I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Ver mais
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Leia as opiniões dos outros
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Ver mais
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Ver mais
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The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Informações de contacto
651 N Broad St, Suite 201, 19709, Middletown, Estados Unidos da América
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Mau
256 opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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My heated vest
So far it's wonderful. My husband gave it to me before Christmas bc I'm always cold.
20 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Jeana,
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying the vest so far and that it’s already helping keep you warm.
We truly appreciate your 5-star review and your support of Solana Gear. If you ever have any questions or need assistance in the future, we’re always here to help.
Warm regards,
Solana Gear
Toasty/ comfy
Sizing is good/acurate, fit is comfortable, heat controls are easy to operate. Gets toasty !
12 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Stephen,
Thank you so much for taking the time to share your feedback and for the 5-star rating! We’re thrilled to hear that the sizing felt accurate, the fit is comfortable, and that the heat controls are easy to use. Most of all, we’re glad to know your vest is keeping you nice and toasty!
We truly appreciate your support and are grateful you chose Solana Gear. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help.
Warm regards,
Solana Gear
Poor customer service
Poor customer service. I ordered a small vest, they shipped a Large vest. After making me take pictures and submit request to verify the issue, they tried to offer a discount for me to keep the wrong item and pay for another vest in the correct size at another discount. I declined the offer and request the correct item as ordered along with the need to provide return shippimg and credit for the wrong item sen. They refused.
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Anthony,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration caused by receiving the incorrect vest size and the way the situation was handled. That is certainly not the experience we aim to provide.
We understand how disappointing it is when an order is not fulfilled correctly, and we apologize for the inconvenience this caused, including the back-and-forth and the resolution options that did not meet your expectations. Your feedback is important, and it helps us identify where our processes and communication need improvement.
We would appreciate the opportunity to review your order again and see how we can better assist in resolving this matter appropriately. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to take another look and work toward a fair resolution.
Thank you again for your feedback.
Sincerely,
Solana Gear
Customer Service 10/10!
While I cannot rate the particular item we ordered just yet, I can rate the customer service I received. After hearing and seeing mixed reviews on this company I felt I needed to leave this fully honest review to hopefully help other customers, even if it’s just to assure them they’ll receive a great customer service experience.
I had accidentally placed an order for an item my husband had already ordered, unbeknownst to me, and saw the customer service hours were only M-F. I sent an email but also tried calling just in case someone was available, and I’m really glad I did. I spoke with an agent named “Willie”, who was exceptional! He was polite, knowledgeable, and handled my issue in a friendly and professional manner with great expediency. You can’t ask for more than that! He took a mildly stressful situation and turned it around in less than a minute. Then of course, because I was calling from a mobile phone, the call dropped right as he was issuing my refund, and of course I panicked a little. But within a few seconds my phone rang and there was Willie- apologizing for the dropped call (which wasn’t his fault!) and completing our transaction in the same friendly manner in which it began. He deserves a five star rating and then some for doing a truly excellent job! If all customer service agents were half as good as Willie, nobody would dread having to contact companies when we have an issue, as we all so often do.
So… Bravo, Willie! Thanks for making my mistake right and for being so great while doing so! If the products we ordered are half as good as the service, we are in for a real treat!
20 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi S P,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate you sharing your experience, especially given the mixed feedback you had seen beforehand.
We’re delighted to hear that Willie was able to assist you so efficiently and professionally. Providing friendly, knowledgeable, and responsive support is something we strive for, and it’s wonderful to know that Willie turned a potentially stressful situation into a positive one so quickly. We’ll be sure to pass along your kind words to him—recognition like this means a great deal to our team.
Thank you again for your patience, your honesty, and for giving us the opportunity to help. We hope the products you ordered meet your expectations just as well as the service did, and please don’t hesitate to reach out if you need anything further.
Warm regards,
Solana Gear
The vest runs very small as do the…
The vest runs very small as do the gloves! Only the back of the vest gets warm not as shown in the picture at all. Held the power button for 3 seconds as directed, the power button was supposed to blink, it went right to hot!
19 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Debra,
Thank you for taking the time to share your experience with us. We’re sorry to hear that the vest and gloves did not meet your expectations regarding sizing, heating coverage, and controls. We understand how disappointing that can be, especially when the product doesn’t perform as you anticipated.
Your feedback about the fit, heating areas, and power button behavior is important to us and will be shared with our product team as we continue working to improve our designs and instructions. Our support team would be glad to review your specific order, walk through proper operation, or discuss available options to help address your concerns.
Please feel free to reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and we’ll do our best to assist you.
Thank you again for your honest review.
Sincerely,
Solana Gear
I purchased this vest by researching…
I purchased this vest by researching online for my Dad. I liked that the vest had full coverage heat instead of hot/warm zones. He loves the vest. The problem is the battery. I ordered one battery with the vest purchase and a second battery soon after. The second battery works. The first battery is poor and doesn't charge properly. I know this is only a battery issue. What is the warranty of the battery? LOVE the vest!
12 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Cindy,
Thank you for taking the time to share your experience with us, and we truly appreciate your thoughtful review. We’re very glad to hear that your dad loves the vest and that the full-coverage heating has been working well for him—that’s great to know.
We’re sorry to hear about the issue with the first battery not charging properly. While we’re happy that the second battery is performing as expected, we understand how frustrating it can be to receive one that doesn’t meet expectations. Our support team would be more than happy to review this with you and help arrange a solution.
Please feel free to reach out to us directly at support@solanagear.com
or by phone, and we’ll be glad to assist further. Thank you again for your feedback and for choosing Solana Gear.
Warm regards,
Solana Gear
did not come with battery!
Ordered vest...did not come with battery. Did not see anywhere that it did not come with it. I had to order it separately and I am still waiting for it. If it does not get here before Christmas...I will never order from you again.
28 de novembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Steve,
Thank you for taking the time to share your feedback. We’re sorry for the frustration and confusion surrounding the battery purchase and the delay you’re experiencing. We understand how disappointing this can be, especially when the item is intended as a Christmas gift.
We strive to clearly outline what is included with each product, and we regret that this was not clear during your ordering experience. Your feedback is important and helps us identify where we can improve our communication.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be glad to help.
Sincerely
Solana Gear
If I could give them zero stars I…
If I could give them zero stars I would. They are rude, standoffish and don’t want to make the situation better. I bought a vest for my son for Christmas and it said delivered but was never delivered. They told me to take it up with my post office they weren’t going to help me. Horrible people
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Angie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how upsetting it is when a gift especially one intended for Christmas, does not arrive as expected. That is certainly not the experience we want any customer to have.
When an order is marked as delivered but hasn’t been received, it often requires coordination with the carrier to investigate, but we understand your frustration and regret that you felt unsupported during this process. Your concerns about the interaction with our team are taken seriously, and we will use this feedback to improve how we communicate and assist in these situations.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order details and see how we can assist further.
Sincerely,
Solana Gear
Bought this for my Father-In-Law.
Bought this for my FIN. Straightaway he noticed the zipper was as on the left. I had to convince him that it’s not a woman’s vest. I agree with others it’s a flimsy zipper and will probably fail quickly. The vest itself seems to be working well for him and he’s wearing it every day.
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Cathy,
Thank you for taking the time to share your feedback with us. We appreciate you choosing Solana Gear and are glad to hear that your son-in-law is finding the vest functional and comfortable enough to wear daily. That means a great deal to us.
We understand your concerns regarding the zipper placement and durability, and we’re sorry for any confusion this caused. Feedback like yours is extremely valuable and is shared with our product team as we continue working to improve design details and overall quality.
If you have any questions, concerns, or need assistance down the line, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure you have the best possible experience with Solana Gear.
Thank you again for your honest review.
Sincerely,
Solana Gear
You ask me how I liked the project I…
You ask me how I liked the project I received. Can’t rate until I get it. It’s been almost two weeks.
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi James,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration caused by the delay in receiving your order, and we completely understand that it’s difficult to provide a rating without having the product in hand yet. This is not the experience we aim to provide, and we appreciate you bringing this to our attention.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order status and assist you further as quickly as possible.
Thank you for your patience, and we hope to have the opportunity to resolve this for you.
Sincerely,
Solana Gear
Still waiting for the shipment to…!
Still waiting for the shipment to arrive....
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi John,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re still waiting for your shipment and understand how frustrating delays can be. This is not the experience we want for our customers, and we’d like the opportunity to look into the status of your order and help resolve this as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further. We appreciate your patience and hope to make this right.
Sincerely,
Solana Gear
You get what you pay for
You get what you pay for! I purchased the vest and two batteries for around $110. I read the reviews and was aware there were many complaints about the delicate zipper, so I have been careful when using it and I have had no problems. I was also aware of the limited time the batteries provide so I purchased two. I am able to use the vest on high heat for about 6 hours and low to medium heat all day using two batteries. The batteries are light weight, so it is not awkward to spend a day with both batteries in the vest pockets. FYI, I have ordered a 5V, 20,000MAH battery for longer use. I borrowed a friends Milwaukee vest for a job that I did in very cold weather. It was heavy and the battery was awkwardly cumbersome. I didn't like it although it was far better quality. The Solona vest is light weight and probably not the best quality but on the other hand it is comfortable to wear. I also read complaints about Solona vests not fitting properly. Measure twice; cut once. I measured my chest twice before ordering and the medium vest fits perfectly. I am happy with the vest in light of the amount paid. I do not envision any problems down the road with the vest as long as I am careful with the zipper. However, if I do have to replace the vest, now that I own one and know what to look for, I would buy a better-quality vest down the road that can use the batteries that I have.
16 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Richard,
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate you highlighting both the strengths and limitations of the vest, as well as your practical approach to battery usage and sizing. It’s great to hear that the lightweight design, comfort, and heat performance are working well for your needs, and that measuring beforehand helped ensure a good fit.
We also appreciate your honest comparison and feedback, as it helps us continue improving our products and setting clear expectations for customers. Your insights are valuable not only to us but to others considering our gear.
Thank you again for choosing Solana Gear and for sharing your experience.
Best,
Solana Gear
HAVE NOT RECIEVED EITHER VEST YET !
15 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Sue,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you have not yet received either vest, and we understand how frustrating that can be especially when you’re expecting an order to arrive. This is certainly not the experience we want for our customers, and we appreciate you bringing this to our attention so it can be addressed.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order status and assist you further.
Sincerely,
Solana Gear
Very disappointed, misled about battery
I echo the complaint made by TDK 3 days ago. And your response that you try your best to make it very clear that the battery is sold separately is laughable. I looked at your site several times, comparing the heated vest to others, before I decided to go with your product. To sell a “heated” vest and the battery pack is not included, is absurd. I guess that is the reason nobody has responded to my email sent to your customer support stating that my vest arrived missing the battery. I did notice that battery packs are for sale on the website, but I figured that was if you wanted to purchase an additional one, not that you HAD to purchase one in order for it to work.
Why would anyone knowingly and purposely buy a heated vest when the battery which is how it becomes heated, is not included? Makes no sense that the battery is not included. Price your product accordingly which includes the battery. A customer makes a purchase, expects it to be what they see and is promised in the advertisement. I was truly looking forward to using my new heated vest, now I’m only looking forward to returning it and getting my money back.
Regards,
Dave S.
Ohio
12 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Dave,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your frustration and disappointment regarding the battery not being included with the heated vest. We understand how this could feel misleading, especially when you were looking forward to using the product right away.
We appreciate you explaining your experience in detail, as feedback like this helps us identify where we need to be clearer and improve how information is presented on our website.
Your concerns have been noted, and we’d like the opportunity to review your order and help resolve this matter as smoothly as possible. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Thank you again for your honest review.
Solana Gear
Review
The product itself worked fine with no issues so far. I would like it to be a little warmer with the high setting. I bought it with the battery that was offered. Unfortunately I was only able to use it once for a couple of hours before it died. I am looking for a bigger battery to buy. I charged it before I tried so it was fully charged before I used it the first-time. I expected better performance from the battery that was offered but unfortunately it didn't deliver.
15 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Eric,
Thank you for taking the time to share your feedback and for choosing Solana Gear. We’re glad to hear that the vest itself is working well and that you’re generally satisfied with its performance. We appreciate your honest comments regarding the heat level and battery life on the highest setting.
Battery duration can vary depending on the heat level used and outdoor conditions, and we understand how important longer runtime can be.
Thank you again for your thoughtful review and for giving us the opportunity to improve. If you have any questions or would like assistance, please don’t hesitate to reach out.
Solana Gear
The order that never was
Never could order one. First time I tried, my credit card declined the order. The next time I tried I kept getting fraud alerts. So, I gave up. Still haven’t received the gloves I ordered. So far I am not impressed.
6 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi there,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the trouble you encountered while trying to place your order and the confusion around the gloves you expected to receive. We understand how frustrating it can be when payment issues and fraud alerts prevent an order from going through, and we regret that this left you feeling disappointed.
We’d really like the opportunity to look into what happened and clarify the status of any attempted or pending orders, as well as help ensure a smoother experience moving forward. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Thank you again for your feedback, and we hope to have the chance to make this right.
Solana Gear
I’m being asked to rate the products I…
I’m being asked to rate the products I ordered. However, I haven’t receive them yet. The email states that I’ve had the products for awhile now. Where is my order?
15 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi there,
Thank you for taking the time to leave a review. We’re very sorry to hear that you haven’t received your order yet and understand how frustrating this must be. It sounds like there may have been an issue with the tracking or shipping information, and we want to help get this resolved as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Thank you for your patience,
Solana Gear
Haven't received vests yet
Haven't received vests yet. They will be Xmas gifts for daughter-in-laws.
15 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Glenda,
Thank you for taking the time to leave a review. We’re very sorry to hear that your vests have not yet arrived, especially as they were intended as Christmas gifts. We understand how important timely delivery is and want to help get this resolved as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Thank you for your patience,
Solana Gear
Huge for XS. No free returns/exchange
Ordered XS and it fits like Medium, it’s huge! I’m stuck with having paid shipping to buy it and now shipping to return it. What a waste.
My spouse went with Ororo over Solana and recommended based on sizing, quality and customer service.
15 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Eg,
Thank you for taking the time to share your feedback. We’re sorry to hear that the XS vest did not fit as expected and that the return process caused frustration. We understand how important proper sizing and hassle-free returns are for our customers.
Please know you can review our Return Policy here: https://solanagear.com/support/articles/returns-policy/
for guidance on returns and exchanges. If you’d like, you can also reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to help you further.
We appreciate your feedback and will continue to work on improving sizing accuracy and the overall customer experience.
Thank you,
Solana Gear
Again for the price it is too high maybe if you include power pack that make more sense on price
Again for the price. Should include the power pack. Even though it was bought on a special was still high. Yes misleading on how warm it’s supposed to last. Also sizing is really bad bought a 3x could get it on but not zip. You guys really need to have more sizes. Maybe the 3 x was for a little foreign person. I’m 6’ 5”. 250 lbs. I normally wear a 2x in most jackets. And their still room. I ordered a 3 x just for more room and maybe a pull over hoodie. And can’t even zip it for fear if I did I would break the zipper.
20 de novembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Donnelly,
Thank you for taking the time to share your detailed feedback with us. We’re truly sorry to hear that the sizing and fit of the vest did not meet your expectations, and we understand how frustrating it can be when a product doesn’t fit as anticipated—especially after carefully selecting a size.
We also appreciate your comments regarding the power pack and perceived value. Your feedback about clearer expectations, warmth performance, and the need for a broader size range is important and will be shared with our product team as we continue working to improve our offerings.
Our goal is always to provide products that are comfortable, functional, and clearly represented, and we regret that this experience fell short for you. We’d welcome the opportunity to review your order and see how we can assist further.
Please feel free to reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be glad to help.
Solana Gear
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