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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great virtual tour where we discussed use specific to my elder mom and all the additions to the Premium model. No sales pressure or upselling. No commission. Whether by web chat, phone, or email, t... Ver mais

Classificada 5 em 5 estrelas

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver mais

Classificada 4 em 5 estrelas

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need as... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de equipamento médico
  2. também em
  3. Fornecedor de equipamento médico
  4. Loja de artigos hospitalares

Escrito pela empresa

At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(138)

16 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Perfect bed and excellent service

The bed is great and the delivery was professional and on time!

26 de agosto de 2025
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Resposta da SonderCare

Thank you for the review! We're so glad to hear that you’re enjoying your bed and that your delivery experience was smooth and on time.

Classificada 2 em 5 estrelas

Very very happy with Sonder !

Received the bed on time, installation was great and my husband loooves the bed. I was afraid he would not like it because it could have been too much of a hospital bed….but it is not. It’s beautiful, extra wide and comfortable.

5 de agosto de 2025
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Resposta da SonderCare

Hi Maria -
Thank you for sharing your feedback. We truly appreciate your honesty and understand how important clear communication and timely updates are—especially with a purchase as significant and personal as a SonderCare bed. Both our corporate office and local logistics teams were in touch with you regarding the delivery, but it’s evident you were hoping for more. While we’re glad to hear that you’re now very happy with the bed, we regret that the early part of your experience didn’t reflect the high standards we strive for. Our CEO personally reached out twice to ensure you were satisfied, and we remain available should you wish to return the call or connect further. Our clients’ comfort and confidence in our service mean everything to us. If there’s anything more we can do to support you, please call or message anytime.
Thanks again.

Classificada 5 em 5 estrelas

Roberto the delivery man communicated…

Roberto the delivery man communicated with me and delivered the bed and set it all up in the time frame i needed. Michelle helped me with a couple of questions i had afterwards, so good customer service too. and it's a great hospital bed.

3 de agosto de 2025
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Resposta da SonderCare

Thank you for your review! We’re happy to hear Roberto and Michelle provided great service and that you’re enjoying your hospital bed.

Classificada 5 em 5 estrelas

Polite Supportive Enthusiastic

White Glove Service is an accurate name for the attention I received from SonderCare and its affiliate Mobility Plus. Every person who contacted me was polite, supportive and enthusiastic. The delivery was seamless. I was never worried about when the bed would arrive. The installation was on time and the staff was thorough about instruction and follow-up. The entire experience was almost too good to be true. I appreciate the stress-free service in stressful times.

18 de junho de 2025
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Resposta da SonderCare

Thank you for sharing your experience! We’re thrilled our White Glove Service lived up to its name and that our team and partners at Mobility Plus made the process seamless and stress- free. We appreciate your kind words.

Classificada 5 em 5 estrelas

Our rep Zoey is the best

Our rep Zoey is the best, she is always helpful and promptly answers any questions/issues we may have. Bonus…..she has a fun and fabulous personality!

9 de abril de 2025
Opinião espontânea
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Resposta da SonderCare

Thank you for your kind words! We’re so glad our team has been helpful.

Classificada 5 em 5 estrelas

The luxury hospital beds they sell are…

The luxury hospital beds they sell are absolutely amazing. Zoey is extremely knowledgeable and the one you need to talk to for sure!! She is the best!!!

9 de abril de 2025
Opinião espontânea
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Resposta da SonderCare

Thank you for your feedback! We’re so glad you’re enjoying our luxury hospital beds and had a great experience with our team.

Classificada 5 em 5 estrelas

Sondercare has an excellent product and…

Sondercare has an excellent product and excellent customer service! Especially Zoey Veltman! She is an excellent representative for Sondercare and is a pleasure to work with! She is easy to get ahold of when needing her assistance. Zoey is very professional, knowledgeable and on top of things!

9 de abril de 2025
Opinião espontânea
logótipo da SonderCare

Resposta da SonderCare

Thank you for your wonderful review! We’re thrilled to hear you’re happy with both our product and our customer service.

Classificada 5 em 5 estrelas

Zoey is the best rep in the business

Zoey is the best rep in the business. She listens and is so easy to work with. We love the service that she provides for us.

9 de abril de 2025
Opinião espontânea
logótipo da SonderCare

Resposta da SonderCare

Thank you for the review! We’re glad our team is easy to work with and provides great service.

Classificada 5 em 5 estrelas

SonderCare should be on everyone's…

SonderCare should be on everyone's radar that's looking for a quality product that doesn't remind you of a sterile environment. I was looking for a bed with the functionality of a hospital bed but not the depressing look of a traditional hospital setting. SonderCare hit the mark. The product is of great craftsmanship, esthetically pleasing to the eye and functionally top notch. The bed was delivered quite quickly and the delivery/ installer was efficient and friendly. He went out of his way to help me move around things so the bed would fit. He was knowledgeable about the bed showed me all the functions. He cleaned up after the installation and was on his way.
The representative called a couple days later to make sure I was happy with the product and to advise that should I have any questions and or concerns to not hesitate to call.
Amazing customer service with an amazing product.

5 de março de 2025
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Resposta da SonderCare

Thank you for your wonderful review! We’re thrilled that your SonderCare bed met your expectations in both design and functionality. It’s great to hear our team provided a smooth delivery and excellent service. If you ever need anything, please reach out!

Classificada 5 em 5 estrelas

Victoria was very helpful when I called…

Victoria was very helpful when I called to check on specific questions regarding the voltage of the battery backup unit. She also said the organic cotton fitted sheets had elastic all around the sheet, a must when a patient is in a bed that can go up & down. She also clarified that the bamboo quit top for the dream mattress was attached to the mattress and was also on both the top & bottom of the mattress. She answered all my questions. Great customer service!

3 de fevereiro de 2025
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Resposta da SonderCare

Thank you for your feedback! We're glad Victoria could assist with your questions about the battery backup unit, fitted sheets, and bamboo quilt top for the Dream mattress. We appreciate your kind words and are always happy to help with anything you need moving forward.

Classificada 5 em 5 estrelas

I needed a white-glove delivery in a…

I needed a white-glove delivery in a hurry. The Sondercare folks I worked with were responsive and effective, and pleasant, which was appreciated.

23 de dezembro de 2024
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Resposta da SonderCare

Thank you for your feedback! We’re glad to hear our team was responsive, effective, and pleasant in meeting your urgent delivery needs. If you need anything in the future please reach out, we are happy to help.

Classificada 5 em 5 estrelas

The installers were on time

The installers were on time, professional courteous, answered all of my questions and very knowledgeable.

11 de novembro de 2024
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Resposta da SonderCare

Thank you for the review! We are happy to hear you had a positive experience with our installers.

Classificada 5 em 5 estrelas

I thought the website was really clear…

I thought the website was really clear and easy to use and the customer service was at a high level and had the human touch.

27 de setembro de 2024
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Resposta da SonderCare

Thank you for your feedback! We’re glad to hear that you found our website easy to use and that our customer service made a positive impression. If you need any further assistance, feel free to reach out.

Classificada 5 em 5 estrelas

Website was user friendly

Website was user friendly. I unintentionally selected white glove delivery when I did not need that. Customer service was prompt, kind, and knowledgeable. They fixed my issue with no trouble.

1 de setembro de 2024
logótipo da SonderCare

Resposta da SonderCare

Thank you for your feedback! We’re glad to hear that you found our website user-friendly and that our customer service team was able to assist you promptly and effectively. If you have any more questions or need further assistance, feel free to reach out anytime!

Classificada 5 em 5 estrelas

Zoey has been very helpful I was in the…

Zoey has been very helpful I was in the middle of a move with my Wife who has Alzheimer's. Lots of concerns to deal with. Zoey helped me with a finance plan and made sure the bed was delivered on time. Excellent customer service. Thanks Zoey

18 de setembro de 2024
Opinião espontânea
logótipo da SonderCare

Resposta da SonderCare

Thank you for your kind words! We’re glad to hear that Zoey was able to assist you during such a challenging time. We appreciate your feedback. If you need anything else, please don't hesitate to reach out!

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