SNG Barratt Opiniões 

319
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been a customer of SNGB for the best part of two decades and they have never let me down. Often my orders are complicated and complex but the dedicated sales and technical staff are more... Ver mais

Classificada 5 em 5 estrelas

Great service from all of your staff, specially Caroline on the few parts I purchased which she managed them all perfectly, very helpful & very competent.

Classificada 1 em 5 estrelas

Many times now you supply the incorrect parts. You need to understand the effect this has on our business costing time, money and dissatisfaction with our customers. In the past 6 months it has happ... Ver mais

Classificada 5 em 5 estrelas

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... Ver mais

Informações sobre a empresa

  1. Fabricante de peças automóveis
  2. também em
  3. Concessionário Jaguar
  4. Loja de acessórios para automóveis
  5. Loja de mecânica automóvel
  6. Loja de peças automóveis
  7. Mercado de peças automóveis

Escrito pela empresa

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

319 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 53% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,5

Todas as opiniões

(319)

132 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I have been a customer of SNGB for the…

I have been a customer of SNGB for the best part of two decades and they have never let me down.
Often my orders are complicated and complex but the dedicated sales and technical staff are more than up to the challenge.
There is also the personal touch when doing business with SNGB. The person you are dealing with supplies his or her email address.
Well done SNGB and I will continue to recommend you to my many car enthusiast friends.
Neil Kershler
Sydney Australia

1 de setembro de 2026
Classificada 1 em 5 estrelas

I agree with the previous notes…

I agree with the previous notes corresponding to one star service.
I had the similar most horrendous experience with SNG Barratt. Regardless whether it was their Dutch office and the worse service at French office, and the liaison between the two is unbelievably time consuming and inefficient ( and I suggest language inconsistent). I have ordered the parts and provided my bank card details. And haven’t heard from either office for two weeks, ( my guess is that they never have available parts and they have to order elsewhere). Two weeks later my card was charged and shipment made whilst I have already found available Jaguar parts from the online store I use regularly and secure.
I called to Dutch office, then was connected to the French one ( the order was delivered to France) and asked for reimbursement. It took then a month to deal with it and reimburse me except all the shipping fees ( ingoing and outgoing), I had to do paperwork and make a follow up emails.
When I expressed my dissatisfaction in writing, they blamed it on me, and prior to that they contacted French department ( most useless in communication or lost in translation), and it was ll in vein.
Therefore, if considering order spare parts for Jaguar, I would never get the order from their website. There are couple of secure online platforms in France, which have most of the parts in stock, communicate efficiently in all languages, and if any problem
Arises easily transfer credit or note of credit to the customer with the shipping fees offered and complimentary services provided.

I had a nightmare communication experience with SNG Barratt, and found them totally irresponsible and lacking customer value and decent communication.

3 de junho de 2026
Opinião espontânea
logótipo da SNG Barratt

Resposta da SNG Barratt

Please accept our sincere apologies for the experience you have had. We take customer feedback extremely seriously, and the level of service you have described is certainly not what we aim to provide.

Your feedback will be escalated directly to the manager of our Dutch branch for review so that the circumstances surrounding your experience can be investigated and appropriate steps taken to ensure this does not happen again.

Once again, we sincerely apologise for the frustration and inconvenience caused.
Kind regards,
SNG Barratt

Classificada 1 em 5 estrelas

BAD Communication

I placed an order for Jaguar XJS parts in June 2026. Only received half of the order. Apparently OUT OF Stock. Still waiting.
They say they need more money before they can dispatch the remaining parts.
THIEVES !!

1 de junho de 2026
Opinião espontânea
logótipo da SNG Barratt

Resposta da SNG Barratt

We are sorry to hear of your dissatisfaction, but we must strongly dispute the accusation that we are “thieves.”
Your order contained both available and back-ordered parts. The available items were dispatched, and you were advised that the remaining parts were out of stock and would follow once new stock arrived.
For back-ordered items, we use a card pre-authorisation. This temporarily reserves the funds but does not take payment. Unfortunately, because of the length of the delay, this authorisation has now expired. Therefore, when the remaining parts become available, the payment must be authorised again before we can dispatch them. You are not being asked to pay twice.
We apologise for the delay and any confusion caused, but we categorically reject any suggestion of theft.
Kind regards
SNG Barratt

Classificada 5 em 5 estrelas

Fantastic staff

The staff are very helpful and experienced in there job that gives you confidence in ordering the parts for your car they have a fantastic stock of parts and a great price.

29 de julho de 2026
Classificada 5 em 5 estrelas

Low coolant level warning

Message on dash - Low coolant level even though coolant was ok.
Had previously replaced the coolant level sensor which failed to stop the message.
Replaced the header tank which seems to have immediately cured the fault.

29 de junho de 2026

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