Snowdonia Cheese Co. Opiniões 

296
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was for a special order for brother who was in ill health. His favourite cheese. His appetite had returned and wanted him to have nice things around him. Snowdonia Cheese Co was excellent in gettin... Ver mais

Classificada 5 em 5 estrelas

I,ve already sent numerous beautiful hampers for presents from Snowdonia Cheese Company as the cheeses are exceptional. The wide range of cheeses are first class and the additional products excellent.... Ver mais

Classificada 5 em 5 estrelas

I received a gift of Snowdoniacheese at Christmas I was blown away as the cheeses were exceptionall Since then I have purchased directly online and I have never been disappointed. As I previousl... Ver mais

Classificada 1 em 5 estrelas

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Produção de queijos

Escrito pela empresa

Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

296 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(296)

166 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Don't order unless you have space for a large box in your fridge!

I wanted to order a gift box of Snowdonia Cheese as a Christmas gift but was concerned about storage, so wrote to the company to ask (there was no advice visible on the web site). They assured me that they had a shelf life well into the New Year (it was then late November), so I ordered one straight away. However it arrived with a sticker to say refrigerate immediately. There was no way I could store such a large box in my fridge till Christmas, so wrote to the company, even suggesting that I would return it at my own expense and they could store it for me till Christmas but they didn't want to know. I have now wasted a considerable amount of money on something that will just perish.

26 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Unhelpful

Unhelpful, wont deliver to East Scotland directly but will if you order from them via Amazon.
Ordered several hampers from Cheese Hamper instead, helpful, quick and better priced

24 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Shoutout to Dan in customer service

Shoutout to Dan in customer service, Black Friday offer didn’t apply to my order, replied quickly and sorted this out for me whilst apologising for the error. Thanks so much hopefully the hamper will be enjoyed by my parents!

21 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

High quality cheeses

High quality cheeses, much superior to supermarket brands. Lots of choices which were well packed and
arrived on time. Good value for the money. This is the second time of ordering from this company and would not hesitate to recommend to friends.

30 de outubro de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

hello, thank you very much for taking the time to leave this review. We really do appreciate this. We are especially pleased to see that you are a repeat customer, and we hope to see you again in the future.

Classificada 5 em 5 estrelas

Quintessential cheese hamper was great

Ordered the quintessential cheese hamper for a family birthday and it arrived well presented in one day. I have wanted to try the Red Devil cheese for a while and it definitely did not disappoint. The cheeses are delicious and paired well with the two chutneys. Will definitely order one again for Christmas time.

25 de outubro de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you for the review. It is great to learn that you are now a fan of our Red Devil, and we are very pleased to learn that you will be ordering with us again this Christmas.

Classificada 5 em 5 estrelas

This is the first time I have used this…

This is the first time I have used this company and have brought some hampers for Christmas gifts. Delivery was very prompt and the hampers well packed. The hampers themselves are beautiful and very well presented. Communication was always very prompt with excellent customer service at the heart of it. I won’t hesitate to use this company again.

20 de outubro de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you for leaving this review and for the kind words relating to our customer service and delivery manner. It really is pleasing to know that you will be using us again in the future.

Classificada 5 em 5 estrelas

This cheese tastes so good

This cheese tastes so good, as a family we can't go back to normal supermarket cheese!
We were gifted this and WOW!

25 de julho de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, thank you for the review. It is great to see that you are such a fan. This type of feedback is especially welcome and appreciated by everyone here. Thanks again, and we hope to see you again soon.

Classificada 2 em 5 estrelas

Placed an order has taken 5 days with…

Placed an order has taken 5 days with DHL in the blistering heat, I would expect it to be delivered at least quickly and even çooled. Not looking forward to trying it now

11 de julho de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, we are very sorry to learn that this delivery arrived late. If you have not already done so, please contact us at snowdonia-cheese.co.uk and we will look to rectify the matter.

Classificada 1 em 5 estrelas

Extremely Disappointed – Ruined a Special Day

I’m genuinely disappointed with Snowdonia Cheese. I placed an order on 16 June, scheduled for delivery on 21 June before 12pm, as a carefully planned birthday gift for my partner's 40th. I paid a premium price expecting high-quality service to match the product — and it simply didn’t arrive.

This was supposed to be a special moment, and instead, I had nothing to give on the day. No communication, no update, and customer service didn’t even respond until the following Monday, well after the damage was done. They apologized and refunded me, but by then it was too late — the day was ruined.

A refund doesn’t fix the disappointment and embarrassment of not having a birthday gift for someone you care about. If you’re ordering for a special occasion, I strongly recommend looking elsewhere. I expected much better from a brand like this.

21 de junho de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, we are very sorry to learn of this incident. If you would like to contact us at reception@snowdonia-cheese.co.uk we can look to investigate this matter for you. We will also make sure the correct feedback and conversations occur with our couriers.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. We had a problem with our first delivery which was caused by the delivery company. We contacted Snowdonia Cheese Co. and they replied immediately and sent replacement goods.
First class service from Dan, great company to deal with (and very tasty cheeses)
Thank you

18 de junho de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for the review. We are pleased to know that despite the courier issue, we were able to rectify the matter. We hope you continue to use us. Thanks again for taking the time to leave a review.

Classificada 3 em 5 estrelas

A little disappointed

The hamper arrived, the delivery driver just dropped the box on the floor! I see this all the time now! When opened to check contents The lid was off the port case and bent and dinted, the box of truffles was completely crushed and the gift note was half ripped, for the price I expect all items to be in pristine condition this is a gift and I feel a little embarrassed to give damaged goods, I wouldn't normally spend this much on a thank you gift as money is tight so I am disappointed and wished I had just made my own hamper.

13 de junho de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

I am very sorry to learn of the damage to your order. If you have not done so already, please do contact us at reception@snowdonia-cheese.co.uk and we will then make sure the couriers are spoken to. We will also look to see what else we can do to make this right.

Classificada 5 em 5 estrelas

Fantastic cheese

Fantastic company selling wonderful cheese , we had a small issue which was very quickly and satisfactorily resolved. I would highly recommend this company and their products to anyone.

28 de março de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

We are pleased to see that despite an initial hiccup, the delivery occurred in time and the issue resolved. We would greatly appreciate any recommendations given. Thanks Anthony

Classificada 5 em 5 estrelas

I’ve given Snowdonia Cheese 5 stars as…they have excellent customer service

I’ve given Snowdonia Cheese 5 stars as the ordered was delivered very quickly and was well received by my brother and his wife. Also their customer service was excellent when I contacted them for help. Daniel was brilliant in sorting out my problem. Thank you.

10 de março de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for the kind words. As a growing business, it means a lot to us to see such positive feedback. Thanks again.

Classificada 5 em 5 estrelas

Its so sad to see bad reviews

Its so sad to see bad reviews, which all seem about delivery times..
Because the actual product is incredible, I have eaten an unhealthy amount of this cheese since Christmas.
The cognac chutney and Beech wood or Red storm is a combination made in Heaven.

18 de fevereiro de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you for your support. We do ensure that we are in continuous discussion with our couriers, to ensure we are doing all we can to contribute to the best possible delivery service. Thanks again for your kind words and positive review.

Classificada 5 em 5 estrelas

Super fast delivery

I ordered the couples hamper from this company , as we received one as a gift for Christmas and really enjoyed the contents . Ordered 04/02/25 and received the item the very next day. Fantastic service and delivery. Thank you we will enjoy our hamper.

5 de fevereiro de 2025
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much Rebecca, we hope you continue to enjoy our products going forward.

Classificada 5 em 5 estrelas

I have ordered from Snowdonia many…

I have ordered from Snowdonia many times over last 5 years. Never been disappointed with the products or service. Prices are below what cheeses go for in supermarkets and the variety is much better.

10 de dezembro de 2024
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, thank you very much for taking the time to leave such a positive review. It is great to see that you have been a fan for so long, and we hope this continues! Thanks again

Classificada 5 em 5 estrelas

Received a hamper as a gift and the…

Received a hamper as a gift and the quality of the cheeses in it is unmatched!
Amazing cheese, chutneys and cracker selection. Comes with an information leaflet detailing everything you need to know about the products. 100 percent recommend

28 de dezembro de 2024
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, thank you for leaving such a positive review. As a growing company, this type of feedback serves as a great morale boost to everyone here. Thank you very much.

Classificada 1 em 5 estrelas

Order not delivered and provided incorrect tracking number

They sent a DHL tracking code on Dec 22nd for the delivery on Dec 23rd, 2024. To this date the tracking code does not work. This was a gift order and this company has let down. I will not recommend to any one.

22 de dezembro de 2024
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, I am very sorry to learn of the courier's failure to deliver your order. If you have not done so already, please get in touch with us at reception@snowdonia-cheese.co.uk and we will ensure this matter is rectified. Once again, I am very sorry to learn of this matter, but thank you for taking the time to leave a review and to allow us the chance to improve going forward.

Classificada 1 em 5 estrelas

Terrible company

I ordered 2 Christmas cheese hampers on 17th December and paid £9 for nominated delivery day which should have been delivered on 21st December. Spoke to DPD no parcels have been scanned onto their system. Tried contacting company via telephone and email and no response. Terrible customer service !! Now await refund !!

21 de dezembro de 2024
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Hello, I am very sorry to learn of the courier's failure to deliver your order. We are currently in a position where all customer queries have been responded to and resolved, so I hope this matter has now been fixed. However, if you have still not heard from anyone, please get in touch with us at reception@snowdonia-cheese.co.uk and we will ensure this matter is rectified.

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