Smokstore Opiniões 

i ordered recently the product from their website. Site says - item is available and i can order and item will be shipped. I ordered, after company received my money - i got email from company - item is not available and can not be shipped. I asked about send my money back, No response.

I honestly don’t know what to think of my experience, as I only ordered my device 4 days ago (4th of August 2025), and the tracking section on the website won’t give me any information on the status of my order, instead it gives me a message that says “GLS Spain (National)
The carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect”, and I have absolutely no clue what that even means. I did send a couple emails, so I do hope to get a response from Coco or someone.

Thank you and kind regards,

-Chris

Worst vape company I have ever dealt with! All they did was take my money and hold it and make excuses and finally after over 2 weeks of placing an order I told them if they didn't refund my money I was finding a complaint against them with the better business bureau! I am still waiting for my refund! Deal with them at your own risk! I do not see any way to upload photos or screen shots I responded to you on March 27th you asked me what I wanted you to do and I told you I wanted the product I ordered but after 2 weeks you still never shipped my order and originally you said it would take 20 days to receive the order so you tell me how it is possible that even if you shipped my order today it would make it to my location in 6 days? No way not coming from China so you know you are wrong 20 days is not close to being realistic!

Everything...! Great product, fast Handling & shipping. And to the fact I never thought the product would be any good and found out how wrong I could be...

I received unbelievable customer service from Coco who went out of his way to resolve my issue even though he was not required to do so. You dont get such incredible support these days from businesses so I am highly impressed and would definitely recommend them as a seller. Thank you!

Wish I could give 0 stars!!

Ordered 2 Orbit Atomizers that would fit into a small envelope.. I have been waiting over a month with no product.. Coco sends tracking info to Chinese website and the tracking number is no good..

Tired of all the scams!!

Initially, the RTA that I wanted was out of stock. There was confusion about that so Smokstore offered me the newer version at the same price as the older one. I received a well built and nice looking Berserker B3 RTA which I'm very happy with.

They stayed in consistent communication with me throughout the process. If you are familiar with doing business in foreign countries, please be aware that they observe holidays where all business stops momentarily. Be patient and aware of the holidays and you should have no issues. Both product and service were excellent from Smokstore.

This store is an absolute joke. Customer service is pretty much non-existent as I’ve emailed them numerous times to inquire as to whether or not my order has shipped and if it has for the shipping information without reply. So, I still have no clue when I might receive items for which I’ve already paid. Find another store to give your business and let this one die!!!

Purchased a replacement tank and no issues. Delivery timescales were detailed before checkout, and the item arrived within that window.

New with seal intact. Using as I type this.

No reservations recommending Smokstore and I will be ordering from there again

I used them in the past but it seems there down. It’s hard to find selection of my goods as they had available online at other sights.

I wish I could choose the zero star rating :
I ordered 2 RDAs from Smokstore at the end of may. They charged me but in fact the atties weren't available. They asked me if I wanted other atties but I wasn't interested. At last, four days ago, I threatened them by saying I was about to reviewed their website and they promised to refund me that very same day. As I see nothing coming from them I make this review, hoping it will be usefull to somebody : avoid this shop ! AND I STILL WANT MY MONEY BACK!
Edit : 17th of june : today they gave me my money back.

The items I required were for an old product, and very difficult to source. Was delighted when Smokstore said they had them in stock, the order did take a while to be delivered, but it was worth the wait.
Very happy with this company, any correspondence we had was always answered promptly, and staff were friendly and helpful.

Was notified by customer service item was no longer in stock and invited to choose another similar item. CS responded to all my quires until an alternate item was selected then followed through on delivery. Very pleased with my experience with Smokestore.

This is a chinese company and they sold me a used chinese knock off of a vape pen. They also shared my email information and now I get about seven spam emails a day. Steer clear of this company if you know what's good for you.

I've been a loyal Joyetech customer for years & was used to buying direct. SMOKSTORE took over sales recently & I was skeptical, I've had plenty of bad experiences with other mfg & stores. Anyway, I needed a new device & took a chance! The order process was simple & I received my order rather quickly. I was excited! However, one of the devices (joyetech) was defective right out of the box & I dreaded having to try to get a replacement. As it happened it was the Chinese New Year but SMOKSTORE worked with me thru their holiday & got me a replacement shipped out asap! Their customer service is excellant & couldn't be happier! I'll definitely continue preferring from them & you should too!

I have given up vaping, but as I am listening to the news regarding limitations on liquids and devices, I decided I would re-equip. Just in case I am ever tempted to start again.
I have a particular device I liked, and Smokstore.com was the only place that had one in stock... at least at a reasonable price. I placed my order, then read some of the reviews and I must admit I panicked a little.
However, my order arrived in a couple of weeks. I did get responses to my emails, and other than the shipping was a little slower than I would have liked, I am very happy with my order. The only reason I did not give 5 stars is the shipping time.
Order Placed : 14/02/2024
Item Received : 06/03/2024

Just to clarify, my device arrived sealed in original packaging.
The brand security label was intact and checked out on the manufacturer website
No unauthorised activity on my card since placing my order. (I do use virtual cards anyway when ordering online, but thought I better include this)

** DONT USE THIS COMPANY**

I hate I had to give them 1 star to leave a review!! They suck they deserve ZERO STARS! it’s been 28 days since I ordered and NOTHING they are refusing to refund my money! I order through temu that’s based out of china and it ALWAYS arrives within 7 days!!! I will continue to write reviews until I get my order and even there after!!

I purchased 2 ecigs in November & got them right away. I ordered another one Dec 15, 2023 & customer service canceled my order, 2.5 weeks after I made the order. Apparently, they only had that ecig in fluid blue & that was fine. Somehow, the only individual that handles customer service uses a translation software that obviously isn’t very good. It took a month to handle, cancel, refund, answer questions surrounding this order. I am under the impression that Smok store is no longer a U.S. based company. Which matters to people in the U.S., because we’re expecting to receive something that normally arrives in 5 days! The customer service also sucks now! In my opinion, if you change the way a company runs, the consumer should be alerted in some fashion. Also, most companies hire people who are bilingual to handle customers they speak other languages. Not employing a bilingual/English speaking customer service rep, has cost whatever this is (it’s not smokstore.com) a lot of money. That word I will spread! #AvoidSmokstore.com #

Hello. I bought from smokstore on 24.11.2023 Order ID: 259371 - Smoktech Guardian Epipe Mod II, full kit, I received the article the other day, only today I opened it, to my surprise, both on the box and on the article I see signs of wear and use, coarse scratches are visible, the box does not contain instructions, the article is not properly packaged, I thought it was a serious company, but selling second-hand products is very bad on their part, I will write more reviews on the forums and I will tell everyone how unserious and liars they are, very bad of them..., I will definitely not buy from them again....
....considering that they behaved so badly and sold me second-hand products, I want my money back, the atomizer they sent me is still used, still with traces of liquid on the drip, ugly, bad, bad, I will request a refund...

Have ordered twice through them using a temporary virtual credit card from privacy.com, and both times they tried buying plane tickets with that card number about two months after my purchase. I did receive my items though, but know that they will steal whatever card number you give them