you, and I am truly sorry.
To be completely transparent, there have also been significant delays and logistical issues with shipping to New Zealand recently, which added to the confusion. However, this in no way excuses the core error that caused this.
I am not going to ask you to wait any longer or to go through any more steps. Right now, we are processing a full refund of $47.68 USD back to your original payment method. You do not need to do anything else.
The refund will appear in your account within the next 2-3 business days.
You mentioned that this money could have been for your food budget. This truly breaks my heart, and I am so sorry that we put you in this position. That is not the kind of company we want to be, and we have clearly failed to show you that.
I know you said you would never buy from us again, and I completely understand and respect that. I am not asking for another chance. I am simply hoping that this full refund can, in some way, make up for the stress and disappointment we have caused you.
We are implementing a new tracking verification system to ensure that this specific type of error never happens again.
With sincere apologies and respect.
Smokstore
Took money delivered nothing
Took money, did not ship, ignored multiple emails over a period of weeks. Ended up having to dispute with my bank.
8 de março de 2026
Opinião espontânea
Resposta da Smokstore
Dear James,
We sincerely apologize for this frustrating experience. You are correct , due to recent changes in Australian shipping regulations for vaping products, we were unable to fulfill your order, and our response time was unacceptable. We deeply regret the stress this caused.
A full refund has been processed.
Thank you for holding us accountable. We are improving our communication and updating our shipping policy to ensure this does not happen again.
Smokstore
I just made a purchase and I have seen…
I just made a purchase and I have seen all the negative reviews of this business, so far their shipping fees and conditions are confusing (and almost the same as my order total), but I’m going to give them a chance to help me decide if going with this business was a good choice, I’ll update my review accordingly.
Update 1: Customer service has had reasonable response times, and although the order took longer then expected to ship it is now on its way. So despite what people say, this is definitely not a scam it is just a slower process then you may expect. You may need to contact consumer support to make sure that your order has been shipped, so that’s why it remains a 3 star for now. I will update when I receive the product. April 1st, 2026
5 de março de 2026
Opinião espontânea
Resposta da Smokstore
Hi,
Thank you for giving us a chance and for your honest feedback. We completely understand your concern after seeing mixed reviews — we want to earn your trust, and we're here to help.
If you could share your order number with us (or email us directly at info@smokstore.com ), we will personally review your shipping cost and make sure everything is clear. We're committed to providing you with a smooth experience.
We look forward to serving you well!
Smokstore
I ordered a package almost 2 months ago…
I ordered a package almost 2 months ago and I still haven't even received a tracking number, I was in contact with the company for the first 3 weeks, and I haven't received a response for over a month now.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Smokstore
Hi，
We sincerely apologize for this frustrating experience. You are correct, our communication was delayed, and we failed to provide timely updates. We completely understand your disappointment.
A full refund was processed for your order. Please check with your bank if you haven't seen it yet. If you need any further assistance, please contact us directly at info@smokstore.com and we will respond promptly.
We are actively improving our customer service response times to ensure this does not happen again. Thank you for holding us accountable.
Smokstore
Longer Than Expected
EDITED: My order came in two packages about 10 days apart. Although the wait was longer than I expected, I received exactly what I ordered and I’m very happy.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Smokstore
Hi,
Thank you so much for taking the time to update your review — we truly appreciate it! We're so glad to hear that both packages arrived safely and that you're happy with your order.
We completely understand that the wait was longer than expected, and we sincerely appreciate your patience. Knowing that you received exactly what you ordered and are satisfied makes our day!
Thank you for giving us the opportunity to serve you. If you ever need anything in the future, we're always here to help.
Wishing you all the best!
Smokstore
Not good for international relations.
It’s been 12 days and I haven’t received a confirmation that it shipped. I decided to look up the website & uncovered countless bad experiences had by customers. I emailed them yesterday so fingers crossed. If they screw me I’ll be back to tell the story. Hopefully enough of us will make a change. Absolutely disgusting behavior.
15 de janeiro de 2026
Opinião espontânea
Resposta da Smokstore
Hi，
Thank you for your feedback, and we are truly sorry to hear about your experience. We take this very seriously.
Any inquiry, please email us directly at info@smokstore.com with your order number or the email address used to place the order. We will prioritize your case and resolve it immediately.
We look forward to hearing from you.
Smokstore
Some Say OK, I Say SCAM
Just placed and order and I have to say they're GARBAGE. I ordered a mod for which they showed they had EVERY color available. I ordered gray. I also ordered several packs of pods (this particular mod had a coil/pod all-in-one). After not hearing anything from them for almost 5 days, I reached out to them by email to check status. They responded after another day or two, asking if I wanted "blush pink" instead of gray for the mod, and if I was OK waiting "several days" for the pods as they're out of stock...
I asked if they had black (something closer to the color I wanted) and asked if they knew when the pods would be in stock. They responded another 3 days later stating that pink is the only color they have available and they have no idea when they'll be getting more pods.
It's just plain scummy to sell stuff you don't actually have stock of (or have any kind of arrival date). These weren't ordered as a backorder thing. They had another item I wanted that was listed as backorder/pre-order, but I held off on ordering that in case it might delay the primary items that I need more quickly. So, they have the option to list something as OK to order but not immediately available, but still opted to list these items as available and take my money.
25 de janeiro de 2026
Opinião espontânea
Resposta da Smokstore
Hi，
We sincerely apologize for this frustrating experience, and we completely understand your anger. You are absolutely right — we should never have listed items as available when they were not in stock. This was our mistake, and we take full responsibility.
A full refund has been processed for your order. We understand that this does not undo the time and frustration this caused, but we want to be clear that this was an inventory error, not an intentional practice.
We are actively working to improve our inventory system to prevent this from happening again. Thank you for holding us accountable.
Smokstore
No Customer Service
I finally found a device and RDA that I have been looking for ever it seemed like so when I saw this so called place of business showed them in stock I placed my order they took my money instantly and then the wait begins I decided to email them to find out why my order was still pending only to hear the next day that what I had ordered was no longer in stock and for me to choose something else unfortunately that response was not the answer I wanted to hear so I decided to cancel my order as of today 1/3/26 and five emails later still no response isn’t that just wonderful customer service
21 de dezembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi，
Please accept our sincere apologies for the poor shopping experience.
This was entirely our fault. We failed to update our inventory in time, which led to you ordering an out-of-stock item. We have already processed a full refund to your original payment method.
We also apologize for our delayed response. Our office was closed from January 1st to 3rd for the New Year holiday, but we should have had better auto-reply or coverage in place. We are reviewing our internal processes to prevent this from happening again.
We truly value your business and hope for an opportunity to serve you better in the future.
Smokstore
Good communication how ever my 20 day…
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not there would give refund ill never buy from here again.
28 de dezembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi，
We are truly heartbroken to read your review and completely understand your frustration. Planning for a vacation only to have a crucial item delayed is incredibly disappointing, and we sincerely apologize for failing you.
Our standard shipping is 15-25 business days, but recent extreme customs delays have pushed some shipments, including yours, beyond 30 days. This is on us for not being able to meet your urgent timeline once your order was in transit.
We are so sorry for all the delay and inconvenience.
Smokstore
I’ve been trying to contact your store…
I’ve been trying to contact your store for several days now with no success. You don’t respond to emails, and it’s impossible to reach you by phone. This is extremely disappointing — the customer service is very, very, very poor.
12 de dezembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,Anita Nita,
Thank you for reaching out. We apologize if our previous response was not received.
To help us locate your order and assist you promptly, could you please provide the following information by replying to our official email address: info@smokstore.com
Your full name as used on the order.
Your order number.
The email address you used to place the order.
Please send these details to info@smokstore.com, and we will investigate immediately and respond as soon as possible. Please note our business hours are based on China Standard Time, but we strive to reply to all emails within 24 hours.
We look forward to resolving this for you quickly.
Regards. Smokstore info@smokstore.com
Don't shop SMOKSTORE
Don't shop SMOKSTORE
Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payment cleared. My credit card was charged when I made the purchase. After another week, and another email, this time no reply. I finally disputed the transaction with my credit card.
4 de novembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,
We sincerely apologize for the frustration caused by the out-of-stock item and the disappointing shopping experience.
For clarity, here is the timeline of our actions regarding your order:
Nov 19: Order was placed.
Nov 29: We proactively emailed you to inform you that the item was out of stock, apologized, and initiated the refund process as our standard solution.
Dec 2: The refund was fully processed to your original payment method.
We understand that any delay is disappointing. Our goal was to resolve the issue promptly upon discovering the stock shortage, which we did within 10 days — not the three weeks mentioned — and we notified you at the first opportunity.
We are truly sorry this experience fell short of your expectations. We are reviewing our inventory management to improve and will strive to do better.
Best Regards!
Smokstore
7 september bestelling geplaatst
7 september bestelling geplaatst, vandaag email ontvangen dat de status van mijn bestellingen "complete" is en onderweg.. (2/12) dat zijn 12!!weken voor bevestiging en verzending.. en dan steekt het nog niet in de bus..
Nee hoor.. nooit meer
2 de dezembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,
We sincerely apologize for the extended delay and the inconvenience this has caused.
Your original order was shipped promptly. However, it has been held for an unexpectedly long time during customs inspection due to increased regulations on vaping products, and we do not have a reliable estimate for its release.
Therefore, to ensure you receive your items, we have made the decision to ship a replacement order to you immediately. We understand this adds to the wait, but we believe it is the most reliable course of action.
We truly appreciate your patience and understanding in this unforeseen situation.
Best Regards！
Smokstosre
Very nice product
Very nice product. Fit my vape perfectly. And a person kept me up to date when package was leaving their warehouse and product came on time thank you
28 de novembro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,
Wow, thank you for the fantastic feedback! We're so happy to know the product is a perfect fit and that you appreciated the updates. Keeping our customers informed is a top priority for us.
Reviews like yours are what make our job so rewarding. We can't wait to help you with your next order!
Best Regards!
Smokstore
Processing from order to delivery are 6 weeks
Very, very long time to get my order. But everything is delivered after 6 weeks waiting. I was scared is a scam, but is not !!!!! Was shipped in a very safety Box and not in a bag.
Thank you
12 de outubro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,
Thank you for your patience and trust. We deeply apologize for the long wait caused by customs delays. We're not a scam, just a small business navigating complex international shipping. We're so glad the secure packaging arrived safely and that everything is to your liking. We hope you feel it was worth the wait!
Best Regards!
Smokstore
Not the best but not a scam
I mean it’s not a scam but it’s not great. Ordered in early October and didn’t hear anything about the order until like the 20th. It took 3 emails before they even responded to me and even then it was weird. The whole time someone named coco was talking in broken English while trying to communicate a refund. It took them about a week and a half to refund but I did still receive the refund. Use this website as a last resort, it won’t take your money but you won’t have the best experience.
3 de outubro de 2025
Opinião espontânea
Resposta da Smokstore
Hi,
Thank you for taking the time to leave this detailed feedback. We are sincerely sorry for the poor experience you had with communication and the delay in processing your refund in October.
You are absolutely right — waiting weeks for an update and sending multiple emails to get a response is unacceptable, and we apologize for the frustration this caused. The refund should have been processed much faster.
Regarding the communication challenges, we are an international team, and we are providing additional language and customer service training to ensure all interactions are clear, professional, and helpful. We appreciate you bringing this to our attention.
While we are glad you ultimately received your refund, we are deeply sorry that we did not provide a better overall experience. We are actively reviewing our customer service protocols to ensure responses are prompt and issues are resolved efficiently.
We hope to have the opportunity to restore your faith in us in the future.
Sincerely,
Smokstore
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Great experience and high-quality products!
I had a very pleasant experience ordering from Smokstore. My package arrived safely, and everything was high quality and just as described. Coco was especially helpful — they kept me updated and made sure I felt comfortable throughout the process.
Overall, I’m really happy with my order and the service. I’ll definitely be ordering again!
28 de outubro de 2025
Resposta da Smokstore
Hi,
Wow, thank you for this amazing review! We're over the moon to hear you're happy with both the products and the service from us!
We truly appreciate your business and look forward to your next order!
Sincerely,
Smokstore
Placed an order weeks ago and no response to emails
Placed an order weeks ago. Haven’t heard anything but they took the money. Trying to contact by email with no response. Should have read the reviews first and I usually do. I won’t by or say anything good about this site. Order 279349
6 de outubro de 2025
Opinião espontânea
No Dispatch, No Reply — Final Notice Passed
Order: Oct 4, 2025, #279125 ($26.10). Confirmation showed Pending.
Name fix: Oct 5 exchange for spelling correction.
Cancel request: Oct 9 due to non-dispatch.
Final notice: Oct 10 with deadline Oct 11, 12:00 JST → no reply / no refund.
Action: Oct 12, initiated a chargeback (Merchandise Not Received / Cancelled No Refund).
Note: If a full refund is processed, I will update this review accordingly.
4 de outubro de 2025
Opinião espontânea
These people are criminals
These people are criminals! Ordered item weeks ago and no tracking number and when I emailed to chase some mysterious woman called Coco responded with broken English saying tracking number will be there in 2 days then nothing! Ironically a few days later my bank account was hacked for $5000.00!
5 de outubro de 2025
Opinião espontânea
BEWARE!!!!!!!! Chinese company - thieves! They are stealing your money!
BEWARE!!!!!!!!! Chinese company stealing from Americans! These people are scammers and will steal your MONEY! I ordered an item through them. When I emailed customer service about the order, they took three to four days to respond. Then I was told the order would not go out for a couple of weeks and that it would take 20 days to arrive, once it was shipped! (NONE OF THIS IS ON THE WEBSITE). I canceled the order, and it's been over ten days, but they have not refunded me as promised. Now they are not returning my emails or requests for the money I already paid them!!!! I'm furious! DON'T DO BUSINESS WITH THESE PEOPLE - THEY ARE THIEVES!
1 de outubro de 2025
Opinião espontânea
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