I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Ver mais
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I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Ver mais
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Ver mais
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The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Informações de contacto
651 N Broad St, Suite 201, 19709, Middletown, Estados Unidos da América
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Mau
256 opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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Just try cancelling... lol
I ordered these (gloves) around midnight and immediately changed my mind. The only way to cancel was via email so I did that minutes later. In the morning I got a response saying they already shipped (total crap). Brian could have stopped the order, but chose not to. Not terribly customer focused IMO. What is worse, they are the wrong size. My mistake or theirs? Either way, they are going back.
2 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Rocketman,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced with canceling your order and receiving the wrong size gloves. We understand how frustrating this must have been and appreciate you bringing it to our attention. Our goal is always to provide excellent service, and we regret that we fell short in your experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you with the return.
Sincerely,
Solana Gear
Needs better description and what is or isn't included!
Description could be better. It didn't come with a charger or battery pack. I got a battery pack just in case. Had to pay more shipping to get a charger. None of ours fit it. Does run small. You wear it over a light weight shirt then layer your outer garments so my husbands was ok. It had NO directions with it. We will see how good it is after he wears it hunting and after it has been washed.
25 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Lynn,
Thank you for taking the time to leave a detailed review and for sharing your feedback with us. We truly appreciate you pointing out areas where our product descriptions and packaging information can be clearer, including what is and isn’t included with the vest. Your comments about sizing, accessories, and instructions are very helpful and will be shared with our team as we continue to improve.
We’re glad to hear the fit worked well when layered properly, and we hope the vest performs well for your husband during hunting and after washing. If you have any questions, need guidance on use or care, or would like additional support, please don’t hesitate to reach out.
Thank you again for your honest feedback and for giving our product a try.
Best,
Solana Gear
Crooked company
Crooked company! All they care about are profits and nothing else. They don’t honor or uphold their products to any standard. I attempted to exchange sizes of gloves with them and they tried selling me more gloves and did not honor the exchange.
5 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Tyler,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience with the glove exchange and understand your frustration. Our goal is always to provide quality products and support, and we regret that we did not meet your expectations in this instance.
We’d like the opportunity to review your order and work toward a resolution. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
I ordered 5 heated vest and they work…
I ordered 5 heated vest and they work great. I order one more large vest on the 28 of December, have not received it yet, and I can't seam to track it. Cab you help me?
5 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Michael,
Thank you for taking the time to leave a review and for sharing your experience with us. We’re glad to hear that the five heated vests you previously ordered are working great. We truly appreciate your continued support.
We’re sorry to hear about the delay with your most recent order and the difficulty tracking it. We understand how frustrating that can be, and we’d be happy to help look into the status of your shipment and provide an update.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you. Thank you again for your feedback, and we appreciate the opportunity to make this right.
Sincerely,
Solana Gear
Vest is a piece of crap
Vest is a piece of crap. Worked two times then quit for good. Gloves are so small it’s a joke
1 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi There,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with both the vest and gloves, and we understand how frustrating it must be for the vest to stop working and for the gloves not to fit properly. This is certainly not the experience we want for our customers.
We’d like the opportunity to review your order and assist in resolving this issue. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to help.
Sincerely,
Solana Gear
As others have stated
As others have stated, customer service is horrendous. Was gifted a vest and power bank. Did not care for the vest and asked if I could receive store credit. No. They told me they could credit the gifter 30% of the price of the vest + power bank and I could give the vest to someone else.
After asking if I could exchange it for the heated gloves they agreed, but I had to return the vest (i had to pay the postage) and call them with the tracking number. They immediately, charged the original purchaser for the gloves. Vest has been returned but I have not seen credit on my credit card. Buyer beware!
29 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi J,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially regarding the exchange process and the delay in seeing the credit reflected. This is certainly not the impression we want to leave, and we regret any confusion or inconvenience caused along the way.
We appreciate you explaining the steps you took, and we’d like the opportunity to review your return and exchange details to ensure everything is properly resolved. Our goal is to be fair and transparent, and we’re sorry that this experience fell short of your expectations.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order.
Sincerely,
Solana Gear
I have not received the vest as of yet.
5 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Dennis,
Thank you for taking the time to leave a review. We’re very sorry to hear that you have not yet received your vest, and we understand how frustrating that can be. This is certainly not the experience we want for our customers, and we’d like the opportunity to look into this for you and help resolve it as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order status.
Sincerely,
Solana Gear
Vest did not hold charge. While vest did charge it did not hold a…
While vest did charge it did not hold a charge so there was no heating in the vest. That said the vest is quite warm.
30 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Susan,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issue you experienced with the battery not holding a charge, as we understand how important consistent heating is. We do appreciate you noting that the vest itself is warm and comfortable.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and work toward a resolution.
Sincerely,
Solana Gear
RUBBISH PRODUCT
RUBBISH PRODUCT - SELLER REFUSED TO CANCEL ORDER OR ACCEPT RETURN - DOES NOT WORK
4 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Christopher,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service or product performance we strive to provide.
We would appreciate the opportunity to look into your order details and better understand what happened regarding the cancellation and return request. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and work toward a resolution.
Sincerely,
Solana Gear
Sizing is very strange- I usually like…
Sizing is very strange- I usually like longer items but this one is too long - also does not heat at all. Very disappointing. Bought 4 of them now I want to apologize for the gifts for Christmas.
25 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Catharina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially since these were purchased as Christmas gifts. We understand how disappointing it can be when sizing doesn’t meet expectations and the heating function doesn’t perform as anticipated. This is certainly not the experience we want for our customers.
We would appreciate the opportunity to review your order and help resolve this for you. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
The vests I bought as Christmas gifts…
The vests I bought as Christmas gifts didn't work! The customer service was of no use. And to top it off I had to pay to send back the defective items! I was told to call when I had a tracking number and I'd be reimbursed. Did that...what no one mentioned is that I need to see when it arrives, call back and then I will be reimbursed. UGH!
28 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Robin,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the vests and the return process. We understand how frustrating it can be to deal with defective items, and we appreciate your patience in following the steps for reimbursement.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you further to ensure it is fully resolved.
Sincerely,
Solana Gear
Beware!
Beware!! This is a scam … they rope you in with false information in the ordering process. Then when I realized immediately and tried to cancel my order within 5 minutes after purchase I was unable to do so.
I really should have read the horrible reviews online. I will be more careful in the future.
23 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Shannon,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered with your order and understand how upsetting it can be when expectations aren’t met. Our goal is always to provide clear information and excellent support, and we apologize if this was not your experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you further. We truly appreciate your feedback as it helps us improve our process and service.
Sincerely,
Solana Gear
This review should be zero stars
This review should be zero stars. Do not purchase from them go to Amazon. Purchased a vest which by the way does not come with power bank good thing I thought I was ordering an extra. Vest did not heat as directions indicated. Emailed Solana they sent a new power bank still vest not going to preheat so I call to return and had disputed it. I was told take dispute off and return vest. So I returned vest my cost for a defective item 82 emails later they still will not refund me. After this review you will see comments they have posted how they are here to help same emails I keep getting back they will not provide my bank with a current dispute still open on their end. They send me a screen shot the same one no current date etc. They have been sent from our Credit card the dispute has been resolved to refund us. They claim they have not gotten it even I sent them a copy in an email. Solana is a COMPETE SCAM. I hope this saves you our daughter is still without a heated vest for Christmas because I cannot afford another until I get refund from this! I have been at this since November 16 with company !
31 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Lori,
Thank you for taking the time to share your experience. We are truly sorry for the frustration, stress, and delays you’ve faced with your order, especially during the holidays. We completely understand how disappointing it is to have a gift intended for your daughter delayed, and we sincerely apologize for any confusion or inconvenience caused along the way.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will personally review your order and assist you step by step to make sure this matter is fully resolved.
We genuinely appreciate your patience and the opportunity to make this right. Your feedback helps us improve our process, and we are committed to restoring your confidence in Solana Gear.
Sincerely,
Solana Gear
I would not recommend these
I would not recommend these. I ordered a small vest, which didn't fit, so ordered XS. They shipped an XL. Clearly their mistake. I sent a picture as well. They are still charging me to ship this back!!! Why should I have to pay the shipping cost when it was THEIR FAULT!!! If I could put 0 for a review I would.
31 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Tom,
Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration caused by receiving the incorrect vest size and for the inconvenience regarding the return shipping. This is certainly not the experience we want for our customers, and we understand your disappointment.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further to resolve this issue promptly.
Thank you again for your feedback and for giving us the opportunity to make things right.
Sincerely,
Solana Gear
Disappointed so far.
I ordered both the thermal gloves and the heated vest for my husband for Christmas.
The XL gloves are too short, and the vest didn’t hold a charge. Vest doesn’t fit well for the money spent, and it didn’t come with a power unit to charge the vest. It certainly should have! I called customer support and he agreed to send me a power unit for $2.10. I’m still waiting for it too arrive. Your ad for these products is very misleading! I will be more careful in the future.
26 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Sue,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience with both the heated vest and gloves, and we understand how frustrating this must have been—especially when the items were intended as a Christmas gift.
We regret that the fit, battery performance, and expectations around the power unit did not meet your expectations, and that there has been a delay in receiving the power unit you were advised would be sent. This is certainly not the experience we aim to provide, and we appreciate you bringing these concerns to our attention so they can be properly reviewed and addressed.
Your comments regarding product descriptions and sizing are important to us, and we will be sharing this feedback with our team as we work to improve clarity and overall customer satisfaction. We apologize for the inconvenience and disappointment caused, and we value the opportunity to make things right.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your honest review.
Sincerely,
Solana Gear
I really should’ve read the reviews…
I really should’ve read the reviews first I don’t understand why it’s only heated in the back and not in the front not very happy with the vests I really thought they’d be a lot better and I really thought the company would be on top of all this for how much you’re paying for the vest it should be a lot better it was Christmas gifts and I feel like a little schmuck, but not getting them sooner to try them out to see how poorly they were made
5 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Joan,
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that the vest did not meet your expectations, especially since it was purchased as a Christmas gift. We understand how disappointing it can feel when a product doesn’t perform as you anticipated.
Our vests are designed with heating elements primarily in the back to help warm the body’s core, but we recognize that this may not align with everyone’s preferences or needs. Your comments about overall quality and value are important to us, and we appreciate you bringing them to our attention as we continue to improve our products and customer experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your feedback.
Sincerely,
Solana Gear
CUstomer service was very accommodating…
CUstomer service was very accommodating in crediting the one vest that didn't fit. Unisex item, not listed as such. Battery pack needs frequent charging, may need to buy one from amazon or Walmart. Vest is comfortable however does not seem to get as warm after two weeks (yes the battery is charges)
14 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Brbara,
Thank you for taking the time to share your feedback, Barbara. We truly appreciate you letting us know about your experience.
We’re glad to hear our customer service team was able to assist with crediting the vest that didn’t fit, and that you find the vest comfortable overall. We also appreciate your comments regarding unisex sizing, battery performance, and warmth over time. Your feedback is important and helps us identify areas where we can improve both our product details and overall performance.
If you’d like us to review the battery performance or assist further, please don’t hesitate to reach out to our support team so we can help ensure you get the best possible experience.
Thank you again for your honest review.
Sincerely,
Solana Gear
Scam Return Policy
My father purchased three heated vests from Solana Gear as Christmas gifts. Unfortunately, one of the vests was ordered in the wrong size. This didn’t seem like a big risk because their website advertises a “30-Day Money Back Guarantee,” and their FAQ also states a “90-day money-back guarantee” if the wrong size is ordered. However, this information is incomplete and misleading.
While Solana Gear does offer a refund, customers are required to ship the item back to their PO Box, and the cost to return the vest is $30 when the original price of the vest was $47.99. This significant return cost is not clearly disclosed upfront.
Because the return shipping is so expensive, Solana Gear instead offers customers the option to keep the vest at 30% off and purchase a replacement at 30% off. In our case, even though my dad had ordered three vests, when I agreed to keep the oversized vest and reorder the correct size, they charged $59.99 for the replacement- more than the original price, despite the supposed discount.
This experience felt dishonest and extremely frustrating. Solana Gear’s return policy is a total scam, poorly disclosed, and far from the risk-free guarantee advertised. Buyer beware- what sounds like a money-back guarantee is anything but.
29 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Cherie,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the frustration this experience caused you and your father, especially when the purchase was intended as Christmas gifts. That is certainly not the impression we want to leave.
We understand your concerns regarding sizing, return shipping costs, and how our guarantees were communicated. Your feedback highlights areas where we clearly need to improve transparency and clarity, and we appreciate you bringing this to our attention. While we do strive to offer flexible solutions when sizing issues arise, it’s clear that this situation did not meet your expectations, and for that we sincerely apologize.
We would like the opportunity to review your order and the pricing details more closely to see how we can help resolve this matter fairly. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Thank you again for sharing your experience. Your feedback is valuable and helps us improve how we serve our customers.
Sincerely,
Solana Gear
Bought for my husband for Christmas
Bought for my husband for Christmas. He wore it and I wore it. Works great!!! Runs a little small but still fits.
Directions could be a little bigger. Had to use a magnifier to read it.
11 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Anna,
Thank you for taking the time to share your experience with us. We’re so glad to hear that both you and your husband are enjoying the vest and that it’s working great for you. We appreciate your note about the fit running a bit small and your feedback regarding the size of the printed directions. Comments like yours are very helpful and are shared with our product team as we continue to improve both fit guidance and user instructions.
Thank you again for your thoughtful review and for choosing Solana Gear.
Warm regards,
Solana Gear
SADLY, DISAPPOINTING COMPANY AND MERCHANDISE
The vest was sent and received. The vest zipper was not operating as it should. I contacted Customer Service at that time. I explained the zipper was not working and requested an exchange. The minute you say exchange; they will NOT pay return shipping. Shame on this company for not making good on faulty merchandise unless the customer pays to send the defective item back at their expense.
26 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Tony,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the issue you encountered with the zipper on your vest and the frustration surrounding the exchange process. That’s certainly not the experience we want any customer to have.
We appreciate you bringing this to our attention, as feedback like yours helps us review and improve our processes. We would like the opportunity to look into your specific case and see how we can help address this matter more appropriately.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your honest feedback.
Sincerely,
Solana Gear
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