The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... Ver mais
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Leia as opiniões dos outros
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definite... Ver mais
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... Ver mais
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... Ver mais
Informações sobre a empresa
Escrito pela empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Informações de contacto
África do Sul
- solencostore.com
4,8
Excelente
585 opiniões
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and fantastic product
I received excellent service from Solenco. I couldn't believe it that my delivery arrived the very next day!
The Meaco Dry ABC 10L Compressor Dehumidifier (Graded) is ac superb product and works very well, clearing all the dampness in our guest cottage, which in turn will prevent mould from developing
8 de julho de 2025
Excellence
Excellent product with matching customer service. Highly recommended company
16 de julho de 2025
As always
As always, excellent service, fast delivery and amazing products! This time, I bought the dehumidifier, and it works even better than I had hoped. I am going to save every cent to be able to buy one more. Its worth it!
14 de julho de 2025
Good product
Good product, excellent ordering, feedback and delivery (within 24hrs)
10 de julho de 2025
Really impressed with Solenco Arête Two
Really impressed with Solenco! Our dehumidifier/air purifier was delivered super quickly, and the communication throughout was excellent. The unit is working perfectly - it’s been a huge help for drying laundry indoors and has noticeably improved our indoor air quality in rainy Cape Town. Highly recommend!
8 de julho de 2025
Simple purchase offering
Simple purchase offering. No sign up, or create accounts. Simple payment too. The kicker was the next day delivery, which was not 24 hours but closer to 12, with a flight involved. Well done Solenco!
7 de julho de 2025
Outstanding service from Kyle and Michiel!
outstaning service frm Kyle and Michiel!
7 de julho de 2025
Follow up call to ensure proper goods…
Follow up call to ensure proper goods was recieved
7 de julho de 2025
Great purchase experience and solid…
Great purchase experience and solid after sales support makes a good product even better.
4 de julho de 2025
Solenco was available online to answer…
Solenco was available online to answer all my questions about the product before I purchased. I received my product early the next day. Thank you for a wonderful air purifier and excellent service.
3 de julho de 2025
Very efficient service and delivery and…
Very efficient service and delivery and like the way they also contribute to conservation.
30 de junho de 2025
The service is always excellent from…
The service is always excellent from Solenco Port Elizabeth. The staff are incredibly knowledgeable and friendly.
27 de junho de 2025
subtle but nice
At first I wasnt sure about the heater, but then i noticed how it gave a nice soft heat to the room. Its more of a subtle experience
27 de junho de 2025
Resposta da Solenco
Hi Daniel,
Thank you for your feedback and for giving the Mill LED Portable Heater a try. We’re sorry to hear that it didn’t meet your expectations.
The Mill heater is designed a little differently from traditional fan or oil heaters. Rather than blasting out hot air immediately, it uses advanced convection heating technology to warm the room gently and evenly. This makes it ideal for maintaining a comfortable temperature without creating dry or stuffy air – something especially important during longer periods of use or in bedrooms and living areas.
We understand that if you were expecting intense heat output right away, the gradual and more natural heating style might have felt underwhelming at first. However, many of our customers find the experience more comfortable and healthier over time, particularly because it doesn’t burn dust or dry out the air.
We truly appreciate your input and would be happy to assist if there’s anything we can do to help improve your experience. Please feel free to reach out to our support team.
Warm regards,
The Solenco Team
The Service was truly amazing.
The Service was truly amazing.
the constant updates with courier and delivery - awesome
27 de junho de 2025
I would like to give you a good review…
I would like to give you a good review because we love the product. Unfortunately, after having it for a weekend, we had to send it back because the sleep function was faulty and the unit was very noisy. According to Kyle Finlay, last Tuesday, "The exchange is being processed and will be shipped off to you tomorrow.", but we haven't received the replacement unit. Tomorrow will mark 2 weeks without our beloved Arete two.
9 de junho de 2025
Resposta da Solenco
Hi Louis,
Thank you for your feedback and for your patience throughout this process. We're truly sorry for the delay and any inconvenience caused.
Due to a backlog in our workshop last week, processing was unfortunately delayed. However, I'm happy to confirm that your exchange was processed this morning and has already been sent to our warehouse. The replacement unit is scheduled to ship out this afternoon.
We completely understand how frustrating it must be to be without your Arete Two for this long — especially since you love the product — and we genuinely appreciate your support.
If there's anything further we can do to assist, please don’t hesitate to reach out directly to our service team at corne@solenco.co.za or call us on 086 138 8878.
Warm regards,
The Solenco Team
Great products
For starters Solenco sell very good quality products.
Their after sales service is exceptional.
I have two of their products (Meaco fan and Hizero floor cleaning machine) and will be buying the Meaco 20L dehumidifier next.
23 de junho de 2025
This is an excellent humidifier I am…
This is an excellent humidifier I am extremely happy with it. Probably the most effective one I have had to date.
18 de junho de 2025
Quick and so efficient 👌
6 de junho de 2025
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