Great virtual tour where we discussed use specific to my elder mom and all the additions to the Premium model. No sales pressure or upselling. No commission. Whether by web chat, phone, or email, t... Ver mais
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Leia as opiniões dos outros
Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver mais
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver mais
A empresa respondeu
Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need as... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fabricante de equipamento médico
- também em
- Fornecedor de equipamento médico
- Loja de artigos hospitalares
Escrito pela empresa
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Informações de contacto
2995 Page St, N5V 4P6, London, Canadá
- 8336497772
- info@sondercare.com
- sondercare.com
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Everything was top notch from order
Everything was top notch from order, to delivery, to installation.

Resposta da SonderCare
Perfect bed and excellent service
The bed is great and the delivery was professional and on time!

Resposta da SonderCare
Very very happy with Sonder !
Received the bed on time, installation was great and my husband loooves the bed. I was afraid he would not like it because it could have been too much of a hospital bed….but it is not. It’s beautiful, extra wide and comfortable.

Resposta da SonderCare
Roberto the delivery man communicated…
Roberto the delivery man communicated with me and delivered the bed and set it all up in the time frame i needed. Michelle helped me with a couple of questions i had afterwards, so good customer service too. and it's a great hospital bed.

Resposta da SonderCare
Polite Supportive Enthusiastic
White Glove Service is an accurate name for the attention I received from SonderCare and its affiliate Mobility Plus. Every person who contacted me was polite, supportive and enthusiastic. The delivery was seamless. I was never worried about when the bed would arrive. The installation was on time and the staff was thorough about instruction and follow-up. The entire experience was almost too good to be true. I appreciate the stress-free service in stressful times.

Resposta da SonderCare
The chat feature was very helpful…
The chat feature was very helpful answering questions

Resposta da SonderCare
Our rep Zoey is the best
Our rep Zoey is the best, she is always helpful and promptly answers any questions/issues we may have. Bonus…..she has a fun and fabulous personality!

Resposta da SonderCare
The luxury hospital beds they sell are…
The luxury hospital beds they sell are absolutely amazing. Zoey is extremely knowledgeable and the one you need to talk to for sure!! She is the best!!!

Resposta da SonderCare
Sondercare has an excellent product and…
Sondercare has an excellent product and excellent customer service! Especially Zoey Veltman! She is an excellent representative for Sondercare and is a pleasure to work with! She is easy to get ahold of when needing her assistance. Zoey is very professional, knowledgeable and on top of things!

Resposta da SonderCare
Zoey is the best rep in the business
Zoey is the best rep in the business. She listens and is so easy to work with. We love the service that she provides for us.

Resposta da SonderCare
SonderCare should be on everyone's…
SonderCare should be on everyone's radar that's looking for a quality product that doesn't remind you of a sterile environment. I was looking for a bed with the functionality of a hospital bed but not the depressing look of a traditional hospital setting. SonderCare hit the mark. The product is of great craftsmanship, esthetically pleasing to the eye and functionally top notch. The bed was delivered quite quickly and the delivery/ installer was efficient and friendly. He went out of his way to help me move around things so the bed would fit. He was knowledgeable about the bed showed me all the functions. He cleaned up after the installation and was on his way.
The representative called a couple days later to make sure I was happy with the product and to advise that should I have any questions and or concerns to not hesitate to call.
Amazing customer service with an amazing product.

Resposta da SonderCare
Victoria was very helpful when I called…
Victoria was very helpful when I called to check on specific questions regarding the voltage of the battery backup unit. She also said the organic cotton fitted sheets had elastic all around the sheet, a must when a patient is in a bed that can go up & down. She also clarified that the bamboo quit top for the dream mattress was attached to the mattress and was also on both the top & bottom of the mattress. She answered all my questions. Great customer service!

Resposta da SonderCare
I needed a white-glove delivery in a…
I needed a white-glove delivery in a hurry. The Sondercare folks I worked with were responsive and effective, and pleasant, which was appreciated.

Resposta da SonderCare
The installers were on time
The installers were on time, professional courteous, answered all of my questions and very knowledgeable.

Resposta da SonderCare
I thought the website was really clear…
I thought the website was really clear and easy to use and the customer service was at a high level and had the human touch.

Resposta da SonderCare
Website was user friendly
Website was user friendly. I unintentionally selected white glove delivery when I did not need that. Customer service was prompt, kind, and knowledgeable. They fixed my issue with no trouble.

Resposta da SonderCare
Zoey has been very helpful I was in the…
Zoey has been very helpful I was in the middle of a move with my Wife who has Alzheimer's. Lots of concerns to deal with. Zoey helped me with a finance plan and made sure the bed was delivered on time. Excellent customer service. Thanks Zoey

Resposta da SonderCare
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