Somo Opiniões 

157
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been an investor with Somo for a decade and I can't fault them. I've not lost any capital or interest on any of my loans including one that was overdue for nearly 4 years. They are extremely dil... Ver mais

Classificada 5 em 5 estrelas

The work from Joe in underwriting getting this extremely difficult bankruptcy case done in a very short space of time was second to none. The support from the head of sales Steve Dolmor is also seco... Ver mais

Classificada 1 em 5 estrelas

Unfortunately not a positive experience. Without writing an essay, I will just say that the process took 6 months and the property purchase would've fell through immediately if I didn't have the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Been working with Somo (and Ben Rose in particular) for a few years now and have always been thoroughly impressed with their service. Ben's always happy to answer any questions, dedicate his time... Ver mais

Informações sobre a empresa

  1. Serviços de finanças alternativos

Escrito pela empresa

Short term Bridging lender.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

157 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(157)

47 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Confident investor

Whilst it is inevitable that some borrowers will default on loan repayments I am confident that SOMO have covered all bases sufficiently well to ensure the lender does not lose out. Yes, it may mean that your investment is locked away for a while but equally comforting that the default rate of 13% has kicked in making your investment even more attractive. Having said that, not wise to put all of your eggs in one basket as loans in default May take a couple of years to sort out. I am more than happy though.

21 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

SOMO NO1 in Bridging

Simon and the team are second to none in the field of Bridging and a fantastic company to partner with. They treat their investors as true partners and clients are treated equally fairly. We would recommend Somo either as an investor or lender. Their track record speaks for itself. Definitely the No1 Bridging Company.

2 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Good Investment Returns

As a regular investor, I find that SoMo offers short term investments at very competitive rates of return and for variable investment periods.
The online system is very user friendly and communication from SoMo is good.
On the odd occasion where I've had to contact SoMo, I've found the staff very helpful.

20 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great investment return

Great investment returns for the social lending platforms. Successfully returned capital. Good responsive customer service with regular updates.

6 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding investment track record to date

An investor with SoMo for a number of years.

Over 97% of my loans have repaid without issue. When issues do occur SoMo manages them both efficiently and effectively. Very impressed with their (100% repayment) track record to date, long may it continue.

26 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I came back to somo as an investor…

I came back to somo as an investor having fortunately managing to get my money out of assetz capital. The rates in comparison to all other P2P platforms are exceptionally good .. over 10% Pa on average. The real plus here is the skill, depth of knowledge and experience of their customer service team … very very impressive indeed!

1 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Third investment with Somo….

Third investment with Somo and so far so good. I had a few queries with their dashboard so I called them and was pleasantly surprised when someone picked up the phone as other platforms I use don't seem to have actual people! Helpful and friendly and knowledgeable - that bit gets 5 stars. Their loans fill up quick is all I would say. So I've been a little frustrated at not being able to invest more when I want to.

22 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Probably the worst bridging lender I…

Probably the worst bridging lender I have ever dealt with. I made an enquiry in early December which was promptly responded to with very competitive rates.

Then started going wrong, the case manager disappeared siting emergency annual leave which I understand but no courtesy email to advise *they* would be going away. I then progressed by late December advising that a valuer would be instructed immediately upon receipt of funds. 6 days after funds were sent, nothing.

A bridging lender that takes months to act, I sent bridged a deal within 1 week. 25%LTV, straight forward deal. The irony is their website asks how quickly you need the funds even giving the option of 1 day. Ironic.

Since I’ve learnt that SoMo changed their name a few years ago to cover the bad press they received. Every broker, developer I’ve spoken to in the industry laughs when you mention SoMo.

My advice - stay away.

15 de dezembro de 2022
Opinião espontânea
logótipo da Somo

Resposta da Somo

Thank you for your review. At Somo, we uphold high standards and regret that your experience did not meet your expectations.

Regarding your case, it's important to provide context. You approached us on December 15, 2022 for refinancing as you were refinancing a loan. However, as advised, the case can not proceed to the next stage without a payment for valuation and lock-in fees. This was not received until January 3, 2023, at which point the case was passed to our underwriting team to proceed with. The underwriting team spoke directly to you 24 hours later on January 4, where you indicated a need for completion within a week due to your previous bridging loan's imminent default. As we couldn't guarantee this timeframe, you opted not to proceed, and we promptly refunded the fees.

Concerning the immediate instruction of the valuer, payment was received on January 3, and our initial contact with you occurred within 24 working hours. However, as you chose not to proceed, the valuer wasn't instructed. While we understand your urgency, disclosing your timeframe upfront would have been beneficial for better alignment. Your valuation fees were returned.

We value our professional introducers and aim for repeat business. For future scenarios, we advise proactive monitoring of your finance deadlines, having a solicitor ready, and considering seasonal fluctuations in valuers' availability, especially around Christmas.

We appreciate your feedback and aim to improve our services continually. If you have any further concerns, please don't hesitate to reach out.

Wishing you all the best in the future

Sincerely,

Somo

Classificada 1 em 5 estrelas

They just dont care about people

This company approved me for a 2 year bridging loan in Aug 2021 and due to a delays with an insolvency company I could not move forward, then i contacted them again in Sept 2022 and the loan was re- approved then in Dec I needed to move forward with the loan and I provided them with all the information they required and then they decided they could not offer me the loan.
This is not the issue!!
They asked me for my bank details to refund valuation and processing fees of £722.
That was before xmas and i have sent several emails asking for a refund
I was told that they only make payments on Friday and I was promised the payment would go into my bank account on Friday the 13 Jan 2023
At 4.00pm I contacted them and I was told the payments go in at the end of the day
No payment has been received
The people or the company just don’t care and they do not operate with any integrity
If i have not received my money on the 16 Jan 23 I will have to start court proceedings to recover my monies
Disgusting

13 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid - too many other lenders in the market - please avoid SoMo

I am a broker and used to work with SoMo. I have had first hand experience with them and would not recommend them in any way.

I recently posted a review about my experience:

An extremely poor bridging lender vs an excellent bridging lender (Name and shame time)

I have been arranging bridging loans for client's for over 10 years. It has taught me a great deal about the important aspects of securing bridging finance for people. The single most important element of the job is very simple, it's the customer. Everything we do has to be focused on the best outcome for the customer - everything else is secondary.

Unfortunately, some bridging lenders do not understand or they simply do not care. They do not pride themselves in putting the customers first. They focus on how they can please their investors and in the process fail to have the right systems and procedures in place to ensure customers are being treated fairly and with integrity.

The extremely poor bridging lender – SoMo (Social Money)

We have had an extremely disappointing and disastrous experience with Somo. They dragged their heels on a very simple case for five months. To add further frustration to the process they increased the customers rate just days before completion, the rate rise was unwarranted, unjustified, and unethical. This type of shocking behaviour, which placed the customer in a very difficult position, naturally made the customer feel trapped and cornered. The customers only option would be to accept SoMo’s ridiculous and unwarranted last minute rate rise. I have never seen nor heard a lender increase its rate just days before completion. SoMo was effectively trying to take advantage of the client.

Out of sheer principle and frustration, the customer decided to make the difficult decision and walk away from the deal. The client by now had incurred thousands of pounds in costs to SoMo, valuers, solicitors and other associated fees. The customer had lost all faith in the lender as they wasted five months of his time and made him go through multiple hoops due to the lenders flawed systems, processes and incompetence. Jade Keval

The excellent bridging lender – London Credit

We approached the BDM of London Credit (Chris) and he immediately understood the urgency of the situation and acted on what was best for the customer. Chris managed to secure a lower rate compared to SoMo and saved the client thousands of pounds. The best part was that we completed the bridging loan in less than 2 weeks!

5 months vs 2 weeks – that tells you everything you need to know!

25 de novembro de 2022
Opinião espontânea
logótipo da Somo

Resposta da Somo

Unfortunately your review, paints a very one sided picture, we are unable to go into detail due to information discovered during the application process, the points we would make is that you are a broker in the alternative finance industry, who advised us had a great relationship with a couple of other lenders, you were prepared “ to give us a try” on one case. The case in question was a security occupied by the direct family of one of the staff members of your company. Unfortunately due to the application not being as disclosed at day 1, coupled with information discovered in the application process we rejected the application.

Somo has a duty of care to protect its investors and staff , we also do not offer regulated mortgages.

Your review refers to flawed systems, process and incompetence, none of which are true, and this can not be what you believe and since this review you have contacted us again to offer new business, which given the discoveries in this application we have rejected and will not work with your company moving forward.

Sincerely

Classificada 1 em 5 estrelas

Stay away from this Company

I had a dreadful experience with this Company, they took 4 months to do a bridging loan when advertising they can complete in 6 days. When i asked for a explanation (4 times) they just ignored my request.Due to there incompetence they cost us over £20k, I urge anybody thinking of using this company to think again.

1 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Do not go near this company.

We have a loan on which the borrower defaulted in 2017, and which is still not resolved. During this time, the borrower has been convicted of a criminal offence of fraud and spent time in prison. Clearly SoMo is unable to carry out effective due dilligence on borrowers, nor are they able to take effective action to recover property on defaulted loans. There are better P2P platforms out there.

10 de maio de 2022
Opinião espontânea
logótipo da Somo

Resposta da Somo

As you will be well aware, by virtue of our investor updates, this was a particularly challenging case with a borrower who successfully abused the Court system to frustrate possession proceedings at every stage. We understood and shared your frustration at the point you posted your review. The fact that he committed and was convicted of a fraud over two years after we approved the loan is something that could not be anticipated during our underwriting due diligence. His propensity to turn to crime is characteristic of his appalling conduct during the 7 years we pursued the case. We did not waiver in our determination and our efforts finally paid off when in July 2023 when the Court ruled in our favour on all the points of defence raised by the borrower and his family. We took possession of the property and were able to return 100% of investors capital. At the time of writing, since our inception in 2014 and to date, we have maintained a 100% record in recovering all investors capital. With regards to interest, we have returned 100% of the interest owed on 99.8% of cases.
Sincerely,
Somo

Classificada 1 em 5 estrelas

I had a number of loans that went well and then found there negligence

I had a number of loans that went well. However, I went into a loan with a 35% loan to value. This loan defaulted and Somo simply acted like amateurs. When they took hold of security and sold it they could not pay back interest plus loan amount. How on a 35% loan to value, could this be possible. Only one reason, unprofessionalism or negligence . I am currently putting together a communication finder to discover others in this loan. As soon as we receive other investors I plan to start an attack. I imagine they will be more professional with this. It is important to mention they have all valuations covered with indemnity, however, when you look, the small print says 'May' cover. Looking forward to the battle.

19 de abril de 2022
Opinião espontânea
logótipo da Somo

Resposta da Somo

Dear Investor -
This case related to a loan on a land development where the valuation was found to be negligent. Our valuations are covered by indemnities which are in place to mitigate any capital losses incurred as a result of a valuation assessment upon which we relied as part of our lending decision. In this case we successfully took possession of the security and following its sale we were able to return 100% of investors' capital.
Unfortunately the sale of the security did not manage to recover all of the interest that had accrued.
To pursue recovery of interest against a valuation indemnity policy is possible but upon legal advice, it was was deemed inequitable to pursue a court case in this particular against the valuation company given that (i) all the loan capital had been recovered and neither we or our investors had suffered any capital loss and (ii) the costs of running a negligence claim far outweighed the value of the claim (iii) the quantum of any claim would be restricted to resolving any determinable loss.... which could not be evidenced in relation to this case given the 100% capital recovery. The merits of case will turn on its particular circumstances.
We are sorry that the outcome on this case was not as you had hoped but we are pleased to note that during your investment experience with us you did not suffer any capital loss and enjoyed a 9% return on your capital invested.
Sincerely,

Classificada 1 em 5 estrelas

One of the worst experiences I've had…

One of the worst experiences I've had with any company on a personal capacity as well as a business owner. They do not value their customers and continued to make a catalogue of errors throughout my application and when refinancing with an alternative company which cost me additional fees due to their errors. I highly recommend you stay well clear of Social Money Ltd in any capacity.

4 de fevereiro de 2022
Opinião espontânea

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