Smokstore Opiniões 

Ordered over a month ago and still nothing. I have received several other item from china that were ordered 2 weeks ago so they can't blame this on C-19. Have file a complaint on Paypal and hope to get a refund.

Well, I thought i was going to have a bad experience. However I was able to cancel my shipment. Customer service has contacted me and resolved the problem.

Typical Chinese online retail. Customer service doesn’t understand English properly, took them a month to even ship my package out. And over a month for it to arrive! I had to buy from another store because it was taking too long. Now even after refusing the package they won’t refund stopped responding to emails.

Ordered coils april 2and 2020 and I can not get them to respond to me or to even ship my items so I can get them. Very unhappy. This is bs to have to wait so long for nothing but they are quick to take your money. Fake site.

TLDR: Their customer service was great and the mistake made on my order was taken care of within a couple days with no arguments or anymore hiccups.

I ordered RPM Pods and Coils for a Fetch Mini about a month ago. The coils were correct, but I was sent pods for a Standard RPM device that wouldn't fit mine. I responded to the email I had received to let them know and within a day received a response asking for more pictures of everything I received. Within a day of sending more pictures, they responded that they would send me the correct pods and to keep the incorrect ones. Here we are about a week and a half after that and I have received the correct pods and I have pods for a device I may try eventually. I have no complaints.

*Edit: I have also emailed them multiple occasions and have had zero responses.*
I’ve waited for my vape coils and still no update on them. Im okay with waiting if I know when Im receiving the things I already paid for. Some updates would be nice and not drawing money out before it’s shipped should be in place. I will be calling my bank tomorrow morning and reporting fraud to this site. Very annoyed.

I would give them ZERO STARS if I could. I ordered March 22 and have not received my coils. When I emailed them they were super rude and told me that “I should have expected delays because their website specified how long it would take”. No in fact it did not I chose my shipping method as regular usually meaning 5-7 business days. They argued with me and told me if I wanted or needed coils faster I should have bought them somewhere else. The tracking number I was given even though they said my package went out for delivery March 23 2020 has been in China with no movement since I ordered. Had I known I was ordering from a company that is comparable to wish.com when it comes to delivery I would have ordered from wish.com instead for faster cheaper shipping!!! If you want your order in a timely fashion DO NOT ORDER FROM THIS STORE CRAPTASTIC “CUSTOMER SERVICE”

Smokestore - A wonderful vendor with honest, thoughtful,kind and experienced people.. You will find all your vaping needs here..

Placed an order almost 30 days ago paid for expedited shipping and still no shipment not even a tracking number that I have requested several times. Steer clear of this place if you ever want to get your purchase.

They haven’t shipped my order in over a week even though I paid for expedited shipping. They won’t respond to email. All I can say is these other buyers must be plants from the company because they’re scamming me. About to dispute charges and move on.

I have order from Kuwait, the shipment took 2 weeks exactly, i really appreciate their fast service

Product came as it was described tho in defective condition. Shipping took awhile as it comes from overseas. The battery door does not shut correctly and it takes several attempts and strength to get it shut and even. I've owned other vapes and the battery door was not this difficult to shut. I've contacted this company for a refund or another one and they have refused to resolve my issue. Because of this I will not buy from this company again.

All good, the product is great

I ordered a Marshal G320 mod kit. There was some confusion with the order confirmation being lost. But after contacting support Coco replied within a couple hours letting me know the product had already been shipped and was scheduled to be delivered the next day. Item arrived and works great!

Listen.Im from Las Vegas Nevada and I ordered the smok mag 225w.they were very responsive to any and all my questions about my order. Ofcourse it has taken a little while like under 10 days but take in to account it is coming all the way from China. Be patient your product will get to you. It's not a scam.usps just notified me my package will be delivered Thursday. These people have been nothing but helpful and very friendly. I highly recommend business with them. It's smok. I think smoks the best company for any and all my mods,tanks and parts. Thank you smok.

I’ve been waiting 5 days now and the store says my order is pending even though they charged my card. Going to be filing a dispute soon. Do not go to this company they are nothing but a scam and want to take your money. I’ve emailed both their emails a good 10 times now with no reply from them. Terrible customer service, extremely mad with the situation.

this site is scam. preordered g-priv 3 but didn’t get anything. now the case is escalated to pupal and the store doesn’t want to refund. they want to eat my money. don’t use this fraudulent smokstore.com

Terrible experience.
1 month, still get nothing.
I am not expecting this anymore. I don't believe myself, I paid also $5.50 for shipping. Lol

I ordered 2 serpent elevate tanks from them, gunmetal and black . after a couple weeks with no response I emailed them about my order. they emailed back promptly and said gunmetal was no longer available and would I accept blue. I said ok.
so about a week later they emailed again and said black was not available, would I accept rainbow. I was a little worried at this point, I said ok, I just wanted my tanks.
finally about 3 weeks later I did receive my order, so I suppose it ended ok. I won't use them again though.