Sofology - Swindon Opiniões 

2144
•
TrustScore: 5 em 5

4,9

Unit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Treated with professionalism the moment we walked through the door. No heavy handed sales tactics. Sales team were knowledgeable and helpful.

A empresa respondeu

Classificada 4 em 5 estrelas

Fantastic experience, knowledgeable sales person who was very helpful. Online app easy to use to confirm order after advice from sales person. We’ll wait to see the standard of product once delivered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very friendly experienced and professional A little surprised they don’t automatically hand you a sofa care kit during the process in with the overall cost, to ensure you use it. You are paying £4,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The customer service was top class and the products we asked about were all explained to us in great depth. Caitlin did a top job and we'd definitely recommend the store to others.

A empresa respondeu


Informações sobre a empresa

  1. Loja de sofás
  2. também em
  3. Acessórios para móveis
  4. Loja de artigos domésticos
  5. Loja de estofos
  6. Loja de mobília para sala de estar
  7. Loja de móveis

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contacto

  • Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2144)

16 191 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Fantastic experience

Fantastic experience, knowledgeable sales person who was very helpful. Online app easy to use to confirm order after advice from sales person. We’ll wait to see the standard of product once delivered but this is our second purchase and we were happy with the previous purchase 10 years ago.

2 de agosto de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

We really appreciate your kind 4 star review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Classificada 5 em 5 estrelas

Looking forward to receiving my purchases

I recently purchased a sofa from Sofology Swindon and have been extremely impressed with the experience so far. The showroom was spotless, well laid out, and showcased the furniture beautifully. All of the staff were fantastic, friendly, approachable, and clearly very knowledgeable about the products.

A special mention goes to Nick, who really stood out throughout the process. I visited the showroom several times before making my decision, and on every occasion he was patient, helpful, and happy to answer my questions. At no point did I feel rushed or under any pressure to buy, which made the whole experience much more enjoyable.

The quality of the sofas on display also stood out compared to other retailers I visited.

If the delivery service and the long-term quality of the sofa are as good as the sales experience, then I will be a very happy customer indeed. Highly recommended.

25 de julho de 2026
Opinião espontânea
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 5 em 5 estrelas

Great

Great advice and service

26 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Classificada 5 em 5 estrelas

Nice relaxed staff

Nice relaxed staff, no pressure and prepared to answer all my wife’s questions

26 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Classificada 5 em 5 estrelas

We were welcomed when we arrived in…

We were welcomed when we arrived in store and everyone was very helpful.
Great experience!

22 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Classificada 5 em 5 estrelas

Sofology Swindon

I visited Sofology Swindon sometime in the first week of July. With the range on offer I was utterly very confused on making a selection. Shanelle and Kai Parker have been incredibly helpful and well informed about options available to suit my needs. They have immense knowledge of the different ranges and I am so grateful to have met them to make my choices.

22 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Classificada 5 em 5 estrelas

Great place

When we approached the store the staff gave us space and time to look around. Jo was amazing, kind and very helpful

18 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Helpful and courteous service


Helpful and courteous service. Answered all our Questions
Gave us confidencei in selecting the best Sofa for our beds.

14 de julho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Thanks for this fabulous review. We appreciate you sharing it with others!

Classificada 5 em 5 estrelas

Great service from order to delivery

Very happy with my sofa. Friendly staff when I purchased it and the sofa came within the allocated timeframe.

19 de junho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Classificada 5 em 5 estrelas

Great experience

Staff were friendly, attentive and very knowledgeable about the products

13 de junho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Classificada 5 em 5 estrelas

Clifford

The service was excellent

14 de junho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Classificada 5 em 5 estrelas

Nick made our visit

My partner and I visited the Swindon branch today and had a brilliant experience, largely down to Nick. He made the whole process easy and enjoyable, incredibly knowledgeable, great to talk to, and just a genuinely lovely guy. We’ll definitely be back. Thank you Nick!

23 de junho de 2026
Opinião espontânea
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Good delivery on time friendly service 👍

Good delivery on time friendly service 👍

2 de junho de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa!

Classificada 5 em 5 estrelas

We were greeted warmly and there was no…

We were greeted warmly and there was no pressure to buy. Very informative staff.

30 de maio de 2026
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 1 em 5 estrelas

Be very aware of Sofology, very poor quality and no durability

Bought a sofa in sale from sofology and got a great deal not going to lie but there was no issues whatsoever with the sofas. Got delivered 23 December 24, footrest mechanism broke 25 December 24. Took 7 months to get this fixed. 15nths in l noticed the cushioning in ine side of the sofa was deteriorating and the leather was wearing in parts. Contacted Sofology who said sorry as it was a clearance sofa there is nothing we can do. So after staying my consumer rights a technician was sent, he carried out multiple test and confirmed the leather was defective and the cushioning was deteriorating which all was not right. Sofology offered a full refund or credit straight away and would not entertain fixing the issues. I was then told l had a right to get the sofas fixed which l asked to be carried out multiple times but they kept saying it was on sale so no. What happened to something like a sofa is supposed to last at least a minimum of ten years not 15 mths, our sofas were supposed to be just under 5.5k so where is the quality here and durability of the sofas. My old sofa that is still going strong in my mother's house cost just under 6k and 21 years later still in fantastic condition. I will never buy from such a retailer again and advise anyone else to go elsewhere. 15 mths in l now have to loose the £250 l paid for insurance and start to look for another sofa but not from sofology.

3 de junho de 2026
Opinião espontânea
logótipo da Sofology - Swindon

Resposta da Sofology - Swindon

Hi James, we are sorry to hear that you are having issues. Please email social.media.complaints@sofology.co.uk with your order details and we will take a look at this for you.

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