The worst e-commerce experience possible. Where to start. a website and an app, you cant see your purchases on the website even if you can pay, so you need to download the app to follow up the de... Ver mais
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Leia as opiniões dos outros
Bought quite a few sneakers from SNKRDUNK over the last 6-12 months. Prices are easily better if not comparable to other apps/sites. Shipping is 90% of the time fast. The rest decent. But cheap compar... Ver mais
A empresa respondeu
This company is exceptional! First order with the same item it had an issue which has been resolved immediately. 2nd time ordering with the same item, it went very smooth. No hiccups or whatever. Fast... Ver mais
A empresa respondeu
Purchased a Japanese exclusive Popmart skullpanda from this site. This site communicates with via email. Despite it taking 13 days to complete which is the average time of shipping from China to US th... Ver mais
A empresa respondeu
3,9
Bom
231 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick
Quick, easy, smooth transaction. Very straight forward. Will be looking forward to be doing business with them in the future.
2 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your awesome review! 🥰
We are thrilled to hear of your positive experience. 🙌
We look forward to serving you again soon! Thanks for choosing SNKRDUNK! 💕
Flawless
First purchase from snkrdunk and everything went smoothly. The product I purchased was 100% authentic and was received in perfect condition. Not to mention, the shipping cost to the US was reasonable and arrived rather quickly. Overall, I am completely satisfied with my order, and will continue to do business here. Thank you for an easy, flawless transaction.
12 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your thoughtful review! 🥰
We’re thrilled to hear that your first purchase with us went smoothly and that you’re completely satisfied. 🙌
We strive to offer the best service and are happy to know we met your expectations. We look forward to serving you again and providing another flawless transaction in the future. 🤝
Thanks again for choosing SNKRDUNK! 💕
I am very satisfied of my purchased
I am very satisfied of my purchased. Mega Royal Molly 400% is 101 percent authentic. Will definitely order.
14 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your positive feedback! ❤️
We're thrilled to hear that you're satisfied with your purchase and that it met your expectations. 👑🥰
We truly appreciate your trust and are excited to serve you again in the future. 💕
Shoes in wrong size
I bought a few and there were no issues until recently. My latest order, the A Ma Maniere Air Max 95, was sent in the wrong size. I ordered a size US10. But it was sent in US8.5. The size tag shows Size US10 in women size but it's not a women's shoe. That's why I ordered US10 for myself.
Also, I hope they indicate on the app if its a women's sizing or men's, so that it's clearer for us buyers to order the correct size and avoid any incident.
9 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving the wrong size.
The error occurred due to a mistake by our inspection team, who mistakenly confirmed the item as a women's size, resulting in the wrong item being shipped. We deeply regret this oversight.
We have reported this issue to our staff management team.
To prevent similar problems in the future, they will further enhance the process of size confirmations, with both the inspection and authentication teams exercising increased diligence.
Additionally, they are continuously reviewing and improving the verification process to more accurately determine whether an item is men's or women's sizing. These steps will ensure that all shipped items meet our quality standards.
We appreciate your valuable feedback, as it helps us improve our processes and provide a better experience for our customers.
Thank you again, and please accept our apologies for the trouble caused.
Really good customer service
Really good customer service, and really nice tracking information. One of the best I've had in a long long time!!
12 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your kind feedback!
We're thrilled to hear that you had a great experience with our customer service and tracking updates. It’s our goal to make every transaction smooth and satisfying.
We look forward to serving you again in the future!
The process was simple and efficient to…
The process was simple and efficient to sell on the site/app. The market value was also fair and transparent.
28 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you very much for your kind review!
We are happy to hear that you had a smooth and pleasant experience selling on our platform. 🙌
We will continue to provide the best service possible and so we hope to serve you again in the near future!
Japan to Philippines
This is my first transaction with SNKRDUNK, I ordered a watch shipped to the Philippines.
Everything went smoothly! It took 8 days for me to get the package. It’s 100% authentic and brand new!!! The authentication model was great and I have nothing to worry. Will recommend this app! 🫡🥳
P.S I paid taxes and customs duty upon delivery but this isn’t Snkrdunk’s scope. It varies from country to country. We just have a high tax rate in PH 🤣
11 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for sharing your experience with us! 🇵🇭❤️
We're thrilled to hear that your first transaction with SNKRDUNK went smoothly and that you're happy with the item you received. We take great pride in ensuring authenticity and that each item meets our guideline standards, so it's wonderful to know that you felt confident with your purchase. 🙌
We also truly appreciate your understanding regarding taxes and customs duties, and we're glad to hear everything worked out on your end! 🙏
Thanks again for the recommendation! We look forward to serving you again soon. 🥰
This was my purchase from…
This was my purchase from snkrdunk..best place get sneakers, when it's under authentication process they found out that there's two shoelaces missing ,they contacted the seller and got the missing shoelace..definitely will purchase again..highly recommend!!
18 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thanks for the great review! 🥰
We're glad to hear you had a positive experience with us. Our team works hard to make sure that each item passes our authentication guidelines, so we're happy we could take care of the missing shoelaces and we thank you for your patience as we check on it. 🙌
We really appreciate your support and look forward to your next purchase. Thanks again for recommending us!
Excellent shopping experience
I love their CS the most , quick responses and they also handle & send out the products quickly and properly.
7 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your feedback!
We’re thrilled to hear that you love our customer service and appreciate our quick responses and efficient handling and shipping.
Your satisfaction means a lot to us, and we look forward to serving you again!
Was charged $54 postage for one pair of socks
I was charged $54 postage for literally just one pair of Supreme Jordan socks. What kind of business practice is this?! I spoke to a customer service rep and was just told that they wouldn't cancel the order or even just charge the reasonable postage amount. They simply didn't care.
This is completely unacceptable!
5 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for reaching out and sharing your concerns.
You can check the shipping fees before purchasing by following these steps, and we hope this will be helpful:
-Search for the item;
-On the size selection screen, you can see the shipping fee listed for each item;
-On the purchase confirmation screen, the amount for "Shipping fee" is also displayed;
Please review the shipping fees with above steps and consider them within your budget before purchasing.
Our warehouses are based in Japan or Singapore, so in some cases, shipping fees may not meet your preferences, and we apologize for that. However, as seen in today’s promotion, we sometimes run campaigns that offer discounts on shipping fees, so please keep an eye out for these opportunities.
Additionally, we are continually working to improve our services based on Voice of Customer feedback, so thank you again for sharing your thoughts with us!
Snkrdunk is the best place to buy and…
Snkrdunk is the best place to buy and sell sneakers. All fees are very economical. And lightning fast shipping. Highly recommend.
1 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your excellent review!
We are very happy to hear that you are please with our service and fees!
We appreciate your support and we look forward to serving you in the future too.
Quick ship looked great
Looked great quick ship, buy at ease that purchases are authenticated
2 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your wonderful feedback! 🥰
We’re glad to hear you’re pleased with the shipping and feel assured by our authentication service. 🥹
We truly appreciate your support and look forward to serving you again!
Good tracking before we received the…
Good tracking before we received the item. Authentic checking . 100% to order from SNKRDUNK
3 de novembro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your review! ❤️
We’re delighted to hear your positive feedback about our tracking and authentication. ✅
Your support means a lot to us, and we look forward to serving you again in the future!
Great customer service
Great customer service. They checked my order and authenticated it properly.
31 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your kind words! 🥰
We're glad to hear that you had a positive experience with our customer service.
If you have any further questions or need assistance, feel free to reach out!
Trustworthy Platform
Made 5 purchases so far and all were pleasant and smooth transactions, with prompt replies from customer service on update of shipping status. Recommended
30 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your kind words! 🥰
We're thrilled to hear that you've had such a positive experience with your purchases.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
As a seller
As a seller, I use SNKRDUNK as the platform to sell as it does not charge seller fees and it allows flexibility for seller to ship out.
29 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback!
We're glad to hear that you appreciate our seller-friendly platform and the flexibility we offer.
If you have any questions or need assistance, feel free to reach out. Happy selling!
Legit seller
25 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your positive feedback!
We're glad to hear that you had a great experience with us.
If you need any further assistance, feel free to reach out!
Overall great experience
This is my nth transaction here, overall great experience.. just except when seller fails to ship(which is not their fault) and you waste your time waiting, and you get nothing
29 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback!
We're glad to hear you’ve had a great overall experience with us.
Regarding sellers that do not abide to our rules, rest assured that we closely monitor the status of every transaction and already take measures against such sellers.
When we identify situations where sellers do not comply with our policies, for example when transactions are cancelled due to items not being shipped within the shipping deadline, we require these sellers to pay cancellation fees as a penalty, and we even restrict their account usage if necessary.
Your input is valuable, and we’re continuously working to improve our platform to minimize these occurrences.
If you have any further concerns, please don’t hesitate to reach out!
Service was prompt & no doubt product…
Service was prompt & no doubt product was authentic.
25 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback!
We're glad to hear you were satisfied with our prompt service and the authenticity of the product.
We look forward to serving you again!
The best support
Thank you for a smooth resolution of my issue. Kudos team.
24 de outubro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your kind words!
We're glad we could resolve your issue smoothly.
Kudos to you as well for being such a great customer!
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